Needwood House

58/60 Stafford Street, Heath Hayes, Cannock WS12 2EH
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9.8 21 Reviews
  • Needwood House, Cannock
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Care Provided by Needwood House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Ball (Registered Manager)
  • Admission Criteria
    • NHS, Social, Private
    • Ages 18+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Needwood House

  • Funding Types Accepted
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to the home. Needwood House tries to have protected mealtimes between the hours of 1-2pm and 5-6pm to allow their residents to have uninterrupted meals. However, if needing to visit during these times, the home will accommodate the visit, but politely ask that visitors inform them first.


  • Parking

  • Free car park or on road


Needwood House Reviews (21)

Total of 21, showing 21-21
9.8

Needwood House has a Review Score of 9.8 (9.821) out of 10, based on 10 reviews in the last 2 years. Over all time Needwood House has 21 reviews.

Overall Experience

  • 15
  • 6
  • 0
  • 0
  • 0

Date Published

21
4
7
10
11

Review from Carole E (Daughter of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident in Needwood House and has wonderful care from the staff. She is always treated with dignity and receives lots of attention when required. The staff are lovely with my mum and even when she is having a "difficult" day they know exactly how to keep her calm and always have
a gentle manner with her. My mum's room is spacious and modern and always very clean. She enjoys the food of which there is always lots of choices.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Needwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Needwood House is calculated as follows: ( (92 Excellents x 5) + (20 Goods x 4) ) ÷ 112 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Needwood House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 6 hours ago

Please contact the home directly for information relating to bed vacancies


Awards / Recognitions (0)

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Meet the Team (4)

Rachel

Rachel Ball

Job Title: Registered Manager

Joined: 1996

Registered Manager Rachel has worked in care since the age of 16. She started as a Carer before becoming a Senior Carer, then Supervisor and Manager.


Qualified with the Level 5 Managers Award, Rachel is proud to be able to care for people with complex care needs and those who may have experienced failed placements elsewhere. Rachel prides herself in being an active listener and emotionally present with all of her residents and team.


Claire

Claire

Job Title: Deputy Manager

Joined: 2012

Deputy Manager Claire has worked in care since the age of 18. Claire says of Needwood House, "I enjoy working in a complex environment, where the home specialises in providing skilled, effective, holistic care to residents who have challenging behaviours. As a team we manage to nurture these behaviours, with love, care and continuity, staff are fully supported, it is a relaxed environment, that feels like you are family."


Jade

Jade

Job Title: Activities Coordinator

Having worked at Needwood House for over seven years in several positions, Jade has developed many different skills, making her very experienced in care. Knowing the residents and team at Needwood is a great help when creating an activities schedule.


Karen

Karen

Job Title: Chef

Our Head Chef, Karen, has worked at Needwood House for over four years. She started as a carer, then moved to work in the kitchen, where she has been ever since. With qualifications in care and catering, Karen is perfectly suited to her role, ensuring the residents’ nutritional needs are met.