Treetops Court Care Home

Park Road, Leek ST13 8XP
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9.8 81 Reviews
  • Treetops Court Care Home, Leek
Welcome to Treetops Court Care Home which is set in amongst pine woods and large landscaped gardens but conveniently located in the market town of Leek. The home provides high quality nursing and residential care for older people and care for those who are feeling the impact of dementia on their lives.

Resident care plans reflect all that an individual would want and need for their care to be delivered in the way they choose, with independence and dignity as prime considerations.

All care teams are dedicated to delivering the best of care to all residents and work closely with GPs and other clinical professionals from the local area to ensure that residents are well cared for. The team go above and beyond to ensure every resident is treated as an individual, which makes both living and working there a very special experience. Treetops Court Care Home offers the very best of care and environment for residential living.

Treetops Court Care Home believe that meals are a hugely important part of everyone’s day and the Chef and kitchen team work hard to ensure everyone’s individual tastes and needs are accommodated. Residents are involved in planning the menu, with all food being nutritionally balanced and dietary requirements accommodated.

Remaining active is a huge part of any individual’s well-being and at Treetops Court Care Home there are daily activities to suit everyone’s interests. Residents have the opportunity to attend group and hobby activity sessions, enjoy visits from outside entertainers as well as quieter, individual interests. There is also the opportunity to go out and about in the minibus to places of interest, the choice is yours! Along with a programme of activities for residents, a hairdresser visits the home salon weekly.

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Care Provided by Treetops Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Crossley (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Treetops Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,349
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Treetops Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Treetops Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Treetops Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Treetops Court Care Home Reviews (81)

Total of 81, showing 1-20
9.8

Treetops Court Care Home has a Review Score of 9.8 (9.778) out of 10, based on 16 reviews in the last 2 years. Over all time Treetops Court Care Home has 81 reviews.

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Review from L J (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third home Mum has been in since April 2024 and this is the only 1 she settled into straight away.
Lovely helpful staff. Nothing is too much trouble.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Treetops Court Care Home

We are so pleased that your Mum is settling into life at Treetops Court Care Home! The team at Treetops are amazing and they are always there for you if you need them! Thank you for your review! Kind regards.


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Review from D T (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very polite and helpful. I know that my mum is in the best place. The staff are always friendly and caring, looking after my mum and looking after us too.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thanks so much for taking the time to write a review. It's great to read that you believe your mum is in the best place. Thanks also for your 5 star rating. With best wishes.


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Review from J S (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and knowledgeable. Dad is settling in well and adjusting to living in a care home, which is bright, clean and nicely decorated. There are plenty of outside spaces to enjoy fresh air in lovely wooded surroundings. Food always smells good and is served in a very tasteful dining room.
Professional staff always have a smile for us all.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

What a wonderful review. Thank you so much for taking the time to share your thoughts. New care seekers will have a better insight thanks to your thoughtful comments, with best wishes.


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Review from P P (Wife of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled in well at Treetops Court Care Home, where he is having the best care, he is shown warmth and kindness from all the staff. The home has a warm and friendly environment. The choice of menu is varied at all meal times. It's very clean and comfortable, his room is lovely. Thank you
to everyone for looking after him and making me welcome.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for taking the time to write your review. It's wonderful to read about how well your husband is looked after and also good to hear how welcome you are made to feel. With best wishes, Managing Director.


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Review from Kate H (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for all the care and support that is given by staff to my mother. They provide consistently an excellent high standard of care. My mother is treated with respect and dignity. As I do not live locally it is so reassuring to me to know she is receiving such personalised care. The home
manager and deputy are visible and fully aware of the residents and their needs. The staff always keep me updated in a timely manner of any changes. The staff appropriately involve me in reviews and I always feel listened to. Thank you does not seem enough.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for sharing your thoughts. It is so helpful for new care seekers to read reviews like yours to understand what life is like at Treetops, not only for our residents but for their wider families as well. With best wishes, Managing Director.


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Review from L W (Sister of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I have been visiting Treetops weekly to see my brother. We have always found the staff to be caring and helpful and excellent attention to the residents, been when very short-staffed. My brother has been a resident for over 12 months and seems to be very comfortable.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for leaving a review. I have asked the Home Manager to contact you regarding the ratings and comments you've left. It's good to read that you feel the team are caring and helpful etc. and that your brother is very comfortable. With best wishes


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Review from Megan J (Granddaughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma was a resident at Treetops between 2019-2024 during this time she received residential, Elderly Mentally Infirm and end-of-life care. Throughout this time she experienced excellent high-quality care, provided by staff that worked as a team, and consistently go above and beyond. My Grandma
developed skin cancer on her right temple and this developed into a large wound, the staff did an exceptional job of dressing and preventing infection, even when my Grandma's behaviour could be very challenging. My Grandma was a proud independent woman and to watch her dementia take her over was extremely difficult, as a family we have found comfort in knowing she was given the best possible care by staff who genuinely cared. As a family, we felt the staff at Treetops not only cared for my Grandma but for us as a family. Grandma will leave a huge hole in all our lives, but we will be forever grateful to TreeTops for the dignity and compassion provided.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

I am truly sorry to read that you've lost your Grandma. It is very kind of you to make the time to share both your Grandma's and your families' experience of Treetop Court. Your review and rating will certainly help other care seekers to feel confident when choosing Treetops as the perfect place for their resident to move to. With best wishes


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Review from J J (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for quite a few years as her dementia has progressed and I can’t fault Treetops Court Care Home, lovely home-cooked food, plenty of activities and the staff feel like extended family, they care for my mum and me with such compassion. Now that she has palliative care this is even
more apparent.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for your heartfelt review and the 5* rating.
It's good to read that the team's care and compassion includes both yourself and your mum.


With best wishes


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Review from J P (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a relative in care is never easy, but we are so lucky to have Mum at Treetops. Everyone is treated like the individual that they are and the atmosphere is one of fun, love and genuine caring. We couldn't have chosen a better place and as a bonus, they even let us bring the horse to see Mum!

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for your wonderful review and fantastic five-star rating!
I hope I'm there the next time your horse visits!
With best wishes.


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Review from O W (Wife of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately greeted with friendly smiles and welcome. My husband was in the lounge when I visited on his first day and seemed very relaxed and at home already. He had got from his room to the communal lounge with his Zimmer frame, and some help. I was told that I could visit at any time and that I could
join him for a communal meal whenever I wanted for a very small fee. I was given the entry and exit codes.
My younger daughter and I were shown his room and the staff who would be looking after him. We put a suitcase of clothes into a wardrobe and a chest of drawers. We noticed his en suite toilet facilities, his view of the garden and his downstairs room which would make it easier for him to travel around, with help, and his Zimmer frame. We left him with books and papers, his watch and a radio. We intend to bring in a TV which we understood could be easily set up by the maintenance team.
We both thought that Treetops showed a relaxed, friendly attitude to both clients and visitors.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

What a wonderful review. Thank you for sharing your experience of your husband's first day. I think this is something care seekers worry about and I'm sure your review has gone some way to reassuring them that the team know exactly how to support both residents but also their wider families, to ensure the experience is as stress-free as possible. With best wishes


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Review from A H (Granddaughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find that Nanna's room is always clean and tidy, it's very spacious and is decorated to a high standard. All staff are very lovely and cater to Nanna's every need. We are very happy with the service provided.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thanks so much for leaving a review. It's great to read how happy you are with the service.
With best wishes.


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Review from Annabel S (Granddaughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treetops and all the staff give excellent care to my grandad. He has been a resident since August 2023 ad all his needs are met both day and night. All the staff have gone the extra mile to help him settle into his new home. They have really got to know him well. We have no concerns at all about his
care, he is happy and we have all become part of the Treetops family.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for sharing your thoughts about your grandad's care. It's lovely to read that you have no concerns and he is happy. I particularly like the fact that you are all part of the Treetops family. I'm sure other people looking for care for a loved one would find that so reassuring.
With best wishes.


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Review from Janet W (Wife of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention shown to my husband. He knows all his carers and he talks to all of them. I am pleased with his bedroom and I think he is too. The cleanliness is second to none. The food is excellent and my husband doesn't leave anything at all. We chose the right care home, which
is like their home, due to this being a family-run home.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for your thoughtful review and 5* rating.
It's great for people looking for a care home for a loved one, to be able to read your review and know that Treetops Court is a home from home.
With best wishes.


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Review from Jacqueline O (Wife of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was really disappointed with the laundry being lost and very much taken to the wrong people. The staff have taken this into hand and there is a vast improvement. I realise it is very hard when residents can wander, including my own husband. The care and attention given to residents is without fault.
Thank you to all involved with the running of the home.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for taking the time to write your review.
There are many challenges within a care home environment and laundry can often be difficult. I'm glad to read that there has been a vast improvement and that you believe the care and attention given to residents is without fault.
Best wishes,
Honor


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Review from L F (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Treetops Court Care Home, my mum has settled really well. The staff are lovely and nothing is too much trouble. It is good to know that she is in really good hands. I would highly recommend this care home.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for leaving a review. It's great for the team to read such a positive review.
With best wishes,
Managing Director.


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Review from David O (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On every visitation, we find that the staff at Treetops Court Care Home are attentive to the needs of Dad and always appraise us of Dad's care and behaviour and ongoing needs.
We always leave reassured of things and confident Dad's needs are met and upheld daily by all the staff.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you for your lovely review. It's good to see that the team give you confidence about your dad's care.
With best wishes,
Managing Director.


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Review from L D (Wife of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The past two months have been difficult, but the staff and management have been very supportive and understanding. My son and I visited my husband on Christmas day - the residents were treated to a wonderful day. The kitchen staff provided an excellent tasty dinner for the residents. A very enjoyable
day.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for taking the time to submit a review. I'm glad that you have felt supported and that you had an enjoyable Christmas day with your husband.
Best wishes,
Honor


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Review from Timothy D (Son of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my wife are really happy with our experience at Treetops Court. While we are visiting my mum there the staff are all very friendly and nice which makes us feel comfortable and relaxed there while visiting. Also, the staff always answer any questions that we may have, this all makes us content
that my mum is being looked after properly.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you for your lovely words about Treetops Court Care Home! I'm pleased that you are really happy with your experience and that you enjoy visiting your mum. Our friendly and nice staff love to care for your mum and are always more than happy to answer any questions that you have. Kind regards, Honor.


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Review from Gillian S (Wife of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff very willing and cheerful. They are looking after my husband with care and kindness and he always looks clean and tidy. Thanks to them all.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Care and kindness are key to what we do. Thank you so much for making time to submit a review.


Best wishes


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Review from Jill S (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found everything to be to a very good standard. All the staff are lovely.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for your positive review. With best wishes, Honor Keatley,
Managing Director.


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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Treetops Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Treetops Court Care Home is calculated as follows: ( (151 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 189 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Treetops Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sheila

Sheila Dale

Job Title: Receptionist

Joined: 2012

Hello, my name is Sheila.


I am the Receptionist at Treetops Court Care Home. I have worked at Treetops Court Care Home since 2012. I am currently in the role of the receptionist but have previously worked as a Domestic, Activities Co-ordinator and have even helped out in the kitchen!


My role is very busy but also rewarding; I get to meet visitors and relatives and enjoy the interactions daily. I am also the first port of call for staff and am always happy to help as and when needed. We have a great team here at Tree Tops and I enjoy playing my part!


Frequently Asked Questions about Treetops Court Care Home

What types of Care is Treetops Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Treetops Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Treetops Court Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Treetops Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Treetops Court Care Home to the centre of Leek?

0.4 mile(s) as the crow flies, distance by road may be significantly further.