Hammerwich Hall Care Home

105 Burntwood Road, Hammerwich, Burntwood WS7 0JL
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9.8 90 Reviews
  • Hammerwich Hall Care Home, Burntwood
Hammerwich Hall, near Lichfield, offers care packages tailored to older people’s needs. Carers are also experienced in the challenges of physical disability as well as stroke care. Packages are personalised to particular residential needs, including respite and convalescence provision.

A homely interior is enhanced by landscaped gardens, a sun lounge and many pleasing aesthetics from the home’s time as a private house before it was lovingly converted to suit modern care provision.

Residents’ nutritional needs are assessed on arrival then incorporated into a food menu consisting of fresh and seasonal produce.

There are themed and monthly events to enjoy, as well as pub lunches, sing-alongs, games and gardening.

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Care Provided by Hammerwich Hall Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kerrie Carpenter (Team Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hammerwich Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Hammerwich Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking.


Hammerwich Hall Care Home Reviews (90)

Total of 90, showing 41-60
9.8

Hammerwich Hall Care Home has a Review Score of 9.8 (9.780) out of 10, based on 15 reviews in the last 2 years. Over all time Hammerwich Hall Care Home has 90 reviews.

Overall Experience

  • 75
  • 15
  • 0
  • 0
  • 0

Date Published

90
8
9
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75

Review from Donna P (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into respite for a week. Everyone was really helpful. My father was unsure about going in for respite, but when he came home he said everyone had been lovely and he was talking about it for weeks after.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

We are pleased your father's first experience of respite care was positive. Thank you for taking the time to review our home and service.


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Review from Stephanie D (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, mom came to Hammerwich Hall for respite in May for a week while we went on holiday and didn't want to leave! I think mom soon realised how lonely she had been on her own at home but now she is enjoying the company of other friends (as she now calls them!) Mom constantly tells me how wonderful
the staff all are and "nothing's too much trouble." Also, she feels safer. Needless to say - If mom's happy we are too!

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for taking the time to review our service and for your positive comments which I will pass on to the team.


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Review from H C (Daughter-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home was well chosen from other local homes.
The whole atmosphere about the house and garden is extremely welcoming, from the first day my mother in law arrived, she has felt at home and relaxed.
She has no complaints at all.
Some days she has moments of memory loss, even so, she feels
safe and well looked after. We enjoy visiting her and the staff keep us updated with her care needs.

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Review from Janet P (Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say we are well fed and the accommodation is clean and tidy. The staff could not be more pleasant and are most helpful.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your positive review it is lovely to know we are meeting the expectations of the people that matter most.


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Review from Grenville C (Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care, food. Everybody has been good to me. I can't fault it, ladies are lovely.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

We are so pleased you are happy with your care, thank you for taking the time to review the service and care you receive from us, your comments are very important to us.


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Review from Neil J (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hammerwich Hall is a lovely residential home and my father has been made most comfortable in a very nice modern room. The manager and her staff are most helpful and friendly and cannot do enough for my father or his visitors. I would have no hesitation in recommending Hammerwich Hall to anyone.

Reply from Home Manager, Home Manager at Hammerwich Hall Care Home

Many thanks for your lovely review of our home and the care of your father. I will be sure to pass your comments across to my team.


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Review from Janet T (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law arrived at the home, took one look at her room and immediately felt at home.
Her eyes lit up, she sat down and said, "I'm home". For us as a family, this was a magical moment for her and us.
Ever since that moment, we have found everything about this home, magical, warm and nothing
is too much trouble in the care of our mother and everyone else there. It is superb and are welcoming.

Reply from Home Manager, Home Manager at Hammerwich Hall Care Home

Thank you for taking the time to provide a lovely review of our home. I am so pleased that your mother-in-law feels so at home with us and will look forward to sharing your lovely comments with my team.


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Review from Shirley O (Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied with my care after my gall bladder removal at hosptial. I went straight to Hammerwich Hall and was treated with care and consideration during my two-week stay at the home. The food and care was very good - nothing was too much trouble for any of the staff. The care was the same
no matter what time of day or night.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

I am pleased you had a positive care experience at Hammerwich Hall. It was lovely to see your health and well being improve during your stay with us and I hope you are continuing to go from strength to strength.


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Review from M A (Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable and well looked after.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

We are pleased your stay with us was a positive experience.


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Review from Susan S (Friend of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relaxed and friendly atmosphere. Staff and residents very welcoming, which makes visiting a very pleasant occasion. Have nothing but praise for the care given to the person I visit. A lot of time and care has been taken with this beautiful home to become the lovely place it is, how fortunate for
the residents to have a lovely safe home to reside in with great care.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for a positive review, we work hard to ensure residents receive the best care in a lovely home.


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Review from Sally D (Friend of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone takes the time to talk and answer any questions you may have.
It's a lovely friendly, welcoming place to visit. The management of it all is excellent. If I ever have to end up in a home, this is where I would want to be.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your lovely compliment/review. It is always pleasing to know that we are approachable and friendly and that we have made a great impression.


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Review from Rosemary R (Friend of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago, following the death of her husband, increasing frailty in her own health, and her family residing overseas, my friend had to move to residential care. Her son in law and I visited many care homes prior to our decision that Hammerwich Hall was the most suitable choice to care for her needs.
Set in peaceful surroundings, the home is welcoming, clean and bright. Staff offer outstanding care, respect, patience and compassion to their residents. The transition from independent living to residential care is not necessarily one smoothly achieved, yet the staff have done everything within their power to make this as pain-free as possible. The home offers a variety of well organized social activities and outings and whilst residents are encouraged to engage in these, their right to 'opt out' is also respected. Residents are encouraged to personalize their bedrooms into their 'home from home'. The staff are welcoming to visitors and the management team is always accessible.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Moving into a Care Home is not always an easy decision to make. We do endeavour to go the extra mile to make "our home your home" and are pleased you are happy with our care and service.


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Review from Sue E (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our Father/Grandfather has moved into Hammerwich Hall, he has received fantastic care. The staff are attentive and show a real understanding of his needs and requirements. He entered with mid-stage dementia which has, over the last few months progressed but they have always shown a great understanding
of the condition and have always been patient even when he has the really bad days. He is monitored regularly and the home has even invested in new monitoring equipment throughout the whole home as well as a pressure mat just for him as he is no longer capable of alerting the staff using the usual triggers. On his worst days, we have entered his room to find some of the carers sitting with him helping him to eat, just chatting to him or holding his hand to comfort him. Finally, the residents themselves are lovely people that make everyone including the relatives feel welcome into the home. We feel this is more than just a care home it's like a home from home.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for a lovely positive review, we do try our very best to make Hammerwich Hall feel like home from home and it is good to know that you feel we have achieved that.


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Review from Peter R (Son-in-law of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In looking for a care home for my mother-in-law I visited six care homes in the area and found that Hammerwich Hall run now by Advinia was far the better home for my mother-in-law. In cleanliness and staff, smartness and professionalism. The variety of food was the best for choice. The dignity the staff
and management provide is far above and beyond their duty, nothing is too much trouble. We were anxious at the initial entry into the home but we had no need to worry, my mother-in-law is most happy at Hammerwich Hall which makes us as a family at ease.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

It is always good to know that the service we provide is a positive experience for both resident and relatives. We endeavour to go the extra mile to give a great care experience and make Hammerwich Hall as much like home from home as possible. Thank you for taking the time to review our Home.


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Review from S W (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Hammerwich last summer after an accident that sadly meant she was unable to return home to live independently. It has been a very emotional time for her but the staff have all been very supportive and extremely caring in helping her to settle in. It is an extremely clean, bright, homely
place where we, as her family, are always made to feel welcome by all members of staff. She is treated with dignity and is encouraged to join in activities by the staff and the activities coordinator, who is doing a great job.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

Thank you for your complimentary comments, our activity coordinator is a great asset to the home. I and my team strive to achieve the best outcome for our residents; I am pleased your experience of our home for your mum is a positive one.


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Review from S A (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother constantly remarks how lovely her room is and how happy she is at Hammerwich Hall. She says she feels safe and well looked after.
My Wife and I feel confident of the care my Mother receives and are kept well informed of any issues that may arise.
To sum up, we are delighted that she is so
happy and well cared for.

Reply from Erica Neal, Manager at Hammerwich Hall Care Home

It is good to know that your mum feels happy and safe in our care. Thank you for your kind comments.


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Review from Jane S (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be difficult to criticise any aspect of the care given to my father during his 4-week convalescent stay at Hammerwich.


In addition, the administration and the effective and sensitive communication and attention given to his wife, myself his daughter and other interested members of the family

were exemplary.


At the age of 94, after a serious illness and 2 weeks in hospital, he was very weak, had lost weight and was generally very low both physically and psychologically.


The care he received resulted in significant weight gain, a recovery of his appetite, which has been maintained since and a general air of optimism and return to his old self.


As well as the personal treatment and care given to my father, the entertainment, stimulation and general positivity of all the staff made the experience as good as it could possibly be in the circumstances.


The cost of care at Hammerwich is by no means the cheapest on the market but for us was worth every penny.


Reply from Erica Neal, Manager at Hammerwich Hall Care Home

It was a pleasure caring for your father, seeing him progress so positively is what makes our job so worthwhile and reminds us of why we chose to work in Care....
" Our Golden Moments".Thank you for a lovely review.


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Review from Alison C (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care provided at Hammerwich Hall Care Home. Unfortunately, my Father passed away while my mother was in your home. You were very understanding and caring to my Mother and indeed the rest of the family when they came to visit. All staff are excellent, giving care and support
when needed without any hesitation. My mother has settled really well and is now socialising with encouragement from staff and beginning to join in with the varied activities provided. Thank you.

Reply from Erica Neal at Hammerwich Hall Care Home

We are passionate about quality care and aim to provide homely, supportive care for our residents, I am so pleased your mum has settled into her new home with us. Thank you for your kind comments.


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Review from Stanley W (Brother-in-law of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found this home to be very friendly, quiet and clean. We visit every week and are welcomed by the manager and resident staff. Activities keep the patients occupied and the menus look good and variable. We are treated to a cup of coffee and biscuits which makes our visit more enjoyable. We are looking
forward to the Summer months and maybe spending time in the garden grounds. Parking is easy and convenient.

Reply from Erica Neal at Hammerwich Hall Care Home

Hammerwich Hall garden is really beautiful especially when in full bloom in the summer. We look forward to serving you your coffee and biscuits in the sunshine. Thank you for your positive comments.


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Review from Helen R (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just before Christmas, we were seeking urgent respite for my mother. We arrived unannounced at Hammerwich Hall at 8pm in the evening for a viewing. As soon as we stepped into the beautiful hallway we knew that we had found a lovely, warm, welcoming, clean home. Both staff and residents were friendly
and helpful and the rooms were immaculate. Circumstances have dictated that my mother is still there three months later. Throughout that period we have not had one cause for complaint or concern. This home is a real gem.

Reply from Erica Neal, Home Manager at Hammerwich Hall Care Home

Thank you for a lovely review, we aim to provide a home from home feel and it is pleasing to note that we have achieved our aim for you and your mum.


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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Hammerwich Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Hammerwich Hall Care Home is calculated as follows: ( (141 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 177 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hammerwich Hall Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Ian

Ian Nyatanga

Job Title: Deputy Home Manager

Joined: 2016

I am humbled to be supporting the service at Hammerwich Hall under Advinia Health Care Ltd. I have done so since 2016. I believe working at Hammerwich Hall is like living with family. Residents, colleagues, collaborators and residents' families are wonderful and get on well together.

I have worked in Care since 2002 and enjoy the daily challenges of the vocation I chose. Working in a variety of settings from residential care, Mental Health secure units/ hospitals, EMI units, Learning Disability Centres, children’s homes, rehabilitation Centres, Nursing Homes and Hospitals; I have acquired a wealth of knowledge and experience through my commitment to compassionate care for people with varying needs. I can now approach individuals with a greater understanding, caring for them in a Holistic way. I am aware that there is no ‘one size fits all’, and at Hammerwich Hall, this theory is practised in a person-centred way. I always look forward to supporting my colleagues and our sister Homes within Advinia.


Kerry

Kerry Botfield

Job Title: Senior Housekeeper

Joined: 2000

"I take pride in all aspects of my role and have from the day I started at Hammerwich Hall, 21 years ago. From personalising a resident's room to arranging swan towels on their beds, it's great to see how my role can make residents smile.


I love my role within the home and am very proud of my team"