Rowan Court Care Home - Avery Healthcare

Silverdale Road, Newcastle-under-Lyme ST5 2TA
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9.8 70 Reviews
  • Rowan Court Care Home - Avery Healthcare, Newcastle-under-Lyme
Rowan Court, situated just off the main Silverdale Road in Newcastle-under-Lyme, is just a mile from the town centre. Despite its proximity to the urban hub, the residence backs onto fields, offering scenic views overlooking Lyme Brook.

The home benefits from convenient transport links, with a regular local bus route connecting to the nearby bus station. Rowan Court has cultivated a positive reputation within the community and maintains strong ties with the adjacent Queen Elizabeth Bowls Club.

Founded on principles of compassion and high quality, Rowan Court is supported by a devoted team providing excellent, personalised care in residential, dementia, and nursing services. Recognising the importance of residents' physical and emotional engagement, the home actively involves a diverse community of local groups in various activities. The ongoing re-landscaping of the extensive gardens at Rowan Court Nursing Home aims to introduce raised beds, a potting shed, and patio areas to complement the existing lawns and mature trees.

With a specific emphasis on dementia care, the nursing home in Staffordshire prioritises learning residents' life stories, conducting reminiscence sessions, and utilising the internet as a resource to evoke memories and past customs.

The generously sized bedrooms encourage residents to personalise their spaces, displaying photos and keepsakes with pride. The bright and lively lounges foster a companionable, social atmosphere, providing quiet corners for activities like reading or puzzles. The home also features a dedicated hair salon for all pampering needs.

For further inquiries, please get in touch with their friendly home manager and team. Alternatively, you are welcome to visit, and the front-of-house team at Rowan Court will be pleased to guide you through the home. Stay updated on their daily activities by visiting their dedicated Facebook page.

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Care Provided by Rowan Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacinta Greatrex (Manager)
  • Admission Criteria
    • 65 Yrs & over
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Number of floors: 1

Funding & Fees Guide for Rowan Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,400
  • (these prices are only a guideline, please contact Rowan Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting hours - please come to reception and call the bell and a member of staff will let you into the home


  • Parking

  • Private car parking


Rowan Court Care Home - Avery Healthcare Reviews (70)

Total of 70, showing 1-20
9.8

Rowan Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.757) out of 10, based on 14 reviews in the last 2 years. Over all time Rowan Court Care Home - Avery Healthcare has 70 reviews.

Overall Experience

  • 56
  • 13
  • 1
  • 0
  • 0

Date Published

70
3
5
14
56

Review from Will M (Son of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for at Rowan Court Care Home for nearly three years before he died in February 2025. He was always treated with dignity and with thoughtful care. He clearly welcomed the attention of care and nursing staff. He enjoyed heartily the meals, and engaged staff with good humour. The
care during the last month of his life was sincere and exemplary.
I cannot speak too highly of the home.

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Review from S B (Son of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have a very positive attitude and are fully aware of my mother's care plan along with her daily needs. Care staff are caring and flexible in meeting individual requests. The food quality and hygiene standards are excellent. A daily programme of activities keeps residents monitored and socially
involved. The home keeps relatives completely updated on their doctor's appointments and prescription needs.

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Review from S B (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan Court Care Home is truly excellent! The staff (each and everybody) are kind, caring, happy and personable. They show empathy for each of the residents and do not talk down to those with greater needs. I am so grateful for the given to my mother who is always smiling and happy as a consequence
of the love and dedication of the staff.

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Review from S S (Cousin of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been here for approx 3 years. I visit almost every week and certainly the care in Rowan Court is amazing. Every single person in the duty of this care home is excellent. They look after all, kind, sufficient, gentle and knowing the best of ways. Each person in need will be looked after
very well.

Reply from Jacinta Greatrex, Home Manager at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your cousin has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. Thank you for your kind words. We look forward to seeing you on your next visit. Best wishes


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Review from Louise P (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Rowan Court Care Home. The staff are always welcoming and friendly. Mum is safe, happy, cared for and has lots of activities and outings which she loved being a part of. The home is excellently managed. The rooms are clean. I am extremely happy with the provision and I
recommend the home to others. I am confident that Mum is safe and enjoying life. Thank you all.

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Review from J G (Husband of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from John F (Son-in-law of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident at Rowan Court for just over 2 months now. Choosing the right residential home can be problematic, but my wife and I were immensely impressed with our initial contact and the politeness and professionalism of all staff. Safe to say, he has settled in remarkably well,
he’s made new friends and all staff are extremely kind and supportive toward him. We have expressed our thanks to the manager, and in particular, the following staff have all impressed us with reception, admin, and the many excellent carers including the exceptional senior carers.

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Review from Brian O (Son of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum entered Rowan Court at the most difficult time -- after a fall at home and just as the Covid lockdown was starting. My sister found Rowan Court, and we could not have made a better choice. I live in the United States, but everyone I spoke to on my weekly phone calls was so positive and friendly.
During the time she was there, through her 100th birthday and to her recent passing, the personal care and love that she received was all that we could have hoped for. Thank you so much for all that you do for your residents and their families!

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Review from Maureen A (Sister of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for their kindness, support and love they showed my sister during her short stay at Rowan Court, although it was a sad time for the family they made it very special and they could not have done any more it is a lovely place, cannot recommend it enough.

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Review from L B (Private Carer of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady I support and visit regularly has been at Rowan Court Care Home - Avery Healthcare for the past 16 months. The staff have been fantastic since she arrived here after a four month hospital stay. They are always friendly and show empathy. The reception staff are always courteous and helpful.
There is a warm and welcoming feeling at Rowan Court and it is a homely environment where the care and consideration for the residents is always a priority.

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Review from A S (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in well. I have found the staff to be helpful and caring. They keep us informed of changes to medication and other health issues.
It is obvious that staff are, at times, under pressure, but they maintain their caring, friendly and cheerful attitude.
We are very happy with the
care that our mother receives.

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Review from John P (Brother of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, always available for updates on my sister's condition.
My sister and all the family could not have wished for anything better than Rowan Court.

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Review from Neil D (Son of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home warm and welcoming - my dad has only been a resident for a short period but already the team of carers seem great, supportive and have supported my dad. I feel as positive as possible. I feel that my dad is cared for and safe, which is my main importance. Thank you.

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Review from Keith H (Husband of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent quality of care. All carers are well trained and behave in a kindly manner. Carers provide a happy environment and demonstrate a high degree of patience, often in demanding circumstances. The home provides a wide range of activities designed to stimulate the residents. Rowan Court Care Home
has exceeded expectations for the care of my wife, who is totally immobile with zero short-term memory. She is in very good hands.

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Review from Susan J (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Rowan Court whilst Mum was in an alternative home and I am so pleased I did. The help that I had from management staff prior to transferring Mum was outstanding. The depth of knowledge and willingness to pass it on helped me to navigate the system. I was on a big learning curve on how things
work and the help and understanding I received made a difficult task easier. This level of caring was then found throughout the home from all of the staff. It is hard to put the care of your loved one into a stranger's hands, but the reassurance I get when I visit, that Mum is being cared for so well and kept safe and happy gives me peace of mind. There is genuine towards the residents and their families.
My plan is that Mum will spend the rest of her life in a loving environment, surrounded by people she knows and loves.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for your heartfelt review of Rowan Court Care Home in Newcastle-under-Lyme. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mum as part of our loving care community giving you and your family the peace of mind you deserve. Best wishes, Rachel


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Review from Fiona G (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care is excellent. The other residents are clearly treated with care and love.
Her room is clean and tidy.
There are fantastic activities - ranging from days/trips out. Singers are invited over, games etc.
An excellent care home. Cannot fault it. Staff are wonderful.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also nice to hear that the daily activities provided by our talented well-being team are so well received. Best wishes.


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Review from L W (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum's care at Rowan Court has been satisfactory. Her basic needs have been met. Most of the staff/carers have been kind to my mum. They have been good at managing the deterioration of her health.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. Your feedback is truly invaluable to us and our staff team. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.


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Review from D F (Grandson of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, always clean and polite.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. Your feedback is much appreciated by our staff team. Best wishes.


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Review from Bernard L (Friend of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The basic care is good. The staff are friendly and attentive.
At times the detail of care could be improved to make the resident's life more pleasant, for example; I often used to clean the wax from hearing aids and replace the batteries. Sometimes nails need trimming. Overall, a very good home.

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Review from J F (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Rowan Court to care for my mother, she has Alzheimer's because of the great reviews and close proximity to my own home. In the early days, I myself found it hard to deal with the situation. This had nothing to do with Rowan Court. My mother also took a couple of months to settle in and accept
her new life and surroundings. Now she is a changed person, dressing up every day and doing well. She seems happy and content. I cannot thank all the staff enough, they have been brilliant and they genuinely seem to care about both my mother and myself.
M only small criticism is that her bathroom needs to be spruced up, especially the flooring. I made the right choice by choosing Rowan Court.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. We are delighted that your mother has now settled into her new surroundings and is happy/content. Thank you for your kind words, your comments surrounding the bathroom have been noted. Best wishes.


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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Rowan Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Rowan Court Care Home - Avery Healthcare is calculated as follows: ( (138 Excellents x 5) + (27 Goods x 4) ) ÷ 165 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.921 Points relating to the number of positive Reviews for Rowan Court Care Home - Avery Healthcare is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 14 Positive Reviews ÷ 15.2 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Frequently Asked Questions about Rowan Court Care Home - Avery Healthcare

What types of Care is Rowan Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rowan Court Care Home - Avery Healthcare provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rowan Court Care Home - Avery Healthcare have?

There are 76 Single Rooms.

What are the Facilities & Services at Rowan Court Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rowan Court Care Home - Avery Healthcare to the centre of Newcastle-under-Lyme?

0.6 mile(s) as the crow flies, distance by road may be significantly further.