Weston House

Weston Road, Stafford ST16 3TF
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8.4 33 Reviews
  • Weston House, Stafford
Weston House is part of the MHA group and provides a safe and happy home for people living with dementia who also have nursing care needs.

The highly-trained members of staff are committed to providing residents with care tailored to individual mental and physical health requirements, 24 hours a day.

Weston House is committed to providing alternative therapies such as music therapy to residents and as featured on BBC One's 'Our Dementia Choir with Vicky McClure' documentary.

Residents are supported in doing the things the residents enjoyed most, be it spending time alone or socialising with friends and loved ones. The home offers a range of social events to combat boredom and loneliness and has landscaped gardens which are ideal for keen gardeners.

Meals are freshly cooked by the home’s chef and any dietary requirements can be catered for. Refreshments are available throughout the day for both residents and their visitors.

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Care Provided by Weston House

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Weston House

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,408 – £1,540
    • Self-Funded Nursing Dementia Care £1,408 – £1,540
  • (these prices are only a guideline, please contact Weston House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access

Weston House Reviews (33)

Total of 33, showing 1-20
8.4

Weston House has a Review Score of 8.4 (8.363) out of 10, based on 3 reviews in the last 2 years. Over all time Weston House has 33 reviews.

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Review from V G (Niece of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident here for over 4 years and passed away recently. Under the helm of the manager and deputy manager she was cared for with love and respect. Every member of staff is part of a jigsaw puzzle there which fits without a piece missing. This includes management, nurses, care assistants,
activity coordinators, laundry, housekeeping, the two lovely staff members in administration, the Chaplain, and the head chef and his team in the kitchen department. My aunt was always clean, well looked after, and certainly enjoyed the nourishing, tasty food she was served. When staff approached her, her eyes lit up and she loved them, a response that can't be faked with dementia. Be proud Weston House of the difference you make, in what is probably the worst time in anyone's life if they sadly succumb to Alzheimer's Disease/Dementia. And always be aware of the impact of acts of love and kindness towards residents and their families has on them. God bless.

Reply from Ruth Hazeldine, Home Manager at Weston House

Thank you for such a lovely review, it is wonderful to hear that you have had such a positive experience with the team and care at Weston House. It has been an absolute pleasure to care for your aunt. I will ensure that your kind words are shared with the team whom I am sure will greatly appreciate them.


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Review from S W (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident here since early 2023, placed after a hospital stay and exhibiting some challenging behaviours relating to his condition. From the beginning, it was clear that we had chosen the right place for him as he has always been treated with kindness, respect and dignity by all staff
there. Initially, we were slightly concerned by the high number of agency staff coming and going but, having settled since the pandemic years, this has now stabilised and we feel happy knowing that all staff involved in his care know his needs. The home is very welcoming to family members and in our experience, communication is good. It is clear that staff are expected to work to a high standard, and they certainly do. Now that he is beginning to experience more physical issues relating to his conditions and the corresponding decline and loss of mobility, the nursing staff are quick to respond and to refer to external agencies where needed and we are kept very much up to date. Would recommend!

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Review from Rebecca B (Daughter of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to live at Weston House on 28th June 2024 after moving from his previous care home where he had been for 8 years.
I can't express how lovely everyone at Weston House has been, from going to view the home beforehand to now.
The carers are all really lovely and you can tell how much they
care about their residents.
I would 100% recommend this home to anyone needing to place a loved one in care.

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Review from J G (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Weston House (MHA) has helped my mother to settle into her new surroundings with care and compassion and put in place the structures to help her adjust during a period of great personal trauma - at the same time as the country was suffering the worst periods of the pandemic. Mum has gone on to thrive
- and that's in no small part down to the team. I'm very grateful.

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Review from d W (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident within this care home. Firstly this home is amazing it is clean and presented perfectly. The care is above and beyond and my dad has been well looked after and has settled very well. The staff are first-class carers. Communication with family is amazing and from the moment we got
to see my dad in the home we finally felt at ease.
It really is like walking into a family and welcoming. So a big thank you to all that work within the home for continued care for my dad and your excellent work. You have made us all so happy as his family. I don't think any care home could ever top the good work you do for all your residents.

Reply from Kara Powell, Home Manager at Weston House

Thank you so much for your wonderful review, it is an absolute joy to read such kind words and I will ensure to pass them on to all of the staff.
It is a pleasure to have your Dad living here with us at Weston House.


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Review from J S (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for four years. She is very happy and contented at Weston House. The staff are very caring and friendly, making the setting feel like a home for residents and their families. They treat everyone with respect and understanding. And cater for individuals' needs.
Weston
is clean, spacious and friendly with a good variety of food on the menu, which is always good quality.
The management and nursing staff are very approachable and caring.

Reply from Kara Powell, Home Manager at Weston House

Thank you so much for your kind words. It is an absolute pleasure to have your wonderful Mother living with us here at Weston. I will ensure that I pass on your kind words to the team.


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Review from P B (Wife of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that Weston House needs improvement with the nursing care, better communication, continuity of care more constant staff. They need to seek G.P guidance for a better outcome for residents. Weston House is understaffed considering it is a home for residents with Dementia who need more help as their
conditions worsen.
I feel Weston House need to offer more interaction with residents not just left sitting on their own.

Reply from Sam Williams, Area Manager at Weston House

Thank you for your feedback. I am very sorry to hear that you have not had a positive experience and you feel our home has fallen short of the standards expected in some areas. Weston House prides itself on the quality and experience of its staff and has a well-deserved good reputation, which is based upon our ability to continuously look at every opportunity to review and improve. I am aware that you have communicated your concerns to the Home Manager and that she has been addressing specific issues directly with you. Please be assured that your feedback is invaluable to us to ensure continuous improvement.


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Review from Gina W (Daughter of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Weston House for almost 2 years. The care that my mum receives at Weston House is second to none. All of the staff are thoughtful and kind and I have always been made to feel very welcome. I am contacted regularly to discuss mum's care. Mum has received music therapy and
there are often organised events and activities which the staff put so much effort into. My Dad was also previously a resident and used to love the organised visit of the ice cream van. I would not hesitate to recommend Weston House.

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Review from Angela M (Wife of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for over 2 years. The care and compassion of the staff is exemplary. Even during these challenging times, I have peace of mind knowing he is well cared for. The manager is kind and approachable and staff follow her lead. He benefits from the excellent music therapy that
helps to keep him connected when his verbal skills have failed. If he can't be at home with me this is the next best place. Thank you.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for your review, I am pleased to hear you have peace of mind and feel the staff demonstrate good care. Music Therapy is definitely key to helping us maintain the well-being of the residents.


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Review from Gail L (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Weston House, in February, from another care home. From the initial enquiry, we have been so impressed, nothing is too much trouble and we have been kept informed and supported every step of the way. The most important thing to us is Mum's happiness. If I could show pictures of the difference
that even just five weeks has made with mum, it would show anyone how this home cares for their residents. Mum's whole persona has changed and she is truly contented, happy and loved. The relief a family can feel when their loved one is being cared for in this way is worth its weight in gold.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for your review. I am so pleased to hear you are happy with the care your mum is getting and that you and your family feel a sense of relief that she is doing well.


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Review from Sara B (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to Weston House a few weeks ago and we have been delighted with the support we have received and the care for Mum. We were very concerned about moving Mum during the current situation but the manager was honest, helpful and reassuring during the whole process. Each time we have contacted
the home, we have spoken to different staff, all of whom can talk to us about how Mum is settling or will quickly find someone to answers our questions. Staff quickly got to know Mum and understood her situation. We have been sent photos and had regular video calls. Mum looks settled, bright, warm and she looks to have put on weight. We are just so delighted for Mum that she is surrounded by loving, caring people who want to make her life fulfilling. Thank you to all the staff.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for your lovely review. I am very pleased to know that moving your mum has been made less stressful by the support our staff have been able to give you.


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Review from Sharon F (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Weston House for nearly 3 years. This last few months have been difficult for the family, the residents and the care staff. I can honestly say that the care they have given whilst family and friends have not been able to visit has been above and beyond. I know my dad is looked
after, loved and safe, and it’s all down to the hard work of the staff, and the 121 carers he has who take care of him... thank you so much.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for your lovely comments. I am so happy to hear how pleased you are with the care given especially during this difficult time. We are looking forward to being able to welcome families back into the home until then we will continue to find ways to enable relatives to stay in touch with loved ones.


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Review from Carole D (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for exceptionally well since she arrived at Weston House 18 months ago. It has been so difficult being unable to visit her during the pandemic but I have spoken to her and video called her with the help of the staff. She is always clean, and the home is spotless, activities are
plentiful and the staff genuinely care for the residents. I am so glad we found this home, Mum was elsewhere before and none of the homes came close to the provision of care that she now receives.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for your lovely comments. I am so happy to hear how pleased you are with the care given especially during this difficult time. We are looking forward to being able to welcome families back into the home, until then we will continue to find ways to enable relatives to stay in touch with loved ones.


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Review from E S (Husband of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been a resident for four weeks, but my first impression of Weston House is good. The management runs a well-disciplined, efficient care home to a high standard.
The staff look after the residents needs to a professional standard and also show friendship to the residents.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for taking the time to give your feedback. I am very pleased to hear in the weeks your wife has been with us you have had a positive experience and you feel the staff are both professional and friendly.


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Review from G H (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Weston House is a lovely, safe, warm and welcoming home for anyone with dementia.
The care and support, my mum gets is fantastic, nothing is too much trouble.
The staff from all levels are genuine and thoughtful to all residents and their families.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for your comments. It is lovely to hear that you have found the home to be welcoming and that the staff care for your mum in such a genuine and thoughtful way.


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Review from C O (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard provided by Weston House is excellent. The nursing home has a lovely family orientate atmosphere where you feel that your relative is being given the best possible care in a caring environment. The staff all work so hard to achieve such high standards whilst maintaining a friendly,
homely environment.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for taking the time to send us your feedback. We realise that you entrust the care of your loved one to us and are delighted that you are so happy with the care and support and you feel there is a friendly, homely environment.


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Review from Lesley H (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? Weston House is the best!
Home from home is really what this place is.
Mom has dementia but she is always saying "it's lovely here you know". The staff really are faultless. They are 100% professional. Nothing is too much trouble 100% discreet. Food is exceptionally good. One of the
staff even gave up her day off so mom could attend a family party.
Love, love, love Weston House. Thanks for being here.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for your wonderful review about the excellent care and support provided at Weston House. It is lovely to hear that your Mom loves being at Weston House and the staff team have supported your Mom to be able to attend the family party. The team will be delighted to hear how highly you think of them.


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Review from Liz F (Daughter of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No-one wants their mother to have dementia and go into care but the atmosphere, care and affection for my mum is like home from home. She moved here in July and she was made very welcome. She is very well looked after, respected, loved, is part of a large family and nothing is too much trouble. Visitors
are made to feel very welcome as well. Christmas has been lovely, from the activities and carol concerts to the decorations and Christmas Day lunch. Long may it continue to provide this high standard of care when so often you hear bad reports at other homes.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for sharing your experience of the high standard of care provided to your Mother at Weston House. It is wonderful to hear that your Mother is well looked after, respected, loved and part of the family. The team will be very pleased to hear your lovely comments.


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Review from M B (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Western House is beyond my expectations - excellent in every aspect. My husband is content in every way and accepts the constant and everyday devoted care.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for your lovely comment about the excellent care and support at Weston House. It is wonderful to hear that your Husband is content and well looked after by the staff.


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Review from Rita C (Wife of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Weston House overall has been very good. The staff are extremely caring and try to meet the needs of my relative. I visit around 4/5 times per week and am always made to feel welcome. The home itself is very clean. The food is of a high standard and presented very attractively.

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Current Review Score: 8.4 (8.363)

Overview of Review Score

The Review Score of 8.4 (8.363) out of 10 for Weston House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Weston House is calculated as follows: ( (28 Excellents x 5) + (7 Goods x 4) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.563 Points relating to the number of positive Reviews for Weston House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 3 Positive Reviews ÷ 9.6 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Frequently Asked Questions about Weston House

What types of Care is Weston House registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Weston House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Weston House have?

There are 48 Single Rooms.

What are the Facilities & Services at Weston House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Weston House to the centre of Stafford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.