Rowan Court Care Home - Avery Healthcare

Silverdale Road, Newcastle-under-Lyme ST5 2TA
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9.8 70 Reviews
  • Rowan Court Care Home - Avery Healthcare, Newcastle-under-Lyme
Rowan Court, situated just off the main Silverdale Road in Newcastle-under-Lyme, is just a mile from the town centre. Despite its proximity to the urban hub, the residence backs onto fields, offering scenic views overlooking Lyme Brook.

The home benefits from convenient transport links, with a regular local bus route connecting to the nearby bus station. Rowan Court has cultivated a positive reputation within the community and maintains strong ties with the adjacent Queen Elizabeth Bowls Club.

Founded on principles of compassion and high quality, Rowan Court is supported by a devoted team providing excellent, personalised care in residential, dementia, and nursing services. Recognising the importance of residents' physical and emotional engagement, the home actively involves a diverse community of local groups in various activities. The ongoing re-landscaping of the extensive gardens at Rowan Court Nursing Home aims to introduce raised beds, a potting shed, and patio areas to complement the existing lawns and mature trees.

With a specific emphasis on dementia care, the nursing home in Staffordshire prioritises learning residents' life stories, conducting reminiscence sessions, and utilising the internet as a resource to evoke memories and past customs.

The generously sized bedrooms encourage residents to personalise their spaces, displaying photos and keepsakes with pride. The bright and lively lounges foster a companionable, social atmosphere, providing quiet corners for activities like reading or puzzles. The home also features a dedicated hair salon for all pampering needs.

For further inquiries, please get in touch with their friendly home manager and team. Alternatively, you are welcome to visit, and the front-of-house team at Rowan Court will be pleased to guide you through the home. Stay updated on their daily activities by visiting their dedicated Facebook page.

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Care Provided by Rowan Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacinta Greatrex (Manager)
  • Admission Criteria
    • 65 Yrs & over
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Number of floors: 1

Funding & Fees Guide for Rowan Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,400
  • (these prices are only a guideline, please contact Rowan Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting hours - please come to reception and call the bell and a member of staff will let you into the home


  • Parking

  • Private car parking


Rowan Court Care Home - Avery Healthcare Reviews (70)

Total of 70, showing 61-70
9.8

Rowan Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.757) out of 10, based on 14 reviews in the last 2 years. Over all time Rowan Court Care Home - Avery Healthcare has 70 reviews.

Overall Experience

  • 56
  • 13
  • 1
  • 0
  • 0

Date Published

70
3
5
14
56

Review from Deborah M (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Rowan Court for nearly three years. The home has improved during this time. The staff are always helpful, considerate, polite and happy in their work and caring for mum.
We are kept informed of mum's health and well being. Questions are answered when asked.
Activities are
organized if residents wish to join in and all the family love the memory life storyboards.

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Review from Jane H (Sister of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I submitted a review recently regarding the wonderful care my sister received up until she passed away. My sister’s funeral was last week and the Manager at Rowan Court suggested we hold the wake there. I was so pleased we did because the staff did us proud. The food was delicious, there was no shortage
of tea, coffee and juice. We asked if my sister could go to the crematorium from Rowan Court because that had been her home, we were told the staff would be honoured to watch her go on her last journey. And true to the Manager’s word, as many staff as were able paid their respects to her. Several of the staff who were not working attended her funeral, which me and my other sister really appreciated. So thank you Rowan Court, you were marvellous.

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Review from Lesley B (Sister of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident of Rowan Court for 4 and a half years and it became very much her home. I and my family and visitors were made welcome with ample opportunity to discuss concerns with staff. Professional nursing care when needed was superb and all the care team treated her with affection, dignity
and humour.
I cannot praise the home highly enough.

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Review from Adam (Son of Resident) published on 6 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowan Court is a special place full of special people.
My darling mum was cruelly handed a terminal cancer diagnosis aged 67. We were forced to look for a care home which would be able to look after her during the last stages of her life. Rowan Court and its wonderful team of staff surpassed both of
our expectations and I couldn't be more thankful. My mum was treated with the utmost respect, dignity and care from each and every staff member. During a very distressing time, everyone made us feel incredibly welcomed, nothing was ever too much trouble and we even managed to have plenty of laughs - just what my mum had wanted. Not only was my mum's care personal, warm and unrivalled; spotless facilities, plenty of fun activities and lovely gardens create a truly wonderful care home.


I will forever be indebted to all staff - I couldn't possibly recommend this home more. Thank you all so, so much; you all really mean the world to me.


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Review from Gill (Friend of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 67-year-old friend of 48 years recently needed end of life care. Her son found Rowan Court.
On her first visit, my friend felt immediately relaxed and comfortable in the environment and she and her son decided that Rowan Court was the best place to look after her during the last stages of her life.
This
turned out to be the best decision they could have made because she received exceptional care during the last few months of her life.
She was treated with dignity and compassion and all the staff went out of their way to ensure she was as contented as she could be during the time she was with them.
The staff were very sensitive to her needs during the latter stages of her life and I often found them sitting by her bedside holding her hand and comforting her.


The care she received was exceptional and I cannot recommend the home highly enough.


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Review from Tom S (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family it is a very difficult decision to choose a care home, we visited all the local homes and although Rowan Court was not the poshest by any means we did get the best feeling there. The staff were warm, welcoming and very knowledgeable and we are delighted with our choice. The care is very
good and although the home needs a little tlc this is irrelevant to mum who is far too poorly to care or notice. Thank you to all the staff, cleaners, cooks, careers, nurses and the office, you are all fantastic.

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Review from Isabelle S (Granddaughter of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, full of warm,welcoming friendly staff. The activities are very good, the manager very approachable and the rooms are spacious, modern and very comfortable. I highly recommend this home after having had to move my relative from another local home which was very poor.

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Review from Oliver D (Grandson of Resident) published on 7 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home, warm and caring staff. Thank you so much for everything you have done for Gramps and all of the family, we are absolutely delighted. Special thanks to everyone who made that first day so much less traumatic!

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Review from Helen F (Niece of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie was placed at Rowan Court by the Health Authority for her end of life care. We have been absolutely delighted, the staff are so friendly and professional. The care she is receiving is exceptional and I cannot recommend the home highly enough.

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Review from M E (Daughter of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Rowan Court in December 2015. When she moved in she was quiet, withdrawn and unable to care for herself. Since moving in she has come out of herself even joking and laughing with staff and family. She is more confident about moving around because she knows the staff are there if
she needs them.
The care staff go above and beyond to care and support my mum, and the caretaker will do anything that my mum asks. So can I just thank you on behalf of my family and myself for giving us our mum back.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Rowan Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Rowan Court Care Home - Avery Healthcare is calculated as follows: ( (138 Excellents x 5) + (27 Goods x 4) ) ÷ 165 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.921 Points relating to the number of positive Reviews for Rowan Court Care Home - Avery Healthcare is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 14 Positive Reviews ÷ 15.2 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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