Conifers Nursing Home

16-18 Johns Lane, Great Wyrley, Walsall WS6 6BY
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9.5 47 Reviews
  • Conifers Nursing Home, Walsall
The Conifers provides short-term, long-term and respite care services (nursing, residential and palliative) for both men and women over 60.

The Conifers is located in the village of Great Wyrley and is convenient for Cannock and Walsall. There is a regular bus service and major rail and road networks are within easy reach.

Accommodation is offered in two double and 36 single rooms, the majority of which are with en-suite facilities. Communal areas include: two lounges, two dining areas and a quiet room. The home also has a salon for a visiting hairdresser. Floors are accessed via a passenger lift and each floor has an assisted bathroom and shower. Residents are welcome to furnish their room with personal possessions.

The Conifers has a beautifully designed garden for residents to enjoy both from inside and out.

The home offers a variety of activities to suit all tastes and abilities and a co-ordinator is available every morning.

The home has held the Investors in People Award since 2003.

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Care Provided by Conifers Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anna Whitehouse (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Conifers Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,000
    • Self-Funded Nursing Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,000
    • RESPITE Self-Funded Nursing Care £1,000 – £1,200

  • The weekly care fees range from £1000
  • (these prices are only a guideline, please contact Conifers Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Conifers Nursing Home Reviews (47)

Total of 47, showing 41-47
9.5

Conifers Nursing Home has a Review Score of 9.5 (9.519) out of 10, based on 18 reviews in the last 2 years. Over all time Conifers Nursing Home has 47 reviews.

Overall Experience

  • 28
  • 14
  • 1
  • 4
  • 0

Date Published

47
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18
29

Review from Yvonne S (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

There seems to be a lack of communication. I don't know what's going on from one week to the next. Inadequate visiting arrangements and no flexibility. Same with WhatsApp.

Reply from Paul O'Grady, Development & Delivery Manager at Conifers Nursing Home

We understand the frustrations many families have with the government guidelines for visiting and communication with care home residents. However, I do not accept a suggestion of a lack of communication. As a company we have sent several letters and e-mails keeping families and loved ones up to date on the COVID virus and its impact on residents and families. Our staff have worked tirelessly to meet the needs of the residents with all of the additional work such as donning and doffing and additional cleaning that has been required. Our administration teams have had huge amounts of extra tasks to complete for local authorities, PHE and company requirements. We have used the video and phone calls and when able, window visits and now identified person visits into the home to try to support the emotional needs of the residents in our care.
I think this demonstrates we are doing all that we can and frustrations with the limits of what we can offer are not fairly attributed to the home.


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Review from D B (Son of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last two and a half years that my mother has been a resident at the Conifers, the staff have always presented a friendly, welcoming and positive atmosphere. There is good all-round team culture and this has been maintained despite the many changes of staff including management, carers and nurses.
The Conifers have been very positive during the current covid-19 situation, setting up systems to enable family and friends to maintain contact with residents during this difficult period where visits have not been possible. The home was locked down two weeks prior to the government and maintained a virus-free establishment.

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Review from Michael H (Son-in-law of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been a resident of the Conifers Nursing Home for 3 1/2 years, and I feel that she has been in very good hands. The friendliness and caring nature of the staff is very evident, and whilst operations might not be considered perfect, they are reaching a very acceptable level, and any
improvement would be a bonus.

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Review from Carol B (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 96 year old Mother was in The Conifers for 6 weeks before she passed away and the staff were amazing. Their kindness, care, devotion was above and beyond. I would highly recommend the COnifers for anyone's parents who need special care.

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Review from Helen B (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Conifers Nursing Home is outstanding. The care and compassion shown to my dad and us as a family as dad approached his life end was exemplary.


I would recommend the home without hesitation.


The management and all the staff were so kind in our time of need to help dad to a comfortable and dignified

death. They could not do enough for us.

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Review from Jeff T (Brother of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have had better care.
All staff encountered could not have been more helpful and caring.

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Review from Jackie D (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was transferred from hospital to the Conifers as he required support with PEG feeding.
The transition was quick and efficient, all equipment and feeds he required was put into place straight away.
The staff greeted him warmly and settled him into the home.
Unfortunately, after a week he
developed a chest infection and despite the excellent care received had to be taken back into hospital where he sadly passed away.


As my father was nil by mouth I could not really rate food and drink but PEG Care was excellent.


Also as he was under continuing healthcare I am not aware of the value for money aspect but the review asks me to complete these sections.


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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Conifers Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Conifers Nursing Home is calculated as follows: ( (140 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 208 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Conifers Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

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Kulbir Kandola

Job Title: Registered Owner

Joined: 1986

BSc (HONS)
MA/CQSW
Extensive experience working in local authorities


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Jade Lockett

Job Title: Activity Co Ordinator

Joined: 2020

Creating a creative, fun & happy atmosphere


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Amy Haughton

Job Title: Office Manager

Joined: 2023

An enthusiastic, experienced Office Manager with extensive leadership experience as well as exceptional organizational and planning abilities.


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Jaycee Noon

Job Title: Administrative Assistant/Receptionist

Joined: 2023

I am a well-organized fun individual who can adapt smoothly to any situation, I have over 15 years of Customer Service experience and gained a high level of Administrative work during my working career. I find it is healthy to have a challenge a day and enjoy learning any form of system or process until I am confident and educated! I always remember to start and end my day with a smile.