This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Hilderstone Hall has a Review Score of 9.7 (9.723) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Hilderstone Hall has 108 reviews.
Review from A N (Daughter of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall
Thank you for your kind words regarding the care that your Dad receives at Hilderstone Hall. Your Dad is a pleasure, he changes his hat to match the seasons, Straw hat for when the sun is shining and his Trilby hat for when it is a dull day. We will feedback your positive review to the whole team
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Review from R S (Nephew of Resident) published on 13 March 2025
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Overall Experience
4.0 out of 5
Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall
Thank you for taking the time to share your review with us, we really appreciate all comments we receive so we can continuously improve our service. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Lorraine G (Sister of Resident) published on 19 September 2024
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5.0 out of 5
Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall
Thank you so much taking the time to write such a lovely review of your experience at Hilderstone Hall. The team are passionate about getting to know all our Residents, including their birthdays and making sure we celebrate these special events. I will share your positive comments with the team and we look forward to welcoming you back to Hilderstone Hall again soon.
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Review from Anna E (Respite Resident) published on 22 July 2024
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Overall Experience
5.0 out of 5
Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall
Hi Anna. Thank you for your kind review and that you feel, overall, that the home was well above your expectations. I am pleased that we were able to meet your Italian dietary requirements for yourself and your friend. The residents really enjoyed the entertainment that he provided. Wishing you good health for the future and hopefully, we will see you again.
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Review from Jacqui W (Daughter of Resident) published on 7 June 2024
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5.0 out of 5
Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall
Thank you for your kind words, your Mum's smiling face was the first person that I would have to greet myself each morning on coming into the home. If the front door was not open, she would toddle off with her stick in the air to fetch a member of staff. She expressed gratitude at all times and showed compassion towards other residents. Entertainment will not be the same without your mum. She will be missed here at Hilderstone Hall. I will share this kind review with our team.
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Review from Sarah B (Friend of Resident) published on 23 May 2024
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Overall Experience
5.0 out of 5
Reply from Melanie Fenton at Barchester Hilderstone Hall
Thank you for your positive review. It was good to see two long-standing friends reunited and enjoying reminiscing.
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Review from M T (Respite Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
Reply from Melanie Fenton at Barchester Hilderstone Hall
Many thanks for your kind review; the staff will be pleased with your positive feedback. Glad that we were able to assist your recovery following your surgery.
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Review from Graham G (Resident) published on 16 May 2024
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5.0 out of 5
Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall
Thank you so much for your lovely review, Graham. We are so pleased that you and your daughter have settled well here at Hilderstone Hall and that you feel that the care and treatment that you receive meet your individual requirements. We know that this must have been a very difficult time for yourself and your daughter, coming into a care home is not an easy choice. We know that this must have been a huge upheaval for both of you moving from your familiar surroundings to a completely different area. I will pass on your feedback to the team.
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Review from H W (Resident) published on 14 May 2024
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Overall Experience
4.0 out of 5
Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall
Thank you for your kind words. We know that this must have been a very difficult time for yourself, coming into a care home is not an easy choice, realising that you are no longer able to manage in your own home. We are pleased that you feel settled in the home environment following the sad loss of your husband. You are a pleasure to have at Hilderstone Hall.
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Review from Polly K (Daughter of Resident) published on 14 May 2024
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5.0 out of 5
Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall
Thank you for your review, Polly. It is good to hear positive feedback of staff kindness and compassion when they are not aware that they are being observed, this is genuine caring. Mum has settled well here at Hilderstone Hall, she appears happy and content in the environment.
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Review from L E (Daughter of Resident) published on 26 April 2024
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Overall Experience
5.0 out of 5
Reply from Melanie Fenton, General Manager at Barchester Hilderstone Hall
Thank you for taking the time to share your review with us, we really appreciate all comments we receive so we can continuously improve our service. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from John C (Husband of Resident) published on 8 March 2024
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from L C (Friend of Resident) published on 19 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S P (Friend of Resident) published on 7 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from B W (Sister of Resident) published on 7 December 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Judith H (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J B (Mother of Resident) published on 12 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall
Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from P E (Friend of Resident) published on 30 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from P W (Partner of Resident) published on 25 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Kath B (Son of Resident) published on 17 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Hilderstone Hall
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Value for Money
The Review Score of 9.7 (9.723) out of 10 for Barchester Hilderstone Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.723 for Barchester Hilderstone Hall is calculated as follows: ( (200 Excellents x 5) + (67 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 271 Ratings = 4.723
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Hilderstone Hall is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2019
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Job Title: General Manager
Joined: 2022
Hi, my name is Melanie and I am the General Manager here at Hilderstone Hall.
I have a wealth of experience in Social Care. I endeavour to ensure high standards are implemented to ensure that the home operates above the essential standards of quality and safety that respect the dignity and protect individual rights. I am passionate about making a difference to the residents who live with us, and that the home is run in the best interests of the residents.
I commenced employment in the Care Sector in 1987. During this time I have worked in a variety of roles. I started my career in Care as a Care Assistant, working my way up from a Care Assistant to a Registered Home Manager. I have been registered with the Care Quality Commission for the last 22 years. I have longevity of employment only having two employers for the last 30 years.
Myself and my team look forward to welcoming you to our home.
Job Title: Deputy Manager
Joined: 2024
Hello, I'm Charlotte, the Deputy Manager at Hilderstone Hall. I joined the home in early 2024, initially as a Bank Nurse before progressing into the post of Deputy Manager.
I had previously visited Hilderstone Hall when working for the NHS as a Community Nurse and Practice Nurse and I was delighted to have the opportunity to work here. The home is stunning, I was drawn to the beautiful countryside setting and the Residents and staff here are remarkable.
I am a Registered General Nurse and have additional qualifications alongside my nursing degree in disease management, specialising in diabetes and respiratory conditions. I am passionate about encouraging and promoting high standards for the delivery of person-centred holistic care.
Outside of work, I am kept busy with my family, and my two pooches and I am a lover of holidays - I always make sure the next one is in the planning!
Job Title: Home Administrator
Joined: 2023
Hello, my name is Carrie, I have been in the care sector as a Home Administrator since 2006.
I joined Hilderstone Hall in April 2023, with a wealth of experience in administration roles including completing a NVQ Level 3 in Business Administration.
My duties are the day-to-day running of the home, payroll, invoicing and contracts. I enjoy meeting and greeting relatives, residents and professionals, making time for everyone as I have an open-door policy.
The staff at Hilderstone Hall are all very welcoming and strive to give the best possible care which I am very proud to be a part of.
Job Title: Activities Co-ordinator
Joined: 2024
Hi, my name is Ellie and I am the Activities Co-ordinator here at Hilderstone Hall.
I joined the team in November 2024 having previously worked in hospitality and event planning. I am not new to working in healthcare - earlier in my career I trained and worked as a Care Assistant and obtained my NVQ Level 2 and Higher Diploma Level 3 in Health and Social Care.
I bring bags of energy and enthusiasm and I enjoy spending time with Residents, getting to know them individually, their personalities, likes and dislikes. Ultimately, this enables me to plan and deliver a tailored activities programme to suit their wants and needs.
I am also a qualified florist, which supports the creativity involved in the role and I can inspire Residents to participate in regular and new activities and events.
Outside of work, I am a Mum to my young Son, which keeps me busy! In my spare time my family and I enjoy getting out in the the fresh air for walks and there is usually a coffee and cake stop too!
Job Title: Head Chef
Joined: 2023
Hi, I'm Rodney and I have been the Head Chef at Hilderstone Hall since September 2023.
I bring bags of experience and of course recipes from my expansive career as a Chef. I qualified from Guildford College London in 2003 and spent time perfecting my craft in a care home kitchen. I enjoy taking suggestions from Residents and making sure we are providing them with the food of choice as well as ensuring they have a healthy, balanced diet.
My favourite meal to cook is a good old-fashioned roast dinner with all the trimmings.
I have been married for many years, I attribute this to my excellent cooking! When I am not cooking up a storm in the kitchen, I enjoy food shopping and tinkering with electronics.
Job Title: Head of Housekeeping
Joined: 2016
Hi, my name is Tania Lane, I joined Barchester in 2016. I started as a housekeeper and worked my way up to the position of Head Housekeeper. I take great pride in my work, I am so happy when residents really like how their rooms look and feel. I also love to talk to the residents while I’m cleaning their rooms. I aim to help residents remain as independent as possible. I also especially enjoy facilitating new families and future residents' show-around so that they can experience the home before moving in.
Job Title: Head of Maintenance
Joined: 2022
Hi, my name is Lyle and I joined the team at Hilderstone Hall in 2022 as Head of Maintenance.
Most of all I love the interaction and variety my role provides and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard. Before joining the Hilderstone team, I worked in the theatre world.
Job Title: Registered Nurse
Joined: 2023
Hi, my name is Cheznath and I am a Registered Nurse here at Hilderstone Hall.
Job Title: Registered Nurse
Joined: 2023
Hi, I’m Tess and I am a Registered Nurse here at Hilderstone Hall. I recently joined the team and I love working here and bonding with the residents. I am always happy to help and enjoy chatting with the residents about themselves as I do my nursing. I have many years of experience in the nursing industry and have a background in acute medicine.
Job Title: Senior Care Assistant
Joined: 2022
Hi, I’m Jacqui and I am a senior carer here at Hilderstone Hall. I have been in the health profession for over 30 years in all aspects from manager to cook to pot washer!
I came to Hilderstone in January 2023 after following my Nan who worked here over 30 years ago as a cook and passed away 5 years ago after choosing to spend her last few weeks here.
I am very bubbly, chatty and always singing and I have a passion for sewing and fast cars.
Job Title: Senior Care Assistant
Joined: 2022
Hi, I’m Dave and I am a Senior Care Assistant here at Hilderstone Hall. I have worked in the care sector since 2009 and I am qualified in Level 5 Management and Leadership.
Job Title: Senior Care Assistant
Joined: 2022
Hi, my name is Brenda. I have worked at Hilderstone Hall for 2 and a half years on memory lane. I have worked in the care industry for 30 years in a range of different sectors. My hobbies include gardening, which I encourage the residents every year to plant seeds and grow veg. I also enjoy sewing, making bags, and aprons and attending local craft fairs. I have 3 grown-up children and many grandchildren.
Job Title: Senior Care Assistant
Joined: 2021
Sarah joined the team working at Hilderstone Hall in 2021 as a senior carer. Sarah enjoys her role within the care team and takes pride in her work. Sarah enjoys the challenges of her job and ensures people’s day-to-day life routines are followed.
Job Title: Administration Assistant
Joined: 2023
Hello my name is Sarah and I am the Admin Assistant and Receptionist at Hilderstone Hall; I joined the team here in November 2023. I previously worked in administration in an SEN School for 10 years and came to Hilderstone for a new adventure with a passion for providing support to vulnerable people.
The team here have been wonderful and welcoming; Hilderstone feels like a true home from home. It has been a pleasure to bond with the residents and their families and get to know everyone. In my spare time, I enjoy the outdoors and going for walks with my children, my partner and our dog.
Job Title: Laundry Assistant
Joined: 2001
Housekeeping and Laundry Assistant Lesley Stirzaker began working at Hilderstone Hall in 2001.
Lesley is dedicated to her work and exudes a positive attitude in all that she does for residents every day. Lesley's long service is very much appreciated by all residents and colleagues.
Job Title: Hostess
Joined: 2014
Hi, my name is Joanne and I joined the home in 2014. Within my role as a Hospitality Host, I strive to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve.
We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, we have an important part to play in making sure that happens. In particular, we provide a friendly, engaging and helpful service in our dining room and bar areas. It’s a fulfilling role that will give me a real opportunity to enhance the lives of all our residents and one which I enjoy!
Job Title: Second Chef
Joined: 2023
My name is Sam and I am a Chef at Hilderstone Hall. I am bubbly and happy and always chat with the residents I cook for. I enjoy travelling with my Husband and I have been to many beautiful places across the world.
Recently I have been sharing home-made family recipes with the residents who have given me plenty of inspiration!
Job Title: Kitchen Assistant
Joined: 2019
Hi, my name is Claire and I joined Barchester in September 2019 as part of the Housekeeping Team before transferring over to the Kitchen in 2022. I enjoy working with the hospitality team talking to residents and making sure they are happy. I enjoy helping to serve the nutrient menu to all of our residents. I want to help residents remain as independent as possible. I work hard to ensure that the home maintains Barchester's high standards and that they work to create a relaxed, personal atmosphere for residents, relatives and staff.
