Review from T L (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

I live quite far from Rowan Court so generally make a monthly visit.
Mum is normally in her room or the TV room. She is generally happy within herself and normally a care assistant will say hello whilst we are together and this gives me a chance to share any questions I have or anything the carers

have noticed.
Mum seems content.
Sometimes I would like her to eat more vegetables(!)

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We are delighted to hear how satisfied you are with our home and the service provided on a daily basis by our dedicated staff team. I would like to confirm that we have a variety of tasty meals on offer daily, that are provided by our talented culinary team, to ensure that all the residents eat a varied diet. If you have any further concerns. please do not hesitate to discuss this further with one of the team. Best wishes.

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Review from A F (Friend of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

Overall, the staff are very good with perhaps the odd exception. There is some inconsistency when giving medication is concerned - some will allow full quota but others restrict them.
I believe my friend is treated with dignity. Meals could be better and more varied, with requests being taken into

account eg: fish in sauce, rather than batter.

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Review from C M (Friend of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and very caring. They respond to concerns and any requests as soon as they are able. The staff have a lovely relationship with the residents.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is much appreciated. Best wishes.

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Review from Diane F (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience

I can not praise Rowan Court enough. The staff and their duty of care are an absolute credit to the Avery Healthcare Group.
Every time I visit, I am met with smiles, Rowan Court has a lovely welcoming atmosphere.
I was extremely unhappy with the home social services placed my mum in, so I arranged

for her to move to Rowan Court. I stand by my decision, this care home is wonderful.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. Thank you for your kind words. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from K S (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience

Excellent care of Aunty as always, with updates by phone whilst we have been on holiday. Great peace of mind. The day to day care, photos of activities and events that Aunty takes part in and other events visible on social media are also helpful for those of us with loved ones who can no longer communicate

as they once did is also a lovely addition to the lines of communication. Thank you.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home and for your amazing 5-star rating. It is a true pleasure to have your aunty living with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We are delighted to hear that the updates provided on social media are a welcome source of communication for you. Best wishes, Rachel

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Review from G R (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

Lovely home. The staff are excellent and caring. Mum is very well cared for and seems very happy here.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We are delighted to hear how satisfied you are with our home and facilities. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. It is a true pleasure to care for your mum and to have her as a member of our loving care community. Best wishes.

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Review from A T (Regular Volunteer) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

The staff are always helpful kind and caring. It is obvious that the resident's needs and wishes are foremost. They treat everyone the same way and know everyone's names. Each resident is treated with respect and their individuality is paramount. I have been visiting for twenty-two years and really

enjoy my time there.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and facilities. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. Our highly trained staff team go above the standards daily, to provide exceptional care for all residents, meeting their individual needs, whilst creating an enjoyable and happy environment to reside in. We look forward to seeing you on your next visit. Best wishes.

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Review from G W (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

I have been very well cared for and the food is good.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme and for your amazing 5-star rating. It is a pleasure to care for you and have you as part of our loving care community. Best wishes.

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Review from E B (Granddaughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

My grandmother has settled into Rowan Court very well. The staff are always professional but approachable. The home is always very clean.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home in Newcastle-under-Lyme. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your grandmother has soon settled in to the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes, Rachel

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Review from Joy S (Relative of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience

My relative went into Rowan Court last month, struggling with heart failure and dementia. Thank you to The Manager and all the staff for their expertise, kindness and dedication. The advice staff give to our family has been very much appreciated. It is so hard to know what to say and how to help when

a loved one has dementia. My relative has a beautiful room with her chair and bed facing a window. it is clean and modern with her own television and toilet facility. The Manager gave her a place for respite care but she has been assessed by an independent Occupational Therapist as too weak and frail to be safe living in her own house anymore.

As a family, we are comforted to know our relative is in safe hands 24 hours a day. All the staff are doing their best to encourage her to get out of bed, drink, eat and walk. We are hoping our relative will stay as a permanent resident at Rowan Court but she still has the capacity to make her own decisions.

Reply from Jacinta Greatrex, Home Manager at Rowan Court Care Home - Avery Healthcare

On behalf of the team at Rowan Court, I want to thank you for your very kind words. It is an absolute pleasure to care for your aunt, and it is always so lovely to receive such heartfelt feedback. We are very proud of our home, and the care that we provide to all residents, this is, and will always be our number one priority. I am so pleased that you feel comforted and that she is safe at this time and thank you again for recognising everyone at Rowan Court, it is very much appreciated.

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Review from Sheila L (Wife of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff have been working very hard under the very difficult conditions due to covid restrictions. Caring for people with dementia can be really difficult and takes a great deal of patience and the carers have been doing sterling work.

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Review from Rob T (Son of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience

My mom was at the care home with a rapid brain tumour the staff were very helpful with my mom day and night looking after her so good and coping with covid rules. I was unable to visit my mom but the Manager and staff constantly kept me updated daily I did face time calls with her and a member of staff

daily. They were great with me and gave me lots of support. As for the home, the food was excellent and the home was very clean, sadly my mom passed but I still keep in touch with the home. It’s the best in the City of Stoke on Trent.
Thank you and keep up the lovely work you do and stay safe.

Reply from Jacinta Greatrex, Home Manager at Rowan Court Care Home - Avery Healthcare

Thank you so much for your kind words, it means a lot to us to hear that you had a warm and welcoming experience with us. I hope it brings comfort to you to know that caring for your mother was a pleasure for the staff at Rowan Court. We are grateful to have been able to care for her in the final days and to be able to provide her the comfort and care she truly deserved and to also provide you with support when you needed it most. You will be pleased to know we are looking after her little tree in the garden, hoping for a new blossom in the spring!
Again thank you for your kind words and thank you for always being such a big supporter of our home. We look forward to seeing you again very soon. Best wishes.

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Review from L B (Niece of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience

Staff are extremely kind to my aunt and my uncle when he visits. The home is clean and warm. Care is outstanding, staff are amazing, and treat my aunt as if she were a member of their own family. Feel very confident that my aunt is in a safe and caring environment.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. It is a pleasure to have your aunt living with us in the loving care community that we create and we look forward to seeing your uncle on his next visit. Best wishes.

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Review from I S (Wife of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience

The care my husband receives is excellent. There came a point where I could no longer care for him at home.
He could not be in a better home than Rowan Court. He is well cared for and the staff are amazing he has settled in well. He is a Parkinsons' dementia resident. The unit he lives in is the best

I could wish for.

Reply from Ryan Farrelly, Marketing Assistant at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore we offer our full support in ensuring this process is smooth and stress-free. It is a true pleasure to have your husband as part of our loving, caring community, and we are delighted to hear how well he has settled into his new home. Our staff team go above the standards daily to deliver exceptional care for all residents, meeting each individual care needs. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of team. Best Wishes

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Review from Eric B (Son of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience

I am happy with the care and attention given to both my parents who are in Rowan Court Care Home, Silverdale Road, Newcastle-under-Lyme. My father is in residential and my mother is in nursing and all the staff that I have come into contact with have been very professional, courteous, and helpful.
During

the covid pandemic, they have been exceptional and have kept me informed of any and all issues that have arisen and in booking my visitations during this difficult time.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home. Our dedicated staff team goes above the standards daily to ensure all residents receive an exceptional level of care and meet each individual's needs. We highly appreciate your positive feedback, I will be sure to pass this on to the rest of our team and we look forward to seeing you on your next visit. Best wishes.

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Review from R K (Husband of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

My wife is a resident on the nursing side of the home and our family are very pleased with the care and attention she receives. Most of the staff are very good and skilled, they show pride in dealing with her and fulfilling her needs. It is a very welcoming environment to visit.
The management and

senior staff have been extremely diligent and successful in dealing with the Covid virus keeping our loved ones safe.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home. We really appreciate you sharing your feelings relating to the care your wife receives, as we are passionate about delivering quality, person centred support. I will pass your comments on to the rest of the team, who will continue to make everyone's stay as pleasurable as possible. Best wishes.

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Review from Sarah T (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

I cannot begin to say how amazing all the staff at Rowan Court have been. At a very difficult time when my family and I face the prospect of end of life. The kindness and compassion shown to us have been way beyond what anyone could hope for. The care they give to my dad is incredible. Nothing is too

much trouble and there is nothing they wouldn’t do to make his days as comfortable and as happy as possible.
A shining example of what every care home should be.

Reply from Jacinta Greatrex, Home Manager at Rowan Court Care Home - Avery Healthcare

On behalf of the team at Rowan Court, I want to thank you for your very kind words. It is an absolute pleasure to care for your dad, and it is always so lovely to receive such heartfelt feedback. We are very proud of our home and the care that we provide to all residents, this is, and will always be our number one priority. Thank you again for recognising everyone at Rowan Court, it is very much appreciated. Best Wishes, Jacinta.

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Review from Norma W (Sister of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience

All visits have been very well planned and I am very pleased with the care and attention that my brother is receiving. The staff are very dedicated and are always pleasant.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home. Our highly trained staff team go above the standards on a daily basis in order to deliver an exceptional level of care, whilst creating the loving care community that our residents live within. Our residents are always encouraged to invite their friends and family to visit them, and you are welcome back anytime. We look forward to seeing you on your next visit. Best wishes, Rachel

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Review from R H (Friend of Resident) published on 26 June 2021
Submitted via Postal Card • Report

Overall Experience

I regularly visit the resident here and find this an excellent home full of kindness and care for our friend. Despite Covid measures, she feels well looked after. There are many good activities to join in as wanted - before Covid even more entertainment. Staff take a personal interest in each resident

and get to know their visitors and family circumstances. Having visited many care homes over the years I find Rowan Court make an excellent effort to make it a home. I highly recommend it.

Reply from Rachel Aran, Marketing Administrator at Rowan Court Care Home - Avery Healthcare

Thank you for taking the time to review Rowan Court Care Home. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards each day to provide a safe, loving care community for all residents, even during challenging times such as the Covid pandemic. Now that the government restrictions are beginning to ease, we look forward to welcoming you back into our home for regular safe visiting. Best wishes, Rachel.

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Review from Caroline O (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

Excellent staff nothing is too much trouble. The nurse is fantastic empathetic and really cares for residents and family. Felt assured and confident that my dad was looked after to a good level and was the best decision moving into Rowan Court.

Reply from Ryan Farrelly, Marketing Assistant at Rowan Court Care Home - Avery Healthcare

Thank you for reviewing Rowan Court Care Home. We are so delighted to hear how satisfied you are with our home. Your kind words about our staff are truly invaluable to us and I will be sure to pass on your positive feedback. Best Wishes, Ryan.

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