Kings Bromley Care Home

Manor Park, Kings Bromley, Burton-on-Trent DE13 7JA
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9.6 32 Reviews
  • Kings Bromley Care Home, Burton-on-Trent
Kings Bromley offers nursing, residential, palliative, dementia and physical disability care for older people.

They provide support for people with a range of conditions, including Parkinsons, Stroke, heart and chest problems, dementia and reduced mobility.

Their comfortable and caring environment allows people to enjoy a variety of activities within the home and in the local community.

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Care Provided by Kings Bromley Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Felicia Bumbas (Service Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for Kings Bromley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kings Bromley Care Home Reviews (32)

Total of 32, showing 1-20
9.6

Kings Bromley Care Home has a Review Score of 9.6 (9.556) out of 10, based on 15 reviews in the last 2 years. Over all time Kings Bromley Care Home has 32 reviews.

Overall Experience

  • 26
  • 4
  • 0
  • 0
  • 2

Date Published

32
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7
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17

Review from T M (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home is difficult. When my sister and I first walked in to kings Bromley care home, it felt right for Mum. We were impressed with the layout, the facilities, but mostly with the staff who were all friendly and welcoming. Mum settled in well. She never appeared unhappy and certainly
was never distressed. She was well cared for and comfortable for the 12 months that she was resident. She seemed engaged with her surroundings. She had always been a "people watcher" and there was always something going on!
Initially she ate well and enjoyed the food. Her general decline in health was well monitored and she was treated with care and compassion to the end. Thank you to all the staff for your care and dedication. You made a difference. X

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Review from D F (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for two years and we feel so confident with the care and dignity shown within his 'new' home environment. Such a safe, professional and friendly care home. I'm unable to visit regularly, living some distance away, but get regular feedback from the visits made by family
and friends and the lovely social media updates which give an insight into the thoughtful and varied activities arranged. Always thankful for the wonderful team - really appreciate all they do.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Thank you very much for taking the time to leave such nice feedback. We are all so very thankful for your kind words and continued support and trust we receive from you. Kind regards.


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Review from Alan R (Son of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged for my Mom to be transferred to Kings Bromley some years ago, as at the time, her current residential care could no longer cope with her decline into dementia. Of course, we visited and had a site tour, before going ahead with the move and found a welcoming, safe and homely environment,
that would allow Mom to flourish in, for as long as her condition would allow.
Kings Bromley has all the good practices, facilities, services and conditions you would expect of a well-run care home, but the crowning glory is the exceptional team, that manages and operates the home and looks after the residents.
It is a remarkable experience, to become not just a resident, or a relative, but part of the Kings Bromley family.
I have seen how carers treated Mom when they didn't know I was there.
She received such respect, tenderness and empathy and if that's not love, then I don't know what is.
'Thank you' seems such an inadequate thing to say.
But..
'Thank you.'

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Huge thank you for the wonderful feedback you shared with us. It means so much to everyone of us at Kings. Thank you also for being such a great and supportive family member, friend of us and part of the Kings Bromley Care Home Family. Your trust and friendship mean a lot to us and will never be forgotten. We all hope to keep seeing you as usual for a cuppa. Kind regards.


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Review from Mark F (Grandson of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to everyone at Kings Bromley for all they do for my 99-year-old Nan. She has lived here since 11th Jan 2023, she has dementia and needs a lot of help, I really like coming to visit her, using 2 buses to get there, don't think she would have lived this long if it wasn't for the care home. I would
recommend this home to others, thanks for keeping my Nan alive.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Dear sir, Thank you very much for such nice feedback. It means a lot to all of us at Kings Bromley. Kind regards.


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Review from Christopher S (Son of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was put into care here in 2023 and the care, commitment and dedication I witnessed when I did visit were exemplary and a real comfort to us all. Despite the sad circumstances of his later decline, I saw my father in capable hands and a determination to get through the worst moments. Many of
us became attached to the staff and developed trusting relations, they were always willing to take questions and provide updates on Dad's medication and condition. I had wonderful moments where Dad would show signs of his true self, his humour and cheekiness would come alive again, precious things to cherish, I will never forget where his love for Mum would be so demonstrable and I think this is testament not only to the inner strengths he had, but the positive environment and support in which he rested. I was always grateful when the staff showed their obvious affection for Dad and kindly offered food and drink to keep us refreshed. It was a blessing to be there with him.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Thank you ever so much for your kind comment! We are deeply touched by your thoughtful words. Kind Regards.


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Review from G S (Son of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my Dad moved in we couldn’t have been welcomed anymore. The staff were amazing with him, making him comfortable from the very moment he arrived. They have looked out for my mum who visits daily and have given her support and advice when it’s been needed too, which has been lovely and made her feel
much more at ease with the transition. It’s never easy making decisions for your parents health and welfare but the carer and the staff have really helped.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Thank you so much for taking time to leave such lovely feedback regarding our service. We appreciate greatly those kind words. Kind regards.


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Review from Sadie A (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was suffering from an aggressive brain tumor only diagnosed in January. After a hospital stay, he was transferred into care at Kings Bromley on an end-of-life care package. He needed one-to-one care 24 hours a day. He was cared for with compassion, kindness, and dignity. His communication skills
had rapidly decreased and as a family, we were able to translate some of his behavior to the carers, especially when it came down to needing more pain relief. The medication was never denied provided it was safe to administer and was promptly given. We felt listened to. What I need to mention is their attentiveness to the family as well as Dad, the finest example of holistic care. We spent many hours by his bedside as he deteriorated and we were provided with refreshments from the kitchen staff. The carers were always there for our support. Mum was permitted to stay overnight and even provided with meals. I can't thank you enough for being there for us all right until the end.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Thank you very much for such lovely and kind words. We do appreciate greatly your feedback. It was a privilege to be able to assist your Dad and the family in such a difficult and precious time. Kind Regards.


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Review from Bryony W (Daughter-in-law of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I should like to express my heartfelt thanks to Kings Bromley Care Home's manager, the principal carer for my mother-in-law, the nurse who provided care in her last hours and, indeed, to all the staff at Kings Bromley. Coming to the home for the last few days of her long life meant Mum had 24/7 care
in peaceful surroundings, with immediate access to end-of-life support and that we were free to be her family, spending as much time as we liked with her, whenever we liked. This was immensely helpful to her and to us at a difficult time. (I cannot assess value for money as Mum's care was not funded by us.)

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Thank you so very much for taking time to share your kind words. It means a lot to us that we could be of assistance in such a difficult time for you and your family. Kind Regards, Home Manager.


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Review from Wayne S (Relative of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sat with a special member of my life in King's Bromley care home on a visit, right away the staff are extremely friendly and helpful in turn obviously gives the residents a nice happy life together. I can't thank the staff enough for looking after a special friend for her friends and family, she looks
very well and happy with life. Long may this continue and thank you from the bottom of my heart.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Dear Sir,
Thank you so very much for such a great review. Our team is constantly working to ensure best service is provided. It is so good to know it is being seen and appreciated. Thank you!


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Review from B B (Cousin of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my cousin as I am from Canada. I had made email contact with the manager a couple weeks before our visit and she was most gracious letting me know of any restrictions and keeping in contact as we neared the time of our visit. The staff were very kind directing us in and out of the home where
my cousin now resides with advanced dementia. I do not “do” social media at all, but I am able to access the Kings Bromley social media page. Being a retired teacher and having worked with special needs children for many years, I am very impressed with the many crafts and activities with which the staff engage with the residents. The intent is to keep body and mind active for as long as possible as this appears to be done with great care and love. It is a demanding job for staff and there is much burnout in the field so a great accomplishment for Bromley Care, the staff with regard to talking and touching as well as basic care is very much in evidence.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Thank you very much for your lovely comment and kind words. It was lovely to meet you and assist in your visit. Kind Regards.


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Review from Barry W (Son of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother went into Kings Bromley Care Home in February 2023 following a brief spell in hospital after a fall and significant worsening of her dementia. We were worried about how mom was going to be, but from the first moment we were reassured that she was going to be well looked after. Right from
the beginning the team were attentive to mom's needs and have been proactive in changing care as her needs changed. As Mom needed high levels of nursing care we have been impressed with the numbers of nurses on site, their professionalism and how they have kept us informed and engaged throughout Mom's care. Although the scheme is of the older design and grounds are in need of a bit of TLC. The care and attitude of staff more than make up for this. They are kind, attentive and helpful. We also thought the staff ratio was excellent as there always seemed enough staff about to get help from if needed.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Dear Sir, I would like to thank you on behalf of all the staff for leaving this lovely feedback, we thoroughly appreciate your kind words and thoughts. Staff strive continuously to achieve the highest levels of care and it is most welcoming to them to have this acknowledgement from you and your family. Thank you again for taking the time to submit your review of our service and we will continue to keep striving.


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Review from A L (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been at King's Bromley Care Home for over two years. She is well cared for, all needs have been met. If I have any concerns they have always been resolved via management or the nursing team.
The carers are all really kind and helpful.
My mom is comfortable and content.
I wouldn't hesitate
to recommend this home for a loved one.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Thank you so much for taking the time to leave such a lovely feedback on us. It means a lot to our team and we all greatly appreciate your kind words.


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Review from S P (Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kings Bromley Care Home is a brilliant place.
My husband has been there for 8 months and is being very well looked after.
There are lots of activities for residents to do.
I have had lunch with my husband many times and the meals are better than any restaurant.
All staff are very caring and
kind to the residents.
I would recommend this care home.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Thank you very much for such kind and warm comments about us. It means the world to all off us and gives us so much positive energy and purpose in what we are doing.


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Review from Susan M (Sister of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am related to and visiting a male resident at the home.
Since his admission his dementia has worsened and at times he can display behaviours that present as challenging.
I have some experience of these situations as a retired social care assessor working on an older adult social work team.
The
staff at Kings Bromley have done their utmost to provide a stable and caring environment for my relative and continue to support him and his family, and keep his wife fully informed of any decision-making/events relating to his care.
Recently a meeting (online), was held to discuss and complete documentation for CHC funding.
I was very impressed by the senior nurse at Kings Bromley.
She displayed a deep understanding of my relative's complex needs and showed both professionalism and compassion.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Dear Susan, thank you very much for taking the time to share your lovely thoughts about our team and approach to our duties.
Your kind comment uplifts team morale and means a lot to us.
Thank you very much!


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Review from Amy H (Granddaughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I do not recommend this care home to anybody.
Recently lost my nani in February. The most kind, generous and gentle lady anyone could be.
Myself and my family made several complaints and nothing was dealt with accordingly.
A few examples, food being cut up as my nani couldn't use her fingers very
well and this wasn't done. The safety of my nani as a resident was carrying a knife in his pocket who came into my nani's room whilst I, my husband and mother was present. Who knows what would have happened if we weren't there as there was no staff around. My nani's belongings going missing such as perfume and clothes and wheelchair went walkabouts which were being used for other residents. Neglect! My nani wanted the toilet and the carers refused and said she would have to wait until after dinner.
The list is endless, I could go on.
Ever since my nani came to this care home, she really deteriorated and her health went down. No communication, no care in this home. The home needs a new manager.

Reply from Aneesh Thomas, Operations Manager at Kings Bromley Care Home

We are extremely disappointed to see that another member of the same family has posted a similar review about our team, after we have provided an explanation and response to the first member. We have quality monitoring processes in place to ensure that our team deliver good quality care to our service users. All feedback received internally, also from external professionals and via this website, usually reflects the high standard of care we deliver to our service users and we are sorry you have not considered the same experience. We do take every concern which is reported to us seriously and deal with it appropriately, meeting with the person raising the concern, investigate, provide feedback and outcomes, in agreement with the complainant. We also involve external professionals, such as safeguarding teams, if the concerns meet the safeguarding threshold. We are open and transparent with our service users, their families/ friends and external professionals throughout. The mentioned safety incident (butter knife) on your feedback via this website, was reported to the local authority safeguarding team and dealt with appropriately at the time, feedback was provided to family members during their visit to the home and also via telephone to family members who were not present at the time, ensuring all aware of outcome. Our staff are trained to identify service users’ deterioration and arrange appropriate medical support from GP/ Out of Hours service/ Ambulances and other Health Care Professionals, which was done correctly. During your ‘Nani’s’ stay all relevant professionals were involved and appropriate care and treatment was provided.


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Review from John M (Relative of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We had cause to complain about the following issues: The resident needed her food to be cut up because of weak hands. This was not done on several occasions. We found her dithering with cold because of a faulty radiator. She fell out of bed one morning and broke her hip but an ambulance was not called
until the evening. The pressure-sensitive mat was not working on some occasions, and sometimes not even plugged in. She had a deep scratch on her collar bone which the home said was caused when she scratched herself. She had no nails. We were shocked to receive notice that the home had asked for a transfer, because of our constant complaints. Social Services refused this request when they investigated. Our relative passed away shortly afterwards and had obviously been unfit to be moved. We were rarely made to feel welcome by the staff, who we found to be negative and uncooperative. The accuracy of the information given when we telephoned was inconsistent.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

It is extremely upsetting to hear that this is your reflection on our home and service, especially as it is the total opposite of the feedback received from other members of your family. So we are sorry you have not felt the same or had the same experience.
We do not feel it is an appropriate forum to debate and show evidence of the inconsistencies and misinformation written in your feedback, so we won't.
We would however again offer you our sincere condolences for your loss.


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Review from M G (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class Residential Care Home where my Mum has been residing for over two years now.
She has celebrated both her 98th and, in December 2022, her 99th Birthday at this lovely home where she is looked after so very well by everyone.
Really, I cannot praise or thank them enough. Mum is very comfortable,
clean and well fed and most importantly, she is happy being there.
I hope this review will assist and give confidence to anyone who is trying to choose residential care for a relative or friend. Its a lovely place to be!

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Dear M G, thank you so much for taking time to send that lovely comment about us. It means the world to all of us at Kings.
Kind Regards.


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Review from Julie B (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who is 89 years and suffers from dementia was admitted to Kings Bromley Nursing Home in September 2022. Prior to this, she spent 6 months in and out of different hospitals, she was extremely weak frightened and unhappy. 4 months later the difference is remarkable thanks to the wonderful staff at
the home. Mum is now happy and content, it's wonderful to see her being so well looked after and smiling again. The home is very well led and everyone works extremely hard and gives their absolute best. I cannot praise them or thank them all enough for the wonderful work they do not just for mum but for all the residents in their care.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Dear Julie, I would like to say thank you very much for taking the time to share your opinion about us. The team and I are deeply touched by your kind words. Kind Regards.


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Review from Susan S (Wife of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Kings Bromley Care Home since 2018. I cannot emphasise enough the wonderful care he receives. Nothing is too much trouble and he is always treated with respect and dignity. The staff are so kind and caring and I am treated as one of the family. I would not hesitate
in recommending Kings Bromley to anyone who is looking for first-class and friendly care for a dear relative.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Dear Susan, thank you so much for your kind words. You are not treated as a family - we feel as if you are one of the family. Your feedback means a lot to us and gives us strength and purpose to continue with what and how we do at Kings Bromley.


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Review from J L (Niece of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie suffered a stroke and has slight dementia. She has been at Kings Bromley since the end of September, she has made a few friends in the main lounge and at mealtimes. She loves the food, especially the puddings. She also likes some quiet time in her room listening to music. When we visit we
are offered tea or coffee and made to feel welcome. She is very happy in the accommodation. If she needs help there are always carers or nurses around.

Reply from Aga Bednarek, Registered Home Manager at Kings Bromley Care Home

Dear J L, thank you very much for sharing your thoughts about us. You gave us a big boost!


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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Kings Bromley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Kings Bromley Care Home is calculated as follows: ( (130 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 171 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Bromley Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Kings Bromley Care Home

What types of Care is Kings Bromley Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kings Bromley Care Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Kings Bromley Care Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Kings Bromley Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Kings Bromley Care Home to the centre of Burton-on-Trent?

8.7 mile(s) as the crow flies, distance by road may be significantly further.