Barchester Hilderstone Hall

Hall Lane, Hilderstone, Stone ST15 8SQ
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9.7 108 Reviews
  • Barchester Hilderstone Hall, Stone
Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community. They are proud to be accredited as part of Barchester’s 10-60-06 Dementia Care Programme, reflecting the enhanced dementia care and improved quality of life experienced by residents here at Hilderstone Hall Care Home.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents. Please feel free to pop in, have a go on the Nintendo Wii or take a stroll in the fresh air on the outdoor walkway.

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Care Provided by Barchester Hilderstone Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Melanie Fenton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Hilderstone Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,058

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Hilderstone Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Hilderstone Hall Reviews (108)

Total of 108, showing 61-80
9.7

Barchester Hilderstone Hall has a Review Score of 9.7 (9.723) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Hilderstone Hall has 108 reviews.

Overall Experience

  • 80
  • 21
  • 5
  • 1
  • 1

Date Published

108
2
11
23
85

Review from Iain J (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoyed the music of Elvis for many years. He was really thrilled and enjoyed the Elvis tribute act that came to Hilderstone Hall.
Dad really engaged with the act and I feel like it has done wonders for his mental health. Get him back.

Reply from Elizabeth Walsh, General Manager at Barchester Hilderstone Hall

Thank you for your response. The Elvis Tribute act was enjoyed by all our residents and visitors on our Open Day 6th July. Our new Activities Team are planning and booking more activities and acts over the coming months for our residents to enjoy. Elvis will be back.


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Review from R A (Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff cannot be faulted. Always friendly, helpful and polite. A big 10/10 plus.
Minor problems in bedroom/bathroom dealt with rapidly and efficiently by management. More staff needed to cope with incessant demands on their services, especially at mealtimes. One carer cannot deal with 16 people in the
restaurant, including those with dementia who may require assistance.
All in all a very useful experience as a first-time resident.

Reply from Elizabeth Walsh, General Manager at Barchester Hilderstone Hall

Thank you for your review regarding your first stay with us. Your positive comments regarding the staff are very much appreciated. We have actively recruited staff so that the issue identified at mealtimes has now been addressed. We look forward to you returning for a second stay.


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Review from Janie D (Wife of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care home, especially cleanliness (no smells). As my husband has dementia I am unable to say what activities he enjoyed. Appreciated the care and understanding shown to him as his behaviour can be challenging.

Reply from Michelle Bywater, Deputy Manager at Barchester Hilderstone Hall

Thank you so much for your feedback, we're glad your husband enjoyed his stay at the hall. I will be sure to tell the staff about your positive comments.


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Review from Simon G (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's stay at Hilderstone Hall while we were on holiday, provided us with confidence that she would be well cared for while we were away. The staff provided excellent care and we have already booked a further stay for later in the year.

Reply from Michelle Bywater, Deputy Manager at Barchester Hilderstone Hall

I'm so glad your mum enjoyed her stay here with us at the hall and we look forward to seeing her again soon.


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Review from Susan J (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Father in Law has been at Hilderstone, he has got his sparkle back! This is mostly due to the fantastic care team. I would like to specifically mention the care assistant, she is wonderful. Thank you so much!

Reply from Michelle Bywater, Deputy Manager at Barchester Hilderstone Hall

Thanks for your comments, we're so glad you feel he is back to his usual self, we do like success stories!


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Review from Richard G (Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for two weeks Respite last December 2018. I was impressed by the care and assistance given.
It was the reason for my decision to move in.


Everyone is friendly and helpful. No complaints from me. I tell everyone I know, what a great place this is!


Reply from Michelle Bywater, Deputy Manager at Barchester Hilderstone Hall

Thanks for your comments Richard, I'll ensure to tell staff of your kind words


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Review from Mary P (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the consistent high standard of food, not only to the variety of choice but opportunity given to provide requested alternatives that are offered. Carers are well aware of my fables and adapted accordingly, so now anticipate my needs. This has resulted in progress made in terms of efficiency,
comfort, safety and dignity and the majority share a keen sense of humour with me. Buzzers answered promptly and explanations given if something is tardy. Compromise works wonders. Staff worked well as a team relating to difficulties over transport to the dentist. Feel much happier now and welcome the encouragement given to engage in the vast variety of activities. I enjoy socialising with many other residents. All friends and relatives are impressed with my new environment, as I am.

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Review from J H (Friend of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting Hilderstone Hall over the past 5-6 years visiting many of friends that live within. It has many friendly and welcoming staff who are always happy to help with a smile.

Reply from Michelle Bywater, Deputy Manager at Barchester Hilderstone Hall

Thank you for your review, I'm sure the staff will be pleased to hear that they're doing a great job.


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Review from Railton H (Husband of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife spent twelve nights respite care at Hilderstone Hall. A lovely building, a comfortable room, excellent facilities, first-class food and drinks, but the trump card for Hilderstone Hall is the excellent staff. At all levels, including cleaners up to management level, the staff are caring, pleasant
and enthusiastic - always helpful.
The downside was that my wife did not get as many showers as at our home and sadly, a number of items disappeared - two new bras, a pair of pants and a new facecloth. Disappointing, but overall we would use and recommend Hilderstone Hall.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for review. These are very helpful for the staff and for prospective residents.


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Review from J H (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated with kindness and respect at all times.
The staff show compassion and have always dealt with Mum appropriately - with fun and humour if this was needed.
I am always made to feel welcome at the home.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for taking the time to complete this for our home.


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Review from M G (Wife of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had Alzheimer's for 4 or 5 years. I looked after him at home during this time with help from a sitter who was a good friend to him and stayed for 2 hours most weekdays during the last 2 years so that I could have some time to go out etc. Family support from my son and daughter was excellent.
However, after a fall at home, he hurt his back no bones broken just bruising and it was no longer possible for me to help him when I was on my own. He was admitted to Hilderstone Hall "memory lane" where he received excellent care he settled down well and we were looking forward to seeing him back to his normal "happy self". However medical problems intervened he was transferred to hospital with kidney failure and died a few days later.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your kind review. We were hoping to be able to care for him for a long time too, we are really pleased that you still come to visit us at Hilderstone on occasions. You will always be welcome.


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Review from J B (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, Mum only needed a few weeks care after a fall.
The room was really nice and comfortable. The food was really good - they gave Mum small portions so as not to over face her. Staff were brilliant, always popping in to make sure Mum was OK.
I would highly recommend this home, nothing was any
trouble day or night, must be the best care home in the county.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you so much for your lovely kind words about Hilderstone Hall and the staff.


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Review from P S (Wife of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely room overlooking the garden. Comfortable and warm.
Caring and friendly staff.
Medication handled well and extra ordered when unexpectedly had to prolong stay.
My husband has no fears or worries of going to stay again.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your kind review.


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Review from Geoff Y (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew that my mother was getting the best possible care whilst we were away.
So we could relax and not worry.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank your for taking the time to review our home, we really appreciate your thoughts.


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Review from Sue H (Daughter of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy, well run, caring community has evolved over the past months. It is a delight to visit our mother here and we are always made welcome. Any medical issues are swiftly dealt with and relevant medical professionals are involved when necessary. Thank you to all Hilderstone Hall staff!

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for taking the time to review our home, we are delighted that you are happy with the care that we give to your mother and the welcome that you all receive.


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Review from Steve A (Son of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found them very helpful with taking mother into care very quickly.
It was a big relief to know that my mother was in safe hands

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for taking the time to make this comment, we were very happy to be able to help you when you needed us most.


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Review from Rosemary P (Niece of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Hilderstone Hall for 8 years. In this time, she has always been looked after and happy. We have seen many changes in this time but I think the home is at its best now. The staff are all excellent, they are trained and have got to know my aunts needs extremely well.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your review, this is excellent feedback for the staff, they are all very caring and supportive of residents and to each other.


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Review from Joy H (Niece of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service and care given to my aunt. The home is welcoming and friendly and the staff are very attentive to users needs. After viewing many other care homes, Hilderstone Hall stood out from them all.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your kind words. They are very much appreciated.


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Review from Thomas W (Nephew of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a long association with Barchester Hilderstone Hall through 3 of my relatives having received care.


I am extremely satisfied and grateful to the all of the staff, who have made this association a pleasant one for myself and my relatives.


Individual needs are met fully, thereby ensuring

that the best possible service of care is afforded to the residents.


My relatives have always been shown courtesy, compassion and respect for their particular situation. Above all, they have had their dignity assured.


The staff conduct their duties selflessy and with a noticeable pride.


As the registered Next of Kin, I am always kept informed of situations concerning my relatives as they arise; and am offered advice and guidance as to the course of action available to me if necessary.


Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your lovely kind words. I will ensure that your information is shared with the staff within Hilderstone Hall.


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Review from J H (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident here for the last seven weeks of his life. The staff treated him and our family with great kindness. Dad and I appreciated the availability of the piano in Memory Lane - he much enjoyed hearing it played. Dad could not have been better cared for. Thank you.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your lovely words, it was a pleasure to know you and to care for your dad.


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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Barchester Hilderstone Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Barchester Hilderstone Hall is calculated as follows: ( (200 Excellents x 5) + (67 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 271 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Hilderstone Hall is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (18)

Melanie

Melanie Fenton

Job Title: General Manager

Joined: 2022

Hi, my name is Melanie and I am the General Manager here at Hilderstone Hall.


I have a wealth of experience in Social Care. I endeavour to ensure high standards are implemented to ensure that the home operates above the essential standards of quality and safety that respect the dignity and protect individual rights. I am passionate about making a difference to the residents who live with us, and that the home is run in the best interests of the residents.


I commenced employment in the Care Sector in 1987. During this time I have worked in a variety of roles. I started my career in Care as a Care Assistant, working my way up from a Care Assistant to a Registered Home Manager. I have been registered with the Care Quality Commission for the last 22 years. I have longevity of employment only having two employers for the last 30 years.


Myself and my team look forward to welcoming you to our home.


Charlotte

Charlotte Lownds

Job Title: Deputy Manager

Joined: 2024

Hello, I'm Charlotte, the Deputy Manager at Hilderstone Hall. I joined the home in early 2024, initially as a Bank Nurse before progressing into the post of Deputy Manager.


I had previously visited Hilderstone Hall when working for the NHS as a Community Nurse and Practice Nurse and I was delighted to have the opportunity to work here. The home is stunning, I was drawn to the beautiful countryside setting and the Residents and staff here are remarkable.


I am a Registered General Nurse and have additional qualifications alongside my nursing degree in disease management, specialising in diabetes and respiratory conditions. I am passionate about encouraging and promoting high standards for the delivery of person-centred holistic care.


Outside of work, I am kept busy with my family, and my two pooches and I am a lover of holidays - I always make sure the next one is in the planning!


Carrie-Anne

Carrie-Anne Howard

Job Title: Home Administrator

Joined: 2023

Hello, my name is Carrie, I have been in the care sector as a Home Administrator since 2006.


I joined Hilderstone Hall in April 2023, with a wealth of experience in administration roles including completing a NVQ Level 3 in Business Administration.


My duties are the day-to-day running of the home, payroll, invoicing and contracts. I enjoy meeting and greeting relatives, residents and professionals, making time for everyone as I have an open-door policy.


The staff at Hilderstone Hall are all very welcoming and strive to give the best possible care which I am very proud to be a part of.


Ellie

Ellie Robinson

Job Title: Activities Co-ordinator

Joined: 2024

Hi, my name is Ellie and I am the Activities Co-ordinator here at Hilderstone Hall.


I joined the team in November 2024 having previously worked in hospitality and event planning. I am not new to working in healthcare - earlier in my career I trained and worked as a Care Assistant and obtained my NVQ Level 2 and Higher Diploma Level 3 in Health and Social Care.


I bring bags of energy and enthusiasm and I enjoy spending time with Residents, getting to know them individually, their personalities, likes and dislikes. Ultimately, this enables me to plan and deliver a tailored activities programme to suit their wants and needs.


I am also a qualified florist, which supports the creativity involved in the role and I can inspire Residents to participate in regular and new activities and events.


Outside of work, I am a Mum to my young Son, which keeps me busy! In my spare time my family and I enjoy getting out in the the fresh air for walks and there is usually a coffee and cake stop too!


Rodney

Rodney Buultjens

Job Title: Head Chef

Joined: 2023

Hi, I'm Rodney and I have been the Head Chef at Hilderstone Hall since September 2023.


I bring bags of experience and of course recipes from my expansive career as a Chef. I qualified from Guildford College London in 2003 and spent time perfecting my craft in a care home kitchen. I enjoy taking suggestions from Residents and making sure we are providing them with the food of choice as well as ensuring they have a healthy, balanced diet.


My favourite meal to cook is a good old-fashioned roast dinner with all the trimmings.


I have been married for many years, I attribute this to my excellent cooking! When I am not cooking up a storm in the kitchen, I enjoy food shopping and tinkering with electronics.


Tania

Tania Lane

Job Title: Head of Housekeeping

Joined: 2016

Hi, my name is Tania Lane, I joined Barchester in 2016. I started as a housekeeper and worked my way up to the position of Head Housekeeper. I take great pride in my work, I am so happy when residents really like how their rooms look and feel. I also love to talk to the residents while I’m cleaning their rooms. I aim to help residents remain as independent as possible. I also especially enjoy facilitating new families and future residents' show-around so that they can experience the home before moving in.


Lyle

Lyle Mitchell

Job Title: Head of Maintenance

Joined: 2022

Hi, my name is Lyle and I joined the team at Hilderstone Hall in 2022 as Head of Maintenance.


Most of all I love the interaction and variety my role provides and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard. Before joining the Hilderstone team, I worked in the theatre world.


Cheznath

Cheznath Montero

Job Title: Registered Nurse

Joined: 2023

Hi, my name is Cheznath and I am a Registered Nurse here at Hilderstone Hall.


Tess

Tess Harris

Job Title: Registered Nurse

Joined: 2023

Hi, I’m Tess and I am a Registered Nurse here at Hilderstone Hall. I recently joined the team and I love working here and bonding with the residents. I am always happy to help and enjoy chatting with the residents about themselves as I do my nursing. I have many years of experience in the nursing industry and have a background in acute medicine.


Jacqui

Jacqui Fleary

Job Title: Senior Care Assistant

Joined: 2022

Hi, I’m Jacqui and I am a senior carer here at Hilderstone Hall. I have been in the health profession for over 30 years in all aspects from manager to cook to pot washer!


I came to Hilderstone in January 2023 after following my Nan who worked here over 30 years ago as a cook and passed away 5 years ago after choosing to spend her last few weeks here.


I am very bubbly, chatty and always singing and I have a passion for sewing and fast cars.


David

David Birks

Job Title: Senior Care Assistant

Joined: 2022

Hi, I’m Dave and I am a Senior Care Assistant here at Hilderstone Hall. I have worked in the care sector since 2009 and I am qualified in Level 5 Management and Leadership.


Brenda

Brenda Jones

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Brenda. I have worked at Hilderstone Hall for 2 and a half years on memory lane. I have worked in the care industry for 30 years in a range of different sectors. My hobbies include gardening, which I encourage the residents every year to plant seeds and grow veg. I also enjoy sewing, making bags, and aprons and attending local craft fairs. I have 3 grown-up children and many grandchildren.


Sarah

Sarah Turner

Job Title: Senior Care Assistant

Joined: 2021

Sarah joined the team working at Hilderstone Hall in 2021 as a senior carer. Sarah enjoys her role within the care team and takes pride in her work. Sarah enjoys the challenges of her job and ensures people’s day-to-day life routines are followed.


Sarah

Sarah Gregory-Haynes

Job Title: Administration Assistant

Joined: 2023

Hello my name is Sarah and I am the Admin Assistant and Receptionist at Hilderstone Hall; I joined the team here in November 2023. I previously worked in administration in an SEN School for 10 years and came to Hilderstone for a new adventure with a passion for providing support to vulnerable people.


The team here have been wonderful and welcoming; Hilderstone feels like a true home from home. It has been a pleasure to bond with the residents and their families and get to know everyone. In my spare time, I enjoy the outdoors and going for walks with my children, my partner and our dog.


Lesley

Lesley Stirzaker

Job Title: Laundry Assistant

Joined: 2001

Housekeeping and Laundry Assistant Lesley Stirzaker began working at Hilderstone Hall in 2001.


Lesley is dedicated to her work and exudes a positive attitude in all that she does for residents every day. Lesley's long service is very much appreciated by all residents and colleagues.


Joanne

Joanne Macari

Job Title: Hostess

Joined: 2014

Hi, my name is Joanne and I joined the home in 2014. Within my role as a Hospitality Host, I strive to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve.


We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, we have an important part to play in making sure that happens. In particular, we provide a friendly, engaging and helpful service in our dining room and bar areas. It’s a fulfilling role that will give me a real opportunity to enhance the lives of all our residents and one which I enjoy!


Samantha

Samantha Cowie

Job Title: Second Chef

Joined: 2023

My name is Sam and I am a Chef at Hilderstone Hall. I am bubbly and happy and always chat with the residents I cook for. I enjoy travelling with my Husband and I have been to many beautiful places across the world.


Recently I have been sharing home-made family recipes with the residents who have given me plenty of inspiration!


Claire

Claire Smith

Job Title: Kitchen Assistant

Joined: 2019

Hi, my name is Claire and I joined Barchester in September 2019 as part of the Housekeeping Team before transferring over to the Kitchen in 2022. I enjoy working with the hospitality team talking to residents and making sure they are happy. I enjoy helping to serve the nutrient menu to all of our residents. I want to help residents remain as independent as possible. I work hard to ensure that the home maintains Barchester's high standards and that they work to create a relaxed, personal atmosphere for residents, relatives and staff.