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The Poplars Nursing & Residential Care Home has a Review Score of 7.1 (7.138) out of 10, based on 4 reviews in the last 2 years. Over all time The Poplars Nursing & Residential Care Home has 4 reviews.
Review from Scott M (Grandson of Resident) published on 7 November 2024
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Overall Experience
1.0 out of 5
Reply from Mandy Reeves, Operations Manager at The Poplars Nursing & Residential Care Home
Thank you for sharing your comments with ourselves and providing me the opportunity to respond. I have spoken with the home manager and she has advised me this matter is under investigation having been raised by a relative. I understand it is difficult when you visit the home if you are on the area where your nanna lives as sometimes people's behaviour when living with Dementia may be unpredictable at times. Perhaps it may be more suitable to encourage your relative to have your visit in a different part of the home if they are willing. At the home, we record all care given to residents on a MPOC, which is a handheld phone and all staff have their own device which is allocated by the company. If there is any further information we can provide for you, please do not hesitate to ask the manager or ask for my email address and contact me direct. Thank you once again for sharing your concerns with me.
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Review from Timothy G (Son of Resident) published on 28 September 2023
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Overall Experience
4.0 out of 5
Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home
Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff at Poplars.
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Review from Terrence B (Resident) published on 28 September 2023
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Overall Experience
5.0 out of 5
Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home
Many thanks for spending the time to write us a review. We will ensure this is shared with the manager and staff at The Poplars.
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Review from S G (Daughter of Resident) published on 27 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chris Perks, Quality Assurance Manager at The Poplars Nursing & Residential Care Home
Many thanks for spending the time to write us a review. We will ensure this review is shared with the manager and staff team at Poplars.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 7.1 (7.138) out of 10 for The Poplars Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.638 for The Poplars Nursing & Residential Care Home is calculated as follows: ( (18 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 47 Ratings = 3.638
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.5 Points relating to the number of positive Reviews for The Poplars Nursing & Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 3 Positive Reviews ÷ 12 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Apr 2024
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