Tudor House Care Home

Littleworth Road, Hednesford, Cannock WS12 1HY
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7.8 26 Reviews
  • Tudor House Care Home, Cannock
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Care Provided by Tudor House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Natalie Newell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)

Facilities

  • Close to Local shops
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Tudor House Care Home Reviews (26)

Total of 26, showing 1-20
7.8

Tudor House Care Home has a Review Score of 7.8 (7.760) out of 10, based on 3 reviews in the last 2 years. Over all time Tudor House Care Home has 26 reviews.

Overall Experience

  • 8
  • 14
  • 4
  • 0
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Date Published

26
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3
23

Review from Teresa A (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mum receives at the home. She is very settled and is starting to join in with activities more. The care, the staff show to Mum is really good. She is always clean and tidy as is the room and environment. When Mum needed to go to the hospital for a check-up the staff
there said how good her skin care was.

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Review from Steve B (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A much improved care home which I would recommend.

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Review from Tracey T (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Tudor House Care Home has greatly improved since the current manager has taken over. More activities in the last few months, something that had almost disappeared. My mom seems a lot happier in recent months as she had started to feel down with no activity interaction.

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Review from Jo D (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mom was discharged from hospital on end-of-life care, I wanted her to spend whatever time she had left at home. Due to factors outside of my control, this proved impossible. I was very apprehensive and upset at the prospect of looking at nursing homes for her. Choosing Tudor House proved to be
the right decision. The manager, was more than happy to show us around, before we made the decision of which home to put our trust in, to look after Mom. We had a good feel about Tudor House after our visit; seeing the staff and having the manager answer our questions. Mom was only there 5 days before she died but she received the best of care. It was obvious the staff they employ are following their vocation in life rather than being there just "because it's a job." I cannot fault the professionalism, care and compassion shown to my mom. I thank all who were involved in my mom's care, and for doing everything possible to make her passing pain-free, comfortable and dignified.

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Review from L B (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Tudor House since February 2022. Her overall health and wellbeing has improved. The staff are friendly and approachable and Mum's needs are being met. Overall, Mum has settled in well and I feel happy and confident she is being well looked after.

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Review from D Q (Brother of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother has lost a lot of weight since he has been at Tudor House. He suffered from gout and watches what he eats but they keep giving him food which is not the diet that he wants. He is over six feet tall and his diet is mostly baked beans and eggs so no wonder he has lost a lot of weight.

Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home

Thank you for your feedback about Tudor House Care Home. We appreciate you taking the time to give feedback and let us know how we are doing.
Dining is an important and enjoyable part of daily life in our home and we take great pride in providing delicious and nourishing meals for all our residents. Our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular dietary requirements or wishes in relation to food or the serving of meals. There is always plenty of choice on our menus, however, if they feature something that is not to their liking, residents are able to request an alternative meal or order something from our Chef’s special menu that day.
Our Home Manager will be happy to discuss your concerns in more detail on your next visit to the home, however, if you would like to discuss this sooner, please do get in touch. Thank you again.


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Review from David M (Aunt of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management have been excellent and really welcoming to our aunt - they have made Tudor House really feel like it is her home. Thank you for all your hard work.

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Review from Sarah F (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for palliative care for my mom. Having spoken to the deputy manager and having been allowed to visit and look around, I felt confident Mom would be in good hands. Any questions I had, or if I just wanted to discuss anything in the early days, I always felt I could approach the manager
and she would always ensure that either she, or the nursing staff would do their very best to accommodate us. All aspects of covid safety were adhered to, at all times and the staff were very friendly and caring both to my mom and myself, especially on days where it was harder to deal with Mom's condition. Sadly Mom was only here 7 weeks, before she passed away, but her final days were made as comfortable as possible and I thank the staff for that, especially the manager, who went our of her way to help Mom adjust and cope with her situation. Thank you all.

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Review from Allison S (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We recently needed urgent palliative/end of life nursing care for my 94-year-old Dad. After some research, I phoned Tudor House. A member of staff took the time to listen and understand our needs and, even on a bank holiday weekend, offered to contact the off-duty home manager. Within 10 minutes, the
manager called, agreed that Tudor House could accommodate Dad at short notice and talked me through what they could offer. He was incredibly kind, generous with his time and supportive, and I instantly felt we had found the right place.


Everyone made a fuss of Dad and put him at ease. As it was end-of-life care, we were able to visit under strict COVID-19 controls and were looked after by kind, cheerful and supportive staff every time. Dad's bedsores eased, and he was noticeably more comfortable. When the end came, he was treated respectfully, and again, the staff rallied around to support us. I would not hesitate in recommending Tudor House to anyone else in similar circumstances.


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Review from Jed C (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is the proudest, most independent person you could possibly meet so when she fell ill and was no longer able to look after herself it was going to be a challenge to find an establishment that would suit her needs. From the moment I met the manager, I got the sense that mum would be in good hands
here and that has proven to be true. The staff all know the residents and you can tell. Whilst mum has had a couple of days where she is a bit lost and didn't understand where she was, compounded by the COVID situation there are signs in the wall of her room explaining where she is and where the family are in relation to her, she has settled very quickly and hasn't been distressed. Whenever I have had an issue with getting mum on her mobile (old people and technology don't mix) I've been able to call the home and they have sorted it. Both in the management team have been excellent and I can only recommend Tudor House in good terms.

Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home

Thank you, Jed, for your comments about your recent experience at Tudor House Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.


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Review from Shannon R (Granddaughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great nan spent the last few weeks of her life with Tudor house. They helped her with her day to day needs. I am so grateful for the help and support they offered her during her final moments. Thank you.

Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home

Thank you, Shannon, for your feedback and for taking the time to share your experience at Tudor House Care Home. We are so sorry to hear about your Great Nan, but pleased you felt she received great care with us at Tudor House. If there is anything more we can do, please do not hesitate to reach out.


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Review from Ann H (Daughter-in-law of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very dedicated and caring and nothing is too much trouble for them. My husband and myself were made very welcome each time we visited and knew that if we had any questions they would be answered. Very happy with the care given.

Reply from Kristen Fitzgerald, Marketing Assistant at Tudor House Care Home

Thank you, Ann, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tudor House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from D B (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this home caring and helpful. Always keeping me in touch with my Mother. Her needs are met even when they seem a little strange. The staff do their best to keep her calm and comfortable, some going out of their way to help.

Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Anthea J (Daughter-in-law of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we first visited the home we had a good feeling about it. There was a good atmosphere. Everyone was friendly but not ‘over-so’!
We are pleased that my mother-in-law quickly settled in as she did not want to go into a home.
The care seems very good and everybody is helpful. We like the idea of
the FaceBook page. I would like to see tablets or laptops available for supervised use by the residents. Our children and grandchildren live a long way away (as do we) and this way she could see them which she loved when we had ours with her.

Reply from Olivia Shields, Marketing Assistant at Tudor House Care Home

Thank you, Anthea, for letting us know how we are doing at Tudor House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from Michael S (Nephew of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my aunt resident in Tudor House, I am always impressed by the caring attitude of the staff, towards her. Nothing seems too much trouble, whether it be making sure that she eats and drinks regularly, to having a laugh at some little happening.

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Review from J P (Niece of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident of Tudor House for many years. We have had a few minor issues throughout this time but these have always been resolved, and I find the current management and staff very helpful. I have been very impressed with the commitment of the senior carer and the team to ensure the
safety and well-being of their residents during the current Coronavirus pandemic, and also the thought was given to relatives by setting up the social media group page, telephone calls etc to aid communication at this time. A big thank you and well done to all of you.

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Review from Roger A (Nephew of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looking for a care home to provide help and support for my uncle when he was due to be discharged from hospital. The NHS were offering a very basic care package in his own home which I felt, given his age and frailty, placed him in a very dangerous situation. After contacting a few care homes
near his home the response I got from the Tudor House manager was fantastic. She shared my concern, she went the extra mile in dealing with a very uncooperative discharge team at the hospital. She and the staff made him very welcome and gave him the best possible care whilst he was with them.

Reply from Amanda Speck, BDM at Tudor House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tudor House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Toni M (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad has been with you just over a month and we did not get off to a very good start. We were misled in a way as to how the care package would be run. We feel as a family that we have been ignored when we ask for certain procedures to be carried out. We have also had to make comments on a couple of staff
members attitude, in and around Dad and other residents.

Reply from Ronnie Cavanagh, Marketing at Tudor House Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from S W (Niece of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie has settled in well and is being looked after very well. The staff are friendly and helpful.

Reply from Ronnie Cavanagh, Marketing at Tudor House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tudor House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M F (Niece of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff.
My auntie has settled in really well and seems happy and well looked after.

Reply from Ronnie Cavanagh, Marketing at Tudor House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tudor House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 7.8 (7.760)

Overview of Review Score

The Review Score of 7.8 (7.760) out of 10 for Tudor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.222 for Tudor House Care Home is calculated as follows: ( (11 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.538 Points relating to the number of positive Reviews for Tudor House Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 3 Positive Reviews ÷ 10.4 = 0.288

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Tudor House Care Home

What types of Care is Tudor House Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tudor House Care Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Tudor House Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Tudor House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Wheelchair Access, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tudor House Care Home to the centre of Cannock?

2.4 mile(s) as the crow flies, distance by road may be significantly further.