Review from E S (Resident) published on 5 November 2021
Submitted via Postal Card • Report

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Care is good.

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Review from E P (Resident) published on 5 November 2021
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I am happy to stay here. They look after me very well. All of them are lovely. I would always stay here.

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Review from P T (Resident) published on 22 September 2021
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Excellent..

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Review from A L (Resident) published on 9 August 2021
Submitted via Postal Card • Report

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My thoughts and opinions of here are it's an excellent place. It is kept thoroughly clean and is also tidy, if there was a speck of dust it would be dusted. At mealtimes, the cooker is cleaned. The bedroom is kept very clean. I'm very happy.

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Review from Tracey S (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

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Mum's care during her 18 month stay at the care home has been lovely. She has always been well looked after and has seemed happy. I would like to thank the staff for everything they have done for mum as she came to the end of her life. if was nice to know she was looked after so well.

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Review from A J (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

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My father passed away on 24th May. The staff were all so kind and so helpful to me. He was extremely well looked after there as was my mother before him. My sincere thanks to everyone.

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Review from Tracy T (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

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This is the second time my elderly father has resided in Brindley Court Nursing Home, and I can unequivocally say that staff are excellent and go the extra mile to care for the residents. Their compassion, work ethic and kindness are second to none. Any small issues are always received in good faith

and acted on immediately, which is something even the NHS struggles to achieve. As a family, we are truly grateful to the manager and to all of the nursing and domestic teams who have cared so well for my father and have kept him safe during some difficult times and more lately, through the uncertainties of the covid-19 pandemic. I wouldn't hesitate to recommend Brindley Court Nursing Home to other families seeking reassurance about a supportive and caring environment for their loved ones in their twilight years. Thank you all.

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Review from S S (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

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We owe Brindley Court staff our mothers life. They are amazing. They have nursed her back to life and we cannot thank the manager and her staff enough.

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Review from Karen S (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

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We are so pleased that we chose Brindley Court for our dads care. Obviously, with how things are at the moment, we haven't been able to see everything since Dad went in on January 15th. Once things allow, we can't wait to see Dad more occasionally. At least we have seen him now though. Special thanks

to the manager for helping with organising Dad going in, and also, for the professional way she acts. Thanks to all the staff for caring for Dad so well.

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Review from A K (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience

My dad only spent a short time in Brindley Court but the staff treated him like he was part of their family. Due to the pandemic, we were unable to visit so we did the skype calls. We will be forever grateful to all the staff but especially to the three staff members as I spoke to these beautiful ladies

on a regular basis. Keep doing what you do, you are all amazing and thank you from the bottom of our hearts.

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Review from P P (Son of Resident) published on 2 March 2021
Submitted via Postal Card • Report

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We could not praise the staff any higher. They were superb, so loving and caring towards my mum. They could not do enough to look after and care for her. Thank you all very much.

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Review from Linda J (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience

Our family would like to send a huge thank you to all the staff at Brindley Court Care Home for the care and kindness that was shown to our mum whilst she was a resident here. Our mum was very happy and we couldn’t have asked for better care until she passed away in January of this year. Her room was

her own little sanctuary, it was clean and tidy and had everything that she needed. The food was excellent at all times and the staff were a joy to know, they were very kind to Mum and constantly saw to her every need. They were very good with families, and in our case, we got to know them more as friends than carers. We couldn’t have asked for better care. Thank you Brindley Court Care Home.

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Review from Stan S (Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience

I would never have expected to have ended my days in a care home. I am disappointed at the lack of freedom that is experienced in this home although it seems necessary in a lot of cases. I am now settled in but do not feel comfortable although we are treated well.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Brindley Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for providing the Home Manager an opportunity to discuss your concerns with you. The current uncertain times of this Covid-19 pandemic have placed social restrictions on many of us, and this can be particularly disheartening for people who recently moved into a care home. Rest assured that when circumstances allow, our home based wellbeing co-ordinator and the Brindley Court Team will be planning trips out in our mini-bus and they will offer you the support you need to fulfil your aspirations.

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Review from L T (Resident) published on 30 October 2020
Submitted via Postal Card • Report

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The staff are lovely and the food is nice.

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Review from S P (Resident) published on 30 October 2020
Submitted via Postal Card • Report

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I call my nurse Angel because she is the best nurse you could find. The food is lovely and the staff are really efficient and friendly.

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Review from R S (Son of Resident) published on 26 October 2020
Submitted via Postal Card • Report

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The staff are very polite and friendly, nothing seems to be too much trouble. I think they are doing a wonderful job under extremely difficult times.
Many thanks to all the staff for taking good care of my mum and all the other residents.

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Review from Christine F (Resident) published on 30 September 2020
Submitted via Postal Card • Report

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I'm very happy here.

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Review from Ade R (Son of Resident) published on 5 May 2020
Submitted via Website • Report

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Our father was cared for at Brindley Court, for a period of 18 months until he passed away in February 2020. In this time, the staff were fantastic to him, initially reassuring him, as he adjusted to his new surroundings. As time passed he saw his carers as friends, someone he could joke with, he felt

comfortable in the surroundings which gave his family great peace of mind. The facilities are good, the food on offer is decent, there are various daily activities organised. His family are happy with the choice we made and sincerely thank the staff and management of Brindley Court.

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Review from John G (Son of Resident) published on 1 May 2020
Submitted via Postal Card • Report

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Mum was cared for in Brindley Court in the last six weeks of her life. She was always shown care and consideration, even at her weakest moments. We will always be immensely grateful to the staff. The lounges and her room were impeccably clean and well furnished. Mum often commented that she felt she

was in a hotel. Everyone was always welcoming and cheerful.

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Review from N S (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

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My mum was a resident at Brindley Court for almost 12-months before she passed away. The care mum received was outstanding, especially in the last few weeks of her life. She was treated with dignity and compassion at all times. That care extended to all her family and we were always welcomed and supported.

The ethos of the home was very much family orientated, and we were all very much part of the Brindley Court family. With the support of the care team, Mum remained at the home with the care she needed until she passed away. Mum was lucky to be able to call Brindley Court her home for 11-months, and we will always be grateful to the staff for everything they did for her and our family. Thank you!

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