Manor House Nursing Home

Burton Manor Road, Hyde Lea, Stafford ST18 9AT
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9.0 43 Reviews
  • Manor House Nursing Home, Stafford
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Care Provided by Manor House Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 125 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sonia Tenniswood (Registered Manager)
  • Admission Criteria
    • All referral streams considered and Individual needs assessment completed within 24 hours of referral
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (95)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Manor House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All fees are subject to a detailed assessment of need which will determine the actual fee.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to visit Manor House Nursing Home at any time. Please sign the visitors book on arrival and record the time of leaving when exiting the building. Please adhere to any notices or information given by staff, for the safety of residents and/or visitors.


  • Parking

  • Free parking on site. Disabled parking bays are identified by signage in the main car park and the car park for the Mental Health Unit.


Manor House Nursing Home Reviews (43)

Total of 43, showing 1-20
9.0

Manor House Nursing Home has a Review Score of 9.0 (8.952) out of 10, based on 9 reviews in the last 2 years. Over all time Manor House Nursing Home has 43 reviews.

Overall Experience

  • 29
  • 10
  • 3
  • 1
  • 0

Date Published

43
1
1
9
34

Review from R V (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother, provided by the staff at the home during her last days of life, was excellent. As close relatives concerned for her welfare, we could not have asked for more consideration, compassion, and involvement than that provided by all members of the team.
It is extremely comforting to
know that my mother's final days were spent in such a caring environment.

Reply from Lorraine Shannon, Business Development Manager at Manor House Nursing Home

Thank you for taking the time to leave a review at what must be a very difficult time for you and your family. It was a privilege to care for your mother at such a crucial stage of her life and we are so pleased to hear that the care and support from the team brought you such comfort.


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Review from D H (Son of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident for 16 months and during this time he felt secure, happy and well cared for. The staff are this home's biggest asset. They are caring, and considerate and we were happy when leaving Dad in their care. The nursing staff could not do enough for Dad in his final days and for this,
we are eternally grateful. I would certainly recommend this home to anyone.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for taking the time to write this feedback for us. We as a team are incredibly touched by your kind words and grateful that the hard work our team deliver is recognised by our residents' loved ones. We will share your lovely words with our team.


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Review from Anna P (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much for the care and support you gave my 88-year-old mom over the past months. I am eternally grateful for your help through this extremely tough time.
The atmosphere of the home was friendly and relaxed and very clean. I would have no hesitation in recommending to anyone.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for taking the time to write this review. Our team, as you know, cares very much for everyone who comes to live here and their families who we get to know, so we're really grateful you took the time to write this feedback for us and will share this with the team.


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Review from Colin W (Son of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We thank that the nursing team are excellent in what they do, sometimes they go above and beyond, especially more senior staff members who we can go to if we have a question about care.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for taking the time to write this review. We're glad you feel you can come to us if you have a question; we are always here to help support you and answer any questions you may have.


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Review from G M (Brother-in-law of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the home welcoming, very clean and the staff very, very nice. Always welcomed and offered a drink. Very lovely home.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for your kind words, it means everything to us to receive such lovely feedback.


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Review from Peter K (Brother of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent nursing home.
Staff are well trained and show great care in helping my sister who is living with early-onset dementia.
The room she has is perfect for her needs. The rooms are kept clean by a daily cleaner. The food is of a very high standard and served to the residents by
the team of nurses.
I particularly like the way that the home is able to deal with the different needs of residents providing them with a variety of activities and social engagements. The gardens are really impressive and are landscaped by the gardener so that residents are able to appreciate them.
Car parking is easy and visiting is unrestricted so it is easy to 'drop in' to do a quick visit.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for writing this review. The team all take great pride in everything we do and we’ll ensure they see your kind words. Hopefully, we’ll continue to have a glorious summer and make the most of the gardens.


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Review from Cath K (Sister of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister has been in the Manor House since the beginning of March 2023. She was given a warm welcome by the staff, and I visited her every day for the two weeks I was in the country, so got to see most of the staff, plus I was going in randomly. Every encounter I had with the staff was warm and
responsive, they obviously spent a lot of time with my sister, chatting and reassuring her as she adjusted to a new place. My sister clearly likes her care team and feels safe with them. I call most days and often talk with a staff member as well as my sister, I appreciate their input. I love the presence on FB, thanks to the activities team, it gives me some idea of the day, plus is a useful conversational prompt when I talk with her.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for taking the time to write this review, it’s lovely to hear you think your sister likes her care team, we are very fond of her too!


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Review from Geoff H (Husband of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my wife was admitted the support from all the staff was superb. She receives the best possible service. Every member of staff is so supportive of my wife and myself and has helped both of us to adjust.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for writing this review for us. We’re really pleased you feel like we have helped you both to adjust - we understand the move into a nursing home is a big change and we’re always here for both our residents and their families.


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Review from A L (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a Manor House resident in mid-March 2023. We were very uneasy about placing him in a nursing home but his medical needs meant we had no choice. From the moment we walked through the door we felt much more at ease; the smell of the lunch was delicious, the place was clean and the staff were
very welcoming and informative.
However, it is the care from the staff that we were most impressed with. Dad had advanced Parkinson's and struggled with all oral intake, and with any kind of movement but he was very well cared for both emotionally and physically, and he was treated with dignity and respect.
In his final week, we knew he would pass away soon and during this time the staff were not only very attentive towards Dad but also caring and supportive to us as a family.
When we commenced the process of seeking a nursing home for Dad, there were many factors for us to consider but the quality of care and support was top of the list and Manor House Nursing Home delivered! Thank you!

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for taking the time to write this review. We understand it is not an easy decision to place someone you love so dearly into a nursing home and we're really pleased you felt your dad was well cared for. We will pass on your comments to the team who cared for your dad. Our team, as you know, cares very much for everyone who comes to live here and their families who we get to know, so we're really grateful you took the time to write this feedback for us.


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Review from D H (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very polite, helpful and it is clear that they care. Certain rooms could do with some TLC. Holes in walls filled in and coat of paint.
Overall experience is excellent.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for taking the time to write this review. We pride ourselves in having a team who care deeply about everyone who lives here. We'd like to address your comment on the TLC, we have a maintenance team who work every day to maintain high standards around the home and a re-decorating programme to ensure any areas that need attention are addressed swiftly, but thank you for the message as we really value feedback and we'll be sure to look into this.


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Review from Sally F (Niece of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is in the Manor House Nursing home in Stafford. He has old age Dementia but is still the lovely man he always was. He celebrated his 90th birthday on Friday 1st July 2022. The help given to my uncle by the Manor House staff I can’t praise enough. On the occasion of his 90th birthday, the catering
staff gave me all the help I needed to put on a small party to celebrate with his wife and a few close friends. They went above and beyond their call of duty to supply a beautifully presented buffet with everything we needed at hand to have a lovely afternoon celebration. Thank you to all the staff at the Manor House for the superb way in which my uncle is looked after and for making his birthday buffet such a success. Special thanks to his carer who couldn’t be there that day, as he was not feeling well. We missed you.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for this lovely note. We are very fond of your uncle and were delighted to be able to help you put on the party. We know how important occasions like this are to families and are always happy to help in any way we can. We'll pass on your message to everyone involved and his carer.


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Review from G C (Sister of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother was only at the home for 8 days before he passed away but our family saw a dramatic improvement in him. He was happy, joking and eating all of which he didn't do before he went into Manor House Nursing Home. The staff were all friendly, professional and helpful and they all seemed to love
our brother's character. Thank you all for the great care and respect you gave to our brother during his last days with us. You made his last days pleasurable having given him a little independence and a warm friendly caring place to lay his weary head for the last time. Thank you all.

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Review from Jayne A (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom came to Manor House Nursing Home for her end of life, so was only there for a few days. Whilst the home is looking a little tired, the decor was not our first priority. Mom had been in hospital for 8-weeks, and we were desperate to get her out to give her some peace and quiet in her final days,
and that’s exactly what she got. The home was clean, lovely and warm. I can’t comment on the food as I have said Mom was in here for her end of life. All of the staff were amazing, from keeping her respect and dignity to just being lovely to her and us. Our family will never be able to thank you enough; you're amazing.

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Review from Steve B (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m not one who takes the time to write reviews, however, after the amazing care my mother received at Manor House then I have to.
As a family, our greatest fear was that our beloved mother would have to spend part of her life in a nursing home, however, after a fall and worsening health in hospital
she was transferred to Manor House.
From the first second, our mother was treated with care and compassion and that was also how we felt. In a few short days, the staff became people we could talk to and shared their experiences with us.
Every staff member should be congratulated for really caring and not treating our mother as yet another resident or just another day at work for them.
Special thanks to all the staff.
The way they cared for Mother in her last few days and the way they handled Mother's passing and the family will stay with us.
Thank you for all you did.

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Review from M F (Son of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, all round care home.

Reply from Jodie McVay, Responsible Individual & Managing Director at Manor House Nursing Home

Thank you for taking the time to send in this review - we always endeavour to provide the best possible care and for you to leave this review means everything to us.


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Review from G H (Son-in-law of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff put on an excellent party, thank you.

Reply from Jayne Wood, Director of Nursing & Registered Manager at Manor House Nursing Home

Thanks for writing this review - and thank you for reaching out to us to ask to arrange the party! It was so lovely, and indeed very emotional to see your family together. We'll always do everything we can to accommodate people's requests and are so pleased we were able to do this for you. All the very best and we hope to see you soon.


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Review from Rajesh G (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the Manor for several years and has never complained. He is treated as an individual, and staff have catered to his personal and care needs. When I have visited, I have been treated well, and the staff are always welcoming and courteous. I have particularly noticed the high standards
of hygiene and cleanliness. Although it has been an exceptionally challenging time, I have always had confidence with the home.

Reply from Jodie, Responsible Individual & Managing Director at Manor House Nursing Home

Thank you ever so much for taking the time to write this review for us. Feedback like this means everything to the team - we're all very fond of your father. Ensuring people are treated as individuals and offering the very best care we possibly can is at the core of everything we do - and you are right it has been a challenging time not just for the staff but for your relatives too - we understand how hard it has been for families to not be able to visit in order to keep people safe, let's all hope we can keep moving forward and families can keep visiting and be together. Looking forward to seeing you soon.


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Review from Ian M (Great-Nephew of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally good. But due to COVID, have not seen my grate aunt's room or the facilities.
Note my rating for value for money, I do find it expensive!

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Review from Pauline D (Wife of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in his 3rd month at Manor House. He is very settled and happy. He speaks well of the staff and how they look after him. He's always clean and well cared for. When I visit or phone I'm treated with courtesy and friendliness. I definitely made the right choice.

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Review from M S (Son of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and the home is very clean.
Professional service.

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Current Review Score: 9.0 (8.952)

Overview of Review Score

The Review Score of 9.0 (8.952) out of 10 for Manor House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Manor House Nursing Home is calculated as follows: ( (76 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 104 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.26 Points relating to the number of positive Reviews for Manor House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25. 9 Positive Reviews ÷ 25 = 0.36

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Sophie

Sophie

Job Title: Facilities Manager

Joined: 1998

Sophie has worked at the The Manor House for over 25 years, along with her incredible team she organises daily activities and a calendar of events.


Bertha

Bertha

Job Title: Unit Manager

Joined: 2015

Bertha is one of our Unit Managers and a Registered Nurse.


Peter

Peter

Job Title: Quality & Compliance Manager

Joined: 2021

Peter is always one step ahead when it comes to ensuring the highest standards are in place.


Diane

Diane

Job Title: Senior Healthcare Assistant

Joined: 2007

Diane is one of the Manor House's longest serving Healthcare Assistants with a wealth of knowledge and experience.


Frequently Asked Questions about Manor House Nursing Home

What types of Care is Manor House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor House Nursing Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Manor House Nursing Home have?

There are 117 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Manor House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor House Nursing Home to the centre of Stafford?

1.6 mile(s) as the crow flies, distance by road may be significantly further.