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Windsor House Care Home has a Review Score of 8.0 (7.989) out of 10, based on 4 reviews in the last 2 years. Over all time Windsor House Care Home has 30 reviews.
Review from Christine H (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Windsor House Care Home
Thank you, Christine, for letting us know how we are doing at Windsor House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Pauline S (Sister of Resident) published on 27 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Windsor House Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Paul W (Son of Resident) published on 27 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Windsor House Care Home
Thank you, Paul, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Windsor House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from J H (Sister of Resident) published on 7 February 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home
Thank you for your wonderful feedback. We appreciate you taking the time to let us know how we are doing at Windsor House Care Home and are pleased to learn it has been so positive. We look forward to seeing you again soon. Have a wonderful day.
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Review from Kathleen R (Wife of Resident) published on 31 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home
Thank you, Kathleen, for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Cleanliness
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Food & Drink
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Value for Money
Review from Sheila W (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home
Thank you, Sheila, for your comments about your experience at Windsor House Care Home. We really appreciate you letting us know how we are doing. We look forward to seeing you again soon. Take care.
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Review from David T (Husband of Resident) published on 26 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home
Thank you, David, for sharing your experience of Windsor House Care Home. We appreciate you taking the time to let us know how we are doing and are happy to hear that you have had such a positive experience. We look forward to seeing you again soon. Take care.
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Review from A B (Son of Resident) published on 26 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home
Thank you for sharing your experience of Windsor House Care Home. We are pleased to hear it has been so positive. Our number one priority is the care and wellbeing of every resident and we are are happy you have been able to see this for yourself. Thanks again for your feedback. Take care.
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Review from E B (Husband of Resident) published on 28 September 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home
Thank you, for your comments about your recent experience at Windsor House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Please let us know if there is anything else we can do for you; we are more than happy to help! We look forward to seeing you again on your next visit.
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Review from John P (Son of Resident) published on 15 September 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Windsor House Care Home
Thank you, John, for your comments about your recent experience at Windsor House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 8.0 (7.989) out of 10 for Windsor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.229 for Windsor House Care Home is calculated as follows: ( (16 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.229
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.76 Points relating to the number of positive Reviews for Windsor House Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 4 Positive Reviews ÷ 10.4 = 0.385
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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