Park Lane Care Home

Park Lane, Knypersley, Stoke-on-Trent ST8 7BG
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9.8 58 Reviews
  • Park Lane Care Home, Stoke-on-Trent
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Care Provided by Park Lane Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Park Lane Private Ltd
  • Person in charge
  • Michelle Steppe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park Lane Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £900
    • Self-Funded Nursing Dementia Care from £900
  • (these prices are only a guideline, please contact Park Lane Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Park Lane Care Home? View your Advertising Options

Park Lane Care Home Reviews (58)

Total of 58, showing 21-40
9.8

Park Lane Care Home has a Review Score of 9.8 (9.769) out of 10, based on 18 reviews in the last 2 years. Over all time Park Lane Care Home has 58 reviews.

Overall Experience

  • 48
  • 9
  • 1
  • 0
  • 0

Date Published

58
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8
18
40

Review from Jean F (Wife of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good with patients, nothing is too much trouble for them. They look after residents above and beyond the call of duty.
Also excellent on giving information about residents to family.

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Review from Barbara I (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed urgent short-term care which he didn't really want but needed assistance. He was sad when he arrived, nervous and scared, within a day he was relaxed and accepted the fact that he needed short-term care, this is through the brilliant carers who made him feel safe. The food is very good
and he is eating well. This is my first experience with are homes and I can only say thank you all very much.

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Review from D C (Granddaughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support of the staff at Park Lane have been outstanding.
Cannot thank them enough.

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Review from Jane O (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's move to the home was easier than expected. The staff were wonderful and extremely helpful. Dad has settled and is happy. The food is lovely and is encouraging Dad to eat, which he hasn't been doing during his stay in hospital.

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Review from Janet B (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, caring, thoughful and also very helpful with any concerns. Will do anything to help. So pleased with them all.

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Review from Steven W (Son-in-law of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very helpful and Mum in Law well looked after, fabulous staff.

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Review from G G (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At a most frightening, stressful and upsetting time staff at Park Lane were able to get to know Mum. They always had time to explain things to me and got to know Mum very well in the time she was there. Mums health has improved, as did her mood. She has now moved on to a setting closer to home.

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Review from C W (Friend of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my friend is being looked after really well. The staff are always friendly and professional.

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Review from Amanda S (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care, I couldn't ask for better care for my dad. All the staff are amazing and very caring.

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Review from Linda S (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane is an excellent care home.
They have kept our mum safe during the terrible pandemic. The staff have been so kind and caring and have facilitated Facetime when we couldn't come inside the home.
The home is lovely and the staff are so polite, friendly and professional.
I wouldn't mind staying
here myself.

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Review from Janet B (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very good. We are very pleased with the home.

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Review from S P (Niece of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring home amazing staff.

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Review from S J (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience every time I come to visit my mum is brilliant, the staff are all very welcoming and cannot do enough for us, also all the staff we come into contact with are brilliant at looking after Mum and making her happy and well looked after. We are very grateful to them all.

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Review from Carol J (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we came to visit Mum, we always get a fantastic warm welcome from one of the staff, she's amazing. The staff are always pleasant and very helpful. Mum seems to be settling well thanks to all the love and care she is getting from the wonderful staff.

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Review from Doreen B (Respite Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my time at Park Lane and very good staff, look after them all.

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Review from A B (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to be getting very good care at the home, under difficult times. Staff are always helpful in our visits, and they are keeping residents and visitors safe. All in all, the family are very pleased with Mum's care.

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Review from Michael M (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite taking a few weeks to settle, Mum is now very settled. Food and care is excellent. Staff are fantastic. It's been a very worrying time for the family which the staff have guided us through.

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Review from Hazel F (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good friendly place. They seem to take very good care of the residents and are nice and polite to visitors.

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Review from Marie M (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy staying here and I would recommend it to anyone who needs care.

Reply from Kristen Fitzgerald, Marketing Assistant at Park Lane Care Home

Thank you, Marie, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from L B (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided for my mother. The staff were compassionate and fully supported us as a family. I highly recommend Park Lane Care Home.

Reply from Kristen Fitzgerald, Marketing Assistant at Park Lane Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Park Lane Care Home is calculated as follows: ( (171 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 212 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Lane Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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