Springbank Nursing Home

Mill Hayes Road, Knypersley, Biddulph, Stoke-on-Trent ST8 7PS
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9.9 24 Reviews
  • Springbank Nursing Home, Stoke-on-Trent
A Care Home since March 1988, Springbank Nursing and Residential Home, is registered for 42 beds and caters for the elderly with residential or nursing needs. 24 hour nursing care is offered by qualified staff, using up-to-date and researched methodology.

The aim is to offer residents a fulfilled and contented life, ensuring all support is given in order to achieve the maximum capabilities of individuals; whilst giving them the very best of care.

Single and double rooms are all equipped with a nurse call system and TV point. A recent extension includes rooms with en-suite toilets. Residents are encouraged to bring any favourite furniture and ornaments with them to make them feel really at home. A further extension is planned for late 2014.

A choice of home cooked meals and all dietary needs are catered for

Recreational and daily activities are organised in the Home; activities include bingo, board games, cookery, drawing, computer work, crafts, keep fit, musical movement, poetry and reading, quizzes, sing-a-longs and reminiscing amongst others. Coach outings have included Blackpool Lights, Llandudno and the Trafford Centre. All relatives and friends are made most welcome at Springbank functions, such as Race Nights, entertainment nights and Christmas Parties.   

Services offered: physiotherapy, chiropody, dental, reflexology, massage and hairdressing facilities. A group of local churches offer a regular service in the home.

The dignity, privacy, individuality and freedom of choices of residents is respected, as well as having an open door policy where friends and relatives are encouraged to visit. Residents should feel that they are truly at home and surrounded by love and care at all times.

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Care Provided by Springbank Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Care Consortium (Biddulph) Ltd
  • Person in charge
  • Lyn Mataranyika (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Springbank Nursing Home Reviews (24)

Total of 24, showing 21-24
9.9

Springbank Nursing Home has a Review Score of 9.9 (9.909) out of 10, based on 14 reviews in the last 2 years. Over all time Springbank Nursing Home has 24 reviews.

Overall Experience

  • 24
  • 0
  • 0
  • 0
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Date Published

24
2
5
14
10

Review from Jennifer P (Daughter-in-law of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband's parents spent their last year in the care home. They were 93 and 98. I could not fault the special care they received and the genuine concern from both the management and staff. We were always made to feel welcome and nothing was too much trouble. I would recommend this care home to
anybody.

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Review from Arlene B (Great-Niece of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great Aunty has just passed away aged 101, after living here for two years. Throughout that time she was treated with dignity, respect and love by all the wonderful staff. During her final days, the care and devotion to ensuring that her passing was as peaceful as possible, was truly heartwarming
and we, as her family, can't thank them enough. Despite us spending many hours sitting with her, we were unable to be there when her time came but these wonderful people ensured that she passed away surrounded by people who loved her. For that, we are truly grateful. We can't praise them enough.

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Review from Martin W (Son of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my mother receives here. It was a tough decision we had to make and we looked at 10 other homes before choosing Springbank. The staff are great and I always feel welcome when I visit. A great place.

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Review from S B (Daughter of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum arrived she has become more confident, able to join in with activities, singing, bingo, memory games. The staff are wonderful, she is given her medication, help with all tasks, her wishes are respected if she doesn't want to join in etc. The GP and nurses are always willing to listen to our
questions, and act on them. I along with family members so happy mum has settled into her "for ever" home. We hope she enjoys it for quite some time. Management are very approachable its great.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Springbank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Springbank Nursing Home is calculated as follows: ( (151 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 164 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springbank Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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