Himley Mill Care Home

School Road, Himley, Dudley DY3 4LG
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9.6 90 Reviews
  • Himley Mill Care Home, Dudley
Himley Mill Care Home offers a home-from-home in a purposefully designed and welcoming setting. Situated in the village of Himley, just outside Wolverhampton, residents can benefit from the close knit community.

Life at Himley Mill is never dull. With a number of cosy and comfortable sitting rooms, welcoming dining rooms and homely bedrooms, there is a space for every occasion, whether that be enjoying the quiet moments, trying out a new hobby or socialising with loved ones. The pretty landscaped sensory garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some residents. Onsite facilities such as hair salon and quiet room are also available.

Offering nursing and dementia care to older people, the professional care team at Himley Mill take the time to learn about each resident’s individual hobbies and interests, supporting every person to lead an active and fulfilling life.

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Care Provided by Himley Mill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Barton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room

Himley Mill Care Home Reviews (90)

Total of 90, showing 81-90
9.6

Himley Mill Care Home has a Review Score of 9.6 (9.597) out of 10, based on 19 reviews in the last 2 years. Over all time Himley Mill Care Home has 90 reviews.

Overall Experience

  • 58
  • 31
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Date Published

90
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71

Review from R T (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming experience. Mom settled in very quickly. Accommodation is clean and spacious. Staff were nice and very helpful.

Reply from Simone Berkeley, Customer Service Advisor at Himley Mill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Dennis B (Husband of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are very caring. They are very sympathetic and will put an arm around the residents if they are upset about anything. The food is very good and so are the activities. They do activities every week and they had a musician in and the residents loved this. They occasionally take the residents
out to the local hotel for a meal.

Reply from Rose Pickering, Customer Service Administrator at Himley Mill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from KW (Daughter of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all staff very pleasant and caring and did a very good job of looking after my dad. The only fault my dad had was on his area it was very noisy with doors banging and residents shouting so not a very relaxing experience. He enjoyed the trips he went on. Boat trip and down the pub.

Reply from Rose Pickering, Customer Service Administrator at Himley Mill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mary L (Wife of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Himley Mill on the 6/6/16 I was very worried about the transfer from a respite home. On arrival he was treated brilliantly. All the staff were not only wonderful to my husband, they also put my mind at rest. Having been a very frequent visitor since my husband moved there I must say
that the staff and management are dedicated thoughtful and caring, They keep me informed of my husbands progress. I rate this unit highly. I would 100% recommend Himley Mill to anyone with a relative that has to go into care. The lady that is over Beech is wonderful.

Reply from Lydia Waller, Customer Service Administrator at Himley Mill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Michael M (Son of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Himley Mill from hospital. She was very ill and had a short prognosis. The excellent care has improved her health physically and she is almost back to herself. My mother has lived an independent life for many years, and I think that the loss of independence has been difficult for her
to adapt to. Knowing that she needs 24 hour nursing and care I am satisfied that Himley Mill is the best place to provide this.

Reply from Emily Wilson, Customer Service Administrator at Himley Mill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from John C (Son of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 7 week period of my mothers final days she was treated with dignity, respect and excellent care. Nothing was too much trouble. Thank you to all your staff.

Reply from Rose Pickering, Customer Service Administrator at Himley Mill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Alan M (Son of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A little early to do a review as my mother has only been a resident for two days. The only comment I have to make is I am not totally confident on how they deal with a person who cannot see and is not used to always being seated in the lounge particularly as she is 97 years old.

Reply from Rachel Elliott, Customer Service Administrator at Himley Mill Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Ann K (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact onwards all the staff treated dad (the resident) and all his family with the utmost dignity. Without exception the staff were excellent in their caring, friendliness, empathy yet professional manner. Their pleasant and openness approach was very much welcomed, as was their excellent
communication to us all at a very difficult time. The information and updates were relevant, timely, practical but always with the comfort of the resident at the heart of all that they achieved. We would recommend Himley Mill as an outstanding care home!

Reply from Lydia Waller, Customer Service Administrator at Himley Mill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Robert E (Son of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers stay at Himley Mill was brief (17 days) but the facility and care provided by staff were both excellent. The room was clean and comfortable and setting is very peaceful. The care regime was well documented and staff were always happy to provide us with updates. A number of them took a keen
interest in her. When she passed away the nurse on duty made all the phone calls to the doctor and funeral director- a great help. Sadly she was never well enough to take part in the social activities but it is clear that staff go out of their way to make stays as pleasant as possible. I wouldn't hesitate to recommend this nursing home.

Reply from Rachel Elliott, Customer Service Administrator at Himley Mill Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. Also please accept our condolences. The Bupa Customer Care Team.


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Review from Ann R (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing home and excellent service that this home has. Outstanding value, excellent care, outstanding staff, care 100%, the staff are amazing. My mum was at Woodlands, the staff were just great, very caring, not just to the patient but to the family. That goes a long way, as some homes have
bad names. The home was very clean and the patients are treated with a lot of dignity. Food was lovely, served up very nicely, facilities are excellent, rooms and the management are very good, always help you.

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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Himley Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for Himley Mill Care Home is calculated as follows: ( (143 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 226 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Himley Mill Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Amy

Amy Barton

Job Title: Home Manager

Introducing Amy Barton, Home Manager at Himley Mill Care Home, Dudley


We asked Amy what ‘kindness’ means to her;
“Kind care to me means going that extra mile, putting a smile on someone's face, and going home knowing that I have made a difference in someone's day. Caring is something that I think comes naturally to me, and if you are a caring person, you will always do your best to make that difference, whether it’s big or small.”


During her career Amy has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Talking about her previous experience, Amy said:
“I have worked in care since I was 19 years old, and I've always had a caring side and wanted to make a difference to people’s lives. My personal passion is dementia and end-of-life care.”


Amy closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Amy remarked:
“Every day is different. My role is very busy, and I like that I get to make a difference: I get to see residents being able to live happily whilst having support with their daily needs. It’s very rewarding and I’m very proud that I’ve reached a management position where I am responsible for the residents in my care and for the team supporting that care.


My HC-One name badge says ‘Never waste your days’. It’s something my sister said to me once, and it’s become my work motto. I try and fit as much as I can into each day, so I can give the most support to our residents I possibly can.”


Amy has also achieved much outside of work, with her proudest moments being raising money for charities close to her heart in her sisters’ memory. She enjoys spending time with her family, especially with her young daughter who keeps her very busy at home and going on holidays and visiting different places in the UK and abroad.


If you would like to find out more about Himley Mill Care Home, Amy would be delighted to have an informal discussion with you to answer any questions and provide further information.