Park Lane Care Home

Park Lane, Knypersley, Stoke-on-Trent ST8 7BG
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9.8 58 Reviews
  • Park Lane Care Home, Stoke-on-Trent
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Care Provided by Park Lane Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Park Lane Private Ltd
  • Person in charge
  • Michelle Steppe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park Lane Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £900
    • Self-Funded Nursing Dementia Care from £900
  • (these prices are only a guideline, please contact Park Lane Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Park Lane Care Home Reviews (58)

Total of 58, showing 41-58
9.8

Park Lane Care Home has a Review Score of 9.8 (9.769) out of 10, based on 18 reviews in the last 2 years. Over all time Park Lane Care Home has 58 reviews.

Overall Experience

  • 48
  • 9
  • 1
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Review from G M (Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and safe care from the staff. Happy with my bedroom and happy with the activities.

Reply from Olivia Shields, Marketing Assistant at Park Lane Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a wonderful day.


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Review from B M (Daughter of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother really enjoyed her respite care and found all the staff friendly and helpful. I always found the staff to be professional with excellent communication. They always did everything with a smile and friendly banter. I could not have wished for a better place to take care of my Mum. From one professional
to another - many thanks.

Reply from Olivia Shields, Marketing Assistant at Park Lane Care Home

Thank you, Beverley, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Thanks again Beverley and take care.


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Review from B S (Son of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for three months, She has settled very well, and the staff and care home managers have been very supportive and given my mum the best care possible. All the staff are extremely helpful and always ready to help in a very pleasant manner. I would totally recommend Park
Lane, and I am very grateful to a daughter of another resident who recommended the care home to me.

Reply from Olivia Shields, Marketing Assistant at Park Lane Care Home

Thank you, Barrie, for your feedback following your recent experience at our home. We are pleased to hear how well your Mum has settled in, and that her experience of Park Lane has been so positive. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from R C (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During mum's stay, staff are always keen to ensure she is happy and that her requested care/needs are accommodated. They always show genuine concern for her well-being and are keen to understand her as an individual so all aspects of her stay can be adjusted to her specific needs. Any concerns are always
addressed and great solutions always found.
The staff all treat mum as if one of the family.

Reply from Jasmine Bracken, Marketing Administrator at Park Lane Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Park Lane Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from B L (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care here really is care. The staff are respectful to the residents and nothing is too much trouble. Mum's room was really small and badly in need of decorating but common rooms were clean and cheery. I always felt welcome as a visitor and was kept informed about how Mum was doing. Thank you, Park
Lane.

Reply from Ronnie Cavanagh, Marketing at Park Lane Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from David B (Nephew of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I had some reservations about getting uncle into a care home. Since he has always been a very independent man, living in his own home with care. We should not have worried. From our first meeting with staff at Park Lane we recommend that they were very good, helpful and caring. Once moved
in, uncle settled within a couple of weeks and was full of praise for the accommodation, the food and the attention he was given. The home is clean and tidy.

Reply from Ronnie Cavanagh, Marketing at Park Lane Care Home

Thank you, David, for your comments about your recent experience at Park Lane Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Thomas S (Nephew of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good, it seems a happy care home. They try to do different activities with residents which is good. There are plenty of things going on in the week.

Reply from Ronnie Cavanagh, Marketing at Park Lane Care Home

Thank you, Thomas, for letting us know how we are doing at Park Lane Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Marianne H (Daughter of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care and attention my mum has received at Park Lane care home. My mum went from hospital and has been so well looked after and is very settled and happy. We spent a year looking for a place and feel very lucky to have found a place here.
The staff are incredibly kind and caring,
my mum loves them all. She enjoys the food which is prepared and served with care and attention. I can never thank them enough for taking her and looking after her. The home is managed by a wonderful lady who has been a great help to us all.

Reply from Ronnie Cavanagh, Marketing at Park Lane Care Home

Thank you, Marianne, for your comments about your recent experience at Park Lane Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Marie M (Daughter of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came out of hospital on palliative care, like a corpse, not eating or drinking: only a quarter of a teaspoon of yoghurt fed to her. She was also totally confused. Soon, at Park Lane, she was sitting up in the day room, eating and drinking all by herself. We could not believe the transformation.
This improvement has continued. The standard of care is unbelievable. She was sent from hospital to die; now she has a new life. The staff are so friendly and caring; treating the residents as friends, not patients. When they have five minutes quiet time, they sit with the residents, chatting to them. They maintain a happy, lively atmosphere, when they must be very tired at times.
From lying curled up, taking no interest in anything, mum now plays skittles, bowls, dominoes, bingo, throwing bean bags at tin cans, joins in with visiting singers.
It is better than a hotel.
The food is excellent and freshly made. If they want something different, they do their best to oblige.

Reply from Ronnie Cavanagh, Marketing at Park Lane Care Home

Thank you, Marie, for your comments about your recent experience at Park Lane Care Home. Our resident's wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Michael G (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is really settled here and comfortable with the care and assistance she receives. All the staff are really friendly and helpful which gives me peace of mind that mum is being well cared for and safe and sound in "her" home. Very lucky to have Park Lane 10mins from my home.

Reply from Ronnie Cavanagh, Marketing at Park Lane Care Home

Thank you, Michael, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Park Lane Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jackie P (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home as my mum and uncle were here. The care and support we had from all the staff was exceptional.

Reply from Ronnie Cavanagh, Marketing at Park Lane Care Home

Thank you, Jackie, for your wonderful feedback about Park Lane Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We appreciate all of the kind comments about our team.


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Review from J L (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care mum is receiving.
The girls look after mum as best they can.
Mum has challenging behaviour especially in evening but when necessary, girls have contacted us and as mum likes to be outside, the girls try to take her out when possible. They also look after stoma very well.
It is healing beautifully. Thank you.

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Review from May B (Friend of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I visit a friend at least twice a week and have got to know many of the residents at Park Lane. We find the staff very caring and helpful, residents have a wide range of needs and this can be very demanding and at our visits we have found the staff cope extremely well under sometimes
very trying conditions. We are there most after tea time and the choice of food looks very appetising.

Reply from Ronnie Cavanagh, Marketing at Park Lane Care Home

Thank you, May, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Park Lane Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Marion N (Sister of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Park Lane Care Home for three years, I can only thank the care team for the care and attention they give him. I know when we leave him after a visit, he will be safe and look after with the best care anyone can have. The care team are the best, they give a lot of love to the clients.
My sister was ill with cancer, we knew she didn't have long to live, we asked if she could be with our brother in her last week. The manager made her last week so comfortable and she died at peace knowing all the family were with her at the end. All the family will be eternally grateful because she wanted to be with her brother and she was.

Reply from Ronnie Cavanagh, Marketing at Park Lane Care Home

Thank you, Marion, for your lovely comments about your recent experience at Park Lane Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Kim S (Niece of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the 3 years my uncle resided at Park Lane he was given high-quality care, the staff are exceptional, caring and considerate at all times. His hygiene needs and daily care was always a high standard. Staff turnover is really low so there is always a family atmosphere with staff who genuinely care
about their residents. I couldn't have asked for any better care or a more loving environment for my uncle to spend his last years.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park Lane Care Home

Thank you, Kim, for your kind comments about your recent experience at Park Lane Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.


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Review from David B (Son of Resident) published on 24 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a 92-year-old widow who has been a resident of Park Lane Care Home for a while. We felt it was time to carry out a review to highlight the excellent overall package provided.
In my experience, the staff have been very attentive and respectful to my mother even though she is not the easiest
of patients due to her onset of dementia and lack of mobility. She does have problems at night regarding toilet issues and we are aware that her dignity and comfort is paramount when these arise and are dealt with most efficiently.
Her general health is monitored closely and on a number of occasions she has had prompt medical attention when it has been necessary. We are always informed immediately of any changes in her general well being and what is the best way forward.
The staff are always willing to talk to the family of any concerns they may have or we have in a professional manner to allay any worries.
We would recommend this nursing home to anyone who needs their care.

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Review from Peter S (Son of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad commenced respite care at Park Lane following horrendous treatment at a prior home.
He is a 90-year-old widower and was therefore extremely anxious about the move. However, the degree of care/attention, dignity, and respect he has consistently received from the staff since residing at Park Lane
has been excellent and so his fears quickly subsided. Absolutely nothing is too much trouble. Park Lane has a warm, friendly, cosy, home-like environment which Dad is so grateful for. Home cooked food is an absolute winner with him. Staff engage with him on regular and spontaneous visits. The staff seem well led, trained and directed and they readily communicate in a pleasant, mature, interested and 'can do' manner. The staff are easily identifiable by wearing smart uniforms with easily readable name badges. Suffice it to say, Dads respite period has just come to an end and he wants to stay at Park Lane.
The building could do with a little maintenance to enhance its physical appearance.

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Review from Annette D (Niece of Resident) published on 1 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All Staff are very pleasant, caring towards residents, very helpful to the family and friends visiting, Food excellent! Covering all special diets for residents Rooms exceptionally clean with window views, overlooking the gardens where residents can sit out with families, friends, staff in nice weather
where they have barbeque's etc.. Manager and nurses are lovely, very nice, friendly, good communication between staff, residents and families. Lovely lounge areas and dining areas, home have different activities for resident's and also have entertainment for resident's and their families. I would certainly recommend the home to people. Overall extremely welcoming!

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Park Lane Care Home is calculated as follows: ( (171 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 212 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Lane Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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