Park Lane Care Home

Park Lane, Knypersley, Stoke-on-Trent ST8 7BG
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9.8 58 Reviews
  • Park Lane Care Home, Stoke-on-Trent
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Care Provided by Park Lane Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Park Lane Private Ltd
  • Person in charge
  • Michelle Steppe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park Lane Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £900
    • Self-Funded Nursing Dementia Care from £900
  • (these prices are only a guideline, please contact Park Lane Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Park Lane Care Home Reviews (58)

Total of 58, showing 1-20
9.8

Park Lane Care Home has a Review Score of 9.8 (9.769) out of 10, based on 18 reviews in the last 2 years. Over all time Park Lane Care Home has 58 reviews.

Overall Experience

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Review from K B (Great-Niece of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, very welcoming from the get go, care is second to none. Feel very at ease knowing my elderly uncle is in great hands, and is settling well. Nothing is ever too much trouble, thank you Park Lane Care Home.

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Review from S H (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother is a resident and is looked after with dignity by the supportive carers and staff of Park Lane. She particularly enjoys the time spent having fun playing games, quizzes and listening to music. She unfortunately can't see the television due to cataracts, but is not bothered by this. She is
happy overall but in reality would love to be in her own home.

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Review from Karen P (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Park Lane now for over four years and the support along with the amazing kindness that my mum receives from all the staff is outstanding. Everybody from the care staff, cleaners, and maintenance staff always makes us feel welcome and keep us fully informed of Mum's well-being at
all times which is reassuring. The home is always very clean and nothing is too much trouble. What I like the most is the staff are always happy and smiling when they talk to the residents and if they see that Mum is upset they take time to sit and comfort her. Thanks Park Lane you truly are a wonderful place.

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Review from Deborah E (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Park Lane now for a number of years. The staff at his nursing home are second to none. They cater not just to his physical needs, but also have encouraged him to spend more time amongst the other residents to provide him with plenty of stimulation. This is something that he was initially
quite reluctant to do, but with their care and support, he now enjoys and it has really enriched his life. Huge thanks to you all.

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Review from Paul H (Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have been given has been life-saving.

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Review from Dawn C (Granddaughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that my nan receives from all the staff is outstanding, the staff are always helpful, and understanding as she can be difficult at times. I would always recommend this home as I have done several times.

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Review from M H (Relative of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to visit our relative on her birthday. She was tucking into her lunch. She was happy, relaxed and very chatty. She looked well and was dressed well. The care staff made us feel very welcome and the other residents looked well cared for and comfortable. They were all enjoying a 'movie' afternoon
with well-known movies being shown.

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Review from Joanne B (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum joined Park Lane Home in Jan 2024 and they have been fantastic, my mum settled straight away, and the staff are very friendly and helpful. They let us use the conservatory for her Birthday in February so we could have a small family party for her, she seems settled and happy which has made the
heartbreaking decision of putting her in a home much more bearable.

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Review from Russell W (Son of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Park Lane Care Home for around three months now and the improvement we have seen from him is brilliant and it's all down to the staff and management. At Park Lane, nothing is too much trouble, it is very clean and welcoming. When you arrive, you are met by wonderful staff. The rooms
are cleaned daily, the food is of the highest quality and there is always something going on to keep the residents entertained.
Thanks, Park Lane, for making my dad smile again.

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Review from C W (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say - this place is absolutely amazing.
Friendly staff, excellent care for my dad. As a family, we couldn’t have wished for a better place. Since moving here my dad is now a different person, it’s so nice to see a smile back on his face. Can’t thank you all enough.

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Review from Cheryl H (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely place for my mum to stay. Very happy with the staff levels and care taken. Activities are brilliant and participation of family is welcome.
Would just like to see items like glasses and hearing aids looked for more often as these are very useful for my mum.
Thanks for the support and help.

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Review from Ann K (Wife of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been treated with great dignity, kindness and consideration throughout and his needs are met when necessary, quickly and efficiently. I have attended many activities at the home and I feel that not only my husband has enjoyed them but so have I and all of the other residents. I would
definitely recommend this care home as an efficient and friendly place to be.

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Review from N N (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very settled and seems quite content. The staff are lovely with her and she responded with a smile apart from trying to get her to have her nails done! She can get quite grumpy!
I can't comment on the food as I have never tried it and don't usually visit during meal times. However, drinks are
provided very regularly.

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Review from Geoff W (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Park Lane Care Home for four years. In that time we have had no cause for complaint of any kind. The staff at Park Lane are excellent, always a smile, always welcoming, and nothing is too much trouble for them with both residents and their families.
The home itself
is always welcoming, always spotlessly clean. Residents' rooms are also clean and tidy, with personal touches pertinent to the resident.
I have no hesitation when recommending Park Lane Care Home to anyone.

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Review from E J (Nephew of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful when we visit or telephone.
My aunt has always had the best care and attention when she has felt unwell.
Excellent service provided. When she needs hospital appointments or visits.

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Review from Martin B (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane Nursing Home is a very caring environment that has enabled my father to be cared for with love and compassion for his nursing conditions.
Every one of the team in this nursing home are caring, friendly, and thoughtful, and I appreciate all the help that they have given to my father and his
wider family.
Thank you.

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Review from Jeanette W (Daughter-in-law of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that Mum was very well looked after, she would have told me when home, but she had nothing but praise for the staff and how well looked after and most of all she loves her food and says it was lovely so if she is happy we are happy. She is happy to go back.

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Review from Julie J (Nephew of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very attentive and my auntie is always well looked after and in good spirits when I visit.

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Review from Samantha C (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane Care Home is not only outstanding in its care for the residents, recently, my father, a resident at the home discovered through a wonderful quirk of fate, that he had a sister. I contacted Park Lane and asked if it would be at all possible for them to accommodate a meeting for the newly found
siblings. They were more than happy for the meeting to take place. Over the course of three days, all the staff made us all extremely welcome, providing us all with an abundance of refreshments and privacy. A huge thanks to all the staff for the kind and warm reception we received. The whole family will always be eternally grateful for their kindness and understanding during this emotional time.

Reply from Katie Barnett, Marketing Administrator at Park Lane Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Most importantly, we are so glad that we were able to assist your father in such an amazing moment for your family! That certainly is a wonderful quirk of fate. If we can do anymore more for your family, do not hesitate to reach out.


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Review from Julie M (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in Park Lane Care Home at the end of May. Along with Carers, I had cared for her in her own home since my Dad passed away in May 2019. I reluctantly agreed that I could no longer manage mum at home as her mobility has diminished so much. Mum is happy in her new surroundings.
The care staff and nurses are attentive, dedicated and treat mum with the respect and dignity that she deserves. I am pleased to say that she has settled well, absolutely loves the food, and I am confident that she is safe and secure. Mum's room is comfortable and clean and has a lovely view from the window towards Biddulph Moor. The staff had made the transition for me as well as mum very smooth and I am grateful for their care and support. As mum becomes more confident, I am hopeful that she will engage in the activities that are on offer to a greater degree. She was taken out to lunch a few weeks ago and had a wonderful time. Thank you to everyone.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Park Lane Care Home is calculated as follows: ( (171 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 212 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Lane Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Park Lane Care Home

What types of Care is Park Lane Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Park Lane Care Home provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Park Lane Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Park Lane Care Home?

Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Park Lane Care Home to the centre of Stoke-on-Trent?

5.8 mile(s) as the crow flies, distance by road may be significantly further.