Prestwood Coach House

Wolverhampton Road, Prestwood, Stourbridge DY7 5AL
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9.5 13 Reviews
  • Prestwood Coach House, Stourbridge
Situated within the stunning Prestwood estate, close to the surrounding areas of Kinver, Stourbridge and Wall Heath, Prestwood Coach House is a luxury care home, providing residential, nursing dementia and respite care within a wonderful environment with facilities and services designed around clients.

The purpose built accommodation includes 27 fully furnished care suites with wet room / en suite and kitchenette. The accommodation and location is ideal for couples or individuals who are looking for greater independence and space.

Staffing levels allow the care team to spend quality time and get to know clients' wants and desires, resulting in true personal care. Housekeeping and maintenance teams ensure that the environment is well maintained and safe. Care records are updated in 'real-time' using cutting edge software, and work collaboratively with the local Doctor surgery and other healthcare professionals to complete the package of care.

The Social Activities team is on hand to ensure that there is a varied and active calendar of events and the Head Chef and his team provide nutritious meals based around a seasonal menu and freshly sourced local produce.

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Care Provided by Prestwood Coach House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Melissa Hunter (Director of Care Services)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (26)
    • Couples/Companion Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Prestwood Coach House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,500
    • Self-Funded Nursing Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,500
    • RESPITE Self-Funded Nursing Care £1,250 – £1,500

  • All fees are inclusive of care (subject to a detailed care assessment) and also fully furnished luxury room with private en-suite. All meals and drinks are included as well as housekeeping, laundry and activities.
  • (these prices are only a guideline, please contact Prestwood Coach House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting


  • Parking

  • Free onsite parking


Prestwood Coach House Reviews (13)

9.5

Prestwood Coach House has a Review Score of 9.5 (9.489) out of 10, based on 7 reviews in the last 2 years. Over all time Prestwood Coach House has 13 reviews.

Overall Experience

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Review from Tim M (Respite Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had 1 week respite at Prestwood Coach House. Prior to the respite, the staff carried out a full assessment to check out what help I would need. They also checked out any preferences that I had and answered any queries. I had excellent care throughout my stay. The staff were very thoughtful and approachable.
I always felt comfortable with staff helping me with personal care. Food was very good and there was always a sufficient amount and a good choice. Visitors were also made very welcome. I had a very comfortable bedroom, with sufficient space to move around in my powered wheelchair. It was easy to speak to a senior staff member if needed.

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach House

It's been a pleasure to have you staying with us. Thank you for taking the time to share your experience of Prestwood Coach House.


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Review from Lesley E (Daughter-in-law of Resident) published on 11 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became ill and immobile during covid. We moved her from a home in the West Mids to Prestwood Coach House because we liked the feel of the home and the level of care and calmness that the home seemed to offer compared to her previous residence. She spent the final years of her life there
and although she would always have preferred to be in her own home, this was a place that was fitting for her personality and health requirements. She ate like a queen, she always praised the food and the care that she received. There were plenty of activities for her but she was a more private person and preferred her room which was always comfortable and warm. When we couldn't visit her, the staff were happy to video call and she was jollied along as much as possible so she never felt lonely. We are very grateful to all the staff at Prestwood for making our mum's final years safe and comfortable.

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Review from John H (Son of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mom was a resident at Prestwood Coach House for 14 months, during her stay she had excellent care from experienced and diligent carers.
As her condition declined, the home responded to her changing needs, it was a great comfort to us that Mom was being well cared for throughout this period.
In
terms of care packages, we don't think you will get much better than Prestwood Coach House, it was first class in all departments.

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Review from Marion D (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Prestwood Coach House Care home for 6 days. She had been discharged from hospital and could not go home. I cannot recommend it highly enough. The home is in a lovely country setting. Mom loved looking out the windows to see the birds and trees changing colour. There is an open
house policy which meant I could turn up at any time night or day. All Staff were super friendly and very helpful. The home is well-equipped and very clean. Mom had difficulty eating and the chef made a special effort to cook food which she could manage. Nothing was too much trouble. Mom loved her stay and was very settled. Sadly her health took a turn for the worse and she was readmitted to hospital. (No fault of the home).

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Review from G M (Son of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At 97 how do you visit friends and family back in the UK over Christmas when your needs include wheelchair access, 24-hour on-call care, and some home-from-home comforts? My mother was up for the journey if the right accommodation could be arranged so I turned to Prestwood Care to see what they could
do. The result was a really comfortable, safe and supportive package of room, care staff and service extras that made Mother's visit a real pleasure for her, for myself and my sister and for the old friends and ex-neighbours that Mum was able to invite to visit her during her stay at Prestwood Coach House. The manager and director's team delivered everything we needed and went the extra mile to facilitate those special touches. A big, big thank you. Note: Mother has provided the following ratings herself and has downgraded facilities only because the door to her room was a little awkward and heavy for her solo use in her wheelchair.

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Review from S G (Niece of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle went to The Coach House for step down following a long hospital stay. From day one he was treated with dignity, respect and love from all the team. It is an 'open house' at the Coach House, every time I visited I was welcomed with a smile, be it the maintenance man, a carer or the manager.
My Uncle was more than happy with the care he received, despite him at times being in pain and shouting, he was always treated kindly. The food always looked very appetising, all areas spotlessly clean and communication always spot on. He was only with you for 2 weeks but a heartfelt thank you to you all.

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Review from Jane S (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of both Prestwood House, and then Prestwood Coach House, for the last 6 years of her life. The care she received was excellent. The carers were kind, patient and treated her with dignity throughout her time living there. They gently encouraged her to join in activities and took
an interest in her own hobbies and pastimes. During her last couple of months, they were particularly compassionate and considerate, both to Mom and myself and other family. Her end of life (aged 88) was made as comfortable and peaceful, as it could be, and for that, I am forever indebted. The facilities, food and management of the home were also all very good. Although if her health had permitted, Mom would not have chosen to live her last years in a Nursing Home, she was extremely comfortable, well cared for, and safe. She was extremely fond of the staff, as was I. The Coach House felt like a 'home', rather than a Nursing Care Home and I would not hesitate to recommend it.

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Review from Beverley W (Wife of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently spent 9 days respite at the Coach House while I was on holiday. On return from my holiday, I was pleasantly surprised to find my husband happy, smiling and looking very relaxed. On questioning, he said that he had enjoyed being at The Coach House. He said that the staff were very
good and the food was excellent. I asked jokingly if this meant that I could go away again soon to which he said I could and he would be happy to return to the Coach House.


I cannot thank the staff enough for everything they have done to make my husband feel so welcome and comfortable. When using other nursing homes previously my husband has never really been keen to return but accepts that I need a break from time to time to recharge my batteries.
Seeing him so happy and relaxed on my return has given me great peace of mind which I am grateful for and we will definitely be using this nursing home again.


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Review from Elisabeth P (Niece of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to The Coach House in 2012 and passed away in April 2019 aged 96. During her time there, she was extremely well cared for in a very comfortable room with ensuite and a small kitchen for her to prepare snacks. The staff were always respectful and kind, accommodating her often very exacting
and individual wishes. In her later years when she was not independently mobile, they were happy to go above and beyond the basic care to keep her comfortable and happy. The nursing care was excellent and her wishes were always respected. The home was well run and the staff were always happy to answer questions. In my aunt's final month, they showed great compassion and concern for her well being and kept in touch with me when I needed to be contacted. As I live over 100 miles away, it was always a great comfort to know she was in safe hands and was extremely well cared for. A very good experience both for her and for me.

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Review from Jenny C (Daughter of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestwood Coach House staff are outstanding in the care and compassion they show to my mum who has been a resident for some years. She can have difficult days but they respond to her needs with kindness and support her to maintain her dignity at all times. They are genuinely fond of her and I couldn't
ask for better care. Activities are provided that enable her to join in and her limited response is always welcomed.

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Review from Peggy P (Daughter of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Prestwood Coach House since January 2019. She went in for respite but liked it so much she wanted to stay. She had been living independently, without carers except for me but could no longer cope. The difference living at Prestwood Coach House has been huge - for her and for me.
She is happier than she has been for a long time. She loves being with all the other residents in the common room, she enjoys the food and, in particular, she thinks the staff are wonderful: caring, thoughtful, communicative - and they make her laugh! They are sensitive to individuals and act appropriately with the more outgoing as well as the more reserved residents. From my own point of view, staff and management are always willing to let me know what's been happening, so I am totally up to date with anything to do with my mother. It has given me peace of mind, as I know she is safe and very well looked after at Prestwood. Highly recommended.

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Review from Ann A (Daughter of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderfully run home by excellent, professional staff who go that extra mile. Very clean and welcoming when you enter the home. I would highly recommend this home as the staff are extremely helpful, polite and take their role in their duties in a very professional and caring manner and are very friendly
and considerate to the residents and their families, so warm and compassionate and always there when needed, nothing is to much trouble. There is always a member of the team available when a resident or a family member needs assistance with a smile on their face eager to assist. A very high standard of care is always given, the atmosphere in the home is always happy and cheerful. The staff are always interacting with the residents as you can see how happy and content the residents are at any time of the day. The diary on the corridor wall shows plenty of activities going on throughout the month and so many photographs are taken you can see how happy our loved ones are enjoying themselves.

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Review from Jane F (Daughter of Resident) published on 2 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a top class nursing and care home and I have no hesitation in recommending it to anyone.
My elderly mother was there for just under 3 weeks for end of life care. The staff treated her with the utmost dignity and were very kind to both her, next of kin and any visitors. Nothing was ever too
much trouble. Unfortunately she had very little appetite but the food provided always looked good. They also run activities to stimulate the residents.
The rooms and communal areas are very pleasant as are the surroundings.
The room was kept very clean and there was NO smell of urine which we experienced at other nursing homes. The private toilet was a definite plus.
In my opinion this is a very well run facility with many long term members of staff.

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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for Prestwood Coach House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Prestwood Coach House is calculated as follows: ( (74 Excellents x 5) + (7 Goods x 4) ) ÷ 81 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Prestwood Coach House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Prestwood Coach House

What types of Care is Prestwood Coach House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Prestwood Coach House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Prestwood Coach House have?

There are 26 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Prestwood Coach House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Prestwood Coach House to the centre of Stourbridge?

2.5 mile(s) as the crow flies, distance by road may be significantly further.