Visitors are welcomed at all times, however, they do ask that protected meal times are observed, unless you are dining with your loved one.
Free parking on site.
Springfield House has a Review Score of 9.8 (9.759) out of 10, based on 12 reviews in the last 2 years. Over all time Springfield House has 62 reviews.
Review from Diane L (Wife of Resident) published on 7 December 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Resident) published on 23 November 2018
Submitted via Postal Card •
Report
Overall Experience
1.0 out of 5
Reply from Ryan Wall, Home Manager at Springfield House
We are really sorry to hear that you felt your stay at Springfield House did not meet your expectations throughout your stay. We worked hard to ensure we addressed any dining concerns you raised and we can only apologise that on this occasion we failed to meet your expectations. Please be assured had you raised with us issues contained within this review we would have endeavoured to address them at the time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hannah T (Daughter of Resident) published on 22 November 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roger C (Son of Resident) published on 9 November 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Tessa Matthews, Manager at Springfield House
It's not often that the word 'scrumptious' is used in everyday language - we love it! And thank you for letting us know. Your comments will be passed on to the team at Springfield House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary O (Son of Resident) published on 8 November 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephanie M (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Rebekah Saint, Marketing Executive at Springfield House
Thank you for your review of Springfield House Care Home. It’s with the guidance of these reviews that we strive to ensure a better environment for our residents to live. With regards to your review, thank you for bringing our attention to the television in the lounge, please be assured this is now being addressed. As for your comment about age-related music, whilst the music in the dining room may not always be Tony Bennett or Glen Miller; our team will always ask our residents what they would like on during meal times. I have and will continue to reiterate to our teams the importance of putting the choices in the residents’ hands. Once again, thank you for your review, I’m glad that you took away a really positive experience of Springfield House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Greg P (Son of Resident) published on 4 July 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
I would recommend without hesitation.
Everyone was very welcoming.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine A (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris S (Son of Resident) published on 1 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynn C (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian P (Son of Resident) published on 1 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Larainie B (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
The management all seem
Referring back to the carers, they all seem very dedicated to their role, and I have spoken to most of them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mair W (Resident) assisted by family/friend published on 24 April 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary E (Wife of Resident) published on 1 February 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C R (Son of Resident) published on 1 February 2018
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Rebekah Saint, Marketing Administrator at Springfield House
Thank you for taking the time to review our care home, we always appreciate the feed back. I am sorry that you have had a negative experience in one of our homes, the home manager has been made aware of the issues raised, and is continually looking into ways to improve the care provided. As always, we have an open door policy and would be pleased to speak with you at any time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deb R (Niece of Resident) published on 8 January 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John D (Husband of Resident) published on 14 September 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Minor issues are dealt with promptly. Within her mental capacity, she seems to be content and she eats well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane H (Friend of Resident) published on 30 May 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Thomas B (Husband of Resident) published on 15 May 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie E (Niece of Resident) published on 27 February 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.759) out of 10 for Springfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.914 for Springfield House is calculated as follows: ( (128 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.914
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.845 Points relating to the number of positive Reviews for Springfield House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 12 Positive Reviews ÷ 14.2 = 0.845
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
Nursing and residential rooms available at Springfield House. Please contact the home for more information.
Loading
Loading events
Job Title: Registered Manager
Joined: 2019
Hi, I am Jayne, the Home Manager at Springfield House, covering both the Nursing and Residential environments.
I have been a registered Nurse for over 40 years, specialising in care of the elderly and particularly end of life care.
I have 4 Grandchildren ranking from 9 – 20 years of age.
I am a football Fanatic and follow my local team and also enjoy international football.
Job Title: Deputy Manager
Joined: 2025
Hi, my name is Marie . I am the Deputy Manager at Springfield House.
I have been a Registered Adult Nurse for 12 years and a Registered Midwife for 9 years.
I have 5 grown up children and 1 grandson who is 4.
I enjoy creative things and do balloon decorations, listen to various music and doing activities as a family unit.
In my spare time I act as a roadie for my husband with outdoor events and his entertainment services.
Job Title: Administrator
Joined: 2022
Hi, my name is Francesca Jones,
I have been at Springfield House since Aug 2022 as an Administrator.
I am married with a 9 year old daughter.
In my spare time I like to go out for meals with friends & family, and going to the gym.
Job Title: Activities Co-ordinator
Joined: 2017
Hello, my name is Nigel.
I have been at Springfield House for 8 years. In the role of Activities Coordinator since 2020.
I am married with two grown up Daughters.
In my spare time, my hobbies are the theatre, researching my family tree and cross stitching!
Job Title: Activities Co-ordinator
Joined: 2018
Hi, my Name is Louise. I have been at Springfield House for 7 Years as an Activities Co-ordinator.
In my spare time, I have my grandchildren on weekends, love doing county walks, walking the dogs, cooking, and going on abroad holidays.
Job Title: Care Home Assistant Practitioner - CHAP
Joined: 2018
Hi, I'm Suzy. I am one of the CHAP's on the Nursing environment of Springfield House.
I have been a Health Care Assistant at Springfield for almost 6 years and a CHAP for just over a year.
In my spare time I Crochet, regularly making items for our Homes Christmas/Easter fayres etc. I also go to college where I am learning sign language, and love to practice by signing songs!
Job Title: Maintenance Officer
Joined: 2020
Hi, I’m Ian, Maintenance Officer at Springfield House. I have work for Roseberry Care for 5 years.
I’m qualified in mechanical engineering, which has been useful for my role.
I have two children and four grandchildren. In my spare time I enjoy the outdoors life walking and hiking and a keen sports fan.
Job Title: Head Housekeeper
Joined: 2018
Hi, my name is Wendy. I have been at Springfield House for nearly 5 Years as a carer but I’m now I’m Head of Housekeeping.
I have got grown up children & 6 grandchildren.
In my spare time I like to go out for meals with friends & Family.
I also like going on holiday down in the caravan with the grandchildren.
Job Title: Hostess
Joined: 2012
Hi, my name is Baljinder.
I Have been at Springfield care for nearly 13 years, as a Hostess.
I have 3 children. In my spare time I like cooking and baking cakes, and like to go visit the Sikh temple.
Job Title: Cook
Joined: 2012
Hi, m Name is Manjit. I have been working at Springfield House for nearly 13 years. I started as a carer, and have been a cook for 6 years.
I have 2 children, and in my spare time I like to read, I like cooking, and going to the Sikh Temple.
Job Title: Cook
Joined: 2013
Hi, I'm Adam, the second cook at Springfield House. I've been in catering for over 12 years and am passionate about all things food.
My other hobbies include reading, walking and visiting places of historical interest.
