Himley Mill Care Home

School Road, Himley, Dudley DY3 4LG
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9.6 90 Reviews
  • Himley Mill Care Home, Dudley
Himley Mill Care Home offers a home-from-home in a purposefully designed and welcoming setting. Situated in the village of Himley, just outside Wolverhampton, residents can benefit from the close knit community.

Life at Himley Mill is never dull. With a number of cosy and comfortable sitting rooms, welcoming dining rooms and homely bedrooms, there is a space for every occasion, whether that be enjoying the quiet moments, trying out a new hobby or socialising with loved ones. The pretty landscaped sensory garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some residents. Onsite facilities such as hair salon and quiet room are also available.

Offering nursing and dementia care to older people, the professional care team at Himley Mill take the time to learn about each resident’s individual hobbies and interests, supporting every person to lead an active and fulfilling life.

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Care Provided by Himley Mill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Barton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room

Himley Mill Care Home Reviews (90)

Total of 90, showing 61-80
9.6

Himley Mill Care Home has a Review Score of 9.6 (9.597) out of 10, based on 19 reviews in the last 2 years. Over all time Himley Mill Care Home has 90 reviews.

Overall Experience

  • 58
  • 31
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Date Published

90
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Review from Dorothy N (Niece of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything at this care home.

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Review from James C (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have welcomed me and my dad as one of there own. They do everything they can to make us welcome. The maintenance team do a great job of maintaining gardens and grounds.

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Review from G H (Husband of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Work in progress but in my opinion, work is beginning to take a positive step in the right direction.

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Review from M F (Grandson of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From previous poor experiences of care homes, the family have been blown away by the care and support of my grandfather. We have seen his physical health improve before our eyes. He is happy, clean and stimulated daily. All the staff at Himley Mill Care Home genuinely have my grandfather's care at the
top of their priority and they also had time to support us as a family too. I have no concerns about this home and would not think twice about recommending it to others.

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Review from K R (Brother of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view my brother was cared for extremely well, he was a man in poor health and you met all his needs that he required.
All I can say is thank you.

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Review from T B (Nephew of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle resides at Himley Mill and has always been well cared for. Thank you to all.

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Review from Jayne R (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here about 18 months and is really content. Good food and friendly staff.

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Review from L W (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after at Himley Mill for approximately 6 months following a fall and hospitalisation. There is a very happy and friendly atmosphere here. Staff are very helpful and caring. Mom has now been discharged to home having made excellent improvement and we are now caring for her ourselves.
In time if need be I will definitely look to place Mom back here.

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Review from Beryl (Bel) T (Wife of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here from hospital, although he was only here for a short time the care he received was 100%. On his passing all the staff treated myself and all the family with utmost compassion. Can't thank them enough. Thank you so much highly recommend.

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Review from Richmond F (Partner of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've put my partner in this care home about 10 times. Staff have always been very helpful with a nice smile on their faces. Good ratio of staff to patients and I'm confident my partner gets the best care possible having worked in many care homes in the past 30 years (plumbing), this is the best I have
encountered.

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Review from W B (Wife of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with real care and kindness and allowed to keep his dignity.

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Review from K M (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing and care staff are very committed and helpful. The overall standard is very good, pleasant surroundings, general cleanliness is very good. Family members are pleased with the level of care to the patient's needs.

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Review from M A (Niece of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are very satisfied with the care my uncle has received whilst in Himley Mill. The activities and outings are very good.

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Review from David A (Nephew of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very content here. He is well cared for and actually is more active than when he was at home.

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Review from Linda R (Daughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is well looked after at the home. He is always neat and tidy and washed. The staff are good and Dad is comfortable. The room is adequate and the bed is always clean and comfortable.


The issues that we have had have always been dealt with quickly and efficiently.


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Review from Kieran R (Grandson of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad always seems very comfortable, happy and well fed.

Reply from Jayne Duck, Customer services administrator at Himley Mill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from C J (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and approachable. The nursing staff are knowledgeable and supportive. Activities - staff worked hard to involve the residents in organised activities and were able to respond speedily to spontaneous requests/events, i.e. the anniversary of a resident was organised the same
day!
The food is good quality and there is a good choice available at all times.

Reply from Jayne Duck, Customer services administrator at Himley Mill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Sandra H (Wife of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Himley Mill in one word brilliant. My husband has been there for 18 months I cannot think of one bad thing to say about the staff which includes nurses, carers, activity and administration staff, nothing is too much trouble. The rooms are immaculately clean, meals are varied and made to a high standard.
It was our golden Wedding yesterday and we were given the most lovely day by all the staff and hats off to the entertainment staff for cake donations towards Macmillan day I cried for most of the day but they were happy tears.


I would have no hesitation in recommending Himley Mill for your loved ones.


Reply from Jayne Duck, Customer Services Administrator at Himley Mill Care Home

Thank you for your review. Congratulations on your Golden wedding anniversary I'm so glad that you had a good day and hope that you have many more years to celebrate. Thank you for your kind words about our staff it is lovely to know that they are appreciated.


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Review from S F (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Beech House (dementia unit) were extremely courteous, friendly and caring to my father and all family members. All of his personal care was carried out to an extremely high standard. I would recommend this unit to anyone. He was treated with dignity and respect to the end of his life.

Reply from Jayne Duck, Customer Services Administrator at Himley Mill Care Home

I am sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from M D (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was cared for at Himley Mill for the last ten months of her life. The staff were incredibly caring and kind during that time and did everything they could to help us make mum's final days as comfortable as possible. All the staff were incredibly supportive to us as a family and to me in particular,
at a very difficult time. Mum died aged 94, of old age and her last months were made much happier by being in a safe and caring environment.

Reply from Jayne Duck, Customer services administrator at Himley Mill Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure that you will have some good memories of your Mum while she was with us to look back on and it is great to know that her months were happy.


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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Himley Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Himley Mill Care Home is calculated as follows: ( (143 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 226 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Himley Mill Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Amy

Amy Barton

Job Title: Home Manager

Introducing Amy Barton, Home Manager at Himley Mill Care Home, Dudley


We asked Amy what ‘kindness’ means to her;
“Kind care to me means going that extra mile, putting a smile on someone's face, and going home knowing that I have made a difference in someone's day. Caring is something that I think comes naturally to me, and if you are a caring person, you will always do your best to make that difference, whether it’s big or small.”


During her career Amy has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Talking about her previous experience, Amy said:
“I have worked in care since I was 19 years old, and I've always had a caring side and wanted to make a difference to people’s lives. My personal passion is dementia and end-of-life care.”


Amy closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Amy remarked:
“Every day is different. My role is very busy, and I like that I get to make a difference: I get to see residents being able to live happily whilst having support with their daily needs. It’s very rewarding and I’m very proud that I’ve reached a management position where I am responsible for the residents in my care and for the team supporting that care.


My HC-One name badge says ‘Never waste your days’. It’s something my sister said to me once, and it’s become my work motto. I try and fit as much as I can into each day, so I can give the most support to our residents I possibly can.”


Amy has also achieved much outside of work, with her proudest moments being raising money for charities close to her heart in her sisters’ memory. She enjoys spending time with her family, especially with her young daughter who keeps her very busy at home and going on holidays and visiting different places in the UK and abroad.


If you would like to find out more about Himley Mill Care Home, Amy would be delighted to have an informal discussion with you to answer any questions and provide further information.