Lakeview Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
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9.5 81 Reviews
  • Lakeview Care Home, Walsall
As a leading provider of nursing care for elderly people with dementia, complex dementia, stroke, progressive neurological illnesses and enduring mental health needs. The home provides bespoke enablement care for people with a variety of shorter-term needs as well as long-term nursing care.

At Lakeview Care Home, they have the expertise and trained staff available to provide enablement health beds to people needing short-term support. These transitional placements in to the caring and secure environment of a specialist care facility have proved to be very successful with NHS partners and warmly received by short stay residents.

Working in partnership with local Trusts, they provide a number of enablement health beds for elderly residents across a number of scenarios, including:

Elderly people who are ready for discharge but are awaiting a full social services package to be put in place before going.

Elderly people who are on the road to full recovery but need some additional physiotherapy and/or occupational therapy support on a short-term basis to rebuild confidence and skills before going home.

Elderly people who require a long-term placement who can be cared for in an enablement health bed, rather than block a badly needed NHS bed, while their permanent placement is being finalised

Their service includes providing nursing care for people with complex dementias, those who have had strokes or are dealing with progressive neurological illnesses and also palliative care for residents who are reaching the end of their life.

By providing their nursing service from within the Lakeview Care Home complex, staff are able to provide a clear pathway to/from specialist complex dementia or residential, respite and enablement services. Residents can step up/step down as required rather than having to transfer to an alternative health or care setting.

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Care Provided by Lakeview Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 151 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shelley Egison (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (151)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Lakeview Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome to Lakeview Care Home, dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible


  • Parking

  • •   Large car park facility with numerous disabled bays marked near visitor receptions


Lakeview Care Home Reviews (81)

Total of 81, showing 61-80
9.5

Lakeview Care Home has a Review Score of 9.5 (9.533) out of 10, based on 43 reviews in the last 2 years. Over all time Lakeview Care Home has 81 reviews.

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Review from S L (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is 94-years-old and has a very bad broken hip that is extremely painful. The staff could not be any more helpful. They are cheerful, and they are always prepared to offer information about my mother.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your kind words, we have passed this on to our staff.


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Review from G G (Sister of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Contact has been very limited during the past few months but the staff have done their best to keep us informed and involved.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your honest review, at times the coronavirus pandemic has placed significant strains on our services, we have introduced new communication channels and are delighted that visiting has restarted.


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Review from Steven H (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional treatment and care, particularly over the long period of shut-down due to COVID19 can only be commended and in high regard.
The particular carers and senior staff looking after have been great, and at certain times, exemplary.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your kind words. We are so proud of all our staff who have shown such tireless dedication in caring for our residents.


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Review from S H (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I must state that this review is written against the difficult background of COVID. I do feel that communication from the management team could be improved upon. However, the front line team show my mm and abundance of care each and every hour of each and every day. It has been difficult for
my family to hand over the care of the matriarch of our household into the care of a third party. The care that Mom is receiving is above and beyond what we could ever have hoped for. I have nothing but gratitude for each and every one of the front line team.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your review and the honest feedback in your comments. We do recognise the significant responsibility we have when a family places their loved one in our care and I am grateful for your positive feedback, which I will share with the team. The Coronavirus Pandemic has placed significant strains across all aspects of our services, at times this has affected our communication and I am sorry that this fell below expectations


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Review from Valerie C (Wife of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the Lakeview Care Home since February and he has settled really well. He has dementia and that gives me piece of mind knowing he is being cared for by the caring and friendly staff. We have also been able to FaceTime him most days, which during lockdown, was invaluable to me.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for taking the time to offer your feedback on Lakeview and we will pass on your kind words to the team.


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Review from Debbie S (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at Lakeview since January of this year. Since she has been there, staff have gone out of their way to keep us updated with Mom and nothing seems to be too much trouble for them. They have looked after her really well and can tell from talking to them that they care a lot for Mom. I am so
grateful for everything they are doing for Mom and they treat her with dignity and respect. There was an incident involving Mom and the way the staff kept us informed, has been second to none and, even during the visit today reassured us that everything is being done and apologised loads. I am so thankful to each and every one of them and am so happy that Mom is there with people who really care about her. In my eyes, they are all angels and I will never be able to show or tell them how grateful I am for them for looking after someone so precious so compassionately.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you so much for your kind words, we are so pleased we were able to provide the high level of care to Mum that you have mentioned. We are very grateful for the patience and understanding from families over this last year and any recognition of the hard work undertaken by the team is always a great boost.


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Review from Andrew B (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is much happier now than when she was at home, and she has now settled in well. I had my first post lockdown visit today and found all the staff pleasant and helpful, with my mum in good spirits.

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Review from Dawn G (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been resident at Lakeview for 2 years now. He settled in straight away and his care has been excellent. The staff are always professional, friendly and caring. Last year was a difficult year for the family not being able to see Dad. Window visits were lovely but not the same and we missed
him terribly but the staff kept us informed every step of the way.
My family would like to thank all the team on Kirkby unit for everything they do for Dad.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your kind words, we are so proud of all our staff who have shown such tireless dedication in caring for our residents. We will pass on your lovely comments to the staff on Kirkby Unit.


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Review from C B (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On Valentine's day the staff put on a wonderful meal and show, which all who attended had a really good time, more of the same.

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Review from Colin B (Partner of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my frequent visits, I have found the staff most friendly and caring. They show a lot of patience with the residents and treat them all with the utmost respect and dignity, beyond their care duty.

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Review from B H (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, lovely, safe environment.

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Review from M H (Wife of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care. Brilliant staff.

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Review from J S (Son of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and staff are all excellent.

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Review from P B (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is always of a high standard. The staff have been friendly and supportive to family and mother.
We have peace of mind knowing that our mother has her needs met. The staff always behave in a professional manner.

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Review from Stephen D (Son of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care and attention on Buttermere Unit. He was admitted for enablement but his health declined due to a pre-existing condition.
His care and attention from all staff was seamless from enablement to the palliative care that he needed at the end of his life. All staff were
also kind, caring and supportive to me and my family at that very difficult time.

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Review from Mary R (Niece of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Aunt and Uncle have resided at Lakeview. Each time we approached Lakeview regarding their entry we were met with nothing but help, friendliness and professional treatment. Currently, they have been all of the above and more in the care of my Aunt - first class!

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Review from Chris R (Son of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lakeview for several years now after suffering a stroke which left her unable to care for herself and needing constant care.


Right from my first enquiry at the home to see if she could become a resident, and ever since, she (and I) have always received excellent

care and attention from the friendly and devoted staff. I always feel so lucky that we were able to get her into Lakeview when you read the terrible stories of conditions at some other homes. Although I regularly visit my mother, I never have to worry about her when I am not there as I know she is being well cared for and that Lakeview will contact me if there are ever any concerns.


I would definitely recommend Lakeview to anyone with a relative who needs similar care or treatment.


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Review from Annie May W (Wife of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't find a bad word to say about Lakeview Care Home. It's just like home from home, the staff are great and everyone so helpful and kind. If my husband was royalty he couldn't have better treatment.

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Review from Jacky H (Daughter of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident of Lakeview Care Home for nearly seven years. He has always been treated with dignity and the staff have gone out of their way to ensure his wellbeing. Very satisfied with the services.

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Review from Margaret V (Wife of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since April 2018 and he has had exceptional care. The staff are wonderful and go out of their way to ensure the health and welfare of him. He is taken out for walks and joins in the activities. You don't know how much I appreciate the care and help the carers have been,
it really puts my mind at rest to know that he is safe and cared for.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Lakeview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Lakeview Care Home is calculated as follows: ( (344 Excellents x 5) + (111 Goods x 4) + (29 Satisfactorys x 3) + (10 Poors x 2) + (9 Very Poors x 1) ) ÷ 503 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeview Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 151 registered maximum number of service users is 30.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

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Sherise Osbourne

Job Title: Assistant Care Home Manager

Joined: 2022

Sherise Osbourne, Assistant Care Home Manager has a wealth of knowledge and experience in Dementia Care.