Hoar Cross Nursing Home

St Michael's House, Abbotts Bromley Road, Hoar Cross, Burton-on-Trent DE13 8RA
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8.3 26 Reviews
  • Hoar Cross Nursing Home, Burton-on-Trent
Hoar Cross Nursing Home specialises in provision for dementia care, though a skilled and experienced team have shown their effectiveness in assisting with a wide range of healthcare requirements.

A calm and stress-free atmosphere helps those with mental health difficulties to achieve a beneficial daily lifestyle, with carers available throughout the day and night.

Nursing expertise can be extended to convalescent and palliative care where necessary, with many learning and neurological disabilities having been treated within the home.

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Care Provided by Hoar Cross Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Hoar Cross Care Ltd
  • Person in charge
  • Fiona Kersey (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Hoar Cross Nursing Home

  • Weekly Charges per Person
    • Self-Funded Nursing Care from £994
  • (these prices are only a guideline, please contact Hoar Cross Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking available on site.


Hoar Cross Nursing Home Reviews (26)

Total of 26, showing 1-20
8.3

Hoar Cross Nursing Home has a Review Score of 8.3 (8.309) out of 10, based on 3 reviews in the last 2 years. Over all time Hoar Cross Nursing Home has 26 reviews.

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Review from J N (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent several weeks at Hoar Cross Nursing Home previously as a respite resident. We as a family decided at 90 she was no longer safe to live alone at home. Hoar Cross is now her permanent home - the home is brilliant! The staff (all of them) are amazing, caring and extremely kind. Mum is treated
with dignity and respect. I can sleep at night knowing she is safe and very well cared for.

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Review from Colin F (Friend of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff at Hoar Cross Nursing Home for taking care of my brother-in-law during the last few weeks of his life, he was cared for with great kindness and made to feel at home. The staff made me feel welcome always while I was visiting. I say again, many thanks.

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Review from Diana M (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for and her personal needs very well looked after. She enjoys her meals and is always keen to join in the activities. The home is friendly and the staff are always welcoming and supportive.

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Review from LouLou H (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my parents have been at Hoar Cross Nursing Home I have been extremely improved with the care and support both they and I have received. they took time to get to know him and were both patient and kind.

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Review from R E (Daughter of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided for my mum over the last 4-years. Mum has thrived since she arrived here from the hospital. All the staff, carers, nurses, admin and management show great patience with residents and are very supportive of new residents, taking time to help them settle in. All the
staff made a real fuss of my parents when they celebrated a very special wedding anniversary in 2019, asking to invite The Burton Mail to do a story on their many years together. The staff stepped in when relatives were not allowed into the home, or only allowed pod visits or Skype video calls during the pandemic and developed a stronger bond with the residents. The staff are very approachable and take the time to talk to relatives, answering any questions and listening to any concerns.

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Review from S R (Daughter of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia. Mum is well cared for and the staff are able to make her smile. They have fond names for her and she seems familiar and content with them all. A very special team of staff. Hoar Cross Nursing Home is in a beautiful setting and pre-Covid-19 we used to drive out to the local garden centre.
Weather permitting, we can get outside, enjoy the countryside, see the sheep and walk up to the church. Pre Covid-19 I would have found it easier to mark the star rating as I was inside the home more and able to interact with everyone. I now don’t see the food or take part in activities or interact with as many staff. Regarding rooms, I have put satisfactory as Mum’s room could do with a lick of paint.

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Review from M C (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff in terms of friendliness, especially the day to day manager.
Nurses keep me informed
Mum happy at home.
Staff shortage an issue as with most homes so activities perhaps limited.
Covid has caused immense harm with restricted visitation.
Beautiful views and gardens happy friendly
staff.

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Review from L P (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Hoar Cross Nursing Home in August 2021. As a nurse myself, I had looked at many different nursing homes and I have found this one to be excellent and far better than the rest I saw. All the staff at Hoar Cross have impressed me with their caring attitude and respect for residents.
They have been very supportive and understanding of my father’s needs and they have adapted his care as his needs have increased. I would have no reservations in recommending Hoar Cross.

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Review from Jennifer L (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to Hoar Cross Nursing Home in August last year and has settled well. She has a lovely room overlooking the gardens which is quiet and well-appointed.
The communal spaces are light and airy and spacious.
The staff are very kind and considerate and we feel she is safe in their care.

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Review from G W (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home environment, staff and facilities are comfortable and welcoming. The care standards and comfort of the residents is paramount, and witnesses always on visits. They are all respectful and patient with the residents. My mother is happy there, and we have peace of mind that her needs are met daily.

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Review from Philip C (Son-in-law of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to the nursing home just two days before lockdown. Despite having limited physical contact since then, we are very pleased with her adaption to her new environment. Her mental health has improved. She is eating better and she seems to get on well with all staff, unlike her regular
criticism of staff in her previous care home. The introduction of socially distanced 1-2-1 visits has enabled us to renew much-needed contact. Not telling her in advance of the first visit was a lovely touch. The look on her face was a picture! Overall we are very satisfied that we helped her make the difficult decision to move.

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Review from M G (Son of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a nursing home for my father was difficult, but the staff made it as easy as possible. Now two years later I am delighted with the choice. On arrival, Dad was very, very poorly. He has thrived. Everyone is friendly and professional. The food is first class. Visitors are welcomed at any time
(pre-COVID). It is far from the cheapest home but you get what you pay for.

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Review from M F (Daughter of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good nursing home in a beautiful setting, which is maintained to a very high standard. Staff are very good and treat all residents like their own family. Great atmosphere and superb all-round care. Nothing is too much trouble. Would highly recommend it.

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Review from M O (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the start, all the nurses and support staff have been extremely caring towards my mother. Nothing is too much trouble, and the support has been excellent. My mother is very happy at the care home. It has a lovely 'family feel' atmosphere and I would be happy to recommend Hoar Cross to family and
friends.

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Review from Adrian S (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful settings, the house is always clean and tidy. Staff are very friendly and caring, this is the perfect home for my mother and I would recommend to anyone.

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Review from C W (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most incredible management. The level of care, support, compassion and dedication from the staff is second to none. A wonderful environment where the family are always made so welcome. A truly exceptional place.

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Review from Noel G (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to numerous homes prior to going to Hoar Cross looking for a place for my mother, without doubt, Hoar Cross is the best in our area.

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Review from Roger W (Husband of Resident) published on 9 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Exceptional management and staff.
Level of care is exceptional.

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Review from S H (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend Hoar Cross Nursing Home. My mother is being very well looked after there and has been for 2 years. The staff and nurses are so friendly to the residents and to their families and friends when they visit, they treat my mother with respect too. The food is excellent and they have
a very varied menu with good, old-fashioned food.

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Review from J B (Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here for almost 4 months. Overall, I have found the facilities here to be very good, especially the various events, which have been excellent. However, there has been very long delays in pressing my 'buzzer' and getting a response and there has been a few occasions when I have been
asked to eat my breakfast while sitting up in bed which I find difficult and uncomfortable. But generally speaking, the staff here have been very kind and attentive, especially when my dear wife passed away. They were wonderful.

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Current Review Score: 8.3 (8.309)

Overview of Review Score

The Review Score of 8.3 (8.309) out of 10 for Hoar Cross Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Hoar Cross Nursing Home is calculated as follows: ( (26 Excellents x 5) + (8 Goods x 4) ) ÷ 34 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.544 Points relating to the number of positive Reviews for Hoar Cross Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 3 Positive Reviews ÷ 10.2 = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hoar Cross Nursing Home

What types of Care is Hoar Cross Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hoar Cross Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Hoar Cross Nursing Home have?

There are 41 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Hoar Cross Nursing Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hoar Cross Nursing Home to the centre of Burton-on-Trent?

7.6 mile(s) as the crow flies, distance by road may be significantly further.