They are looking after my husband with care and kindness and he always looks clean and tidy.
Gillian S (Wife of Resident)
Home has a friendly atmosphere and is clean and welcoming
David C (Son of Resident)
A well-run home with wonderful, caring staff in lovely surroundings.
J S (Daughter of Resident)
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.
Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.
There are no restrictions or booking requirements to visit Treetops Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.
Treetops Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.
Treetops Court Care Home has a Review Score of 9.8 (9.778) out of 10, based on 16 reviews in the last 2 years. Over all time Treetops Court Care Home has 81 reviews.
Review from J B (Resident) published on 17 June 2022
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Review from Diane S (Daughter of Resident) published on 23 June 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for taking the time to write this lovely review. It's great that the team have been delivering excellent care.
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Review from Ian B (Son of Resident) published on 19 June 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Please accept my condolences and thank you for writing this lovely review at such a difficult time. It is very special for the team to know just what a difference they have made.
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Review from Kevin A (Son of Resident) published on 11 June 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Please accept my condolences for the loss of your Dad. Many thanks for writing a review at this difficult time. It is good to read that your Dad was well called for when he needed it most.
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Review from Lynn P (Niece of Resident) published on 6 May 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Thank you for writing a review at what must be a very difficult time. It is good to read that the team look after your wider family as well as your uncle.
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Review from Dawn E (Daughter of Resident) published on 20 April 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Thank you for taking the time to write such a lovely review and what must be a very difficult period for you. I'm so glad the Team have been able to have a positive impact not only for your father but also yourself.
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Review from Iris L (Friend of Resident) published on 16 March 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for your review, it's great to read that you think Treetops is 'brilliant'.
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Review from Mandy C (Daughter of Resident) published on 18 February 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for your review. It's great to read that your father enjoyed his stay.
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Review from Robin H (Friend of Resident) published on 18 February 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for taking the time to write this review.
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Review from Lyn W (Daughter of Resident) published on 17 February 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for your review. It's great to read that things are going well.
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Review from Lilian H (Wife of Resident) published on 12 February 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for your review rating us good overall. Treetops is a very busy home which can sometimes impact on parking for which I can only apologise. There is parking out on the road also.
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Review from Michelle S (Daughter of Resident) published on 10 February 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for taking the time to write this review. It's great to read that your mother is well looked after.
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Review from E S (Friend of Resident) published on 10 February 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Thank you for taking the time to write a review. It is such a busy home that parking can sometimes be a challenge but once inside as you say, the residents are well cared for.
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Review from K P (Son of Resident) published on 10 February 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Thank you so much for taking the time to write this review. I'm glad the team were able to meet not only your father's needs but yours as well.
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Review from Stacey S (Granddaughter of Resident) published on 10 February 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Thank you so much for your lovely review showing just how important team members are in making a difference to the lives of the residents they love and care for.
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Review from J D (Daughter of Resident) published on 4 February 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for taking the time to write this review. It's wonderful to know how settled your mum is and the vital part the whole team plays in ensuring the environment is just right.
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Review from M J (Son of Resident) published on 20 January 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
It's great to read that your mum is doing so well. Many thanks for taking the time to write a review.
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Review from M C (Resident) assisted by family/friend published on 20 January 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for writing a review. It's essential that we have constructive feedback to help move forward - I will speak to the home about staffing and communication. Thank you also for your lovely comments about the team members.
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Review from D G (Son of Resident) published on 20 January 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for taking the time to write a review. It's great to read that you are impressed by the service provided and the high standard of staff. The cost of care is often a topic of conversation for all of us in the care industry but we do try to ensure that the cost is appropriate for the service provided.
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Review from Steven K (Son of Resident) published on 17 January 2020
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Reply from Honor Keatley, Managing Director at Treetops Court Care Home
Many thanks for your review. It's nice to hear that your mum is settled and happy.
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The Review Score of 9.8 (9.778) out of 10 for Treetops Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.778 for Treetops Court Care Home is calculated as follows: ( (151 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 189 Ratings = 4.778
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Treetops Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Oct 2022
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Job Title: Receptionist
Joined: 2012
Hello, my name is Sheila.
I am the Receptionist at Treetops Court Care Home. I have worked at Treetops Court Care Home since 2012. I am currently in the role of the receptionist but have previously worked as a Domestic, Activities Co-ordinator and have even helped out in the kitchen!
My role is very busy but also rewarding; I get to meet visitors and relatives and enjoy the interactions daily. I am also the first port of call for staff and am always happy to help as and when needed. We have a great team here at Tree Tops and I enjoy playing my part!