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St Thomas' Priory has a Review Score of 8.0 (8.037) out of 10, based on 2 reviews in the last 2 years. Over all time St Thomas' Priory has 11 reviews.
Review from M T (Son of Resident) published on 14 May 2024
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Overall Experience
5.0 out of 5
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Review from Philip B (Son of Resident) published on 16 September 2023
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Overall Experience
5.0 out of 5
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Review from Toni H (Daughter of Resident) published on 8 November 2021
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Overall Experience
5.0 out of 5
Reply from Lucy Corner, Managing Director at St Thomas' Priory
Dear Reviewer,
Thank you so much for your kind words about our home. We loved being part of your family and looking after your relative with you. The staff team send all their best wishes.
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Review from Rosemary C (Daughter of Resident) published on 21 June 2021
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Overall Experience
3.0 out of 5
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Review from G P (Wife of Resident) published on 8 June 2021
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Overall Experience
5.0 out of 5
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Review from Sue M (Daughter of Resident) published on 8 June 2021
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Overall Experience
5.0 out of 5
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Review from Kelly S (Friend of Resident) published on 8 June 2021
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Overall Experience
5.0 out of 5
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Review from N C (Granddaughter of Resident) published on 7 June 2021
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Overall Experience
3.0 out of 5
Reply from Lucy Corner, Managing Director, Cornerstone Care Solutions at St Thomas' Priory
Thank you for the positive comments about the staff, we will ensure that they receive this feedback.
As you are aware we have a new management team that started at the beginning of May due to the previous Manager and Deputy Manager leaving. We are optimistic that the communication will now improve.
We have explained that the "info" email address was attached to a previous manager's emails so correspondence in that inbox was not monitored- we have now accessed this but have not found any emails in this account that we have missed in the transition.
Unfortunately without any other alert or communication (calls, Facebook messages, WhatsApp calls or messages, or direct emails to staff at the home), we have not been made aware of any complaints to be able to investigate them and we are sorry that we haven't been able to do this and improve things quickly.
We have given you new contact details and will respond promptly to any email we receive. Please contact us to discuss.
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Review from Penny B (Wife of Resident) published on 2 June 2021
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Overall Experience
5.0 out of 5
Reply from Lucy Corner, Managing Director, Cornerstone Care Solutions at St Thomas' Priory
Thank you for the kind words. We hope that we can continue looking after your family members while they need residential care, we love having you and them as part of our family!
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Review from Marilyn W (Daughter of Resident) published on 8 May 2020
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Overall Experience
5.0 out of 5
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Review from Brenda H (Wife of Resident) published on 19 February 2020
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Overall Experience
5.0 out of 5
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The Review Score of 8.0 (8.037) out of 10 for St Thomas' Priory is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.818 for St Thomas' Priory is calculated as follows: ( (19 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.219 Points relating to the number of positive Reviews for St Thomas' Priory is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 2 Positive Reviews ÷ 21.2 = 0.094
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jul 2023
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