What types of Care is Needwood House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Needwood House provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Needwood House have?

There are 31 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Needwood House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Needwood House to the centre of Cannock?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Needwood House care home, 58/60 Stafford Street, Heath Hayes, Cannock, Staffordshire WS12 2EH

Review from Jeanette K (Niece of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience

Our relative came to the home as an emergency admission several miles away from his usual residency and as a result of hospital discharge and the need to find a suitably resourced and compatible environment as our relative had unfortunately developed several complexities resulting in a need for accommodation

with a lift and additional resource to manage 1:1 needs. During the short time that our relative lived in the home we saw a glimmer of the old person we knew prior to him becoming unwell. The attentiveness of staff at Needwood and the pro-activeness across the frontline and management made it so easy to communicate and feel still part of our relative's life and progress. You all worked hard to build his strength back up, he began to eat and drink regularly and he remained calm as well as engaging around the home with the kindness and support of the whole team. Personalised care and support is evident and the knowledge of needs is very clear. On behalf of us all, we sincerely thank you all for your compassion.

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review. Your feedback is so appreciated and we are all delighted that the commitment and care shown by our dedicated team had such a positive impact on your uncle's wellbeing.

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Review from Joanne S (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience

My dad was transferred to Needwood House in February 2018 from hospital due to having a brain haemorrhage. At the start of our journey here, it was clear that the staff genuinely cared for each resident's well-being. Dad was a handful, being aggressive and just walking about aimlessly and was very hard

to look after but the expertise of the carers was second to none. I always felt that the staff showed compassion and patience, as they stayed with Dad, they were not 'in his face', they just walked around with him to make sure he was safe. The staff consistently demonstrated professionalism while going above and beyond to make everyone feel comfortable and dignified. The home is clean, well maintained and this last year has had a makeover due to being taken over from a different provider. The management team were approachable and attentive to any queries or concerns I raised. I would recommend Needwood and I could not be more grateful for what they did for my dad. Thank you!

Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for your kind words and for taking the time to share your feedback. We take our responsibility for the care of our residents very seriously, so it means the world to us that you felt assured that your loved one was well cared for. We will pass along your feedback to our team, and I'm sure they will deeply appreciate your thoughtful message.

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Review from J S (Father of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience

During January, February and Match 2024, considering how many visits he has had from various doctors, mental health teams, social workers etc., 3 together occasionally! Different assessments, one was a real trial via a mobile phone, held by a nurse, and a recorder. Visits by opticians (much needed).

All to help his recovery along with all the care provided by the many sectors and management at Needwood; very much appreciated.
But my son has always enjoyed his own space and freedom. His paranoia kicks in when there's loud noises. He objects to the ever presence of 1 to 1s and regularly shouts, "I want to come home."

Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for taking the time to share your feedback with us. We deeply appreciate it. We understand that this can sometimes be a challenging process, and we strive to support families every step of the way. We will be sure to share your feedback with our team.

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Review from Sophie S (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience

I don't really know where to start with our journey into Needwood House, we would love nothing more than my dad to be at home with us but Needwood House is the next best thing.
From the first day when we went to look around we got this instant feeling everything was going to be ok now, socially he

is never in his room. We even joke we need to get him a diary for our visits.
He is so happy now and the change in him is so warming to see, we no longer worry if we can not get in to see him as we know he is just fine and has plenty of company.
We could not even begin to name staff who go above and beyond because every single staff member does, they are so warm and welcoming they really are amazing. They have so much care for every single resident.
We could go on and on about how amazing this home is, there are not enough words to express how much love there is all under one roof.
My biggest regret is not finding them sooner. Thank you. very happy relatives.

Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for sharing your feedback with us. Your kind words mean the world to everyone here at Needwood House. We are committed to enhancing the quality of life for our residents and working closely with their families to make the journey with Needwood House as smooth as possible. We'll be sure to share your feedback with our dedicated team.

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Review from Louise F (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience

All the staff do an excellent job of caring for my mum both physically and mentally. The home is first class, my mum has been there for nearly two years now and we have no faults at all keep up the good work and thank you all for being so caring and understanding with everyone’s individual needs.

Reply from Rachel Ball, Manager at Needwood House

We deeply care for each resident who chooses to make our community their home. We sincerely appreciate you taking the time to share your feedback with us, and we will be sure to pass it along to our dedicated team.

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Review from Amanda W (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

Needwood House gave my dad the care he desperately needed at the end of his life.
Previous experience of the care homes Dad had been in was poor so when he was offered a place at Needwood, we were sceptical. We had no need to be concerned. The team were warm, caring and considerate of Dad's needs and

challenges. The team treated Dad with the dignity he deserved. Whenever we visited they welcomed us and ensured our visit was positive, if only Dad had been there a little longer.
I would recommend Needwood House to any family who are offered a place for their loved one.

Reply from Rachel Ball, Manager at Needwood House

Thank you for taking the time to write this review for us; feedback from the relatives of our residents means everything to us and I’ll pass your comments on to our team. We are dedicated to treating everyone with dignity and respect, we wish he had been with us longer too. We hope you are doing ok. From all of the team at Needwood House.

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Review from Debbie V (Daughter of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience

This home has been our saving grace! I’m writing this review because, when Dad was being transferred to this home from hospital in January 2023, there were no recent reviews to read and, as his daughter, I was worried. I had absolutely no reason to be anxious because this home is amazing on all levels.

Dad was placed in this home having spent 12 months in hospital with Caspa2 autoimmune encephalitis, a condition which causes swelling of the brain and symptoms similar to dementia. He was very confused, overwhelmed and violent. The home manager assured me they could meet his needs and, oh my goodness, she wasn’t wrong. In the 2 months that he has been at Needwood House he has completely transformed. The staff are all wonderful, pleasant and smiley. Dad raves about the food and is in love with the cook! We are always made to feel welcome during visiting and are happy that dad’s needs are being met. He always looks smart and well kept and we could not be more grateful. Thank you Needwood

Reply from Rachel Ball, Manager at Needwood House

Thank you very much for your review. I will pass your lovely words onto the team

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Review from Louise R (Daughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience

Dad was transferred to Needwood House from hospital in September 2018 due to his worsening dementia and aggressive behaviour. He is happy and content, always clean, his personal needs are taken care of and we know that they care for him as we would have loved to have managed at home. He eats well (we

know this from what he wears of it) and is always supplied with regular drinks.
As relatives, we are treated as part of an extended family, welcomed by name when we arrive and the care team have built a rapport with both Dad and us. We cannot fault the level of care he is given, always plenty of carers on hand, medical needs attended to and any issues raised with the home resolved quickly. We have been able to personalise his room, have planted a pot which sits by his favourite window seat and the home are allowing us to celebrate Mom and Dad's Golden Wedding at the home with friends and family. We would recommend Needwood to anyone who is facing having to entrust their loved one into the care of others!

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Review from David W (Son of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience

This is the 3rd care home that my father has lived in and he has been here for 3 years. As I have 2 others to compare to I have to say that I am very happy with his care.
I always find him clean and smart, always with a carer nearby.
He has been taken out on various trips/excursions.
He had sepsis

at one point and it was spotted immediately. He was taken to hospital and I was informed quickly. The hospital staff were very impressed.
The staff all seem to be 'on the ball' and I think this comes from good leadership.
I have peace of mind that all of his needs are being met and wouldn't want him anywhere else despite the fact that I live 30 miles away.

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Review from Paul S (Son of Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience

My mother has been a resident here for 2 years and has severe dementia. During her time here her condition has deteriorated but the care that she has received has been wonderful. She is treated with dignity and with respect and although her behaviour can be challenging her needs are always thought of

first. We had to move her from her previous care home due to poor standards and this is the best decision we ever made. The staff are always pleasant and welcoming and we feel totally satisfied in the knowledge that she is safe and settled.

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Review from Ann M (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience

We moved my mother here from her previous care home as her dementia has deteriorated and during her time here she seems a lot more settled. Her needs have been taken care of and she is always treated well. The staff show her respect and treat her with dignity even though her behaviour can be very challenging

at times. Nothing is ever too much trouble for the staff and they are always pleasant and happy when you visit.

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Review from Alison S (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience

Mom became a resident at Needwood House the week before Christmas. The home manager, nursing staff and admin staff dealt with every aspect of mom’s move from hospital to Needwood House promptly and efficiently.
Having worked in a similar environment to Needwood during the past, mom believes that she

is at work and loves to ‘help’ when she feels up to it. The staff (nurses, carers/activities, laundry/cleaning and kitchen) are all wonderful; with mom and with us when we visit. All staff are friendly, some going above and beyond their duties.
My husband, sister and I viewed approximately ten care homes during December 2018 and my Aunt (mom’s sister) is of the opinion that we could not have found anywhere better.

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Review from Jules G (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience

Mom has been at Needwood since December 2018. The standard of care is extremely good and the staff can be approached at any time during visits, to ask questions or raise any that would make mom's daily life more comfortable. There are activities and residents are free to walk around. There are several

rooms for mom to sit in with different views of the garden and interaction is encouraged for those residents able to. Food and drink is readily available. The care home has the feeling of being just that, a home.

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Review from Cypo H (Private Carer of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience

As an agency health care worker who has worked in various other care home settings Needwood Care home has impressed me by their high standard level of care. The dedication and commitment from staff and management is admirable. One place I do not hesitate to go back and be part of again and again. Well

done for your commitment to patient care.

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Review from Debbie S (Daughter of Resident) published on 11 February 2018
Submitted via Website • Report

Overall Experience

The staff at Needwood looked after my mum for 16 months after the situation at home became unmanageable. We were delighted to find her a home that worked so well with her and for her. We were always welcomed and watched as Mum interacted with everyone, and saw her develop new relationships and routines.
As

her health deteriorated she was always well looked after, and she recovered from a stoke amazingly thanks to the care and support she was given. In December a chest infection took hold and despite multiple courses of antibiotics she faded away. She was looked after wonderfully and had a peaceful and dignified death with famiily at her side. The feeling that we could totally trust the staff to look after her meant that a difficult time was made bearable and we had energy to look after my Dad.

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Review from Kelly H (Granddaughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience

Amazing caring staff. Nothing was too much trouble. My grandfather received nothing but the best care and utmost respect. He passed away in Needwood and the family were cared for and treated for wonderfully. Cannot recommend this place highly enough.

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Review from Naomi S (Daughter of Resident) published on 10 March 2017
Submitted via Website • Report

Overall Experience

The care and encouragement that my mother has received at Needwood House has been excellent and has greatly improved her quality of life. The carers are very interactive with all the residents and make sure that atmosphere is calm and pleasant. All the staff, including those doing cooking and laundry,

are happy to be with the residents - my mother likes to walk around chatting and 'helping', and their gentle humour and kindness are a pleasure. The home itself is kept warm and spotlessly clean. My mother takes pleasure in eating and drinking, and the meals are very appetising, and snacks available day and night. In terms of personal care, they do everything to keep her as well as possible, in some trying circumstances - she is always wearing clean clothes that are right for the weather and circumstances, for example, and change dressings with gentle persuasion. We as a family feel fortunate that my mother is here, and the family is included in the support that is offered.

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Review from Carole E (Daughter of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience

My mum is currently a resident in Needwood House and has wonderful care from the staff. She is always treated with dignity and receives lots of attention when required. The staff are lovely with my mum and even when she is having a "difficult" day they know exactly how to keep her calm and always have

a gentle manner with her. My mum's room is spacious and modern and always very clean. She enjoys the food of which there is always lots of choices.

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