Treetops Court Care Home

Park Road, Leek ST13 8XP
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9.8 81 Reviews
  • Treetops Court Care Home, Leek
Welcome to Treetops Court Care Home which is set in amongst pine woods and large landscaped gardens but conveniently located in the market town of Leek. The home provides high quality nursing and residential care for older people and care for those who are feeling the impact of dementia on their lives.

Resident care plans reflect all that an individual would want and need for their care to be delivered in the way they choose, with independence and dignity as prime considerations.

All care teams are dedicated to delivering the best of care to all residents and work closely with GPs and other clinical professionals from the local area to ensure that residents are well cared for. The team go above and beyond to ensure every resident is treated as an individual, which makes both living and working there a very special experience. Treetops Court Care Home offers the very best of care and environment for residential living.

Treetops Court Care Home believe that meals are a hugely important part of everyone’s day and the Chef and kitchen team work hard to ensure everyone’s individual tastes and needs are accommodated. Residents are involved in planning the menu, with all food being nutritionally balanced and dietary requirements accommodated.

Remaining active is a huge part of any individual’s well-being and at Treetops Court Care Home there are daily activities to suit everyone’s interests. Residents have the opportunity to attend group and hobby activity sessions, enjoy visits from outside entertainers as well as quieter, individual interests. There is also the opportunity to go out and about in the minibus to places of interest, the choice is yours! Along with a programme of activities for residents, a hairdresser visits the home salon weekly.

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Care Provided by Treetops Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Crossley (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Treetops Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,349
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Treetops Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Treetops Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Treetops Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Treetops Court Care Home Reviews (81)

Total of 81, showing 21-40
9.8

Treetops Court Care Home has a Review Score of 9.8 (9.778) out of 10, based on 16 reviews in the last 2 years. Over all time Treetops Court Care Home has 81 reviews.

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Date Published

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Review from J B (Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I sold my house and moved to Treetops a year ago. I am very happy and do not regret my decision.

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Review from Diane S (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad received nursing care at Treetops during the Covid-19 crisis. Obviously we were unable to visit him but the staff communicated well with us and he received excellent care.
Mum and I were impressed with the compassionate and patient nature of the staff at Treetops.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for taking the time to write this lovely review. It's great that the team have been delivering excellent care.


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Review from Ian B (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was moved to Treetops Nursing Home three weeks prior to his passing.
I am so grateful for the dignified way in which he was treated.
He felt an affinity with his carers, and even mentioned his appreciation of them in his last moments.
His stay at Treetops was relatively short, but all
of the family are most appreciative of the quality of care and the attention to detail that our father received.
In these difficult times, we were able to keep in touch via telephone with our father, and the staff were really accommodating.
They really could not do enough to make us all feel comfortable with the treatment he received during his final few weeks of life.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Please accept my condolences and thank you for writing this lovely review at such a difficult time. It is very special for the team to know just what a difference they have made.


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Review from Kevin A (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was at Treetops for palliative care before he passed away. The Nurse Manager and the team cared for him with respect and dignity in his last few days during the covid crisis. We were kept informed of any changes.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Please accept my condolences for the loss of your Dad. Many thanks for writing a review at this difficult time. It is good to read that your Dad was well called for when he needed it most.


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Review from Lynn P (Niece of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in the care of the wonderful staff at Treetops for only a short time after being placed with them for end of life care. He was treated with compassion, and his dignity was paramount at all times. The staff have a complete understanding of how devastating it is for families knowing
there loved one is not going to recover and treat families with the utmost respect.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you for writing a review at what must be a very difficult time. It is good to read that the team look after your wider family as well as your uncle.


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Review from Dawn E (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Treetops Court for Palliative Care in March 2020 and I cannot speak highly enough for the excellent care and courtesy provided to my Dad by the Clinical Lead and her team of staff. They were all superb and extremely obliging to my Dad and myself under very difficult circumstances
due to Covid 19. The home has a very welcoming feel about it, the food was of a very high standard, my Dads room was lovely and light, bright and always clean. I would have no hesitation in recommending this home, all areas of this facility were of a very high standard.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you for taking the time to write such a lovely review and what must be a very difficult period for you. I'm so glad the Team have been able to have a positive impact not only for your father but also yourself.


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Review from Iris L (Friend of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and friendly staff. Brilliant.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for your review, it's great to read that you think Treetops is 'brilliant'.


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Review from Mandy C (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Very welcoming. Clean and tidy. My father enjoyed his stay.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for your review. It's great to read that your father enjoyed his stay.


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Review from Robin H (Friend of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean with very pleasant staff and large rooms.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for taking the time to write this review.


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Review from Lyn W (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not been here long, all is very good. Good room, staff are great, needs are met.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for your review. It's great to read that things are going well.


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Review from Lilian H (Wife of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited at least once a week, parking seems to be the only problem I have.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for your review rating us good overall. Treetops is a very busy home which can sometimes impact on parking for which I can only apologise. There is parking out on the road also.


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Review from Michelle S (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident. She is very well looked after. Her needs are always met. I would recommend the home to any family members looking to have their loved ones looked after (excellent).

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for taking the time to write this review. It's great to read that your mother is well looked after.


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Review from E S (Friend of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Parking is sometimes a problem. Nice garden. Attractive reception area. Good housekeeping. Pleasant and helpful staff. My friend and other residents are clean and appear to be well cared for.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you for taking the time to write a review. It is such a busy home that parking can sometimes be a challenge but once inside as you say, the residents are well cared for.


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Review from K P (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the establishment always clean and tidy, the staff were warm, friendly and caring. My father was with them for 3 weeks before he passed, and having been in several other care homes for respite, I have only one regret, and that is that I didn't find Treetops earlier.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for taking the time to write this review. I'm glad the team were able to meet not only your father's needs but yours as well.


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Review from Stacey S (Granddaughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is a resident at the care home. The staff are amazing and helpful, always make you feel welcome when you are visiting. They cater to my Nan's every need, knowing how much of a proud lady she once was before she got dementia, keeping her dignity and caring for her with great respect and love.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for your lovely review showing just how important team members are in making a difference to the lives of the residents they love and care for.


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Review from J D (Daughter of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is settled and calm, which to me indicates that she is in the right place and being treated well. She can often exhibit aggressive and awkward behaviour but the staff, who seem to know her well, are kind, firm and compassionate in dealing with her. They have a good sense of humour!
I cannot
say whether the management is better than good, but what I notice is that the staff are pleasant, smile a lot, have fun and seem to be a team. A lovely calm environment.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for taking the time to write this review. It's wonderful to know how settled your mum is and the vital part the whole team plays in ensuring the environment is just right.


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Review from M J (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's weight has improved over the last twelve months. Mum appears settled and happy with the routine in the house.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

It's great to read that your mum is doing so well. Many thanks for taking the time to write a review.


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Review from M C (Resident) assisted by family/friend published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind and friendly, they know the residents well and their needs. Residents are treated with respect. Staff work hard. The home seems to be short-staffed at times. Communication with family could be better at times.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for writing a review. It's essential that we have constructive feedback to help move forward - I will speak to the home about staffing and communication. Thank you also for your lovely comments about the team members.


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Review from D G (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am impressed with the service my mother receives. I have rated all as good or excellent except for 'Value for Money' as I think for the cost, which is certainly not cheap, I would expect a very good service to my mother. That said, the staff, management and activities are of a very high standard.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for taking the time to write a review. It's great to read that you are impressed by the service provided and the high standard of staff. The cost of care is often a topic of conversation for all of us in the care industry but we do try to ensure that the cost is appropriate for the service provided.


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Review from Steven K (Son of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here. The staff are very good with her and always do what they can to keep Mum comfortable.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for your review. It's nice to hear that your mum is settled and happy.


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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Treetops Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Treetops Court Care Home is calculated as follows: ( (151 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 189 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Treetops Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Sheila

Sheila Dale

Job Title: Receptionist

Joined: 2012

Hello, my name is Sheila.


I am the Receptionist at Treetops Court Care Home. I have worked at Treetops Court Care Home since 2012. I am currently in the role of the receptionist but have previously worked as a Domestic, Activities Co-ordinator and have even helped out in the kitchen!


My role is very busy but also rewarding; I get to meet visitors and relatives and enjoy the interactions daily. I am also the first port of call for staff and am always happy to help as and when needed. We have a great team here at Tree Tops and I enjoy playing my part!