Hammerwich Hall Care Home

105 Burntwood Road, Hammerwich, Burntwood WS7 0JL
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9.8 90 Reviews
  • Hammerwich Hall Care Home, Burntwood
Hammerwich Hall, near Lichfield, offers care packages tailored to older people’s needs. Carers are also experienced in the challenges of physical disability as well as stroke care. Packages are personalised to particular residential needs, including respite and convalescence provision.

A homely interior is enhanced by landscaped gardens, a sun lounge and many pleasing aesthetics from the home’s time as a private house before it was lovingly converted to suit modern care provision.

Residents’ nutritional needs are assessed on arrival then incorporated into a food menu consisting of fresh and seasonal produce.

There are themed and monthly events to enjoy, as well as pub lunches, sing-alongs, games and gardening.

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Care Provided by Hammerwich Hall Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kerrie Carpenter (Team Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hammerwich Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Hammerwich Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking.


Hammerwich Hall Care Home Reviews (90)

Total of 90, showing 61-80
9.8

Hammerwich Hall Care Home has a Review Score of 9.8 (9.780) out of 10, based on 15 reviews in the last 2 years. Over all time Hammerwich Hall Care Home has 90 reviews.

Overall Experience

  • 75
  • 15
  • 0
  • 0
  • 0

Date Published

90
8
9
15
75

Review from Julie K (Daughter of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived at Hammerwich Hall for over seven years and we are very happy with the overall standard of his care and believe his needs are met at the Hall. He is treated with respect by the staff who refer to him by name. If he has any medical issues, they are dealt with quickly and we are informed
of any problems which might arise. Dad is happy in his room and just uses it to sleep, he prefers to sit in one of the lounges where he enjoys joining in with activities such as Communion services, Bingo and other activities put on by the Activities Manager. Dad’s room is kept clean and tidy and we are informed if he is in need of any particular toiletries or clothing on a regular basis. Dad enjoys the food and always has a choice of where and what he eats. If any issues arise, they are dealt with very quickly and the Hall manager responds quickly to emails and sends minutes out of meetings regularly.

Reply from Erica Neal, Registered Home Manager at Hammerwich Hall Care Home

Thank you for the kind positive comments. It is good to know you are happy with the care your father receives.


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Review from Lynda C (Daughter-in-law of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has made a big improvement since moving into care at Hammerwich Hall. She seems more alert and appears to be happy to take part in activities going on in the home, which can only be down to the good care from all the staff. She is able to move around the home safely as her room is on
the ground floor. All the staff are very helpful and friendly.

Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. I'm so glad that your mother in law has made improvements and is enjoying the different activities.


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Review from P S (Resident) assisted by family/friend published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well looked after in a very relaxing environment. The food is excellent and the activities are well tailored. The staff are professional and caring. I shall be sad to leave and would like to come again for a holiday.

Reply from Jayne Duck, Customer services administator at Hammerwich Hall Care Home

Thank you for your review. I'm so glad to hear that you have enjoyed your stay with us and hopefully, you will come again for a stay with us.


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Review from D K (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spoke with care home manager to discuss dad's care needs in a review.
I was very impressed with the thoroughness and detailed knowledge of dad's condition and needs.
All the carers that I've met treat Dad with kindness and respect, in spite of the fact that he can be a tricky customer.
Everyone
seems to go beyond the remit of caring for him - including taking the time and trouble to engage with him in his particular interests and preferences.

Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. This must give you such peace of mind knowing that he is so well cared for.


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Review from Charles P (Son of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied that my mother is being treated with care, respect and kindness.
This is a lovely place for her to be and she tells me that she feels safe, very well looked after and has plenty of things to be involved with.
The staff all seem to me to be excellent including the management.
The
village post office and general store closed recently which is a shame but that's not Bupa's fault.

Reply from Jayne Duck, Customer Services Administator at Hammerwich Hall Care Home

Thank you for your review. I'm glad that your mum is happy and feels safe and well cared for in our care. It is good to know that she is liking the activities also.


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Review from Jan D (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped through the door I knew Mom would love it. She only went for a week's respite but loved it so much she is now going to be a permanent resident. She is like a "new person" and so happy.

Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. We are so glad to hear that your Mum enjoyed her stay so much with us that she has decided to stay permanently with us I'm sure she will be very happy and will make lots of new friends.


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Review from David W (Relative of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Hammerwich Hall for an aunties 90th birthday party. There was a singer for entertainment and they set our a "tea room" for relatives and the auntie after they made us so welcome. The staff were genuine and so caring.
It was a lovely afternoon and meant a lot to the family.

Reply from Emily Wilson, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your lovely review, we love hearing about your experiences with our home. I am so pleased that you are happy with the entertainment Hammerwich Hall organise, and the compassion shown within the staff. I'm so glad you enjoyed the afternoon. The Bupa Customer Care Team.


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Review from Deb M (Niece of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care. My aunt has been in for 3 weeks respite and she is so much better physically and mentally. Thank you, everyone, at Hammerwich Hall.

Reply from Simone Berkeley, Customer Service Adviosr at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Murial W (Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable. Very good staff. Everything about the place is wonderful.

Reply from Simone Berkeley, Customer Service Advisor at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Graham W (Brother of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for just over a month now and says she is very comfortable and happy, something I never expected because she is very discerning, to say the least. There are no unpleasant smells when you enter and everywhere is spotlessly clean and the staff are very thoughtful and genuinely
care for the residents. My sister so far enjoys most of the meals from the daily multi-choice menu and it is a pleasure to see the dining room always neatly laid out with table cloths and fresh serviettes. The three lounges are very pleasant and there is a nice feel of homeliness about the place. She enjoys the many daily activities that are provided like art and crafts, bingo, play your cards right, seed planting, flower arranging etc. Each month a visit by a musical artist is made with a light buffet to follow and I must say that the two that we have attended have been excellent. Music and song is a good way in getting the residents to participate in some way despite their disabilities.

Reply from Jayne Duck, Customer services administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J H (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very positive stay.

Reply from Emily Wilson, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your kind review. I am so pleased that you enjoyed your stay., and that you would recommend the home to other people. The Bupa Customer Care Team


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Review from Raymond C (Cousin of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As attorney for my relative who suffered a significant stroke requiring care for the remainder of his life and living 100 miles away, and on his own, it created a significant problem. Hammerwich Hall Nursing and Care Home was the chosen residential care in 2008. I, my wife, and my late sister were delighted
with the home. The management and staff and the occupational therapy were of the first quality and included external visits to places of interest for the residents who were capable.


Times changed such that managers came and went, external visits significantly diminished, the change from nursing and care home to care home was concerning together with the loss of qualified nurses for a relative following a severe stroke.
I am pleased to say that the current management staff and their carers, together with the organisation introduced and their thoughts and inclusion for the relatives gives confidence for the future of the residents.


Reply from Lydia Waller, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Christine E (Daughter of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent manager leading a marvelous team of carers, catering and domestic staff.
All staff are very welcoming and are happy to discuss our mother's care plan and any concerns we may have regarding her daily care needs.

Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Freddy B (Son of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident for two and a half years and has been cared for in a kind and professional way, the staff have been very helpful and understanding. I believe she is as happy as she can be at present and could not be in a better place to live out her life.

Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M F (Daughter of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 10 and a half years. The care she has received is amazing. Such care, attention, and love is always here. She is now 100 and is bedridden. The carers check on her every 30 mins.

Reply from Lydia Waller, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Julie H (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved into Hammerwich Hall and unfortunately became unwell. The care staff were excellent and prompt in arranging a GP review and had obviously listened to my concerns and had handed over to each other my father's problems. I was confident they were handling the situation safely and
extremely competently.

Reply from Lydia Waller, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Carole E (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Hammerwich Hall Care Home whilst recovering from a broken shoulder, the care she has received has been excellent. Her room very comfortable and her food very good, always catering for mum's needs. I would have no hesitation in using Hammerwich Hall Care Home for mum's care if required recommending
the home to others.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from June B (Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that come into contact with me were very friendly, proficient. They were very professional, nothing was too much trouble.
The food was of a very high standard. The building and gardens were very pleasant.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Maria R (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the staff are extremely helpful and make my mom feel happy. The staff sometimes seem very busy and understaffed. Some of the rooms need to be updated and the toilets need improving. Also, I don't understand why it sometimes takes most of the day to empty my mom's commode.

Reply from Jayne Duck, Customer Services Administrator at Hammerwich Hall Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Tudor R (Son of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very reluctant to move into a nursing home but his worries soon disappeared. He fully appreciated the excellent care that he receives nothing appears too much trouble. All the staff are friendly and caring but professional too. When he has felt unwell, medical advice has been sought and
a doctor's visit arranged. The meals are varied and good quality. Although he may not feel hungry, once he is presented with the meal, he always enjoys it. It is also good that light bites are on offer outside mealtimes. Overall a friendly and homely nursing home that cares for its occupants.

Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Hammerwich Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Hammerwich Hall Care Home is calculated as follows: ( (141 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 177 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hammerwich Hall Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Ian

Ian Nyatanga

Job Title: Deputy Home Manager

Joined: 2016

I am humbled to be supporting the service at Hammerwich Hall under Advinia Health Care Ltd. I have done so since 2016. I believe working at Hammerwich Hall is like living with family. Residents, colleagues, collaborators and residents' families are wonderful and get on well together.

I have worked in Care since 2002 and enjoy the daily challenges of the vocation I chose. Working in a variety of settings from residential care, Mental Health secure units/ hospitals, EMI units, Learning Disability Centres, children’s homes, rehabilitation Centres, Nursing Homes and Hospitals; I have acquired a wealth of knowledge and experience through my commitment to compassionate care for people with varying needs. I can now approach individuals with a greater understanding, caring for them in a Holistic way. I am aware that there is no ‘one size fits all’, and at Hammerwich Hall, this theory is practised in a person-centred way. I always look forward to supporting my colleagues and our sister Homes within Advinia.


Kerry

Kerry Botfield

Job Title: Senior Housekeeper

Joined: 2000

"I take pride in all aspects of my role and have from the day I started at Hammerwich Hall, 21 years ago. From personalising a resident's room to arranging swan towels on their beds, it's great to see how my role can make residents smile.


I love my role within the home and am very proud of my team"