Himley Mill Care Home

School Road, Himley, Dudley DY3 4LG
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9.6 90 Reviews
  • Himley Mill Care Home, Dudley
Himley Mill Care Home offers a home-from-home in a purposefully designed and welcoming setting. Situated in the village of Himley, just outside Wolverhampton, residents can benefit from the close knit community.

Life at Himley Mill is never dull. With a number of cosy and comfortable sitting rooms, welcoming dining rooms and homely bedrooms, there is a space for every occasion, whether that be enjoying the quiet moments, trying out a new hobby or socialising with loved ones. The pretty landscaped sensory garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some residents. Onsite facilities such as hair salon and quiet room are also available.

Offering nursing and dementia care to older people, the professional care team at Himley Mill take the time to learn about each resident’s individual hobbies and interests, supporting every person to lead an active and fulfilling life.

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Care Provided by Himley Mill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Barton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room

Himley Mill Care Home Reviews (90)

Total of 90, showing 21-40
9.6

Himley Mill Care Home has a Review Score of 9.6 (9.597) out of 10, based on 19 reviews in the last 2 years. Over all time Himley Mill Care Home has 90 reviews.

Overall Experience

  • 58
  • 31
  • 1
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  • 0

Date Published

90
6
9
19
71

Review from Stuart J (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one to the current date, I have been very pleased with all the staff/management. They have been very attentive to Dad and seem to genuinely care for the residents. Very pleased overall.

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Review from Sandra B (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When my mother came to Himley Mill Care Home, she was very happy this is no longer the case. You have lost a lot of good caring staff for whatever reason. Your biggest asset was your staff, this is no longer the case. There is a shortage of staff and vital equipment i.e. pads for incontinence/pads for
night. My mother was left with inadequate protection which in my view is neglect. The management does not seem to be aware of the problems. Also, the food is inedible - so tough cannot be chewed or even cut.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Himley Mill Care Home

Thank you for the review which you kindly provided to carehome.co.uk. At HC-One, we strive to deliver kind care every day to our residents and their families. I am sorry that you feel the level of service provided to your mother is not to the high standard you have the right to expect. I assure you that the feedback we receive is incredibly important to us, as it helps us to make continuous improvements and I am therefore very grateful to you for letting me know about your concerns. We strive to learn from any concerns raised and do always operate an open-door policy within the home and are happy to speak with you regarding your concerns should you wish to discuss them further.


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Review from Debbie W (Daughter of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the whole team on Chestnut unit for the care and kindness shown to my mom who sadly passed away today.
She moved in the day of first lockdown in March 2020 and she was shown nothing but care compassion kindness dignity and overall love like I could never have imagined.
They took the
time to get to know her and how she lived and always ensured that things were exactly as she wanted them.
My mom had her favourite staff members as happens but they all treated her as well I could do and that is something I can never thank them for.
Overall my experience is excellent.

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Review from Pauline J (Niece of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff and management enough for the care and compassion they have shown my aunt.

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Review from E C (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always polite and helpful. Very kind to my relative.

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Review from B T (Friend of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly staff.

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Review from Diane J (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom's only been in a few days but has settled so well, she is a different lady. The staff and management have made her move so easy and welcoming. I know now I made the right choice for my lovely mom. Thank you.

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Review from D G (Brother of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy at Himley and is very well looked after. The staff are lovely with both my sister and us when we visit.

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Review from L H (Daughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was a resident at Himley Mill Care Home for nearly four years until she recently passed away. In that time, I found that nothing was too much trouble for the carers, nurses and office staff. Mom was looked after by staff, who genuinely seemed to treat her like she was their own family. She was always
kept clean and nicely dressed, and staff would involve her in activities. The staff were also a great support to our family during what has been a very difficult period. The interior of the home has recently been refurbished, but due to the Covid pandemic I have not seen the results of this work.
I never had any cause for concern with the care mom was receiving, which was very reassuring for me. I really can't thank them enough.

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Review from B W (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very impressed with all the care being provided for our mum.

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Review from Jacqueline P (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy that my mum is at Himley Mill, she is very well cared for. The staff and everybody there are extremely kind and loving towards her.

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Review from M A (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Himley Mill for twelve months, and I am completely happy with the care provided. The staff are all very helpful and caring. Nothing is too much trouble for them with what has been a very difficult year for us all.

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Review from L M (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly service y all staff, administration, carers and all staff. Mom always looks fresh and clean. Kept well informed by the home of any issues and activities within the home.

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Review from Joan W (Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wasn't very happy when I first came; I was used to my independence but the staff and girls have always been wonderful, thoughtful and did everything I asked of them. We are fed well, kept clean - what more can we ask for. Thank you always.

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Review from Claire K (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy indeed with the care my father is receiving at Himley Mill. The staff are all excellent and reply immediately to emails or return telephone calls. They are all so helpful and friendly. I am allowed to visits once a week in a 'pod', and this has been fabulous; very well arranged and so
much appreciated in these difficult times. Many thanks!

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Review from Lynn C (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we were devastated when we could no longer look after our mother at home, however, the staff at Himley Mill soon took all our anxiety away. From the very first contact we had with the admin staff to all the care and nursing staff we and my mother received the most caring support. My mother
was looked after and her last few months were in an environment of love and comfort. No family could have asked for more.

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Review from Christopher M (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in Himley Mill Care Home from March 2020 to February 2021. During this time I found her carers to show very high levels of compassion, experience and competence when dealing with her. Their attention to her mental well-being was particularly welcome during the current lockdown
conditions, due to the Covid 19 pandemic, when I was unable to visit as often as I would wish.
The home is currently undergoing refurbishment of the resident's rooms, which I think is timely as the condition was a little shabby although perfectly clean.

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Review from David H (Husband of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Please note that my wife's residence has been entirely under Covid regulations, so I have little knowledge of the inside of the unit. I can say that the management and nursing staff I have talked to seem very competent and professional. I look forward to being able to visit my wife regularly soon.

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Review from L S (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful. Very caring towards my Dad. Always keeping me up to date with everything going on with him. Administration staff always os helpful when I can and very friendly.

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Review from A H (Daughter of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have all been very sympathetic and helpful in this a very difficult year. They offer a very compassionate service and are keen to ensure you experience the best service. Thank you for your time, help and compassion. It's a comfort to know my mom is in great care.

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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Himley Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Himley Mill Care Home is calculated as follows: ( (143 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 226 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Himley Mill Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Meet the Team (1)

Amy

Amy Barton

Job Title: Home Manager

Introducing Amy Barton, Home Manager at Himley Mill Care Home, Dudley


We asked Amy what ‘kindness’ means to her;
“Kind care to me means going that extra mile, putting a smile on someone's face, and going home knowing that I have made a difference in someone's day. Caring is something that I think comes naturally to me, and if you are a caring person, you will always do your best to make that difference, whether it’s big or small.”


During her career Amy has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Talking about her previous experience, Amy said:
“I have worked in care since I was 19 years old, and I've always had a caring side and wanted to make a difference to people’s lives. My personal passion is dementia and end-of-life care.”


Amy closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Amy remarked:
“Every day is different. My role is very busy, and I like that I get to make a difference: I get to see residents being able to live happily whilst having support with their daily needs. It’s very rewarding and I’m very proud that I’ve reached a management position where I am responsible for the residents in my care and for the team supporting that care.


My HC-One name badge says ‘Never waste your days’. It’s something my sister said to me once, and it’s become my work motto. I try and fit as much as I can into each day, so I can give the most support to our residents I possibly can.”


Amy has also achieved much outside of work, with her proudest moments being raising money for charities close to her heart in her sisters’ memory. She enjoys spending time with her family, especially with her young daughter who keeps her very busy at home and going on holidays and visiting different places in the UK and abroad.


If you would like to find out more about Himley Mill Care Home, Amy would be delighted to have an informal discussion with you to answer any questions and provide further information.