Himley Mill Care Home

School Road, Himley, Dudley DY3 4LG
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9.6 90 Reviews
  • Himley Mill Care Home, Dudley
Himley Mill Care Home offers a home-from-home in a purposefully designed and welcoming setting. Situated in the village of Himley, just outside Wolverhampton, residents can benefit from the close knit community.

Life at Himley Mill is never dull. With a number of cosy and comfortable sitting rooms, welcoming dining rooms and homely bedrooms, there is a space for every occasion, whether that be enjoying the quiet moments, trying out a new hobby or socialising with loved ones. The pretty landscaped sensory garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some residents. Onsite facilities such as hair salon and quiet room are also available.

Offering nursing and dementia care to older people, the professional care team at Himley Mill take the time to learn about each resident’s individual hobbies and interests, supporting every person to lead an active and fulfilling life.

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Care Provided by Himley Mill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Barton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room

Himley Mill Care Home Reviews (90)

Total of 90, showing 41-60
9.6

Himley Mill Care Home has a Review Score of 9.6 (9.597) out of 10, based on 19 reviews in the last 2 years. Over all time Himley Mill Care Home has 90 reviews.

Overall Experience

  • 58
  • 31
  • 1
  • 0
  • 0

Date Published

90
6
9
19
71

Review from Jill (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience from dealing with the staff at Himley Mill Care Home is excellent. I cannot fault their care and patience in dealing with my mum. Unfortunately, I cannot really comment on the facilities due to Covid and no access into the building.

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Review from Ruth B (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff.
Wonderful service.

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Review from M B (Husband of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, all of them are great. Have done everything they can over this last 7/8 months have gone the extra mile for my wife and I. Thank you.

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Review from J S (Partner of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very polite staff you could not ask for better people. Good food, the staff are helpful in every way.

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Review from Kevin P (Son of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home looks after my father with the best care and attention at all times. His health challenges are always considered and attention to the needs are never ignored.
This home provides the highest level of care I could wish for and wraps their residents in a care and love like you would provide
(if it were achievable by a relative).
These observations and comments are made during the COVID controls applicable at the time. I have now been allowed to commence window visits from October 2020. Thank you.

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Review from D W (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank every member of staff for the way they looked after my dad. They understood his needs completely and treated him lovingly and with respect, even though his dementia made him difficult at times. I was always informed of any change in his health. I was always welcomed like part of
a family. My dad was treated with respect and dignity.

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Review from K M (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My garden visit was well organised. All precautions were taken. My mother was kindly supported by the staff. Mum was comfortable throughout the visit.

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Review from Clive P (Father of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent in every aspect and the staff are polite and also excellent.

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Review from K L (Niece of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe she was well looked after during her time at Himley Mill. She was not the most easiest of residents, but the girls (permanent staff) knew her quirks and knew how to handle her. Which I discovered was a key element in her care. Staff needed to understand dementia to care for her, something
not all care homes have.

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Review from Sally J (Sister of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in Himley on 2 occasions over the last two years. The care has been professional, kind and caring. I would like to thank all the staff for their faultless consideration.

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Review from L B (Daughter of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this nursing home Himley Mill second to none. They were absolutely fabulous, all of the nursing staff there with my mum kept her clean and looked after her right up until she died. Couldn't thank them enough.

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Review from Glenis C (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly rate Himley Mill, Beeches dementia ward. My father sadly passed away in March 2020. Beeches staff were very good, it's a very clean and friendly place. The residents were highly looked after, where staff made them comfortable and always kept them clean.
I would like to thank all the
staff for their professionalism.

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Review from A B (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my visits, I have found the staff helpful and courteous.
There appears to be plenty of entertainment and involvement for the residents.
The home and room are well presented and very suitable for purpose and comfort.

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Review from R B (Husband of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit my wife. All the staff in Beech House Himley Mill are so kind and thoughtful. My wife could not have better care anywhere.

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Review from H T (Daughter of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Mom's overall care. All the staff are pleasant and very caring. Events are well organised and I am extremely happy that Mom is at Himley Mill.

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Review from J G (Friend of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Felt a lack of care - 12 hours to provide bedpan.
Rudeness from younger recruits.
A long time to answer the bell for attention.
'Hot' food served almost cold.
A loving relationship with carers with longer experience.
Confusion with patient's own clothes and/or belongings.
Mattress on the bed not
very comfortable - lumpy.

Reply from Clare Sheehan, Careline Advisor at Himley Mill Care Home

Thank you for your kind words and identifying some areas of improvement for consideration, we value your input and comments. We are constantly reviewing and planning to ensure we are providing a quality service and kind care to our residents at Himley Mill. We will use your words constructively to support improvements. Please don’t hesitate to come and see us when your next visit.


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Review from O H (Daughter-in-law of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team of staff at Himley Mill are impressive. They have provided excellent care to meet the increasing needs of our family member. We have been kept fully informed of developments. Staff always have time to answer any questions. Everyone's positive attitude, helpfulness and high standards are
to be commended.
Thank you all so very much.

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Review from H G (Sister-in-law of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found that the care and attention she received was very good. She enjoyed her meals and was encouraged to join in the activities, which helped her immensely. I was kept informed of any problems healthwise/personal, and they were dealt with quickly.
Thank you all.

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Review from M T (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is run very efficiently, the staff are kind and welcoming. Rooms are spotless and kept very tidy. All requests are dealt with promptly. Laundry is well washed and ironed if needed.

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Review from P D (Sister-in-law of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel, in certain areas, it could do with being updated and possibly more staff.

Reply from Tracy Hardy, Careline Team Leader at Himley Mill Care Home

Thank you for your review, as a home, we are committed to providing kind quality care, focussing on the many factors that improve the wellbeing of our residents, families and colleagues. Your feedback is very welcome and helps to navigate our mission and vision for Himley Mill. We have exciting times ahead that I am sure will alleviate some your concerns and I look forward to sharing them with you.


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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Himley Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Himley Mill Care Home is calculated as follows: ( (143 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 226 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Himley Mill Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Amy

Amy Barton

Job Title: Home Manager

Introducing Amy Barton, Home Manager at Himley Mill Care Home, Dudley


We asked Amy what ‘kindness’ means to her;
“Kind care to me means going that extra mile, putting a smile on someone's face, and going home knowing that I have made a difference in someone's day. Caring is something that I think comes naturally to me, and if you are a caring person, you will always do your best to make that difference, whether it’s big or small.”


During her career Amy has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Talking about her previous experience, Amy said:
“I have worked in care since I was 19 years old, and I've always had a caring side and wanted to make a difference to people’s lives. My personal passion is dementia and end-of-life care.”


Amy closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Amy remarked:
“Every day is different. My role is very busy, and I like that I get to make a difference: I get to see residents being able to live happily whilst having support with their daily needs. It’s very rewarding and I’m very proud that I’ve reached a management position where I am responsible for the residents in my care and for the team supporting that care.


My HC-One name badge says ‘Never waste your days’. It’s something my sister said to me once, and it’s become my work motto. I try and fit as much as I can into each day, so I can give the most support to our residents I possibly can.”


Amy has also achieved much outside of work, with her proudest moments being raising money for charities close to her heart in her sisters’ memory. She enjoys spending time with her family, especially with her young daughter who keeps her very busy at home and going on holidays and visiting different places in the UK and abroad.


If you would like to find out more about Himley Mill Care Home, Amy would be delighted to have an informal discussion with you to answer any questions and provide further information.