Rider House Nursing Home

Stapenhill Road, Burton-on-Trent DE15 9AE
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9.8 71 Reviews
  • Rider House Nursing Home, Burton-on-Trent
Rider House Nursing Home in Burton-on-Trent provides care for the frail and elderly, and those requiring nursing or personal care for a number of conditions and disorders, physical disability, injuries and dementia.

It delivers dedicated, person-centred care in a warm and friendly environment, with a focus on dignity and freedom of choice at all times.

The home is nestled within well-kept gardens that back on to mature woodland. To the front, there are views across the River Trent, with the local amenities and attractions just a short drive away.

Residents are encouraged to enjoy a variety of activities and pastimes that are organised by the home, as well as being able to take trips out and about.

Rider House Nursing Home's accommodation is set out over two floors, with a lift providing easy access. There are communal living and dining areas, as well as comfortably furnished bedrooms.

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Care Provided by Rider House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amanda Bisson (Home Manager)
  • Admission Criteria
    • Assessment by Qualified Staff
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Rider House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
  • (these prices are only a guideline, please contact Rider House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call to discuss latest arrangements


  • Parking

  • On site car park


Rider House Nursing Home Reviews (71)

Total of 71, showing 61-71
9.8

Rider House Nursing Home has a Review Score of 9.8 (9.801) out of 10, based on 17 reviews in the last 2 years. Over all time Rider House Nursing Home has 71 reviews.

Overall Experience

  • 55
  • 15
  • 1
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Date Published

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Review from Yvonne W (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation but to recommend Rider House to anyone who needs to find a nursing home for an elderly or ailing relative or friend.


Mum lived at Rider House from August 2017 to January 2018 when she sadly passed away. The whole staff are very dedicated to caring for their residents.
The

carers do a fantastic job, treating their ladies (or gents I'm sure!) with respect and consideration - taking time to ensure that they have done all they can to make them comfortable, clean and where necessary, feeding them with great patience.


The whole team at Rider House from management, carers, cleaners, kitchen ladies and handymen have a wonderful, friendly approach to the residents and their families and friends. Congratulations to you all on making Rider House the warm, caring environment it is.


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Review from Gill W (Daughter-in-law of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Rider House for 2 years. Over this time I have been really impressed by the warmth, caring, kind friendliness and professionalism of the staff.


When she was very ill recently and admitted to hospital from the home one member of staff accompanied her to the hospital and

stayed with her despite it being several hours past the end of shift but she waited till my sister-in-law arrived at the hospital. Please thank her.


My mother-in-law with the help and quality care provided by Rider House has made a remarkable recovery to a point where she again enjoys her food, her sense of humour has returned and her dignity has been respected.


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Review from Paul R (Son of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent six months in Rider House.
She was excellently looked after.
I visited her every day.
The staff were very good, caring and kind.
I would recommend this care home to anyone.
Sadly mum passed away in June. The staff on duty that night were amazing.

Reply from Lesley Henney, Registered Manager at Rider House Nursing Home

Thank you for your comments. I am pleased you felt staff were able to support you at a difficult time.


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Review from B H (Sister of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the carers and staff very pleasant and kind to residents.
Food is good and rooms very clean and comfortable.

Reply from Lesley Henney, Registered Manager at Rider House Nursing Home

Thank you for taking the time to review our home. I will pass your comments on to staff.


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Review from Janet R (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very unsure how my mom was going to react as she has never wanted to end up needing to be looked after, but after a couple of hours, a very rocky start, that all changed. The staff here are so friendly, kind and have made her so very very welcome. My mom is deaf so needs things to be written down
which is what happens and they have found their own way of communicating which has made her the happiest I have seen her for many years. She is even eating well which she has also not done for years, hence her getting weaker and weaker. So what I can say, which also comes from my husband, brother and sister in law, is a very big well done and thank you so much for your help and kindness to my mom and indeed myself at such a difficult time.

Reply from Lesley Henney, Registered Manager at Rider House Nursing Home

Thank you so much for your review. I will pass your comments on to staff. We are so pleased your mum has settled so well and indeed is happy here at Rider House.


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Review from Sheila B (Sister of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister on a regular basis at different times of the day and have always found the home to be clean, staff efficient and friendly and my sister well cared for at all times. I would strongly recommend this home.

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Review from A W (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum lived at Rider House from July 2011 until her death in September 2016. She was always treated with great respect and dignity. In spite of her sometimes being "difficult" (impatient on her part) the care staff were wonderful - patient and caring. Since her death, I have volunteered at Rider House
especially Friday afternoons (bingo caller) and at special activities (Christmas and summer fairs etc). It is my way of thanking them all at Rider House for their care of mum.

Reply from Lesley Henney, Registered Manager at Rider House Nursing Home

Thank you for your kind review and your continued involvement in Rider House. We are very fortunate to have you as a volunteer, our residents look forward to seeing you and your bingo sessions each week.


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Review from M C (Friend of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the 8 years I have known the team at Rider House Nursing Home, I have been extremely impressed with the care, thoughtfulness, friendly and indeed loving attitude given to all residents giving a very happy and comfortable living situation.

Reply from Lesley Henney, Registered Manager at Rider House Nursing Home

Thank you so much for taking the time to review our home, and for the lovely comments. Our staff endeavour to provide the best care they can to ensure a happy, safe environment for our residents.


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Review from R F (Sister of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Rider House for almost 5yrs now and in that time as she has got older and frailer, the staff have shown her the respect, care and attention that the dedicated carer's give at Rider House. My sister is now totally bed bound and unable to do anything for herself so from
being quite active to now, I can honestly say that I cannot thank them enough for the excellent job that they do.

Reply from Lesley Henney, Registered Manager at Rider House Nursing Home

Thank you so much for taking the time to review our home. Your lovely comments will be passed on to staff.


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Review from Fiona C (Daughter of Resident) published on 9 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for at Rider House following a stroke 2 years ago. The care that she receives is excellent and nothing is too much trouble. The staff are extremely friendly, caring and supportive, to both mum and her family, and we are always made to feel welcome and included. All of the staff spent
time with her and have a thorough knowledge of her requirements. We are regularly updated on her personal care plan and any changes are discussed with us and we know that we can ask any questions at any time and will always get an answer.
Mum's personal care needs are taken care of in a manner that means she is comfortable, clean and maintains her dignity.
The bedroom was a blank canvas when she arrived and we were encouraged to bring personal things, including pictures and photographs, from home to make the bedroom her own. The home is always kept clean and smelling fresh and the laundry never seems closed!
We could not wish for better. Excellent care from a dedicated staff.

Reply from Lesley Henney, Registered Manager at Rider House Nursing Home

Thank you so much for your lovely review about our home and the care your mum receives. I will pass your comments on to all staff. We really value comments and strive to deliver excellent care. It is good to know we are providing an efficient caring service.


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Review from Sonia B (Wife of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Rider House earlier in the year and has just had another week's stay respite. Both times my husband has been very well looked after, 5-star nursing companionship.
With various chronic illnesses, the duty of care has been first class and all his needs met from the manager, assistant
to all care staff.
The home is pleasant and clean, it's being gradually refurbished.
I find them all helpful in all matter and they all seem to work together as one big team.
Very happy.

Reply from Lesley Henney, Registered manager at Rider House Nursing Home

Thank you so much for your positive review. We are so pleased we were able to meet your husbands needs so well, and look forward to his next stay with us.


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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Rider House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Rider House Nursing Home is calculated as follows: ( (165 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 201 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rider House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Amanda Bisson

Job Title: Home Manager

"I have worked at Rider House since December 2018. During this time, I have seen immense changes at Rider House, supported by the management team and the wonderful, caring staff that Rider has. This ensures that we always strive to be the best we can, providing the love and care that we all work hard to achieve and is expected from our residents, their families, and our supportive community.
I have worked as a registered nurse for over 40 years and have never had second thoughts about my chosen career path. After initially qualifying I worked in general medicine, progressing to oncology, chemotherapy, palliative and EOL care nurse specialist. This career progression enables me to provide the best care we can for all residents regardless of their needs and ill health, ensuring that they are supported to live as well and happy as they deserve. I am constantly seeking to get the best from the staff, but in a manner that recognises their value and worth so that their enthusiasm and genuine care helps us all to achieve our intended aims.”