Visitors are welcomed at all times, however, they do ask that protected meal times are observed, unless you are dining with your loved one.
Free parking on site.
Springfield House has a Review Score of 9.8 (9.759) out of 10, based on 12 reviews in the last 2 years. Over all time Springfield House has 62 reviews.
Review from F J (Daughter of Resident) published on 19 March 2025
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Reply from Jayne Lilley, Home Manager at Springfield House
Thank you for your lovely comments Francis, It is always so lovely to see you .We celebrated moms 100th birthday and last year her 101. Kind regards Jayne Lilley, Home manager
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Review from Kerry J (Niece of Resident) published on 29 January 2025
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Reply from Jayne Lilley, Home Manager at Springfield House
Thank you so much for all of your lovely comments. I am pleased to hear that you were happy with the care given. I will pass on to the rest of the team.
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Review from Gary K (Son of Resident) published on 17 January 2025
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Reply from Honor Keatley, Group Business Development Director at Springfield House
Thank you so much for sharing your thoughts at this difficult time. It sounds as though the team really did make a difference at a time you needed it most. With best wishes.
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Review from Sheila M (Wife of Resident) published on 13 August 2024
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Reply from Jayne Lilley, Home Manager at Springfield House
I am so happy to hear that you were happy with the care given. It was a privilege to have him even though it was for such a short time. Thoughts and best wishes to you and the family.
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Review from Jill B (Daughter of Resident) published on 8 January 2024
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Reply from Jayne Lilley, Home Manager at Springfield House
Thank you so much for your lovely comments. I will pass on to all of the staff.
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Review from S S (Sister of Resident) published on 18 December 2023
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Reply from Jayne Lilley, Home Manager at Springfield House
Thank you for the lovely comments. The entertainer is indeed very good and residents love him. He plays the first Tuesday of each month, free of charge on alternate sides. You are welcome to come along and join us on those days. He starts at 2.00 pm.
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Review from Jackie M (Daughter of Resident) published on 21 November 2023
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Reply from Jayne Lilley, Home Manager at Springfield House
Thank you for all of your lovely comments Jackie. I am happy to hear that you have been happy with the care that Mom has been receiving. I will pass on to all of the staff. Please let me know if you require any further assistance from the team.
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Review from Paula T (Daughter of Resident) published on 27 October 2023
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Reply from Ramla Abdullahi, Regional Operations Manager at Springfield House
Thank you for your lovely comments about the staff at Springfield House being kind, caring and patient. I will make sure to pass your comments on to the staff team and the unit manager.
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Review from Lesley B (Niece of Resident) published on 12 October 2023
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Reply from Jayne Lilley, Home Manager at Springfield House
Thank you for your lovely comments. I am pleased to hear that you are happy with the care that she has received. I will pass this on to the staff on the residential unit.
Kind regards.
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Review from Gloria H (Daughter of Resident) published on 31 August 2023
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Reply from Jayne Lilley, Home Manager at Springfield House
Thank you for the lovely comments, really appreciated by all staff.
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Review from June D (Friend of Resident) published on 21 June 2023
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Reply from Jayne Lilley, Home Manager at Springfield House
I am pleased to hear that you are happy with his care so far.
Thank you for your lovely comments.
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Review from Simon L (Son of Resident) published on 19 May 2023
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Reply from Jayne Lilley, Home Manager at Springfield House
Thank you for your lovely comments. I am happy to hear that Mom and the family are happy with the care and staff at the home.
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Review from Holly R (Daughter of Resident) published on 31 October 2022
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Reply from Ramla Abdullahi, Regional Operations Manager at Springfield House
Thank you for the lovely comment regarding the excellent care provided at Springfield House. I will make sure to share these comments with the staff team and management.
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Review from Patricia G (Friend of Resident) published on 31 October 2022
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Reply from Ramla Abdullahi, Regional Operations Manager at Springfield House
Thank you for the lovely comments regarding the excellent care provided at Springfield House. I will make sure to share these positive comments with the staff team.
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Review from J G (Daughter of Resident) published on 31 October 2022
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Reply from Ramla Abdullahi, Regional Operations Manager at Springfield House
Thank you for the lovely comments regarding Springfield House. It's great to hear that the staff work together to give the best for the residents in a holistic nature. I will make sure to share your lovely comments with the staff team.
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Review from Judy B (Wife of Resident) published on 31 October 2022
Submitted via Postal Card •
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Reply from Ramla Abdullahi, Regional Operations Manager at Springfield House
Thank you for your lovely comment regarding the excellent care provided at Springfield House. I will make sure to share your positive comments with the staff team and management.
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Review from Ann C (Next of Kin) published on 24 October 2022
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Reply from Ramla Abdullahi, Regional Operations Manager at Springfield House
Thank you for your lovely comments about Springfield House. It's great to hear that you feel that staff treat residents with great respect and dignity. I will make sure that I pass your lovely feedback on to the staff team.
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Review from Julie H (Daughter of Resident) published on 17 October 2022
Submitted via Postal Card •
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Reply from Ramla Abdullahi, Regional Operations Manager at Springfield House
Thank you for your lovely comments about Springfield house. It's great to hear that mum is being treated with dignity, love and care by the staff team. I will make sure the staff team are aware of your lovely comment.
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Review from J W (Brother of Resident) published on 17 October 2022
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Reply from Ramla Abdullahi, Regional Operations Manager at Springfield House
Thank you for your comment regarding Springfield House care home. The Home Manager continues to be proactive in recruitment. To promote continuity of care, the home manager block books good agency carers that know the residents and the home.
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Review from Gillian T (Partner of Resident) published on 10 October 2022
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Reply from Ramla Abdullahi, Regional Operations Manager at Springfield House
Thank you for your comment in regards to the Springfield house team being kind, friendly and hardworking staff. I can assure you that the home isn't short of staff, but at times, it does depend on agency carers/nurses due to current vacancies. The home manager is working hard to get these vacancies filled. I will make sure that I share your positive feedback with the team.
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The Review Score of 9.8 (9.759) out of 10 for Springfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.914 for Springfield House is calculated as follows: ( (128 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.914
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.845 Points relating to the number of positive Reviews for Springfield House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 12 Positive Reviews ÷ 14.2 = 0.845
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
Nursing and residential rooms available at Springfield House. Please contact the home for more information.
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Job Title: Registered Manager
Joined: 2019
Hi, I am Jayne, the Home Manager at Springfield House, covering both the Nursing and Residential environments.
I have been a registered Nurse for over 40 years, specialising in care of the elderly and particularly end of life care.
I have 4 Grandchildren ranking from 9 – 20 years of age.
I am a football Fanatic and follow my local team and also enjoy international football.
Job Title: Deputy Manager
Joined: 2025
Hi, my name is Marie . I am the Deputy Manager at Springfield House.
I have been a Registered Adult Nurse for 12 years and a Registered Midwife for 9 years.
I have 5 grown up children and 1 grandson who is 4.
I enjoy creative things and do balloon decorations, listen to various music and doing activities as a family unit.
In my spare time I act as a roadie for my husband with outdoor events and his entertainment services.
Job Title: Administrator
Joined: 2022
Hi, my name is Francesca Jones,
I have been at Springfield House since Aug 2022 as an Administrator.
I am married with a 9 year old daughter.
In my spare time I like to go out for meals with friends & family, and going to the gym.
Job Title: Activities Co-ordinator
Joined: 2017
Hello, my name is Nigel.
I have been at Springfield House for 8 years. In the role of Activities Coordinator since 2020.
I am married with two grown up Daughters.
In my spare time, my hobbies are the theatre, researching my family tree and cross stitching!
Job Title: Activities Co-ordinator
Joined: 2018
Hi, my Name is Louise. I have been at Springfield House for 7 Years as an Activities Co-ordinator.
In my spare time, I have my grandchildren on weekends, love doing county walks, walking the dogs, cooking, and going on abroad holidays.
Job Title: Care Home Assistant Practitioner - CHAP
Joined: 2018
Hi, I'm Suzy. I am one of the CHAP's on the Nursing environment of Springfield House.
I have been a Health Care Assistant at Springfield for almost 6 years and a CHAP for just over a year.
In my spare time I Crochet, regularly making items for our Homes Christmas/Easter fayres etc. I also go to college where I am learning sign language, and love to practice by signing songs!
Job Title: Maintenance Officer
Joined: 2020
Hi, I’m Ian, Maintenance Officer at Springfield House. I have work for Roseberry Care for 5 years.
I’m qualified in mechanical engineering, which has been useful for my role.
I have two children and four grandchildren. In my spare time I enjoy the outdoors life walking and hiking and a keen sports fan.
Job Title: Head Housekeeper
Joined: 2018
Hi, my name is Wendy. I have been at Springfield House for nearly 5 Years as a carer but I’m now I’m Head of Housekeeping.
I have got grown up children & 6 grandchildren.
In my spare time I like to go out for meals with friends & Family.
I also like going on holiday down in the caravan with the grandchildren.
Job Title: Hostess
Joined: 2012
Hi, my name is Baljinder.
I Have been at Springfield care for nearly 13 years, as a Hostess.
I have 3 children. In my spare time I like cooking and baking cakes, and like to go visit the Sikh temple.
Job Title: Cook
Joined: 2012
Hi, m Name is Manjit. I have been working at Springfield House for nearly 13 years. I started as a carer, and have been a cook for 6 years.
I have 2 children, and in my spare time I like to read, I like cooking, and going to the Sikh Temple.
Job Title: Cook
Joined: 2013
Hi, I'm Adam, the second cook at Springfield House. I've been in catering for over 12 years and am passionate about all things food.
My other hobbies include reading, walking and visiting places of historical interest.