Windsor House Care Home

Littleworth Road, Hednesford, Cannock WS12 1HY
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8.0 30 Reviews
  • Windsor House Care Home, Cannock
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Care Provided by Windsor House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Philippa Williamson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (3)

Funding & Fees Guide for Windsor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees are calculated on assessed needs for each individual.

Facilities

  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Windsor House Care Home Reviews (30)

Total of 30, showing 1-20
8.0

Windsor House Care Home has a Review Score of 8.0 (7.989) out of 10, based on 4 reviews in the last 2 years. Over all time Windsor House Care Home has 30 reviews.

Overall Experience

  • 8
  • 19
  • 2
  • 1
  • 0

Date Published

30
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0
4
26

Review from Barbara S (Wife of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited at least four times a week and found the staff very nice and helpful. The two activity coordinators are excellent, and the activities the residents take part in are very varied and interesting.
My husband is looked after very well, and the food from the staff in the kitchen is excellent.

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Review from Peter H (Husband of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than pleased at the attention my wife receives from the staff.
They are very attentive and aware of her needs.

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Review from K B (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been in the home since the 17th of April and I have only visited about 4 times. My experience so far is that all the staff seem very caring and management and admin staff friendly and efficient.

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Review from V H (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience, always good communication and happy to help with any concerns that crop up. Very happy so far with the care received.

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Review from Nikki S (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed at Windsor House for emergency respite care and so I had no prior expectations. From the onset, the staff there were exceptionally professional, kind, compassionate and keen to get to know her despite it being a short visit. Whether by phone or in person all staff demonstrated to me
that they understood and could engage with mum. I witnessed staff singing with her and she was happy and relaxed. Although I did not see activities they were advertised on a planner on the notice board. The physical building does need some TLC - unkept grounds belie the care inside. Equally more stimulating facilities would be welcome inside. I will not forget how each and every member of staff come to say goodbye to mum with a hug and a kiss. Thank you from the bottom of my heart.

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Review from R J (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a recent change in management, the overall standard of service/care provided has improved.
Staff are friendly, management approachable and the care given to mum is much appreciated. They follow safeguarding guidelines and always contact me if they are any concerns. The home is clean and tidy,
the rooms are basic and functional. The food is good. The care is the most important part of the package.

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Review from Tracy T (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom seems happy. Always confused. No longer know who we are. She has settled though.

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Review from H H (Daughter of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears happy. The staff are supportive, making sure she is safe and meeting her medical requirements.

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Review from Louise B (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident in Windsor House in April, after spending a few weeks in a community hospital where he was bedbound and needed 24 hours nursing dementia care. Quite understandably we had major concerns putting him into a care home, but once we visited Windsor House, we were immediately put
at ease by the wonderful staff so we decided to give it a try to see how he settled. On our first visit, we were amazed that dad was walking without assistance, he was dressed, clean and above all else happy. It was such a relief to see him, as we hadn't been able to see him prior to this since 5th Feb when he was taken to hospital (due to Covid restrictions). We were almost dreading seeing him for the first time, but we were so happy to see the loving care and dedication of the wonderful staff, and the way my dad interacted with them all - it was amazing. We can't thank the team enough for looking after dad - you are all wonderful, we are so grateful for making him so comfortable and dad again.

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Review from Susan J (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum praises carers, food and accommodation but management seem unresponsive and communication is impossible when no one answers the phone. We have not been offered any video link which would be a godsend at a time when normal visiting is not possible. A whole afternoon trying to call the home and mother’s
personal mobile without any pickup.

Reply from Olivia Shields, Marketing Assistant at Windsor House Care Home

Thank you, Susan, for taking the time to leave us feedback on your experience with us. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas.
Whilst communication and visits have been limited, family are welcome to request video calls with their loved ones. We kindly ask that you contact the home to do this, so that we can arrange a time that suits everyone.
We have taken all your comments seriously and see them as an opportunity to improve the services we provide, so will contact you to discuss these further. If you have any more concerns, please do not hesitate to get in touch. Thank you again.


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Review from Joy B (Wife of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and look after my husband well.

Reply from Olivia Shields, Marketing Assistant at Windsor House Care Home

Thank you, Joy, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Sheila P (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been looked after very well. She is 101 years of age.

Reply from Olivia Shields, Marketing Assistant at Windsor House Care Home

Thank you, Sheila, for letting us know how we are doing at Windsor House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C H (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the pandemic, I have been happy to have video calls and frequent telephone calls with my mom.

Reply from Kristen Fitzgerald, Marketing Assistant at Windsor House Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive. Have a fantastic day.


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Review from C C (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad moved in on 18th January and the staff said he settled really well. Due to COVID, this is my first visit to the home. The staff tell us he eats well and is now walking with a frame, which is good.

Reply from Kristen Fitzgerald, Marketing Assistant at Windsor House Care Home

Thank you for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.


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Review from Teresa G (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was here for a short time. He wasn’t at the end of his life, stopped all contact with my father, because I wasn’t power of attorney, even though I had looked after my dad from the age of 18 until I was 53. It was illegal what they did, we all have a duty of care, the manager was shocking.
She told many lies. My father passed away in very strange circumstances. Still waiting for answers, as they will not answer any questions with the Ombudsman following my father's death. Under the Human Rights Act, Article 8 it is illegal to stop all form of contact with family, this is exactly what they did. The manager needs to be removed from care.

Reply from Olivia Shields, Marketing Assistant at Windsor House Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. Since your relative's stay with us, there have been changes within the management team at the service, we now have a new home manager, deputy manager, and administrator. We will share your feedback with our team and communicate any lessons learned. Thank you once again.


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Review from L B (Granddaughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, friendly staff, lovely place to visit my Granddad.

Reply from Olivia Shields, Marketing Assistant at Windsor House Care Home

Thank you for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from C B (Friend of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not been able to see my friend in a while due to lockdown and my own ill health, it was wonderful to finally see my friend again albeit at a social distance. I see the home now has a new management team in place and have spoken to both the manager and deputy manager on the phone, and I can already
see the difference they have brought to the home. The staff are always wonderful, and nothing is ever too much trouble for them. I cannot wait to see my friend again. It’s a shame I can’t see more of them, but I understand why. I hope this management team will really help make Windsor House a better and more smoothly run home, which in turn will make all the lives better for those who live there. Well done to the whole team for keeping going through all the challenges that 2020 has brought. You are all wonderful.

Reply from Olivia Shields, Marketing Assistant at Windsor House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Windsor House Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Christine D (Wife of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I don’t normally make comments, although I feel the need to do so. My husband recently joined other residents at Windsor House after spending 10 months at another care facility. I was very concerned about his move. I soon realised I had made the right choice. His care has been 1st class to date. The
staff are so helpful and they go above and beyond with their kindness to both my husband and I.
Thank you to the home manager and the staff.

Reply from Ronnie Cavanagh, Marketing at Windsor House Care Home

Thank you, Christine, for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Irene W (Wife of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, cleanliness is very good. Occasionally my husband's room is a little bit smelly.

Reply from Ronnie Cavanagh, Marketing at Windsor House Care Home

Thank you, Irene, for letting us know how we are doing at Windsor House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Review from Marie B (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant helpful care staff, responsive to any questions or concerns. Clean, bright environment.

Reply from Ronnie Cavanagh, Marketing at Windsor House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Current Review Score: 8.0 (7.989)

Overview of Review Score

The Review Score of 8.0 (7.989) out of 10 for Windsor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.229 for Windsor House Care Home is calculated as follows: ( (16 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.229

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.76 Points relating to the number of positive Reviews for Windsor House Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 4 Positive Reviews ÷ 10.4 = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Windsor House Care Home

What types of Care is Windsor House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windsor House Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Windsor House Care Home have?

There are 46 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Windsor House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor House Care Home to the centre of Cannock?

2.4 mile(s) as the crow flies, distance by road may be significantly further.