Barchester Hilderstone Hall

Hall Lane, Hilderstone, Stone ST15 8SQ
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9.7 108 Reviews
  • Barchester Hilderstone Hall, Stone
Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community. They are proud to be accredited as part of Barchester’s 10-60-06 Dementia Care Programme, reflecting the enhanced dementia care and improved quality of life experienced by residents here at Hilderstone Hall Care Home.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents. Please feel free to pop in, have a go on the Nintendo Wii or take a stroll in the fresh air on the outdoor walkway.

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Care Provided by Barchester Hilderstone Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Melanie Fenton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Hilderstone Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,058

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Hilderstone Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Hilderstone Hall Reviews (108)

Total of 108, showing 81-100
9.7

Barchester Hilderstone Hall has a Review Score of 9.7 (9.723) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Hilderstone Hall has 108 reviews.

Overall Experience

  • 80
  • 21
  • 5
  • 1
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Date Published

108
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Review from Kerry F (Granddaughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was at Hilderstone Hall for end of life care. The staff looking after him always treated him with respect and dignity.
They were always very kind and caring. Staff made an effort to get to know him and his likes and dislikes which meant they could personalise his care. I often visited
with my children, all the staff were extremely welcoming and kind to them which helped a lot.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your kind words, Kerry, I will ensure that your comments are shared with our team.


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Review from S G (Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasurable experience.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your review, we will share this with the team.


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Review from D V (Respite Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all in departments are caring, helpful, polite, understanding and patient, nothing is too much trouble. Accommodation is excellent. Other rooms - dining, lounge etc are light, airy comfy and if I ever need a full-time care home, I would apply to live at Barchester Hilderstone Hall.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you so much for your review Dougie, we really enjoyed meeting you and sharing our home with you.


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Review from George G (Husband of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife arrived here in a very poorly condition. She has been cared for in a very loving and professional way. The staff have all been very welcoming and friendly. The whole experience at the home has been beyond every expectation.

Reply from Michelle Bywater, Deputy Manager at Barchester Hilderstone Hall

Many thanks for this review, it's always nice to hear we're doing a good job, I'll make sure the staff are aware of your comments.


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Review from M S (Respite Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Hilderstone Hall (my second stay) after surgery to recuperate, suffering shock effects from a drip administered in hospital where I had to return suddenly for several days. The staff at Hilderstone Hall were very kind and understanding dealing with eating difficulties (effects of drip) that
slowed my recovery. Also, always cheerful, friendly and willing to help from management to all levels. I am very grateful to them all.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your comments, we hope that you are settling back in at home. We are so happy to have been able to help you. Take care.


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Review from Christine P (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care attention and affection our mother received while she was with you, was second to none. We could not have expected or wanted better or more.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you Christine for taking the time to complete such a lovely review. I am sure that I can speak for the staff when I say that this is much appreciated.


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Review from Roy M (Cousin of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unbelievably friendly, caring and attentive. Proven by the fact that your relative is very settled and very happy.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for your lovely comments. The staff really appreciate these and they help us to drive the standards up further.
Kind Regards, General Manager


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Review from Gillian B (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad died in hospital in mid-June. Hilderstone Hall was his home and everyone there was 'family'.
Dad had a lovely and dignified 'send off' with staff and some residents paying respects.
A lovely buffet was provided afterwards with staff giving me great warmth and support.
A marvellous team.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for taking time to make your great comments at such an emotional time for you. Your kind words are much appreciated, your dad was a lovely gentleman and is fondly remembered. Best wishes, General Manager.


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Review from Debbie L (Friend of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful place in a stunning tranquil setting, Perfect for respite care. I can see there are on-going renovations being done at the moment but what has already been done is homely and unlike what you expect for a care home. All the staff that I met were friendly and could not do enough for you.


An

outstanding place that I would not hesitate to recommend to others.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you Debbie for your kind words. We continue to work hard here at Hilderstone Hall to ensure that our residents and their family and friends have an enjoyable experience.


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Review from Linda L (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hildersone Hall has made significant improvements not only is the home a much more pleasant place to be after the refurbishment but the extra staff on duty has made a huge difference.
Please keep it up. Thank you.
Staff and management are always lovely.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you so much Linda for taking the time to feedback your great comments. This enables us to continually improve our service delivery for the people that we care for.
Kind Regards,


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Review from J K (Niece of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Hilderstone Hall as the residents' were enjoying a "drama/singing production".
I was so pleased to see the residents treated with the utmost respect, care and dignity.
The welcome provided by the admin officer was faultless - polite, helpful, cheerful and very welcoming. A great advocate
and representative of Hilderstone Hall. The home was bright, clean and welcoming and all the staff were approachable and kind.

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Review from Peter C (Son-in-law of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In process of a refurb but looks promising.


Warm reception.


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Review from B C (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hilderstone Hall was undergoing extensive renovations when I visited. Despite this, the staff ensured a happy

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Review from Alison M (Daughter of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at the home for nearly 3 years. It has a warm, welcoming atmosphere with polite and attentive staff. There have been several changes in management/staff as well as major refurbishments recently. I believe it now provides a much more consistent level of care than previously. Communication/dialogue
with care/nursing staff has improved and as a family, we feel more included in Mum’s care. The most important part of her care is that she is cared for with dignity. She has advanced Alzheimer’s and cannot verbally communicate her needs or wishes. She relies on care staff to meet those needs in a caring, safe and effective way. Staff try their very best to meet her needs. I would like to see more activities/stimulation for those nursed in their rooms as this would enhance their quality of life, at least for short periods. We welcome the improvements and hope that the consistency of care we have recently experienced continues.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you so much for your feedback, we really appreciate you taking the time to do this. We are always looking at new ways to enhance the social life of our residents and would welcome any suggestions that you feel that we could incorporate into our programme. The feeling of inclusion in the home is important for all of our residents and I welcome your comments.


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Review from D S (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been visiting our friend on a weekly basis ever since he entered about 6 years ago. The staff are always friendly and helpful and under the recent new management seem to be more attentive.
The home has always been a bit run down in appearance and the major works going on just now should correct
this.
The garden needs a lot of attention to restore them to some of their former glory.

Reply from Nicola Oliver, General Manager at Barchester Hilderstone Hall

Thank you for taking the time to give feedback on our home, it is very much appreciated. The refurbishment is making a huge difference and we have now started on the gardens so the residents, families and friends will be able to enjoy the beautiful grounds once more.


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Review from Ruth T (Daughter-in-law of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law arrived here in August 2017 after his previous home was suddenly closed. Best thing that ever happened. The care here is first class, beautiful surroundings and such a friendly lot.

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Review from Nicola O (Friend of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place, in beautiful surroundings. Highly recommended for a loved one, there is so much space. Lots going on and enough room to have friends and family to visit!

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Review from P C (Husband of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly welcome, staff very helpful. No issues.

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Review from Carole B (Friend of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice clean place lovely staff, friendly and very helpful.

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Review from K E (Nephew of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hilderstone Hall! Wow it's brilliant! My 100+ year-old aunt was so anxious about her move. She immediately felt at home and the welcoming staff and the continuing care staff are amazing with her. At 100 she deserves the care and attention she is getting. Well done Hildersone! Many thanks from the family.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Barchester Hilderstone Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Barchester Hilderstone Hall is calculated as follows: ( (200 Excellents x 5) + (67 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 271 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Hilderstone Hall is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (18)

Melanie

Melanie Fenton

Job Title: General Manager

Joined: 2022

Hi, my name is Melanie and I am the General Manager here at Hilderstone Hall.


I have a wealth of experience in Social Care. I endeavour to ensure high standards are implemented to ensure that the home operates above the essential standards of quality and safety that respect the dignity and protect individual rights. I am passionate about making a difference to the residents who live with us, and that the home is run in the best interests of the residents.


I commenced employment in the Care Sector in 1987. During this time I have worked in a variety of roles. I started my career in Care as a Care Assistant, working my way up from a Care Assistant to a Registered Home Manager. I have been registered with the Care Quality Commission for the last 22 years. I have longevity of employment only having two employers for the last 30 years.


Myself and my team look forward to welcoming you to our home.


Charlotte

Charlotte Lownds

Job Title: Deputy Manager

Joined: 2024

Hello, I'm Charlotte, the Deputy Manager at Hilderstone Hall. I joined the home in early 2024, initially as a Bank Nurse before progressing into the post of Deputy Manager.


I had previously visited Hilderstone Hall when working for the NHS as a Community Nurse and Practice Nurse and I was delighted to have the opportunity to work here. The home is stunning, I was drawn to the beautiful countryside setting and the Residents and staff here are remarkable.


I am a Registered General Nurse and have additional qualifications alongside my nursing degree in disease management, specialising in diabetes and respiratory conditions. I am passionate about encouraging and promoting high standards for the delivery of person-centred holistic care.


Outside of work, I am kept busy with my family, and my two pooches and I am a lover of holidays - I always make sure the next one is in the planning!


Carrie-Anne

Carrie-Anne Howard

Job Title: Home Administrator

Joined: 2023

Hello, my name is Carrie, I have been in the care sector as a Home Administrator since 2006.


I joined Hilderstone Hall in April 2023, with a wealth of experience in administration roles including completing a NVQ Level 3 in Business Administration.


My duties are the day-to-day running of the home, payroll, invoicing and contracts. I enjoy meeting and greeting relatives, residents and professionals, making time for everyone as I have an open-door policy.


The staff at Hilderstone Hall are all very welcoming and strive to give the best possible care which I am very proud to be a part of.


Ellie

Ellie Robinson

Job Title: Activities Co-ordinator

Joined: 2024

Hi, my name is Ellie and I am the Activities Co-ordinator here at Hilderstone Hall.


I joined the team in November 2024 having previously worked in hospitality and event planning. I am not new to working in healthcare - earlier in my career I trained and worked as a Care Assistant and obtained my NVQ Level 2 and Higher Diploma Level 3 in Health and Social Care.


I bring bags of energy and enthusiasm and I enjoy spending time with Residents, getting to know them individually, their personalities, likes and dislikes. Ultimately, this enables me to plan and deliver a tailored activities programme to suit their wants and needs.


I am also a qualified florist, which supports the creativity involved in the role and I can inspire Residents to participate in regular and new activities and events.


Outside of work, I am a Mum to my young Son, which keeps me busy! In my spare time my family and I enjoy getting out in the the fresh air for walks and there is usually a coffee and cake stop too!


Rodney

Rodney Buultjens

Job Title: Head Chef

Joined: 2023

Hi, I'm Rodney and I have been the Head Chef at Hilderstone Hall since September 2023.


I bring bags of experience and of course recipes from my expansive career as a Chef. I qualified from Guildford College London in 2003 and spent time perfecting my craft in a care home kitchen. I enjoy taking suggestions from Residents and making sure we are providing them with the food of choice as well as ensuring they have a healthy, balanced diet.


My favourite meal to cook is a good old-fashioned roast dinner with all the trimmings.


I have been married for many years, I attribute this to my excellent cooking! When I am not cooking up a storm in the kitchen, I enjoy food shopping and tinkering with electronics.


Tania

Tania Lane

Job Title: Head of Housekeeping

Joined: 2016

Hi, my name is Tania Lane, I joined Barchester in 2016. I started as a housekeeper and worked my way up to the position of Head Housekeeper. I take great pride in my work, I am so happy when residents really like how their rooms look and feel. I also love to talk to the residents while I’m cleaning their rooms. I aim to help residents remain as independent as possible. I also especially enjoy facilitating new families and future residents' show-around so that they can experience the home before moving in.


Lyle

Lyle Mitchell

Job Title: Head of Maintenance

Joined: 2022

Hi, my name is Lyle and I joined the team at Hilderstone Hall in 2022 as Head of Maintenance.


Most of all I love the interaction and variety my role provides and I feel privileged to be able to make a difference in people’s lives by ensuring their home is maintained and presented to a high standard. Before joining the Hilderstone team, I worked in the theatre world.


Cheznath

Cheznath Montero

Job Title: Registered Nurse

Joined: 2023

Hi, my name is Cheznath and I am a Registered Nurse here at Hilderstone Hall.


Tess

Tess Harris

Job Title: Registered Nurse

Joined: 2023

Hi, I’m Tess and I am a Registered Nurse here at Hilderstone Hall. I recently joined the team and I love working here and bonding with the residents. I am always happy to help and enjoy chatting with the residents about themselves as I do my nursing. I have many years of experience in the nursing industry and have a background in acute medicine.


Jacqui

Jacqui Fleary

Job Title: Senior Care Assistant

Joined: 2022

Hi, I’m Jacqui and I am a senior carer here at Hilderstone Hall. I have been in the health profession for over 30 years in all aspects from manager to cook to pot washer!


I came to Hilderstone in January 2023 after following my Nan who worked here over 30 years ago as a cook and passed away 5 years ago after choosing to spend her last few weeks here.


I am very bubbly, chatty and always singing and I have a passion for sewing and fast cars.


David

David Birks

Job Title: Senior Care Assistant

Joined: 2022

Hi, I’m Dave and I am a Senior Care Assistant here at Hilderstone Hall. I have worked in the care sector since 2009 and I am qualified in Level 5 Management and Leadership.


Brenda

Brenda Jones

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Brenda. I have worked at Hilderstone Hall for 2 and a half years on memory lane. I have worked in the care industry for 30 years in a range of different sectors. My hobbies include gardening, which I encourage the residents every year to plant seeds and grow veg. I also enjoy sewing, making bags, and aprons and attending local craft fairs. I have 3 grown-up children and many grandchildren.


Sarah

Sarah Turner

Job Title: Senior Care Assistant

Joined: 2021

Sarah joined the team working at Hilderstone Hall in 2021 as a senior carer. Sarah enjoys her role within the care team and takes pride in her work. Sarah enjoys the challenges of her job and ensures people’s day-to-day life routines are followed.


Sarah

Sarah Gregory-Haynes

Job Title: Administration Assistant

Joined: 2023

Hello my name is Sarah and I am the Admin Assistant and Receptionist at Hilderstone Hall; I joined the team here in November 2023. I previously worked in administration in an SEN School for 10 years and came to Hilderstone for a new adventure with a passion for providing support to vulnerable people.


The team here have been wonderful and welcoming; Hilderstone feels like a true home from home. It has been a pleasure to bond with the residents and their families and get to know everyone. In my spare time, I enjoy the outdoors and going for walks with my children, my partner and our dog.


Lesley

Lesley Stirzaker

Job Title: Laundry Assistant

Joined: 2001

Housekeeping and Laundry Assistant Lesley Stirzaker began working at Hilderstone Hall in 2001.


Lesley is dedicated to her work and exudes a positive attitude in all that she does for residents every day. Lesley's long service is very much appreciated by all residents and colleagues.


Joanne

Joanne Macari

Job Title: Hostess

Joined: 2014

Hi, my name is Joanne and I joined the home in 2014. Within my role as a Hospitality Host, I strive to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve.


We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, we have an important part to play in making sure that happens. In particular, we provide a friendly, engaging and helpful service in our dining room and bar areas. It’s a fulfilling role that will give me a real opportunity to enhance the lives of all our residents and one which I enjoy!


Samantha

Samantha Cowie

Job Title: Second Chef

Joined: 2023

My name is Sam and I am a Chef at Hilderstone Hall. I am bubbly and happy and always chat with the residents I cook for. I enjoy travelling with my Husband and I have been to many beautiful places across the world.


Recently I have been sharing home-made family recipes with the residents who have given me plenty of inspiration!


Claire

Claire Smith

Job Title: Kitchen Assistant

Joined: 2019

Hi, my name is Claire and I joined Barchester in September 2019 as part of the Housekeeping Team before transferring over to the Kitchen in 2022. I enjoy working with the hospitality team talking to residents and making sure they are happy. I enjoy helping to serve the nutrient menu to all of our residents. I want to help residents remain as independent as possible. I work hard to ensure that the home maintains Barchester's high standards and that they work to create a relaxed, personal atmosphere for residents, relatives and staff.