Tall Oaks Care Home

Charles Street, Biddulph, Stoke-on-Trent ST8 6JB
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8.7 38 Reviews
  • Tall Oaks Care Home, Stoke-on-Trent
Tall Oaks Care Home is situated in the town of Biddulph in Staffordshire, in natural surroundings with accessible outdoor gardens.

Tall Oaks Care Home offers residential, nursing, residential dementia and nursing dementia care, Tall Oaks Care Home also offers respite placements.

Tall Oaks Care Home is friendly and welcoming with an experienced Home Manager and Deputy Manager and experienced care staff who are caring and supportive.

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Care Provided by Tall Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Jukes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Tall Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,100
    • Self-Funded Nursing Care £1,000 – £1,200
    • Self-Funded Nursing Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £900 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Nursing Care £1,000 – £1,200
    • RESPITE Self-Funded Nursing Dementia Care £1,000 – £1,200

  • hairdresser and chiropodist are at an extra cost and family to provide toiletries for family members
  • (these prices are only a guideline, please contact Tall Oaks Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Free parking


Tall Oaks Care Home Reviews (38)

Total of 38, showing 21-38
8.7

Tall Oaks Care Home has a Review Score of 8.7 (8.735) out of 10, based on 7 reviews in the last 2 years. Over all time Tall Oaks Care Home has 38 reviews.

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Review from Patricia C (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Tall Oakes now for well over a year, well nearly 2-years, and although as she is bed-bound, I have not been able to actually visit for nearly 12-months due to Covid. I have always felt assured that she, and her cuddly companion, have been looked after and cared for throughout!
I don’t pester ringing every week etc, as I know they would be straight on the phone if I was needed! She is quite a character is my mum, and I know the staff have a giggle with her and look after her companion too! I’m so pleased we found Tall Oakes at the hour of need! And can’t wait to start my weekly visits soon again! Staff are friendly, chatty, happy and make the effort to ensure all are happy! The manager is totally approachable and very personable and friendly, and long may the high standards continue! Thanks for all you do and have done with my mum.

Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care Home

Thank you, Patricia, for your feedback and for taking the time to share your experience of our home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing. We also appreciate all of your kind comments about our team. Take care.


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Review from Paula B (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had a hard time in a previous home, but luckily, we managed to get her moved to Tall Oaks. Since then, she has flourished, and even with Alzheimer’s and dementia, she loves it. She never used to laugh on the phone, but now she’s always cheerful and tells us how nice everyone is.
She gained
7kg in 3 weeks and is now not needing to have supplement drinks to help with her weight.
I cannot stress how well she is doing, and the support of the home staff is second to none. Catering for mums needs is their top priority and has made us all feel better at this troubling time when we can’t visit.
Well done, Tall Oaks, you’re doing a great job with the care that you provide, and I for one, applaud you for this.

Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care Home

Thank you, Paula, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day!


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Review from Stephen P (Son of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just felt compelled to give a short and honest review of my experience with Tall Oaks.
My mum was fist assessed at Tall Oaks in February 2020, but we were unable to place her there at that time.
After a lot of pestering, and I will say, a great deal of support from people in social services, we were
able to get Mum moved.
She moved in January 2021, and since being under their care, she has transformed from a withdrawn even at times, frightened woman, into one who seems to be enjoying the company and care of all the people and staff at Tall Oaks, continually saying to us how nice and friendly everybody is.
As for the home and its care team and management team, I applaud you, it has been a very tough year for all of us but personally, over the last 12-months, we have had to deal with the effect of putting mum into care then not being able to visit, and having little or no information of how mum was doing at her previous home.
This, thankfully, is not the case at Tall Oaks!

Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care Home

Thank you, Stephen, for your comments about your recent experience at Tall Oaks Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Sandra p (Daughter-in-law of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here for nearly 2-months, and the change in her has been amazing. She is happier than I have seen her in a long time. I can only thank the management and staff for the outstanding care they have shown and their willingness to help when we ring. Thank you, everyone.

Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care Home

Thank you, Sandra, for letting us know how we are doing at Tall Oaks Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from V B (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident at Tall Oaks for 18-months until she passed away in September 2020. She has Alzheimer's disease. Not being able to visit Mum this year because of Covid was very distressing and difficult, but I know she was in good hands. I cannot fault the care of the staff. They were always kind,
loving and supportive. I was able to sit with Mum during her last few days and the staff were simply amazing. I felt they really 'loved' my mum. I can't thank them enough. I would definitely recommend Tall Oaks to others. On a slightly negative note, during her time there, there were times when she wasn't wearing clothes that belonged to her, even though I had named everything. I know in the grand scheme of things this is not important, but it would have been to my mum. She was always so smart and took pride in her appearance - obviously, Mum was unaware, but it did upset me a little.

Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Tall Oaks Care Home. Please accept our sincere condolences on the passing of your mother. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mother with the care and compassion she deserved during her time at our home. We have also acknowledged the concerns you have and if you would like to discuss anything in more detail, please reach out to us at the home. If there is anything more we can do, please do not hesitate to contact us.


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Review from Mark C (Grandson of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandmother came to Tall Oaks Care Home her health and well-being have vastly improved. Good company and excellent staff.

Reply from Ronnie Cavanagh, Marketing at Tall Oaks Care Home

Thank you, Mark, for letting us know how we are doing at Tall Oaks Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Betty B (Wife of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is eating better and smiling more since he came here and tells the carers that he loves them.

Reply from Ronnie Cavanagh, Marketing at Tall Oaks Care Home

Thank you, Betty, for letting us know how we are doing at Tall Oaks Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so pleased to hear how comfortable your Husband feels at Tall Oaks.


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Review from S S (Friend of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits, the staff are always visible and make a point of speaking. All my questions are always answered and staff are very proactive in updating me of my friend's upcoming needs and wellbeing.

Reply from Ronnie Cavanagh, Marketing at Tall Oaks Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tall Oaks Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from L C (Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, clean, more choice in food and if you are a young resident should not be made like an old resident. But a good home.

Reply from Ronnie Cavanagh, Marketing at Tall Oaks Care Home

Thank you for your comments about Tall Oaks Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Review from Julia Q (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum came to Tall Oaks after having a stroke. The management and carers have done their very best to accommodate my Mum the best that they can and I do appreciate what they do. Thank you!

Reply from Ronnie Cavanagh, Marketing at Tall Oaks Care Home

Thank you, Julia, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Tall Oaks Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Carole G (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for 3 years until she passed away in December 2017. The care mum received by all of the staff from nursing staff, carers, kitchen staff and cleaners was outstanding from beginning to end. I cannot praise the whole team highly enough.
Living overseas, I was unable to be there
at Mum's passing but took great comfort in the care mum was afforded during her final 7 days when end of life was imminent.
Communication was thorough and compassionate. Other family members also informed me of the great dignity and care given to Mum ensuring a peaceful passing. I was informed immediately of Mum's passing and given genuine heartfelt condolences. I was also given further assistance with the necessary paperwork that was required. Upon returning to the UK to organise Mum's funeral I met with the staff several times and was met with much sympathy and kind words for Mum. From this I took great comfort. For me, the whole team at Tall Oaks operate a very professionally run care home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Tall Oaks Care Home

Thank you, Carole, for your comments about your recent experience at Tall Oaks Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from J B (Wife of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for four years and I visit him most days. He is very happy with everything.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Tall Oaks Care Home

Thank you for your comments about your experience of Tall Oaks Care Home. We appreciate you taking the time to let us know how we are doing. We look forward to seeing you again soon. Have a wonderful day.


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Review from Lynne M (Daughter of Resident) published on 5 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum arrived at Tall Oaks, it hasn't been easy some days, making the choice of mum being in a care home was the hardest decision but the right one for mum. The staff are brilliant with my mum, even when she's having her 'down' days. The staff are so patient with her and have been very supportive
with myself also. I can't fault these lovely people, I would definitely recommend the home. Mum is settling in now a lot better, it did take a while but that is to be expected. Keep up the good work guys.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Tall Oaks Care Home

Thank you, Lynne, for your comments about your recent experience at Tall Oaks Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Gail B (Daughter of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole I am very happy with the care my mother receives. She can sometimes be difficult especially when being urged to get up but most staff cope well with this.
The housekeeping staff keep her room and clothes very clean. Meals are varied and tasty. I am confident that she receives the correct
medication at the right times.
Staff are always friendly and helpful whenever I have to ring up. I do have a couple of concerns but will discuss these with the manger in private sometime in the near future. I would like to thank the staff for their hard work.

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Review from Fred R (Husband of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a safe place for my wife to be. The staff are friendly and helpful. There are a variety of activities on offer if we wish to take part. I visit my wife every day. It is a nice atmosphere here at the home.

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Review from Harold M (Husband of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife resides in Tall Oaks. Her care here is very good, because of this I decided to come to live here so we are together. I feel happy and comfortable and here at Tall Oaks.

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Review from Dawn J (Daughter of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Chair that my mum sits on is an old dralon chair, from time to time it becomes very smelly in my family opinions this needs replacing. In addition to this my mums hands and finger nails are constantly dirty, we tell the staff on regular occasions but still after three years they are still smelly and
dirty,

Reply from Hannah Barrington-Parry, Home Manager at Tall Oaks Care Home

Thank you for your review of Tall Oaks - we appreciate all comments and feedback. I can see from your comments that you have a number of concerns which I have looked into and would like to discuss further in private - I will be in touch to arrange a date and time that best suits you. Best wishes, Hannah Barrington-Parry.


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Review from R G (Husband of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very well satisfied with the care and treatment my wife receives at Tall Oaks care and nursing home.

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Current Review Score: 8.7 (8.735)

Overview of Review Score

The Review Score of 8.7 (8.735) out of 10 for Tall Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.590 for Tall Oaks Care Home is calculated as follows: ( (51 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 78 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.145 Points relating to the number of positive Reviews for Tall Oaks Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 6 Positive Reviews ÷ 11 = 0.545

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Karen Jukes

Job Title: Home Manager

Joined: 2023

I have been managing care homes for over ten years and have great experience improving services and maintaining standards. I am a qualified nurse and have a passion for the work I do. I joined Tall Oaks in 2023 and we continue to develop and grow into an amazing team and home.