Review from Andrew H (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff and management enough nothing is too much trouble and communication is excellent. The best care you could wish for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cath P (Niece of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care home. Lovely staff who go the extra mile to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jessie W (Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

Happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet H (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

During my father's 4 month stay at Brindley Court, I felt he was cared for in a dignified and caring manner. My mother and I were always welcomed and found the staff friendly and helpful when we visited 'dad' on a regular basis.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham B (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care and understanding always cheerful and professional. I have already recommended a friend and all the carers are excellent. My mum had 3 very happy years here and was treated with love and dignity at the end.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert M (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience

Our mother broke her hip and had Dementia. She was sent to Brindley Court and we soon witnessed that the carers, doctors, and staff were first class. Every member of the care home team was superb.
We knew that our mother didn't have long to live, but we were so pleased that she came to this care home.

We called in on Mum at strange hours of the day (as my shifts were unusual times), and the carers were always attentive to Mum, trying their best to feed her and always calling in on her with drinks etc.
The trained nurses were great, but it was the general feeling of the care home that put us at ease.
When the end of Mum's life was hours away, we were invited to stay at Mum's bedside with food and drinks given to us. Nothing was too much trouble. I have told all my workmates that this is a great care home.
We have invited the staff or a representative to Mum's funeral next week. I give this care home a HUGE 11/10. Thank you for all you did for my Mum/Family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary B (Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience

I feel at home here and I have no worries at all.

The staff are very kind to me and do their very best for me. I enjoy the outings out and the staff really take care of me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience

I personally have felt very much at home. The carers have been unduly kind towards me from day one. The food was very edible and nourishing.

I rested really quite well thanks to the staff due to their kindness and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil B (Son of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience

My dad stayed here for 4 weeks after having a really bad time in another care home. Obviously, we were concerned but I can honestly say this is a fantastic nursing care home. Nothing was a problem, and the care and compassion shown in my dads final days were fantastic. I didn’t want my dad to pass

in a home but I think it wouldn’t have been more graceful anywhere else. The manager and mostly the assistant manager were fantastic. I actually went home and felt comfortable that my dad was getting the best care possible. The staff showed so much care and compassion and it was across the board with all staff!
It was such a shame we didn’t find this home earlier!!
Again I’d like to thank all the staff for everything from the bottom of my heart!.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philippa B (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience

This establishment is a professionally run operation which has a caring heart at its core.
The staff are caring professionals who are approachable, friendly and easy to work with. From the top down they work as a team. Even though my father is no longer with us I still keep in touch with the team and

support them where I can.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter M (Son of Resident) published on 30 August 2017
Submitted via Website • Report

Overall Experience

Brindley Court always had a good welcoming atmosphere. Visitors are made welcome and offered tea and biscuits. The staff always had a smile on their face and the food was always of a high standard. If my mother was in need of a doctor, their service was dealt with immediately. We visited many nursing

homes before finally deciding on Brindley Court, as no other home came close to the standard we were hoping for. The home was always very clean no matter when we visited and mum was always happy and contented with all aspects of care. There are organised activities with entertainment at the home, visits to shops and lunches out etc. all professionally catered for as we have experienced. We can’t praise you enough for the care, love and attention which you obviously enjoy offering as was obvious during the last few weeks of mum’s life and the compassion shown afterwards by all members of staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan D (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience

I think the home is very nice and modern. Staff are very helpful and polite. Mum has settled in and they have all made her feel welcome. Very impressed overall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda W (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience

Happiness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susanne P (Daughter-in-law of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

Mum has been here since March. She is happy and well cared for. Nothing is too much trouble for staff and management.
The home is lovely, well decorated and clean.
The facilities are excellent.
I can not say enough. Brindley Court and staff are excellent.
We are so happy that mum is here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Daughter-in-law of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience

My Mum-in-law stayed at Brindley Court Care Home in March 2017. We can't speak highly enough of the management and staff involved in her care. We found them to be professional, friendly, efficient and a genuinely caring team. Nothing was too much trouble. Her comfort and well-being were their priority.

When mum became ill, the team acted without hesitation ensuring she received appropriate treatment quickly. The kindness and compassion shown to family, especially at the time of her passing, confirmed we had made the right choice in entrusting mum to their care. We would like to thank them again for all their hard work and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles S (Son of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience

Everyone at Brindley Court Care Home has been brilliant from day one - carers, nurses and management going out of their way to help in every way possible. My mother of 93 years, being treated with care, dignity and compassion by a dedicated team of staff, that put your mind at ease. When leaving her

each day, you knew she was in capable hands. All the staff are to be congratulated, and I cannot praise them enough. I'd have no hesitation in recommending them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glin D (Son of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience

The care is generally good, one area I feel that could be improved is the amount of "one on one" time spent with the residents by the staff and more things to occupy their time.

Reply from HC-One, Careline Team at Brindley Court Care Home

Thank you for your feedback. I am delighted to note that you are pleased with the care you receive. It is appreciated by all of our care home team members. I wish to reassure you that our Activities are regularly reviewed in line with resident's wishes and choice along with feedback provided. We thank you for raising this and we will arrange for the programme to be reviewed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara H (Sister of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience

The care received was excellent. All the needs were met with patience and understanding. Everywhere was clean and tidy and the staff were always there if you had any concerns and we were always treated with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience

The home is warm and friendly with a community feel. Staff are competent and in turn, have made me and my family confident that dad is being cared for with compassion and dignity. The rooms are comfortable and food is delicious with a choice for all tastes so I'm told.
All medical requirements are

attended to promptly with outside specialities called upon when required. Dad is happy and content surrounded by people who genuinely care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aud J (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough about Brindley Court Nursing Home. Mum has been here for three months, and during that time we have been delighted with her care. The management and staff are all very attentive and professional, at the same time, nothing is too much trouble for any of them, they immediately

know mum's needs.
The food is second to none, there is a menu with choices every day and we are able to join mum at meal times. The rooms are kept really clean and always tidy. Mum's washing is always just as I would do it. Also, the activity lady is always finding things for the residents to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Brindley Court Care Home

Care Provided by Brindley Court Care Home

Good to Know

Facilities