Review from Louise D (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience

It's a very difficult and worrying time when a family member has to go into care, what will the level of care be like? How will the staff treat them? Will they be looked after properly? Fortunately there was no need to worry. The level of care is excellent. The staff are caring, kind, thoughtful and

professional. They remember my dad's likes and dislikes. He is definitely looked after properly. They are a great team.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for sharing your heartfelt review. We understand how challenging and emotional it can be to transition a loved one into care, and we are deeply committed to providing the highest level of care and support during this time.

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Review from L C (Wife of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience

My husband has been in Lakeview for five years with two being spent in Kirby. The staff are all wonderful to him, and he is always clean and tidy.
Staff are very approachable, and I am kept informed on his well-being.
I would not want him to be anywhere else.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for your wonderful review. We are truly grateful for your kind words and for sharing your experience with us.

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Review from M H (Wife of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff on Keswick enough, since my husband was admitted to the unit the staff have treated him with nothing but love and care. They go above and beyond for all the residents. I can now sleep at night knowing he is well looked after and in good hands. He looks so well, he always looks

clean and tidy. The girls do such a good job with him, the food is great and the activities they offer are good too. I hope this is now his forever home, I wouldn't change it.

Reply from Tracey York, Marketing Assistant to Commercial Director at Lakeview Care Home

Thank you so much for your kind words, this has brought great comfort to our team knowing that you feel he is in such capable and caring hands. The efforts of the staff to maintain his dignity and comfort do not go unnoticed by management and your kind words help assure the team they go above and beyond every day, so thank you. Finding a place where one can call 'home' is not easy, especially under these circumstances. Yet, it seems that you have, and we could not be any more proud. The peace of mind this brings is invaluable, and I am confident that this will be his forever home, for him and a sentiment I am sure is shared by many other families. Please accept our deepest appreciation for sharing your review. The team will be so pleased.

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Review from J B (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience

Mum came for her third visit for respite.
Staff have now got to know her better and whilst she has fairly complex needs they looked after her well. When I leave her at Lakeside I feel she is in safe hands and I worry less the more times she visits on respite. Accommodation and food are very good and

the staff are always upbeat and positive. They respond very quickly to queries/requests when visiting.
On the organisation/administrative side I feel this is very good with strong understanding and responses.

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Review from S B (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience

My mother has been in Lakeview for nearly two years. During her stay, I have found a high level of care and attentive and helpful staff, who are very friendly. The environment is clean.

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Review from D R (Husband of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience

Happy with the service and care given to my wife. Well, she has been here 11 years so you must be doing something right. Keep doing what you're doing.

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Review from T W (Wife of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience

I have nothing but respect for all staff on Kendal where my husband is a resident. They are kind, jolly and generous with their time. My husband is shown kindness and given excellent care and attention and treated with respect and dignity. They pay him attention when he speaks and when he doesn't and

always make sure he is happy both physically and mentally. He gets plenty of exercise and entertainment. He is always clean and dry. Kendal is clean and sunny and he has access to beautiful gardens. My husband is happy. The staff are wonderful and I cannot praise them highly enough, nor thank them enough. They are all heroes.

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Review from Carole P (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience

Excellent service from all staff. It was a very pleasant experience to receive a warm friendly greeting on arrival and the help to get Mom settled in. The care for my mom shows that the staff are very well trained and are passionate in their care for the residents, something that can be very challenging

at times. In the limited time Mom has been there there is an obvious improvement in Mom's mood, appetite and general wellbeing.
It was not an easy decision to place Mom into a care home but a sudden change in Mom's physical health accelerated her dementia meaning care at home was not an option. She is now receiving the care and attention that she needs.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to share your experience with us. We are immensely pleased to hear that your mother's transition into our care home has been met with such positivity and warmth.
At Lakeview our team strives tirelessly to create an environment that not only meets the physical needs of our residents but also nurtures their emotional wellbeing. Your kind words about the warm reception and the assistance in settling your mom in truly warm our hearts. Thank you once again for choosing Lakeview Care Home, we feel truly privileged to be a part of your mother's journey, and we look forward to continuing to provide her with the care and attention she deserves.

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Review from P M (Son of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience

The home is a very able and welcoming place for those struggling with issues of age and mental infirmation.
My mother was a resident at another care setting and enjoyed her time there, but now is living in Loweswater.
Her care is top class and I have never had any issues concerning her wellbeing.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you very much for sharing your positive experience with Loweswater. We are thrilled to hear that your mother's transition to Loweswater has been a positive one. Providing a welcoming and supportive environment for our residents is a top priority for us, and it's heartening to know that your mother feels at home here.

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Review from K C (Daughter of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience

I really can't speak highly enough of the team on Ullswater Unit in Lakeview Care Home. My mom has been cared for wonderfully, with kindness and dignity in all aspects of her care. We are kept fully informed always and are welcomed when we visit. They are also particularly kind to my 93-year-old dad

when he visits my mom.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to share your positive experience regarding the team on Ullswater Unit within Lakeview Care Home. We are delighted to hear that receiving wonderful care, with kindness and dignity is central to your mom’s experience. Our team strives to create a compassionate and supportive environment where residents and their loved ones feel valued and respected, and your feedback reinforces our commitment to this mission.

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Review from S P (Wife of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience

My husband has breathing difficulties; the nursing team stepped up and called the paramedics, meanwhile, they made my husband comfortable. He is now back on antibiotics. Thank you.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to review Lakeview Care Home.

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Review from K C (Sister of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience

We think Lakeview is very good. We are very pleased with the staff and everything they do for our relative. She is always clean and tidy. We are very pleased indeed (Loweswater Unit).

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for your kind words and review of Lakeview Care Home; we will pass your feedback on to the staff in the Loweswater Unit.

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Review from Jayne P (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience

My mom has been in Lake View (Ullswater) for eight weeks now. I cannot fault the staff who look after her. So caring and thoughtful towards her. Her room is lovely with a TV, bathroom, wardrobe and cupboards and is well kept and the bed changed regularly. Can’t fault the food, and puddings are my mom’s

favourite. I can fully recommend this home for any elderly person who needs to be looked after 24/7.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for sharing your positive experience on Lakeview Care Home and Ullswater Unit. It's wonderful to know that the food, including her favourite puddings, meets her satisfaction. We really appreciate your recommendation and trust in our services, and I will pass your kind words on to the team in the Ullswater Unit.

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Review from Catherine K (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience

Lakeview was an unexpected find when my mother was transferred there from our local hospital for assessment. She has been a resident now for nearly 2.5 years, and although it’s ten miles from us, we would never choose to move her. The Ullswater team provides a knowledgeable, welcoming and attentive

service that is tailored to meet Mum’s needs. The team are experienced and cheerful and always on hand to help or advise. Mum is relaxed, happy and comfortable, and we are kept informed of everything and receive a regular call to check we’re happy with everything. Lakeview is like a family to us from the minute we arrive until we leave. The team know Mum personally and understands her preferences. They notice any changes in her and act upon them swiftly. I would totally recommend Lakeview to provide what is needed to support a family member with dementia and help the family better understand how to navigate the stages of this condition. Their empathy, knowledge and service are outstanding.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for sharing your heartfelt experience at Lakeview Care Home. It warms our hearts to know that Mum is relaxed, happy, and comfortable, and we appreciate your trust in our team's experience and cheerfulness. Thank you for taking the time to review the Ullswater Unit, and I will pass your lovely comments on to the whole team.

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Review from H K (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience

My mom has been a resident of Buttermere for 3 years. I can honestly say that she has been treated with respect and dignity during her stay and still is. I was telephoned with any changes to meds or doctor visits,, called regularly to ask if I had any concerns. 3 different meals to get her to eat. Nails

painted, hair done. Always washed and clean clothes. Allowed to see pets. Any things that have occurred I have emailed, been responded to shown all documentation and given explanations. Honestly can't fault them. The carers never stop always helpful and smiling. It's a tough job especially when emotions from families are involved. We all want the best for our loved ones and we certainly received it.
She is now on end of life and I have chosen to keep her at Lakeview where I know she has been safe and warm.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

We deeply appreciate your kind words and are grateful to have been a part of your mom's care for the past three years. We understand the importance of communication, and we're glad to hear that you were regularly updated on any changes and concerns. Thank you for taking the time to review the Buttermere Unit.

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Review from John W (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

This institution is long overdue inspection. My mother (who is bed-bound) was resident here for approx 3 months and this review is based on her time on the Buttermere Unit. During this time several concerns were raised which were ignored, ultimately this ended with me demanding to speak to the home

manager where I raised a list of issues, ie: staff not answering call bells, my mother not being given the opportunity to brush her teeth, items missing from her room, being left in night clothes all day, staff being rough with her when moving her, nursing staff failing to request a doctors call for her pain, the list goes on.
When she became unwell staff were totally unaware of her medical conditions: The unit manager is poor. Her stay there ended when we as a family called an ambulance as she had become so unwell, following a 3 week stay in hospital we managed to have her returned home as she refused point blank to return there. This is not how people should be treated in their latter years.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

We are truly sorry to receive your review and the concerns you have raised. During your mother’s short stay with us, she was very clear in her wishes to be back at her home rather than in care and we are pleased that this is now the case.

We do recognise the responsibility we have in caring for someone and do respect family and loved ones' advocacy on their behalf. There were shortfalls identified by her family which we have responded to in full and have acknowledged that there were instances where the standards of care were not at the levels you were right to expect. We do apologise for this and through this process will ensure that relevant lessons are learnt.

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Review from S P (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

Lakeview is a very good, caring nursing home. My mom is well cared for with all her needs being met. The staff are friendly, treat my mom as if she was one of their own family members. We are kept informed of everything and feel included within the home. Overall I would not want my mom to be cared for

anywhere else. Thank you!

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

We are deeply grateful for your heartfelt review of Lakeview Care Home and thank you for taking the time to complete this review, we will share your kind words with our staff.

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Review from Lisa B (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience

My father joined Lakeview Care Home (Ullswater) in April 2023 and I would like to thank the unit manager and all the staff for their love and care. Their care goes above and beyond the call of duty, nothing is too much trouble. Not only are they kind, caring and compassionate to my father, they fully

understand his needs. The same level of care is replicated with the other residents. All the staff are attentive and welcoming to all of the family and go out of their way to get to know you and make you feel welcome. Your care is truly valued and appreciated. You are all amazing and truly dedicated to the residents in your care. Thank you for all your outstanding care and support.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to leave such a heartwarming and appreciative review about your father's experience at Lakeview Care Home. We are truly touched by your kind words will make sure we pass this on to the team on Ullswater Unit.

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Review from J T (Wife of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience

The care for my husband at Lakeview is excellent. I am from the NHS spanning 36 years so understand good patient care. The staff work long hours, are not well paid but are all stars. Sadly not enough permanent staff are evident and agency staff are used. Most are untrained and difficult to understand.

It's a sign of our time! If the pay was increased more regular staff could be tempted? A difficult one. As a relative, I feel my husband has gone but is still there! Worst than a bereavement. Dementia is an evil disease. I struggle and care. I can however take great comfort he is loved and well cared for, Thank you.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for sharing your thoughts about Lakeview care home. We deeply appreciate your kind words regarding the excellent care provided to your husband. As someone with 36 years of experience in the NHS, your understanding of good patient care holds significant weight, and we are honoured to have earned your trust.

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Review from S H (Relative of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience

Too many bank nurses - no continuity of care.
Staff constantly reminded to keep off the footboard to prevent pressure areas.
The bed was flooded as the water drinker was switched on and not checked properly - no one noticed till I got there. Urine on the bathroom floor and unflushed toilet. Inadequate

stimulation for a patient who is only there as he was released from the hospital following two strokes. He does not have dementia but has been put in there. He spent 13 hours on a trolley in hospital after the home sent him there 2 days after arrival as he had refused his meal. I fed him and he did not need to go but the call was not cancelled - went on his own with no staff and no exclamation as to why. We got to him and got him back hours later.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for taking the time to share your experience with us, it is important that we are made aware of all concerns so that we have the opportunity to address any shortfalls and to improve as a result. Following your detailed feedback at the time we have had the benefit of both being able to thoroughly investigate the concerns raised as well as to ensure that any actions needed are undertaken. We are sorry that the concerns you describe fall short of our usual caring standards; please be assured though that in the five months since we have been able to implement changes and improvements. Thank you for your feedback.

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Lakeview Care Home

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