Brindley Court Care Home

Station Street, Longport, Stoke-on-Trent ST6 4ND
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9.8 85 Reviews
  • Brindley Court Care Home, Stoke-on-Trent
Brindley Court Care Home, situated in the quiet residential area of Longport, Stoke-on-Trent, supports older people to lead their best lives with personalised nursing care.

With four sitting rooms with lovely views over the gardens and two dining areas, there are plenty of places to relax, socialise and enjoy a meal at Brindley Court. The landscaped garden is delightful on sunnier days and the perfect place for catching up with friends and family.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one in settling into life at the home, all under the careful supervision of the fantastic home manager.

The catering team at Brindley Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all of residents and visitors. The dedicated and professional care team at Brindley Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living at Brindley Court to enjoy the things they love most.

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Care Provided by Brindley Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Annette Janvier (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brindley Court Care Home Reviews (85)

Total of 85, showing 41-60
9.8

Brindley Court Care Home has a Review Score of 9.8 (9.802) out of 10, based on 11 reviews in the last 2 years. Over all time Brindley Court Care Home has 85 reviews.

Overall Experience

  • 69
  • 14
  • 2
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Date Published

85
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11
74

Review from Louise W (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was at Brindley Court for 18 months. He was very happy and very well cared for. Nothing was ever too much trouble and the staff and management were extremely helpful and supportive. Sadly my dad passed away on 03/02/20. We will definitely keep in touch and continue to visit not only residents
who have become friends, but also staff and nurses who have become family. Thank you.

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Review from E C (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and attentive carers. Clean home, comfortable and homely - good home-cooked food. Lovely rooms. Constantly saw to Dad's needs until the moment he died. They were kind and considerate to us at the end and showed concern for Dad.

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Review from Martin D (Son of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing experience. Dad was sadly, only with Brindley Court for the last three weeks of his life. The nursing home is spotlessly clean just like a high quality hotel. The staff are wonderful, not only with their care for the residents but also genuine care of visitors, they were all extremely hospitable
and nothing was too much trouble, always friendly, smiling and with a high standard of professionalism 10/10.

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Review from K W (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently attended the Christmas memorial evening at Brindley Court. My Mum passed away 19/11 after 5 months at the above home. The evening was lovely, with carols sung and poems read, and a bauble hung on the tree. Once again we saw the caring, thoughtful nature of the staff at this home.

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Review from David S (Son of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was there for 2 to 4 weeks. The staff were incredible. Nothing was too much trouble. We were always welcomed with a smile, updates and a handshake.
My mum was cared for beyond what we expected. Amazing all round.
The home is so clean, so easy to navigate and there was always help on hand if
we needed to ask questions.
Thank you Brindley Court for making mum's final days comfortable and make her feel loved and cared for.

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Review from R H (Son of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Brindley Court. She received excellent care The staff were all very kind and considerate and always professional. The home is extremely clean and well run. This is an excellent care home.

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Review from K H (Daughter-in-law of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We will be forever grateful for the excellent care and consideration given to Mum in the last 6 months of her life. All the staff are exceptional and she was treated with consideration and dignity throughout. All the family were welcomed and on first name terms. Brindley Court is well run and a clean
bright environment. The food is of good quality and they cater for all needs. We would have no hesitation in recommending Brindley Court for your loved one.

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Review from Sandra G (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brindley Court Care Home is a fantastic home. Credit given to the Manager and all staff. My mother is very well looked after. Everyone is so warm and inviting and very accommodating to families. We couldn't have chosen a better care home for my Mum.

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Review from Hazel D (Daughter of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care from the staff at Brindley Court. I would definitely recommend the home.

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Review from Gina C (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Brindley Court Care Home for just over three years, she passed away on 1st March 2019 I just wanted to say how well the staff at Brindley Court looked after mum especially the chef who tailored meals for mum as she had only a small/limited amount of food likes. The nursing staff were
also excellent and their prompt action was always appreciated. The management was also very approachable. Excellent place.

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Review from Yvonne E (Niece of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was at Brindley Court for seven months and I could not wish for a better care home. He never wanted for anything, the staff were first class, very caring and professional. His stay was short but I will never forget the staff and their support for my uncle. Absolutely first class. I would recommend
this care home to anyone.

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Review from Susan L (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Brindley Court for over three years and the care he received during this time was excellent. The staff are a wonderful team with lots of very special individuals. It gave me great comfort to witness them caring for dad and all the residents with dignity and respect. What they did
mattered a lot.

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Review from P S (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Brindley Court Care Home for palliative care. I cannot fault the care that she was given and the amazing support that we the family were given. Everyone was so kind and considerate.

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Review from Peter T (Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and satisfied.

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Review from Jane L (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved from residential to care home, the transformation in my Mum is unbelievable. She always looks happy and a sparkle has returned to her eyes. I could not ask for more regarding personal hygiene care, nursing care and food. After a number of years, she, at last, has put weight on. All staff
are extremely caring, approachable and very pleasant. Communication is excellent. I am kept up to date with changes. My family cannot thank the staff enough.

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Review from Elsie D (Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since living here we now have a very good manager and a good deputy. I am very happy. If you have a problem they listen to you and get it sorted. We also have two good cooks so I am very pleased.

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Review from Angela G (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff at Brindley Court to be very caring and professional. Nothing was too much trouble and they looked after us, as relatives, as well as taking very good care of our dad. We had frequent contact with the staff who kept us informed of any changes or any concerns.

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Review from Lesley H (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was well run and all the staff were caring, kind and considerate to the patient's needs.

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Review from Linda P (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall and a spell in hospital my mum needed some respite care to help build up her strength. My dad had sadly only just passed away so she was also dealing with the loss. From day one the staff at Brindley Court were fantastic. Two months on my mum is stronger and happier in herself and is now
coming home. I cannot thank the staff at Brindley Court enough. I have my mum back, thank you.

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Review from Bev B (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Brindley Court for palliative care.
We became part of the "family" as they all enfolded her and ourselves with love and support. She was treated with dignity and her care was everything we could have asked for.
The manager and her wonderful staff made sure that mum was comfortable and
her needs cared for at all times. They supported our family when mum passed away. Mum is cherished and they talk of her smile and manners. I cannot thank them enough. They deserve the highest praise.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Brindley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Brindley Court Care Home is calculated as follows: ( (108 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brindley Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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