Treetops Court Care Home

Park Road, Leek ST13 8XP
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9.8 81 Reviews
  • Treetops Court Care Home, Leek
Welcome to Treetops Court Care Home which is set in amongst pine woods and large landscaped gardens but conveniently located in the market town of Leek. The home provides high quality nursing and residential care for older people and care for those who are feeling the impact of dementia on their lives.

Resident care plans reflect all that an individual would want and need for their care to be delivered in the way they choose, with independence and dignity as prime considerations.

All care teams are dedicated to delivering the best of care to all residents and work closely with GPs and other clinical professionals from the local area to ensure that residents are well cared for. The team go above and beyond to ensure every resident is treated as an individual, which makes both living and working there a very special experience. Treetops Court Care Home offers the very best of care and environment for residential living.

Treetops Court Care Home believe that meals are a hugely important part of everyone’s day and the Chef and kitchen team work hard to ensure everyone’s individual tastes and needs are accommodated. Residents are involved in planning the menu, with all food being nutritionally balanced and dietary requirements accommodated.

Remaining active is a huge part of any individual’s well-being and at Treetops Court Care Home there are daily activities to suit everyone’s interests. Residents have the opportunity to attend group and hobby activity sessions, enjoy visits from outside entertainers as well as quieter, individual interests. There is also the opportunity to go out and about in the minibus to places of interest, the choice is yours! Along with a programme of activities for residents, a hairdresser visits the home salon weekly.

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Care Provided by Treetops Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Crossley (Registered Home Manager)
  • Admission Criteria
    • All admissions will have a pre-admission assessment
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Treetops Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,349
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,350

  • Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


    Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
  • (these prices are only a guideline, please contact Treetops Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Treetops Court Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.


  • Parking

  • Treetops Court Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.


Treetops Court Care Home Reviews (81)

Total of 81, showing 61-80
9.8

Treetops Court Care Home has a Review Score of 9.8 (9.778) out of 10, based on 16 reviews in the last 2 years. Over all time Treetops Court Care Home has 81 reviews.

Overall Experience

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Date Published

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Review from P R (Sister of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was admitted to the home as 'end of life' unfortunately. During his short stay, from the manager, nurses, care workers, kitchen staff and maintenance workers, their care and compassion was second to none.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you for your review. Your kind comments are much appreciated as everyone in the home works hard to ensure that only the best of care is delivered to residents, no matter the circumstances. Kind regards.


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Review from Eileen D (Sister of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed by the professional, attentive care and dignity shown to my brother by the nursing staff keeping him clean and as comfortable as possible.
The senior medical staff have kept me well informed on his ongoing medical condition and treatment.
His room is well appointed, equipped
and clean.
The dining room and lounge are spacious and comfortable.
The outdoor garden space is well kept with lovely sitting areas.
Although my brother is limited with his food, the catering staff try very hard to give him food he can enjoy.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for taking the trouble to review Treetops Court. Your remarks will certainly help those who are searching for care for a loved one. Kind regards


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Review from P E (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted for 24/hr palliative care. The welcome and support offered to us as a family was second to none, nothing was too much trouble and staff were always available to talk to and gave their utmost to meet any needs or concerns we had.
Their professionalism shines through and the care given
by all staff. Domestic, caring and nursing were excellent. The admin lead and team were efficient and had all bases covered to ensure mum's paperwork was all in order. I can honestly say the calm, caring atmosphere is 5* well done.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you for taking the time to review the care and services at treetops Court Care Home. Thank you also to the team at Treetops who always go 'the extra mile' for their residents and their families. It's heartwarming to know that such a caring approach is being demonstrated by all in the home. Kind regards


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Review from Jane J (Daughter-in-law of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are absolutely amazing! The care they show to the residents just shines. I’ve seen a couple of dementia homes and by far this is the best. They have a vast amount of human compassion and this is definitely a home I would recommend.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for taking the time and trouble to review Tree Tops Court Care Home. Your comments are all we could wish for and will be shared with the team. So much appreciated. Kind Regards.


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Review from Elizabeth J (Wife of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very clean, pleasant and quiet. It feels very welcoming when you enter the unit. The staff come across as friendly and helpful.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for taking the trouble to complete a review of Treetops Court. It is very much appreciated. Kind regards


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Review from Edith A (Friend of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I had visited this home, I thought it was wonderful, clean, no smell as I expected in other homes.


The staff were hands-on with the residents which I liked.


Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for taking the trouble to review Tree Tops Court. Everyone at the home tries so hard to ensure that our residents are well cared for and when that is complemented by others it gives the team a real boost. Thank you for your comments. Kind regards.


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Review from Michael O (Friend of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend who has a bad stroke he is well looked after and gets on well with the staff, he needs the care only Treetops court can give him. I can see no problems at all in him staying here.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for your kind comments about Tree Tops Court Care Home, they are very much appreciated by the team at the home. Kind regards.


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Review from C P (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To celebrate my mum's final birthday the staff (particularly the chef) went to great lengths to facilitate a happy event. That night the skilled night manager noticed mum having breathing difficulties and called an ambulance. After a spell in hospital, mum returned to Treetops Court Care Home this time
on the nursing wing.
A state of the art pressure monitoring bed was ordered for her and arrived promptly. The care mum received was exemplary and I would recommend Treetops to anyone. The staff were amazing, skilled, professional, caring and kind.
The lighting in mum's room was initially too harsh - just a single light hanging from the ceiling in the centre of the room. Mum was forced to stare up at it as she lay on her back dying. However, when I mentioned this to the staff, they produced a lamp immediately which was plugged in. We were able to switch off the blinding central light and have soft lamp light as befits a bedroom. It is my belief that all rooms should have a soft lamp as a standard comfort.
They looked after my family and me as well as they looked after mum.
The flow of tea and biscuits really helped. The night-manager called us at 7 am to ask us to come to mum's bedside quickly showed that she had great skill. Mum died at 8 am and we were all with her, thanks to the night manager. We are indebted to her.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Many thanks for taking the time and trouble to share the positive and caring comments regarding the care of your mother at Tree Tops Court Care Home. It is so touching to read that you valued the input of the staff team so highly and I am sure that once your comments are shared with them, they will be moved as well. Just picking up your point about lighting, bedside lights are available in most rooms but in some instances replaced with residents own to make rooms more personalised. I will be sure to ask the Home Manager to check that all rooms have bedside lights and should they have been removed at the resident request, they are replaced at an appropriate opportunity. Many thanks again for your wonderful review of care and services. Kind regards and condolences to you and your family.


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Review from Carol P (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last six months of her life in Treetops Court. I cannot praise the care given to her enough. She received kindness as well as medical care and nothing was too much trouble. The staff made us feel welcome at all times too. I would recommend this care home to anybody looking to place
a loved one in a caring, kind, considerate and capable environment.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for such a wonderful, heartfelt review. The team at the home do a fantastic job and it's so nice when their dedication makes such a difference to the lives of their residents and their families. Kind Regards.


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Review from Stephen P (Son of Resident) published on 18 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very friendly and helpful. They did their best to make my parents feel welcome. The food was very nice, Mum enjoyed meeting people. The home was clean and safe. Could possibly have done with another tv somewhere.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Many thanks for taking the trouble to review Treetops Court. Your feedback is much appreciated, as this helps us to further improve the service we offer to our residents. We receive many positive remarks regarding the caring staff team at the home and I will be sure to pass your comments back to the home. Kind regards


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Review from Sarah R (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a tough few months for the care home but throughout the staff have maintained their professionalism and gone above and beyond. The nursing staff, care workers and managers all need the recognition that they do a great job, it's a tough job but rewarding. Their motto is 'treat the patients
with the care and respect you would like to receive yourself'.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you so much for the great review of Treetops Court. All teams at the home do a fantastic job and you have rightly recognised them all for their hard work and dedication to their residents. Thank you for being so kind and doing so. Kind regards.


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Review from Ginette June S (Relative of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a relative in Treetops Court the age of 92 years with terminal cancer. This made him very angry and not a happy chappie but the staff never got upset with him, talked to him kindly. He refused food and drink, staff did the best to encourage him to eat and drink. He was always shaved by staff
and had clean clothing. Whatever he asked of them they were obliging.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you very much for this touching review. I will ensure that the team are made aware of your kind remarks.


Kind regards


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Review from Juno C (Resident) assisted by family/friend published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed here for a short period of time while family were away. I was here to build up after a fall.
I have had help doing exercises with staff and physio.
The staff are great, couldn't wish for better staff - all staff, night and day.
Kitchen staff are very good.
It is in a lovely setting.
Staff
really try to do everything you could wish for.

Reply from Alison Foreman, Commercial Director at Treetops Court Care Home

Thank you so much for such a wonderful review. Who better to review care and services than someone who has has the experience, first hand? I will be sure that the Home Manager shares your feedback with the team. Keep in touch and kind regards.


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Review from Ian F (Relative of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care our Aunt has received during this dreadful illness. Her behaviour and requirements have become extremely challenging, but I can't think of anywhere better than Treetops Court Care Home for my Aunt to stay. The staff and the home itself have been excellent at
all times.

Reply from Alison Foreman, Business Development Manager at Treetops Court Care Home

What a wonderful review of the standard of care at Tree Tops Court. Nothing will do more for our care team than to have such great recognition of their hard work. I am very pleased to say thank you to you on their behalf. Kind Regards


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Review from Diane F (Niece of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Treetops Court Care Home are very caring and thoughtful to my aunt and to my husband and I. Nothing is too much trouble and they make time to answer any questions we have.

Reply from Alison Foreman, Business Development Manager at Treetops Court Care Home

Thank you very much for your positive review of our home and care services. I am sure that your feedback will do much to reassure any others who are searching for a care home for a loved on. Kind regards


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Review from Angela W (Daughter of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were wary at first but I cannot praise the staff enough. Whatever we asked for they accommodated my mum. They are considerate and passionate people, not only did they go above and beyond for mum, they did the same for family members. The home was a very friendly place, the residents were all very
friendly.

Reply from Alison Foreman, Business Development Manager at Treetops Court Care Home

Many thanks for taking the trouble to review our care home and services. Your positive feedback will go a long way to reassure those who are searching for a home for their loved one. The experience of others is very useful to families. Thank you again and kind regards.


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Review from Allan C (Son of Resident) published on 26 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the sudden deterioration of my mother's health, I recently made my second trip from Australia within 6 weeks.


On my return, I was able to visit her in the newly named Tree Tops Court Care Home. For the following 2 weeks, my partner and I visited twice each day.


From the very first

visit, straight from Manchester Airport , I was impressed with the staff , all of whom were friendly , helpful and caring.
My first impression was reinforced during all of our subsequent visits


I met with the management to put some necessary details in place, especially important as I am an only son living in Australia, equally that was a very pleasant experience when nothing was too much trouble .


On one of my last visits an official review was being held, with mother being one of the patients interviewed. I commented to the lady doing the survey that, quote, " When I get on the aircraft to go home I will have no concerns whatsoever about the care my mother is receiving here"


Reply from Alison Foreman, Business Development Manager at Treetops Court Care Home

Thank you very much for taking the time and trouble to write a review of the care and services at Treetops Court Care Home. Your feedback will be both valuable and reassuring to those who are searching for a care placement. Kind regards


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Review from Shirley M (Wife of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care home clean, bright and newly decorated. The tables were properly set for meals as my husband deteriorated he was moved to the ETI unit - well cared for. The staff were very caring, he was incontinent and was changed regularly and always had clean clothes on.


The attitude to poorly

difficult patients was excellent. They did not know I was listening from my husband's room!
There were problems losing glasses, teeth and hearing aid.

Reply from Joanne Bowerbank, Home Manager at Treetops Court Care Home

I would like to thank you for this review.
We know how difficult it can be for families who have relatives that require EMI nursing care due to the challenges that become apparent. We strive to make a difference to each individuals life during their time with us.


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Review from Annabel M (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Meadows are undergoing a transition and are under new management. From our first unannounced arrival we were welcomed by helpful staff. We were impressed with the dedication of all of the staff, worked very hard with a great deal of compassion.
The new management are clearly doing a very good
job and I would recommend Pine Meadows on the basis of our experience of palliative care.

Reply from Joanne Bowerbank, Home Manager at Treetops Court Care Home

It was a pleasure to nurse your mum she was a lovely woman. Thank you for the review.


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Review from Michael E (Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After collapsing in November 2014, I spent a torrid time in hospital and then went to the care home for three months where I was looked after with care, compassion and utmost dignity. The girls and boys were the people who got me better and I visit them regularly and I'm treated as one of the family.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Treetops Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Treetops Court Care Home is calculated as follows: ( (151 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 189 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Treetops Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Sheila

Sheila Dale

Job Title: Receptionist

Joined: 2012

Hello, my name is Sheila.


I am the Receptionist at Treetops Court Care Home. I have worked at Treetops Court Care Home since 2012. I am currently in the role of the receptionist but have previously worked as a Domestic, Activities Co-ordinator and have even helped out in the kitchen!


My role is very busy but also rewarding; I get to meet visitors and relatives and enjoy the interactions daily. I am also the first port of call for staff and am always happy to help as and when needed. We have a great team here at Tree Tops and I enjoy playing my part!