Hammerwich Hall Care Home

105 Burntwood Road, Hammerwich, Burntwood WS7 0JL
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9.8 90 Reviews
  • Hammerwich Hall Care Home, Burntwood
Hammerwich Hall, near Lichfield, offers care packages tailored to older people’s needs. Carers are also experienced in the challenges of physical disability as well as stroke care. Packages are personalised to particular residential needs, including respite and convalescence provision.

A homely interior is enhanced by landscaped gardens, a sun lounge and many pleasing aesthetics from the home’s time as a private house before it was lovingly converted to suit modern care provision.

Residents’ nutritional needs are assessed on arrival then incorporated into a food menu consisting of fresh and seasonal produce.

There are themed and monthly events to enjoy, as well as pub lunches, sing-alongs, games and gardening.

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Care Provided by Hammerwich Hall Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kerrie Carpenter (Team Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hammerwich Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Hammerwich Hall Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking.


Hammerwich Hall Care Home Reviews (90)

Total of 90, showing 81-90
9.8

Hammerwich Hall Care Home has a Review Score of 9.8 (9.780) out of 10, based on 15 reviews in the last 2 years. Over all time Hammerwich Hall Care Home has 90 reviews.

Overall Experience

  • 75
  • 15
  • 0
  • 0
  • 0

Date Published

90
8
9
15
75

Review from Brian V (Husband of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff extremely helpful in every way, without exception. The manageress has taught her staff to reflect her help and concern in all aspects of the homes activities. My wife has enjoyed her rest at the home and will return in the near future.

Reply from Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from D F (Sister of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff and carers very helpful and friendly, ready to help at all times. Maintenance for home and gardens very good but I do think the rooms could do with a bit of colour to brighten them up, otherwise excellent.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Will P (Son of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A sound service, providing a friendly secure environment. Joining in with frequent activities is encouraged, joining in with frequent activities is encouraged although not mandatory. All staff show great kindness and patience and I cannot fault them.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from S C (Daughter of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is always very welcoming. The home is a pleasant and peaceful environment. Everyone is very caring and have given excellent support to my father.

Reply from Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.


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Review from Mandy O (Daughter of Resident) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mom received was very good and respectful, she felt comfortable and safe. Meals and cleanliness was very good and staff caring and professional to myself, very helpful and open.

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Review from Ronald H (Resident) published on 9 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is 100%, it's clean, it's looked after well. Everything is adequate. I have enjoyed my stay very much and I shall be back again when my daughter goes away. All of the staff are wonderful, I cannot fault them in any way.

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Review from Margaret S (Sister-in-law of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have visited our relative and were well received. He has been well looked after service was very good, staff excellent.

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Review from Patricia C (Daughter of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only stayed for the weekend this time, but seemed happy with experience. The staff very welcoming.

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Review from Jacqueline B (Wife of Resident) published on 2 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been a resident in Hammerwich Hall for one week. The care so far has been very good. My husband had been in hospital for nine weeks before being admitted to the care home and has scratched his legs very badly. A doctor was promptly called by the care home and antibiotic cream prescribed.
He now requires a puréed diet and the kitchen staff have provided him with a variety of food which he has really enjoyed. He also has yoghurt when the other residents have biscuits or cakes. He always has a drink of orange squash by his side. Obviously it is early days and although he isn't completely settled yet he has made a good start.

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Review from Ivy B (Resident) assisted by family/friend published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Made to feel welcome in my weeks stay. Homely, people very friendly, settled in quite well. I would return again.

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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Hammerwich Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Hammerwich Hall Care Home is calculated as follows: ( (141 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 177 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hammerwich Hall Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Ian

Ian Nyatanga

Job Title: Deputy Home Manager

Joined: 2016

I am humbled to be supporting the service at Hammerwich Hall under Advinia Health Care Ltd. I have done so since 2016. I believe working at Hammerwich Hall is like living with family. Residents, colleagues, collaborators and residents' families are wonderful and get on well together.

I have worked in Care since 2002 and enjoy the daily challenges of the vocation I chose. Working in a variety of settings from residential care, Mental Health secure units/ hospitals, EMI units, Learning Disability Centres, children’s homes, rehabilitation Centres, Nursing Homes and Hospitals; I have acquired a wealth of knowledge and experience through my commitment to compassionate care for people with varying needs. I can now approach individuals with a greater understanding, caring for them in a Holistic way. I am aware that there is no ‘one size fits all’, and at Hammerwich Hall, this theory is practised in a person-centred way. I always look forward to supporting my colleagues and our sister Homes within Advinia.


Kerry

Kerry Botfield

Job Title: Senior Housekeeper

Joined: 2000

"I take pride in all aspects of my role and have from the day I started at Hammerwich Hall, 21 years ago. From personalising a resident's room to arranging swan towels on their beds, it's great to see how my role can make residents smile.


I love my role within the home and am very proud of my team"