Weston House

Weston Road, Stafford ST16 3TF
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8.4 33 Reviews
  • Weston House, Stafford
Weston House is part of the MHA group and provides a safe and happy home for people living with dementia who also have nursing care needs.

The highly-trained members of staff are committed to providing residents with care tailored to individual mental and physical health requirements, 24 hours a day.

Weston House is committed to providing alternative therapies such as music therapy to residents and as featured on BBC One's 'Our Dementia Choir with Vicky McClure' documentary.

Residents are supported in doing the things the residents enjoyed most, be it spending time alone or socialising with friends and loved ones. The home offers a range of social events to combat boredom and loneliness and has landscaped gardens which are ideal for keen gardeners.

Meals are freshly cooked by the home’s chef and any dietary requirements can be catered for. Refreshments are available throughout the day for both residents and their visitors.

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Care Provided by Weston House

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Weston House

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,408 – £1,540
    • Self-Funded Nursing Dementia Care £1,408 – £1,540
  • (these prices are only a guideline, please contact Weston House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access

Weston House Reviews (33)

Total of 33, showing 21-33
8.4

Weston House has a Review Score of 8.4 (8.363) out of 10, based on 3 reviews in the last 2 years. Over all time Weston House has 33 reviews.

Overall Experience

  • 29
  • 4
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Date Published

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Review from Janice C (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff and the nurses at this care home are caring and understanding of each individual resident.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for taking the time to send us your feedback. We realise that you entrust the care of your loved one to us and are delighted that you are so happy with the care and support.


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Review from Elizabeth W (Sister of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, clean, safe and knowledgeable caring staff. Wonderful cleaners, laundry and kitchen staff. The management is very approachable. Our second home.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for the lovely feedback. It is always so rewarding inspiring and motivating for staff to see such positive comments. We are very happy that you have such confidence in our care.


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Review from C W (Niece of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about my vulnerable aunt going to live at Weston House and leave the family home. However, this was completely unfounded. The staff on all shifts are fantastic and there is a strong family atmosphere. I visit every day and can honestly say it is the highlight of my day! They are well
able to care for her and are flexible in their approach to also take into account her existing disabilities. Weston House is a very special place!

Reply from Debora Moseley, Home Manager at Weston House

Thank you so much for your lovely recommendation. We are very happy that your Aunt has settled with us so well and that you are assured she is well cared for. We encourage friends and relatives to come along as much as they can and become part of the Weston family and we are always grateful for those who are able to do this, so thank you again.


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Review from M M (Wife of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home very homely and pleasant. The staff are very pleasant and caring towards the residents.

Reply from Debora Moseley, Home Manager at Weston House

Many thanks for the lovely comments, we really do appreciate the feedback.


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Review from Noeleen S (Wife of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Weston House for nearly three years. I have always found the staff to be very caring to both the residents and their families.
Everyone from the manager, nurses, domestic staff and kitchen staff are polite, friendly and helpful.
The home is always very clean including
the resident's bedrooms and bathrooms.
The food is excellent and the residents have plenty of choices. My husband seemed settled from the first day of admission and as far as I can tell is happy at the home.
I would definitely recommend it to anyone looking for a home for their relative.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for telling us about the excellent care and support your husband receives at Weston house. I am pleased to find that our team is very caring, polite, friendly and helpful. I will be sure to pass your lovely comments on to the team.


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Review from George A (Brother of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful food and a chance to eat if asleep, when one meal is served.


Treated very well. Family atmosphere. Feel she is safe and immaculate.


Reply from Debora Moseley, Home Manager at Weston House

Thank you for taking the time to tell us what you feel about the care at Weston House. It is great to hear that you find our home to have a family atmosphere.


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Review from Margaret B (Wife of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Weston House for less than a month. He has settled in very well. He is very active and does not sleep a lot but the staff are wonderful. I have no issues with the care he is receiving.

Reply from Debora Moseley, Home Manager at Weston House

I am so pleased to hear that your Husband is settling in well at Weston House. Your comments on the care and support that the team provides are very much appreciated, thank you.


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Review from David D (Father of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been in Weston House, Stafford for over 2 years. Her treatment by all concerned has been exemplary in every way. She has 'Downs Syndrome', is 47 years old and has dementia. I believe she is the first person with 'Downs' they have looked after, and they have been first class in the care
and understanding of all our daughter's needs: medically, emotionally and with great dignity. All their excellent work reflects on my wife and myself. We have complete trust that she is being cared for in a homely and understanding environment. Any issues are dealt with as soon as possible. We are able to discuss all matters with all the staff. Complete confidence.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for your wonderful review of the care and support your daughter receives at Weston House. It is great to hear how you and your wife have trust in the team. Describing the care as “first class” is indeed an accolade, one all of the staff at Weston House will be delighted to hear. Thank you once again.


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Review from Margaret B (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to Weston House with my husband I found the staff to be very professional and kind. I was immediately put at ease and knew I would be happy leaving my husband in there care.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for the lovely review you have written about your Husband's time at Weston/Queensway, what better accolade can there be than that you felt comfortable leaving him in our care.


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Review from Beryl B (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a well laid out home which is run very efficiently with caring staff.
The home is very clean and well maintained.
It is lightly lit and very welcoming as soon as you step inside.
The manager is wonderful and her staff throughout are very helpful and caring.
The residents are clean,
tidy and well fed and cared for.
Hygiene is priority number one throughout.
The residents' bedrooms are clean and tidy.
The housekeeping is excellent too.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for the great review of the care and support your Husband receives at Weston House. It is lovely to hear how highly you think of our team and I'm sure they will be very pleased to hear your comments.


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Review from Christine L (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit to Weston House, I was struck by the feeling of warmth and in particular, calmness of the home. This together with the open plan geography of the house groups allowing my mother to "people watch" persuaded me that this was a home suitable for my mother. Too many homes I had looked
at were understaffed leading to chaotic working practices where care staff were required to turn their hands to other duties leaving residents at risk. No such practice at Weston with sufficient numbers of staff with designated roles leaving nursing and care staff to give their time to residents. They are always visible to both residents and relatives and quality of care second to none, and always with a smile. Their dedicated care has lead to a marked improvement in my mother's happiness. I feel very fortunate that they were able to take my mother "at" the time they did.

Reply from Debora Moseley, Home Manager at Weston House

I am so pleased that your Mother was able to come and live with us at Weston House. Your comments on the care and support that the team provide are very much appreciated, thank you.


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Review from Lorraine T (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother moved to Weston House, as nursing care was required full-time, within a couple of weeks mum had settled well and was eating 3 meals a day. Mum does get confused, anxious and upset, the members of all the staff, carers, kitchen, cleaning, office and laundry are all friendly, cheerful
and happy. All residents are clean and cared for all day, every day.
The atmosphere is always pleasant, all staff go out of their way to be helpful and kind. It's a comfort to know mum is being cared for by such nice people.

Reply from Debora Moseley, Home Manager at Weston House

Thank you for sharing your thoughts on how well your Mother is cared for at Weston Queensway, it is great to hear that she is so settled and eating well. Our team work very hard to ensure that everyone feels welcome and they will be delighted to hear that you find them so friendly, happy and kind.


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Review from Trevor B (Brother of Resident) published on 4 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was transferred to Weston & Queensway House from another nursing home which provided general nursing care. Unfortunately, despite being my sisters personal choice, this home was inappropriate as it could not offer care for advanced Dementia patients.
During the last few months (at the previous
nursing home) my sister had gradually become aggressive, abusive and had increasingly refused food and liquids. She was therefore in an extremely poor state of health on arrival at Weston & Queensway House.
The recovery of her health, weight and demeanor has astonished her family and friends. Not only does she eat everything put in front of her, she is always 'out of bed', smiling and talking! This has to be attributed to the outstanding attitude and patience of all staff.
I very rarely award top marks in any survey I undertake, however I have chosen to give Weston & Queensway House top marks - because they deserve it!

Reply from Debora Moseley, Home Manager at Weston House

Thank you for telling us about the care and support that your Sister has received since moving to Weston/Queensway. I am pleased to hear that her health and wellbeing have greatly improved and that you are able to have a fulfilled visit with her new found communication with you all. I will be sure to pass on your wonderful comments to the staff team.


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Current Review Score: 8.4 (8.363)

Overview of Review Score

The Review Score of 8.4 (8.363) out of 10 for Weston House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Weston House is calculated as follows: ( (28 Excellents x 5) + (7 Goods x 4) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.563 Points relating to the number of positive Reviews for Weston House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 3 Positive Reviews ÷ 9.6 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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