Talbot House

28/30 Talbot Street, Rugeley WS15 2EG
Submit a Review
9.9 37 Reviews
  • Talbot House, Rugeley
Talbot House Care Home is a loving independent family run care home, passionate in providing excellent person-centred residential care for up to 25 residents. Located walking distance from Rugeley Town centre, Talbot House has dedicated caring staff to attend to all the needs of the residents with all the amenities one may need on their doorstep.

Staff at Talbot believe strongly in the mission statement outlining their commitment to providing excellent care. All staff believe that people need to feel content, safe and secure - physically, mentally, socially, emotionally and spiritually.

Residents have a choice of a number of downstairs lounges, separate dining area, dedicated activities co-coordinator and a large and secure garden. The home has a secluded, recently redecorated, exclusive five bed top floor recess with own bathroom and hoist. The home also boasts a summer room which has been converted to a premium single overlooking the gardens which previously serviced as a double family room. The home cooks provide fresh, nutritional and exciting food.

Please call to find out more as staff would love to show you around their home which has an excellent reputation.

Show Talbot House on the Map

Care Provided by Talbot House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Grov Ltd
  • Person in charge
  • Daniel Feneysey (Manager)
  • Admission Criteria
    • We accept local authority funding alongside private fee payers. we also have some large rooms available as shared for partners
    • Ages 55+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 1

Funding & Fees Guide for Talbot House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £999 – £1,299
    • Self-Funded Residential Dementia Care £999 – £1,299
    • RESPITE Self-Funded Residential Care £999 – £1,299
    • RESPITE Self-Funded Residential Dementia Care £999 – £1,299

  • Fees are based on a range of factors including both the rooms and floor available considered in conjunction with the needs/preferences of the person making the enquiry or requiring the care and the given or probable diagnosis
  • (these prices are only a guideline, please contact Talbot House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions on visiting, however, the home do request understanding is shown if visiting in the evening or at night due to the needs and age of some of the residents


  • Parking

  • Parking is available on site.


Talbot House Reviews (37)

Total of 37, showing 21-37
9.9

Talbot House has a Review Score of 9.9 (9.902) out of 10, based on 18 reviews in the last 2 years. Over all time Talbot House has 37 reviews.

Overall Experience

  • 34
  • 3
  • 0
  • 0
  • 0

Date Published

37
7
10
18
19

Review from Tracey A (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Talbot House is run by people who are caring, thoughtful about needs, courteous and respectful. The carer's we have worked with in the past 18-months are delightful people who have made a huge difference to our 97-year mum, reassuring us of calm, warm, helpful people who do not patronise and have provided
our mum with excellent care and company over these difficult time's.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Tracey,
Thank you so much for your lovely and kind words regarding Talbot House. It really means the world to all the staff, who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.
Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kath R (Friend of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found the staff friendly, helpful, caring and approachable. Never had any issues that haven’t been dealt with. They are professional, and I would have no hesitation in recommending the home.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Kath, Thank you so much for your lovely and kind words regarding Talbot House. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen L (Son of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless, warm and considerate care in every way. I cannot imagine a better place for our Mum. We are completely happy with all aspects of Talbot house. The staff are thoughtful and kind and show genuine affection for all of their patients. We consider ourselves very lucky to have found Talbot House.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Stephen, Thank you so much for your lovely and kind words regarding Talbot House. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home and I will ensure your kind words are passed onto the staff. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Granddaughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and understanding from all of the staff. My grandmother’s mental health fluctuates, but the staff members, especially one nurse, have great compassion and understanding. Talbot House always keeps us informed and ensure that they get the appropriate support to benefit my grandmother.
It is such a relief to know she is well looked after. I cannot praise them enough. It is such a relief to know how well our family member is being looked after.
I cannot praise them enough!

Reply from Dr Vivek Gupta, Director at Talbot House

Thank you so much for your lovely and kind words regarding Talbot House. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.
Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy L (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Talbot House are professional and friendly, always eager to help and answer any questions we may have, They provide excellent care and attention to detail, even when busy, they will take time to talk on the telephone and reassure us on my dad's health. Dad is settled and happy in Talbot House.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Tracy,
Thank you so much for your kind words; it really means the world to all the staff at Talbot House. We are so glad to hear that you are pleased with the care your dad receives. All the staff work extremely hard and your kind comments will really help during this difficult time.
Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leigh C (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Talbot House has been great looking after Mum during the pandemic, and I'm so pleased with the stance they adopted when they opted to lock down the home straightaway once the Coronavirus was confirmed.
They have always kept me informed regarding Mum with regular updates on how she is doing, supplying
photos/Facetime events to help me see how she is coping with it all. This has been of great comfort to me during these really hard and difficult times for us all. I have found the whole team at Talbot have been excellent throughout both before and during the lockdown and certainly have no problem in thoroughly recommending
Talbot House and all of the lovely team based there, to anyone.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Leigh,
Thank you so much for your lovely and kind words regarding Talbot House. It really means the world to all the staff who have been working extremely hard during this difficult time. We are so glad to hear about your experience of the home, and I will ensure your kind words are passed onto the staff.
Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked through the doors in early January, we knew we had found the right home for mum. The staff are so caring and hardworking. All the residents are treated as family members. The care given both mentally and physically is outstanding. The home is always spotlessly clean, warm and
comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary E (Sister of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is a wonderful, compassionate and honest leader. All the staff communicate well with each other and especially the residents. My sister was only with them for a few weeks but she could not have been better cared for. As a family, we could not thank them enough. They all showed great empathy
with everyone who entered the doors. The tea is wonderful.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Mary


Thank you so much for your lovely review. Your kind words mean the world to us and all the staff at Talbot House. We will ensure your kind words are passed onto the staff. Thanking you once again.


Best Wishes
Talbot House


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa L (Daughter-in-law of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very homely. They all take care of my Mother in Law. All the food is excellent, all home cooking. Activities are excellent, brain stimulation is excellent. Overall everything is excellent and I would always recommend this home. I am at ease knowing my Mother in Law is well cared for.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Teresa,


Thank you for your lovely review. We are really glad that you happy with everything in the home. All the staff work extremely hard and take great pride in providing excellent care. I will ensure your kind words are passed on.


Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne S (Great-Niece of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is lovely. Clean, caring and lovely staff.
Rooms are lovely and personal items all neat and tidy, placed in drawers and wardrobe, making it home from home. Lovely staff greet you when you visit.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Joanne


Thank for your excellent review. We really appreciate it. All the staff at Talbot House work extremely hard to make it a home from home atmosphere and we are so glad that you feel this way. I will ensure your kind words are passed onto the staff.


Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John P (Grandson of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care. My grandmother has been a resident for over 10 years and never had any complaints. Always looked after my gran superbly, couldn't speak highly enough of Talbot House.
I always recommend to everyone.

Reply from Dr Vivek Gupta, Director at Talbot House

Thank you for your lovely review. We really appreciate your kind words and we are extremely grateful for your review. The staff at Talbot House work extremely hard and we will ensure your kind words are passed onto the staff.


Best wishes
Dr Gupta


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Wife of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager has been in post, many improvements have taken place. These include updating decor, additional activities for residents and a more open approach to dealing with any concerns. One outstanding matter is the unreliability of the only lift in the building. Bedroom upgrades are in progress.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian D (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is exemplary. They treat her as if she is one of their own. The home itself is much better since having the flooring replaced etc. But it really does meet a new lift or stair lift. My mother has been stranded on many occasions due to the lift not working and although had
regular visits from the care staff, it did exclude her from interacting with other residents.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Ian,


Thank you for your kind review. The care staff do work extremely hard at Talbot House and we are working hard to renovate the home. We apologize for the recent issues with the lift. We are aware of these and have been in touch with the lift company to arrange a long term solution to prevent it happening again. Thank you for your suggestions. Thank you once again for your kinds words. I will ensure they are passed onto the team.


Best Wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Son of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Clean and tidy. Excellent food.

Reply from Dr Vivek Gupta, Director at Talbot House

Thank you for your kind words. The staff at Talbot House work extremely hard and we are delighted with your comments and kind review. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel G (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at this nursing home were so good to my mother. They looked after her with love and compassion. They were so kind and caring and gentle with her as she could do nothing for herself.
It was a great relief to know Mum was looked after by very caring and devoted staff.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Hazel. Thank you so much for your lovely review. All the staff at Talbot House are dedicated to providing excellent care and we really appreciate your kind comments. I will ensure the staff are made aware of your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Talbot House. The staff all look after her really well and have a pleasant attitude. This helps to create a good place to be for her.
When a problem occurred I was contacted and kept informed of everything, it was dealt with very well.
The staff are hardworking and professional.

Reply from Dr Vivek Gupta, Director at Talbot House

Dear Martin,


Thank you for your lovely review. The staff at Talbot House work really hard to provide excellent care and your words mean a great deal to the whole team. I will ensure the staff are made aware of your kind comments,


Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann P (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has since had a new manager and the home is being refurbished to a lovely standard. The care of the residents is very good. The food is excellent, good and nutritious food. The safety/security is very good.


I'm happy knowing that my mam is being well cared for.


Reply from Dr Vivek Gupta, Director at Talbot House

Dear Ann,


Thank you so much for your lovely review. All the staff work extremely hard to provide excellent care and we are extremely happy to hear that you have every confidence in us. We are working hard to refurbish Talbot House and to continuously improve. I will ensure your kind words are passed on to the staff.


Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Talbot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Talbot House is calculated as follows: ( (197 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Talbot House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Daniel

Daniel Feneysey

Job Title: Manager

Joined: 2023

My name is Daniel (Dan) Feneysey, I started out in care as a care assistant and worked my way through various roles and climbed the ranks to the position of CQC Registered Manager.


I have been fortunate to have progressed onto managing a range of different services over 5 counties. I have a unique insight and first-hand knowledge of all roles so I can understand and empathise with the team. I am an experienced Manager who is very passionate about the standard of the service that we are providing to the people who are living with us. Since becoming the CQC Registered Manager for Talbot House I have been very lucky to be part of a growing home and with supporting the home to move forward with the support of the lovely people who use the service.


There are many reasons on why I love working at Talbot House, to name a few, the Residents and staff are wonderful, and it is such a pleasure to be able to support people to live well. Another reason is the support that we receive from the Directors, anything we need is provided for to ensure the continuous improvement in the home and for the comfort of the Residents. I am proud to be part of the team here at Talbot House and am very excited to see what the future has in store for Talbot House!