Review from J C (Wife of Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience

My husband was rather reluctant to become a patient in a nursing home. With the patience, care, kindness and understanding of the staff he is now settled, content and happy.

Reply from Amanda Bisson, Registered Home Manager at Rider House Nursing Home

Thank you for your kind words and lovely feedback. It is a pleasure to see residents settle in and makes our job very rewarding.

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Review from J M (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

Rider House offers excellent attentive, compassionate dignified care, and leadership, from individuals who have professional and personal experience within the Care sector; great staff ratios - nothing is ever too much trouble for the staff who always appear pleasant upbeat and jolly - the empathy for

residents exudes from staff! On considering a Care Home for your relative only use review websites as one means of investigation as providers can refuse for them to be published. Consider the environment! Rider House offers lovely quiet lounges with no loud call bell systems constantly ringing and a separate dining room, again aiding a peaceful environment. Unfortunately, Mum's previous placement lacked such and staff lacked the training to deal with her fluctuating dementia but I'm glad to say staff at Rider House nurture Mum with TLC and previous complaints of ill-treatment from Mum are no longer made: Rider House Nursing Home has restored our confidence. Thank You!

Reply from Vicki Weller, Managing Director at Rider House Nursing Home

Thank you for taking to time to write such a detailed and heartfelt review about Rider House Nursing Home. Myself and the team at the home are absolutely thrilled to read your kind words. Thank you so much.

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Review from Rachel E (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

It is early days for my close friend to be at the Rider House Nursing Home, but in that time she and I have been greeted with such care and support, both from the home manager and every worker we have met.
The atmosphere as you enter is one of positivity and liveliness but professionalism.
It is

very bright and airy set in lovely maintained grounds.

Reply from Vicki Weller, Managing Director at Rider House Nursing Home

Thank you for your lovely review of our home, everyone at the home works very hard to keep the home the special place it is, I will pass on your kind words to the team.

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Review from Carol S (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience

Mum was at Rider House for three years. She received excellent care and was always treated with dignity and respect. The staff have a very difficult job sometimes but meet those challenges with such care, compassion and a cheerful disposition. The care shown to us towards the end of mum's life was exemplary.

I cannot thank them all enough.

Reply from Vicki Weller, Managing Director at Rider House Nursing Home

Thank you for your feedback, we really appreciate your kind words, and I know it was an honour for the staff to care for your dear Mum.

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Review from Carol (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

My Mother entered Rider House from hospital during covid restrictions. From my first enquiry, Rider House helped me in every way possible to make choosing and Mum's transition to Rider House as easy as possible. When visiting was not possible, I was still able to contact Mum and the staff were all beyond

helpful when I rang to see how Mum was. Visiting was then possible in their pod, which was run so efficiently and with safety always at the forefront. I could tell Mum was happy and that the members of staff I saw with her were always so caring. Sadly my Mum has now passed away, but again the way the lovely staff at Rider House helped during Mum's last few days and this sad period I will forever be grateful for. I would be extremely happy to recommend Rider House to anyone.

Reply from Vicki Weller, Managing Director at Rider House Nursing Home

Thank you for your kind words, and such a heartfelt review of our care home. The whole team at Rider are hardworking and caring and this shines through in the service we provide. It was a privilege for the team to look after your dear Mum. Best wishes from us all.

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Review from J F (Daughter-in-law of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

Rider House have provided excellent care treating my mum-in-law with great dignity and genuine tenderness. Although she is receiving palliative care they have enabled her to participate in mealtimes and activities in the dining room. She has enjoyed the fabulous food and endless cups of tea! Such a

wonderful team providing an excellent service.

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Review from C D (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

We are very happy with the care given to mum. She is content and joins in all the activities at the home.

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Review from P W (Nephew of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

New owner and management needing time to improve the running and efficiency of the home. Overall it is very satisfactory and residents are looked after in a safe home. Although improvements can always be made the first in my opinion is the laundry service when you buy new for your family and their name

is in it why is someone else wearing it when you visit? Time and time again when you check the wardrobe you have someone else's clothes and they must have theirs and yet room numbers and names can be seen all the time. Thank you.

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Review from R L (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

Overall very happy with the home. The home always feels warm and welcoming and I feel my mum is well looked after. I do sometimes feel that the staff are overstretched. It would be nice if they had a small amount of time to chat with my mum. Most of the staff are friendly and do an amazing job. I feel

under the manager's leadership the home has a lovely family feeling.

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Review from Pauline D (Wife of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

Difficulties- Being taken back to his room after lunch, the same thing after tea sometimes has to wait along time, I understand they are busy.
Plus Side; Choir is doing a show. Craft class, keep fit, bingo, entertainer.
Meals; generally good, also very little choice of sandwiches.
Manager and all

the carers look after my husband excellent.

Reply from amanda bisson, Manager at Rider House Nursing Home

Thank you very much for your review. I have taken note of your concerns and will endeavour to address these as a matter of urgency.

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Review from B B (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

Staff very kind, friendly and caring.

Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you for your lovely review. I will share your comments with the staff.

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Review from Anne C (Wife of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

Since my husband arrived in Rider House, he has been treated with the utmost care, compassion and dignity. He is very well cared for, and although I know he cannot communicate his wishes, I feel that they are all being met very well. All members of staff have shown much love and understanding to myself

and my daughter as we have found it very hard to cope with my husband's condition.
The home itself is warm and clean, and the gardens are well kept, a nice place for the residents to sit. The meals are excellent with choices, and always well presented. A variety of entertainment/activities are provided, and those taking part always appear to be very happy. I would not hesitate to recommend Rider House to anyone looking for a home for their relatives.

Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for your wonderful review. The staff and I are privileged to be a part of your husbands care and always enjoy yours and your daughters visits. You all make our days very special.

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Review from Stacey S (Granddaughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

I cannot fault this care home. All the staff are wonderful, friendly and attentive. They cannot do enough for the residents, but not only that they take the time to look after you as a visitor and make you feel at home. I cannot thank the staff for all the care they have given my nan since she has been

here. Nothing is ever too much trouble and the atmosphere feels like one big happy family.

Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for the lovely review. It is a pleasure to look after your Nan and all our wonderful residents who brighten our days each and every week.

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Review from Beverley J (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

When our mum first went into the home she was not happy. The Management and staff were very kind. They made her feel very welcome. She has been there for two years now making lots of friends among residents and staff. Encouraging mum to go into Rider House was the best thing for her. She has gone from

living a sad life on her own to being the happy mum I knew of old.

Reply from Amanda Bisson, Mananger at Rider House Nursing Home

Thank you very much for your wonderful review. It is our pleasure to look after such a wonderful lady who brings laughter and joy to all the staff and her fellow residents.

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Review from Heather S (Daughter of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience

I have found the Rider House Nursing Home to be wonderful. The care and respect from the manager and all members of staff to my mum and family has been brilliant. The nurses have given me encouragement and support and all staff have made mum feel safe and cared for. In my mum's own words ' I cannot

fault them' There is an on-site hairdresser and activities. I would not hesitate to recommend the Rider House Nursing Home.

Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for the wonderful review. We take pride in our holistic approach to care, believing families are just as important as residents and appreciate that this has been recognised and valued.

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Review from Carolyn P (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

Both my parents moved into Rider House in October 2019. The care that they have received has been wonderful. My father passed away here and everyone from the manager through to every member of staff was so thoughtful and supportive, making a sad situation far more bearable. My mum continues to live

at Rider House and has been able to build real relationships with many of the staff which enable her to feel she is in an environment of care and love. As a family member, I have always been able to speak to the manager or nursing staff whenever I needed to, allowing me to always feel part of Mum's care. We are grateful to have found Rider House.

Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for your positive review it is greatly appreciated. It has been our pleasure to have cared for your father and to continue to look after and support your mum through a difficult period. We are so pleased that she has settled well, it is a privilege to be part of her care and support.

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Review from C P (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience

Lovely building all light and bright big windows, clean, well maintained and up to date decor,TV in the room, furniture too, parking good, staff welcoming treating residents with care. Plenty of staff, food fresh and healthy, activities and trips out, in house hairdresser, can't fault the place or

management. The manager very helpful, easy to talk to. My mum likes it and that's the main thing.

Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for the lovely comments and positive feedback. It is our pleasure to provide care to such wonderful residents.

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Review from Sharon B (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience

The staff here are fabulous, I really cannot praise them enough. They really care for not only their residents but also the family members.
Mum spent the last nine months of her life here, and during that time she was treated with dignity, humanity and love.
Ongoing improvements will add to the

facilities but what really matters is how they treat their residents.
They provide a variety of activities for everyone who wants to take part, lovely gardens and an open door visiting policy.

Reply from Amanda Bisson, Manager at Rider House Nursing Home

Thank you very much for your lovely comments it is greatly appreciated. It was our pleasure to have cared for both your mum and the family.

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Review from Jay T (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

The care, support and love showed to my mother were outstanding, from the very first contact when we met and were shown around by the manager to the visit to the hospital by the manager. Thank you so much. We will always be extremely grateful.

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Review from D M (Resident) assisted by family/friend published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience

I have only been a resident at Rider House since 11th January 2019. To date I have found the service friendly and professional. Not everything is perfect, but we are getting there with the manager's help.

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Rider House Nursing Home

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