Lakeview Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
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9.5 81 Reviews
  • Lakeview Care Home, Walsall
As a leading provider of nursing care for elderly people with dementia, complex dementia, stroke, progressive neurological illnesses and enduring mental health needs. The home provides bespoke enablement care for people with a variety of shorter-term needs as well as long-term nursing care.

At Lakeview Care Home, they have the expertise and trained staff available to provide enablement health beds to people needing short-term support. These transitional placements in to the caring and secure environment of a specialist care facility have proved to be very successful with NHS partners and warmly received by short stay residents.

Working in partnership with local Trusts, they provide a number of enablement health beds for elderly residents across a number of scenarios, including:

Elderly people who are ready for discharge but are awaiting a full social services package to be put in place before going.

Elderly people who are on the road to full recovery but need some additional physiotherapy and/or occupational therapy support on a short-term basis to rebuild confidence and skills before going home.

Elderly people who require a long-term placement who can be cared for in an enablement health bed, rather than block a badly needed NHS bed, while their permanent placement is being finalised

Their service includes providing nursing care for people with complex dementias, those who have had strokes or are dealing with progressive neurological illnesses and also palliative care for residents who are reaching the end of their life.

By providing their nursing service from within the Lakeview Care Home complex, staff are able to provide a clear pathway to/from specialist complex dementia or residential, respite and enablement services. Residents can step up/step down as required rather than having to transfer to an alternative health or care setting.

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Care Provided by Lakeview Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 151 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelley Egison (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (151)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Lakeview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome to Lakeview Care Home, dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible


  • Parking

  • •   Large car park facility with numerous disabled bays marked near visitor receptions


Lakeview Care Home Reviews (81)

Total of 81, showing 1-20
9.5

Lakeview Care Home has a Review Score of 9.5 (9.533) out of 10, based on 43 reviews in the last 2 years. Over all time Lakeview Care Home has 81 reviews.

Overall Experience

  • 61
  • 16
  • 2
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Date Published

81
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Review from Helen B (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was in Lake view care home for almost 8 years. Initially on Kirby unit and then Ullswater.
During this time i can honestly say that the care he recieved was exeptional.
Everyone treated him with such kindness and dignity.
Not all care homes have this level of care, if it wasnt for Lakeview
we would have lost my Dad along time ago. Every effort is made to ensure each patient lives in the very best way possible.
Visiting Dad was always a pleasure, leaving him never a worry as we knew that the team would be there for him 100%. You can not ask for more.
We lost my Dad in January, all the team at Lakeview supported us through this difficult time, we grieved together.
We will be forever grateful for the love and care given to my Dad.

Reply from Jas Singh, Care Home Manager at Lakeview Care Home

Thank you so much for your heartfelt words and for taking the time to share your experience. It was our absolute privilege to care for your dad over the years, and we are deeply touched by your kind words about our team. Knowing that we were able to provide comfort, dignity, and support to both your dad and your family means so much to us. Your review truly reflects the compassionate environment we strive to create at Lakeview, ensuring that every resident feels safe, valued, and loved. We are honoured to have been part of your dad's journey, Please know that our thoughts remain with you and your family.


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Review from D W (Brother of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff towards patients. All of the staff are very friendly, nothing is too much to ask of them. I would totally recommend this care home to anyone in the knowledge that they will not be disappointed.

Reply from Jas Singh, Care Home Manager at Lakeview Care Home

Thank you so much for your kind words and recommendation! We are delighted to hear that you found our staff to be caring, friendly, and always willing to go the extra mile. Providing high-quality care in a warm and welcoming environment is at the heart of what we do at Lakeview Care Home. Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.


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Review from Gillian B (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was an emotional wreck having to be put in the position of finding a care home for my precious mum, who was diagnosed with end of life and I had to face it that home care just wasn't enough. I saw some pretty grim places until I found Lakeview Care Home. Her room was lovely, big windows overlooking
farmland. All of the staff were exceptional, they treated her with such care and dignity, I knew she was in safe hands. Also, thank you to all the staff for their kindness they showed to my brother and me too. Anyone in agony over choosing a care home then please visit Lakeview, you won't be disappointed.

Reply from Jasbir Singh, Care Home Manager at Lakeview Care Home

Thank you so much for your heartfelt words. We understand how difficult it can be to find the right place for a loved one, especially in such emotional circumstances, and we are truly honoured that you chose Lakeview Care Home for your mum's care. It means the world to us to hear that you found comfort in our team's support and that your mum was cared for with dignity and kindness. Providing a safe, welcoming, and compassionate environment is at the heart of what we do, and we are so pleased that you and your brother felt supported too. Your recommendation means so much to us, and we are grateful to have been a part of your mum's journey. Wishing you and your family all the best.


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Review from Jayne W (Wife of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good including cleaning staff. Always on hand to answer any questions and look after all resident's needs. Always made them welcome and feel this is the best place for my husband to stay. Kendal is a well-run unit.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for your kind words, your feedback means a lot to us, and we'll be sure to share your lovely comments with the team on Kendal Unit.


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Review from Jeanette W (Wife of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving to Lakeview Care Home, my husband has been a lot happier and settled. The staff are really good.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for your kind words and we are so pleased to hear that your husband is happy and settled at Lakeview Care Home.


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Review from L A (Partner of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kendal unit is always clean and very welcoming, and the staff are always happy, welcoming and professional. My partner is looked after very well, he is happy. I have no concerns for his well-being.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you so much for your lovely review. We're delighted to hear that you find the Kendal Unit to be clean, welcoming, and a happy environment. It's wonderful to know that your partner is well cared for and happy here-that's exactly what we strive for every day. Your peace of mind means the world to us, and we truly appreciate you sharing your experience.


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Review from Anthea H (Wife of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Been coming now for nearly 3 years. The care is excellent under extremely difficult situations.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for taking the time to review Lakeview Care Home and your kind words.


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Review from C F (Son of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my dad has been on the Keswick unit, the staff have been very caring and have tried their best to care for him and myself.
When I need to talk with either the manager or a colleague, they are happy to spend time with me.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for your kind words and for sharing your experience. We're so pleased to hear that you feel supported and that our team on the Keswick Unit has been caring and attentive to both you and your dad. Providing compassionate care and open communication is incredibly important to us, and we're glad to know that you feel heard and valued. If there's ever anything more we can do, please don't hesitate to reach out.


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Review from Anthony L (Son of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom is in the Keswick unit. My mother has been there for nearly two years now and presented originally with great confusion and aggression, the staff handled her perfectly.
They didn't drug her quietly or strap her down (as I've seen in other institutions) they simply took the verbal abuse and
carefully controlled her more violent episodes, I never saw her with bruises.
The rooms are very basic and small, but the important thing is that she's treated well and is happy now.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for taking the time to share your experience. We truly appreciate your kind words about the care your mother has received on the Keswick Unit. Our team is dedicated to providing compassionate, person-centred care, and we're so pleased to hear that your mother has settled and is happy. It means a lot to us that you feel confident in the way we support her. If there's ever anything more we can do, please don't hesitate to reach out.


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Review from Mark L (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had complex care needs due to her deteriorating mental capacity and moved into the Loweswater wing at Lakeview Care Home in September.
She passed away in the middle of December but in the short time she was at Lakeview I saw firsthand the patience, care and compassion she received, despite
being a difficult customer. I am really grateful to the team for the care she received.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for taking the time to share your experience at Lakeview Care Home. It means a great deal to our team to know that we were able to provide your mother with the care, patience, and compassion she deserved during her time with us. Supporting residents with complex care needs is something we approach with great dedication. We appreciate you sharing your heartfelt review and wish you and your family comfort during this difficult time.


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Review from Philip M (Nephew of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was invited to and attended the Christmas party at Ullswater at Lakeview. The staff were fabulous throughout. Very welcoming and friendly and it was lovely to see the rapport they had with the residents. They made the meal, which was excellent, a very festive and joyful occasion and were caring and
professional throughout. Thank you for inviting me and thank you for all the fabulous work that you do.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you so much for your lovely feedback about the Christmas party on Ullswater at Lakeview. We're delighted to hear you enjoyed the festive atmosphere, the meal and the warm rapport between our team and the residents. Our staff take great pride in creating joyful moments and meaningful connections, especially during the festive season, so your kind words mean a lot to us. It was a pleasure to welcome you to the celebration and we're so glad you could join us.


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Review from D J (Son of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful caring, treating people with dignity. The facilities and experiences for users are above and beyond.
Would highly recommend to people.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for your thoughtful review and recommendation. We're delighted to know you value the compassionate care and respect our staff provide, as well as the facilities and experiences we offer at Lakeview Care Home. We will share your wonderful comments with our Lakeview team.


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Review from Jean G (Partner of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all around, very pleased with her care.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for your kind words and for taking the time to review Lakeview Care Home.


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Review from Andrew L (Son of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after and cared for by staff. The food is good and Mum is happy and content.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you so much for your kind words. We're delighted to hear that your mum is happy and content, and it's wonderful to know she enjoys the food as well. We'll make sure to pass your lovely feedback along to our staff.


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Review from Joanne G (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom suffers from dementia but always has a smile on her face when staff come into the room. She loves spending time with her doll given to her by the staff, it's given her a sense of purpose.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for sharing your experience. It warms our hearts to know that your mom feels joy and comfort with our staff and the doll we provided. Seeing her smile is what we strive for every day!


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Review from Barry P (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seem very caring and considerate. The housekeeping throughout the site is excellent. Like all care homes some residents have some level of dementia and this is wearing on residents who are fully aware, and regularly lose possessions taken by these people. Overall there is often not enough mobility
aids like transit chairs to get residents to the dining room, in which case my dad's transit chair gets taken and used by staff moving other residents. Generally the food is to a fairly high standard, although the tea supplied is quite insipid and my father stopped drinking it.

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Review from Tony C (Husband of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is professional, supportive, friendly and sympathetic.
The patients come to view the staff as friends who try to stimulate them with various activities appropriate to their condition.
The staff take into account patients' individual foibles and needs.
Relatives are continually updated
regarding the patients.
Overall, a supportive experience, giving confidence in the care being received.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you so much for your thoughtful review. We are delighted to hear your positive feedback about the care at Lakeview Care Home. Our team strives to provide professional, supportive, friendly, and sympathetic care, and it is heart warming to know that our efforts are appreciated. We believe that building strong, friendly relationships with our residents is essential, and we are glad to hear that residents view our staff as friends. Thank you for your confidence and for recognising the dedication of our staff.


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Review from Vanessa M (Daughter of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Lakeview care home in May 2024. He's settled really well and the staff made us all feel welcomed.
The home is bright and clean, and every effort has been made to make it feel like a home away from home. There are activities, such as gardening and crafts, and the food is amazing too!
Staff
work incredibly hard to ensure that Dad is happy, safe and treated with dignity. That's all you could ever want.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you so much for your heart warming review. We are thrilled to hear that your father has settled in well since moving to Lakeview Care Home. Our team is dedicated to creating a welcoming and homely environment, and it is wonderful to know that you and your family felt warmly received. We take great pride in maintaining a bright and clean home and providing engaging activities like gardening and crafts. Our kitchen team will be delighted to hear your praise for the amazing food.


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Review from S A (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very happy with the care our mum receives at Lakeview. The staff are very caring and they get to know the residents well. They are also friendly and supportive to our dad who visits daily.
The unit manager is always very responsive to emails regarding any concerns or queries we have.
We feel reassured when we leave her, as we know she is safe.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to share your positive experience with Lakeview. We are delighted to hear that your family is happy with the care your mum receives. Our dedicated staff takes pride in providing personalised, compassionate care to each resident, and it's wonderful to know that their efforts have made a meaningful difference for your mum and your family


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Review from S B (Wife of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Lakeview for three months. The staff look after him well, they encourage him to eat and drink. When I visit they talk to him and also ask after myself. The staff are pleasant, and well presented too.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for your kind words and for taking the time to review us. We're delighted to hear that our staff's efforts have made a positive impact on both of you.


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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Lakeview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Lakeview Care Home is calculated as follows: ( (344 Excellents x 5) + (111 Goods x 4) + (29 Satisfactorys x 3) + (10 Poors x 2) + (9 Very Poors x 1) ) ÷ 503 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeview Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 151 registered maximum number of service users is 30.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Jas

Jas Singh

Job Title: Care Home Manager

Joined: 2025

Jas Singh brings over 30 years of experience in social care, with a deep-rooted passion for elderly dementia care. Having started his career as a support worker, Jas has built an extensive skill set through various leadership roles, including Home Manager, Quality Manager, and Regional Manager for both regional and national care providers. His wealth of experience, combined with his commitment to delivering high-quality, person-centred care, ensures that Lakeview Care Home is a warm, supportive, and enriching environment for service users and their families.


No image found

Sherise Osbourne

Job Title: Assistant Care Home Manager

Joined: 2022

Sherise Osbourne, Assistant Care Home Manager has a wealth of knowledge and experience in Dementia Care.


Frequently Asked Questions about Lakeview Care Home

What types of Care is Lakeview Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lakeview Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lakeview Care Home have?

There are 151 Single Rooms.

What are the Facilities & Services at Lakeview Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lakeview Care Home to the centre of Walsall?

3.8 mile(s) as the crow flies, distance by road may be significantly further.