Himley Mill Care Home has a Review Score of 9.6 (9.597) out of 10, based on 19 reviews in the last 2 years. Over all time Himley Mill Care Home has 90 reviews.
Review from Gemma G (Niece of Resident) published on 3 March 2025
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5.0 out of 5
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Review from Peter M (Husband of Resident) published on 14 February 2025
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5.0 out of 5
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Review from F S (Daughter of Resident) published on 23 January 2025
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5.0 out of 5
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Review from S W (Cousin of Resident) published on 20 December 2024
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4.0 out of 5
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Review from Y P (Cousin of Resident) published on 20 December 2024
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5.0 out of 5
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Review from Carl B (Son of Resident) published on 5 November 2024
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5.0 out of 5
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Review from R H (Son of Resident) published on 19 June 2024
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5.0 out of 5
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Review from M B (Wife of Resident) published on 3 June 2024
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4.0 out of 5
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Review from R W (Daughter of Resident) published on 1 May 2024
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4.0 out of 5
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Review from Linda M (Daughter of Resident) published on 22 February 2024
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5.0 out of 5
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Review from K K (Daughter of Resident) published on 20 February 2024
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5.0 out of 5
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Review from Paul B (Husband of Resident) published on 22 January 2024
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Himley Mill Care Home
Thank you for your kind review. All feedback we receive is incredibly important to us, as this helps us to make improvements where required. At HC-One, we strive to deliver kind care every day to our residents and their families, and it’s pleasing to see you have experienced this on your visits. I would like to reassure you that we regularly review our activity planners, and the manager and her clinical lead are always available to offer support.
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Review from K L (Daughter of Resident) published on 2 November 2023
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4.0 out of 5
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Review from C H (Wife of Resident) published on 2 November 2023
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4.0 out of 5
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Review from J K (Wife of Resident) published on 31 August 2023
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5.0 out of 5
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Review from G J (Sister of Resident) published on 7 August 2023
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5.0 out of 5
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Review from G B (Sister of Resident) published on 22 June 2023
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5.0 out of 5
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Review from S P (Daughter of Resident) published on 6 June 2023
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5.0 out of 5
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Review from D C (Husband of Resident) published on 4 May 2023
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5.0 out of 5
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Review from Yvonne W (Wife of Resident) published on 28 February 2023
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5.0 out of 5
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The Review Score of 9.6 (9.597) out of 10 for Himley Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.597 for Himley Mill Care Home is calculated as follows: ( (143 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 226 Ratings = 4.597
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Himley Mill Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Apr 2021
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Job Title: Home Manager
Introducing Amy Barton, Home Manager at Himley Mill Care Home, Dudley
We asked Amy what ‘kindness’ means to her;
“Kind care to me means going that extra mile, putting a smile on someone's face, and going home knowing that I have made a difference in someone's day. Caring is something that I think comes naturally to me, and if you are a caring person, you will always do your best to make that difference, whether it’s big or small.”
During her career Amy has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Talking about her previous experience, Amy said:
“I have worked in care since I was 19 years old, and I've always had a caring side and wanted to make a difference to people’s lives. My personal passion is dementia and end-of-life care.”
Amy closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Amy remarked:
“Every day is different. My role is very busy, and I like that I get to make a difference: I get to see residents being able to live happily whilst having support with their daily needs. It’s very rewarding and I’m very proud that I’ve reached a management position where I am responsible for the residents in my care and for the team supporting that care.
My HC-One name badge says ‘Never waste your days’. It’s something my sister said to me once, and it’s become my work motto. I try and fit as much as I can into each day, so I can give the most support to our residents I possibly can.”
Amy has also achieved much outside of work, with her proudest moments being raising money for charities close to her heart in her sisters’ memory. She enjoys spending time with her family, especially with her young daughter who keeps her very busy at home and going on holidays and visiting different places in the UK and abroad.
If you would like to find out more about Himley Mill Care Home, Amy would be delighted to have an informal discussion with you to answer any questions and provide further information.
