The Cottage Wing

Barton Health & Community Centre, Short Lane, Barton Under Needwood, Burton-on-Trent DE13 8LT
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9.9 51 Reviews
  • The Cottage Wing, Burton-on-Trent
The Cottage Wing is part of Barton Health and Community Centre and has twelve places for people with care needs, including some for physical disabilities.

Health expertise is easy to source for a number of reasons, due to the Cottage Wing's close proximity to other service, meaning it can also extend its service to include intermediate and palliative care where required.

The facility is en-suite and has utilities that are ideal for neuropsychological conditions, as well as nurse call systems and assisted bathrooms.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • For a maximum of 12 Service Users

Other Care Provided

  • Parkinson's Disease

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Lanchester (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (12)
  • Single Rooms with Ensuite Wet Room (12)

The Cottage Wing Reviews (51)

9.9

The Cottage Wing has a Review Score of 9.9 (9.898) out of 10, based on 27 reviews in the last 2 years.
Over all time The Cottage Wing has 51 reviews.

Overall Experience
  • 46
  • 5
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Date Published
  • 51
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  • 27
  • 24
Reviewer Connection to The Cottage Wing
  • 18
  • 9
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  • 6
  • 2
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  • 1
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Total of 51, showing 41-51
Review from Jean S (Respite Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are helpful, caring and considerate. Nothing is too much trouble. The food is good and everyone is friendly. They make you feel welcome and are cheerful. It has been a pleasure to have been a patient here. I would certainly recommend it to others who need care.
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Review from Ann B (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my husband in the last ten days of his life was supportive to the family and caring. He was treated with dignity at all times.
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Review from I L (Resident) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Cottage Wing, for me, was unique in all the services given, caringly and professionally. It made me feel how fortunate I was to be there to help with the healing process. Nothing was too much trouble, and kindness permeated the building. No wonder patients wanted to stay longer!
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Review from Andrea C (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly dad was safeguarded at Barton Cottage a year ago and spent two months being spoilt rotten by the wonderful staff here. Nothing he or we asked for was too much trouble. I can still see him sitting in the dining room with a special meal of stuffed peppers. He didn't really want to leave to
go to his permanent care home and was still talking about their kindness a few weeks ago when he sadly died. I too will never forget their kindness. Thank you.
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Review from Margaret R (Resident) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Sandra M (Daughter of Resident) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindness, thoughtfulness and understanding shown to our mum and her family was immense. As it was end of life care, you enabled us to become her children instead of her carers and for that time afforded, we will be forever grateful.
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Review from Sheila S (Partner of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Cottage Wing has been extremely good at looking after and caring for my partner who, unfortunately, has had a long stay. They are very caring, they listen to what she says/needs. They have very good covid practices in place to safeguard everyone. The meals are well prepared and enjoyable. It is
not very pleasant going into a care facility but The Cottage Wing has definitely made it bearable.
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Review from Andrew L (Resident) assisted by family/friend published on 15 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You cannot fault them and they were all kind, caring and helpful. The hospital itself was a lovely place to go for treatment.
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Review from Geoffrey P (Husband of Resident) published on 15 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely hospital - nice wards and marvellous, kind, caring staff on all shifts. I have only one complaint to report, that is the lockers etc. These make a terrible bang when closed, making the patients literally jump out of their skin. I found by putting a thin layer of my handkerchief in the middle,
cured the problem. A piece of sticking plaster 1/2 inch wide by 1 inch long will do the job, subject to a monitored test. If proven this could be done in house, simply for a minor cost of first aid type sticking plasters.
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Review from Allison T (Daughter of Resident) published on 13 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom came to The Cottage Wing following a fall and has spent 7 weeks there so far. I am allowed to visit regularly which is great and the staff are very friendly. My mom always looks nice, is clean, has had her hair done and is dressed. She has been well catered for being diabetic and always has a
choice of meals. I have been made to feel welcome and am able to talk to the staff when I need to. Her room and facilities are kept to a very high standard. I have been impressed with the level of care.
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Review from Brian M (Respite Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was an absolute pleasure.
Attention was paid to me whenever required and courtesy was shown at all times.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for The Cottage Wing is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for The Cottage Wing is calculated as follows: ( (259 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 285 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Cottage Wing is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (19)

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Katherine Barnes-Cross

Job Title: Service Administrator Joined: 2015

Kate has worked at Barton Cottage since 2015. She provides essential support for the 2 managers 3 days per week on her job share role.

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Susan Woolley

Job Title: Service Administrator Joined: 2007

She has worked in her role as Administrator since Oct 2007. She job shares with her colleague Kate and is an essential part of the team.

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Bernadette Byrne

Job Title: Support Worker Joined: 2012

Berni has worked for Shaw Healthcare since 2012. She has progressed from working as Concierge in Barton Mews to developing her skills into the role of support worker, working on night duty in Barton Cottage.

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Mandy Dighton

Job Title: Support Worker Joined: 2021

Mandy is the newest addition to the team her at Barton Cottage starting her Support Worker role in June 2021. She has made an excellent start and has many skills which Mandy gained from her previous role working in a local residential care/nursing home.

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Susan Findlay

Job Title: Support Worker Joined: 2016

Sue has been part of Shaw healthcare since 2016 as a SW . Previous to this she was a SW working in the community for a private care agency. She has many years of experience under her belt.

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Linda Ingham

Job Title: Support Worker Joined: 2007

Linda is a long serving member of staff who has worked for Shaw Healthcare at Barton Cottage since 2007 as a Support Worker. Linda previously began her career at Barton Cottage Hospital in 2000 in full time hours.

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Amy Montgomery

Job Title: Support Worker Joined: 2021

Amy is a relatively new member of staff joining as a Support Worker in March 2021. She works permanent nights which fits in well with the needs of her young family.

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Jacqueline Parmanum

Job Title: Support Worker Joined: 2017

Jackie has worked at Barton Cottage since 2017 as a SW. Prior to this she worked at Fauld Nursing home for 3 years where she progressed to unit leader.

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Donna Popplewell

Job Title: Support Worker Joined: 2008

Donna started at Barton Cottage in Jan 2008 on our bank SW team. She progressed form this to working part time in 2011 and is now full time in this role.

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Ami Marshall

Job Title: Support Worker Joined: 2015

Ami joined Shaw Healthcare in Oct 2015 working on permanent nights as a SW. More recently she has migrated on to days and increased her hours. Ami is busy planning her wedding for the 3rd time which has been delayed due to Covid 19 (big day 28.08.21 !)

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Manda Ramcharan

Job Title: Support Worker Joined: 2015

Manda started her career with Shaw healthcare in August 2015. She has had several roles working in Barton Mews as part of the original Dom Care team. More recently she joined Barton Cottage team as a SW providing care to a variety of Service Users.

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Denise Seymour

Job Title: Support Worker Joined: 2008

Denise has been part of the team at Barton Cottage since June 2008. Previous to this Denise was working on a busy ward at Queens Hospital in Burton as a SW. Denise originally started on night duty but has now migrated to days.

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Gwenodelne Bishop

Job Title: Team Leader Nursing Joined: 2011

Gwen has been working at Barton Cottage for the last 10 years. Prior to this Gwen had worked for several Nursing agencies around the country. Gwen has a real interest in wound care and is able to advise the team on many occasions.

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Dianne Breakwell

Job Title: Team Leader Nursing Joined: 2007

Dianne is a long serving member of the team and worked at the Barton Cottage Hospital as TL in charge of the Minor Injuries Unit from 2003. She joined Shaw healthcare in October 2007 working day/nights when the Cottage Hospital closed.

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Caroline Bull

Job Title: Team Leader Nursing Joined: 2018

Caroline has worked for Shaw Healthcare since 2018, starting out as a bank TL and is now on permanent nights since April 2020. Caroline has a busy family life with football taking up most of her time with her sons participating in this.

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Sharon Iqbal

Job Title: Team Leader Nursing Joined: 2015

Sharon joined the team at Barton in July 2015 and has previously worked overseas. She works permanent nights and more recently increased her hours covering some day shifts also. She likes to keep her mind busy and never sits back on her laurels.

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Karen Lanchester

Job Title: Service Manager Joined: 2009

Karen has been a dedicated full-time Team Leader at Barton Cottage since 2009. Over the years, she has taken on various additional responsibilities, including Acting Deputy Manager, Mental Health Trainer, and Student Nurse Mentor.


Karen now holds the position of Service Manager.

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Susan Mason

Job Title: Team Leader Nursing Joined: 2018

Sue has worked at Barton Cottage since 2018 in her role as TL. Prior to this she was working as a Staff nurse at Rider House Nursing home since 2009.

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Sylvia Thompson

Job Title: Team Leader Nursing Joined: 2007

Sylvia is a long serving member of the Barton Team, originally joining the team at Barton Cottage Hospital in 1998 - working permanent nights. Sylvia has a hectic family life assisting her son with his sheep and caring for an elderly relative.

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