Treetops Court Care Home

Park Road, Leek ST13 8XP
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9.8 81 Reviews
  • Treetops Court Care Home, Leek
Welcome to Treetops Court Care Home which is set in amongst pine woods and large landscaped gardens but conveniently located in the market town of Leek. The home provides high quality nursing and residential care for older people and care for those who are feeling the impact of dementia on their lives.

Resident care plans reflect all that an individual would want and need for their care to be delivered in the way they choose, with independence and dignity as prime considerations.

All care teams are dedicated to delivering the best of care to all residents and work closely with GPs and other clinical professionals from the local area to ensure that residents are well cared for. The team go above and beyond to ensure every resident is treated as an individual, which makes both living and working there a very special experience. Treetops Court Care Home offers the very best of care and environment for residential living.

Treetops Court Care Home believe that meals are a hugely important part of everyone’s day and the Chef and kitchen team work hard to ensure everyone’s individual tastes and needs are accommodated. Residents are involved in planning the menu, with all food being nutritionally balanced and dietary requirements accommodated.

Remaining active is a huge part of any individual’s well-being and at Treetops Court Care Home there are daily activities to suit everyone’s interests. Residents have the opportunity to attend group and hobby activity sessions, enjoy visits from outside entertainers as well as quieter, individual interests. There is also the opportunity to go out and about in the minibus to places of interest, the choice is yours! Along with a programme of activities for residents, a hairdresser visits the home salon weekly.

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Care Provided by Treetops Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Crossley (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Treetops Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,349
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Treetops Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Treetops Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Treetops Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Treetops Court Care Home Reviews (81)

Total of 81, showing 41-60
9.8

Treetops Court Care Home has a Review Score of 9.8 (9.778) out of 10, based on 16 reviews in the last 2 years. Over all time Treetops Court Care Home has 81 reviews.

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Review from David C (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home has a friendly atmosphere and is clean and welcoming. The staff are welcoming. Appears calm and professional.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for taking the time to write a review - I feel the same whenever I visit Treetops.


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Review from N B (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Treetops is an effective care home. My mum is safe and properly looked after. She has continual needs and the staff have shown diligence and kindness, not to mention patience and caring for her.
If I have any critisms they would concern the lack of activity and entertainment (residents often seem bored)
and the food, which is plentiful and meets dietary requirements but lacks the occasional x-factor.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for your review. It is always helpful to have feedback that both identifies areas where we do well and also areas for us to work on. I look forward to hearing that the activities and food soon both have the 'x-factor'.


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Review from M P (Daughter-in-law of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff who are caring.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you for your kind review. I'm sure the team will be glad to know that they are making a difference.


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Review from Phillip T (Relative of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treetops is a really good nursing home. I would recommend it to anyone needing care.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for taking the time to write a review. It's great for the team to know that their great work makes such a difference.


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Review from Andy T (Son of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Treetops for 18 months and I have experienced good quality care, keeping my Mum happy and safe.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you for taking the time to write a review. It's lovely to know that your mum is happy and you feel she is safe.


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Review from D A (Brother of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very experienced staff, feel very relaxed knowing my sister is in here.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for your review. What a compliment for the team to know that they have alleviated any concerns you may have had by the great care they deliver.


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Review from Hannah W (Granddaughter of Resident) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, highly recommend. Exceptional care for my grandad during end of life. Very accommodating to the family during this difficult time - looked after not only my grandad's needs but the family too. The view from my grandad's bedroom was lovely and the bedroom was beautiful and clean. Thank
you to all the staff.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for taking the time to write a review. It makes such a difference to the team to know that their actions have such a wide-reaching impact. I'm sorry you are going through such a difficult time.


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Review from Barb W (Granddaughter of Resident) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak highly enough of Treetops Care Home. The care that our grandad has received in his final days of life has been absolutely outstanding. The care and compassion shown has been amazing both to grandad and to ourselves his loved ones and has made this difficult upsetting time as stress-free
as possible and we as a family cannot thank each and every member of staff enough. You have made grandad's final days so comfortable and have been attentive and compassionate and respectful to his every need. Thank you to each and every person that has been involved in grandad's care from the bottom of our hearts.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you for making the time to complete a review at this difficult time. It will be lovely for the staff to see what a difference they have made not only to your Grandad but also your wider family.


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Review from Julie L (Granddaughter of Resident) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anyone can imagine, to put a loved one into a care home is very upsetting and worrying. But I can hand on heart with no hesitation say this is the best care home.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you very much for your review. It's great for the team to know that they are appreciated and that their care has made your difficult decision the right one.


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Review from Evelyn B (Sister of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were happy to leave my brother in the care of the staff at Treetops. He was treated with kindness and consideration throughout his relatively short stay.

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Review from J S (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in this care home for almost 12 months and during that time I have not found the need to complain. A well-run home with wonderful, caring staff in lovely surroundings.


My mum has now passed away but the amazing, dignified care extended to not only Mum but also myself was outstanding and

comforting. A credit to all.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Many thanks for your lovely review. It is so important for team members to hear what a positive impact they have not only on their residents but also on their family. Thank you for taking the time to write this review.


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Review from S G (Niece of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt, after several weeks in hospital, was admitted to Treetops for only 9 days before she passed away.
Treetops is in a lovely setting.
From the reception area to the dining room to the communal areas - all are fresh and bright and the reception area is very welcoming.
The bedroom was nicely
furnished in a modern, bright way, with a lovely view of the garden.
All staff were extremely helpful, caring both to my Aunt and to our family.
My Aunt was always treated with great respect in a very dignified way.
Thank you Treetops!
For those who are able, the food is home cooked and a wide entertainment offered.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for the lovely review you have written. It is good to see that the environment created a welcoming place to be but more importantly that the care delivered by our fantastic team members made such a positive impact on your Aunt and family.


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Review from Brian P (Brother of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring. My brother is very well looked after.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for taking the trouble to review our home. To hear that your brother is very well looked after is great to know. Well done to the whole team at the home. Kind regards


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Review from Suzanne B (Daughter-in-law of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care and the home excellent. All very clean. Food good.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for taking the time to review our home. Your words sum up Treetops Court beautifully! Kind regards


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Review from J W (Niece of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty always seems happy when we visit. Staff are friendly and approachable. The home is well maintained and clean. I have no worries now that she is in full-time care.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you for taking the trouble to review Treetops Court. Thank you for mentioning the staff team, they work so hard to ensure that our residents are happy and well cared for, not always in the easiest circumstances. It will give them a real 'boost' to know that you have such confidence in them!


Kind regards.


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Review from Agnes B (Wife of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Treetops Court Care Home to be very satisfactory in all areas. The staff are very attentive to residents, sometimes under difficult circumstances.
All staff throughout are cheerful and helpful which goes a long way to providing a smooth transition to care. From my own experience, I find any
queries have been dealt with swiftly and efficiently.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you for your review. It will do much to reassure others who are searching for a home for a loved one. Kind regards.


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Review from J W (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm and friendly welcome. Always staff close to hand. Residents encouraged with activities.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you for taking the trouble to review our home. Your kind comments are much appreciated. Kind regards


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Review from Martin S (Son of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care Mum has received since arriving at Treetops.
Also, Mum, herself is very grateful for the care and attention she receives.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Many thanks for taking the trouble to review Treetops Court. Your feedback is much appreciated. Kind regards


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Review from A P (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The environment here feels very relaxed, comforting and vibrant.
The staff are friendly and will engage with residents and their families.
Staff seem well informed about residents and their routines.
Excellent first impression which has continued on.
Feeling very reassured now dad is resident here.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for taking the time to review Tree Tops Court. I am so pleased that your first impressions are so positive. Kind regards


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Review from Paul S (Grandson of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of the staff for looking after my family you are all amazing. In difficult times you supported us all.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you for your wonderful review, it is much appreciated. Kind regards.


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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Treetops Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Treetops Court Care Home is calculated as follows: ( (151 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 189 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Treetops Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Sheila

Sheila Dale

Job Title: Receptionist

Joined: 2012

Hello, my name is Sheila.


I am the Receptionist at Treetops Court Care Home. I have worked at Treetops Court Care Home since 2012. I am currently in the role of the receptionist but have previously worked as a Domestic, Activities Co-ordinator and have even helped out in the kitchen!


My role is very busy but also rewarding; I get to meet visitors and relatives and enjoy the interactions daily. I am also the first port of call for staff and am always happy to help as and when needed. We have a great team here at Tree Tops and I enjoy playing my part!