Review from Ross W (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My mother is a resident of Westfield and is coming up to the end of her first year. Each time I visit I never fail to be impressed with all the staff I encounter, in all areas. Everyone has a great sense of humour and a great simile. Nothing is ever too much trouble and they always provide care with

dignity and respect. My mother thinks the food is excellent but is always apologetic when she cannot finish.
I am so happy that my mother was taken into this home as I cannot visit as often as I would love to but knowing that she is in the hands of an amazing dedicated team, puts my mind at rest.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from David C (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience

Mum was a resident of Westfield. All, and I mean all of the staff and management care about each and every resident as though they are their own family. I have no concerns or hesitation about recommending Westfield to anyone. My mum was valued, respected and treated with dignity by everyone.

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communication and dedication towards the residents and family members have been great, I have always felt as though they put people's wellbeing first.

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Review from Wendy M (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience

This is an outstanding care home with amazing staff who always went above and beyond to give our mum the best possible care during her 2 year stay with them. Nothing was ever too much trouble and they always provided their care with dignity and respect. I can not ever thank the staff enough for how

they looked after and cared for Mum. Truly an amazing and dedicated team.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from V D (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

Our mum was in Westfield Lodge Care Home for four months and throughout her time there she was well cared for. The management team and staff members from the cleaning team right through to the catering and activities coordinator were excellent. They provided a welcoming and supportive environment. The

service provided was efficient and professional but always with our mother's best interests at its centre. Any questions or concerns we had were soon dealt with at what was at times, an emotional or challenging situation for us as a family. We are grateful that we found Westfield Lodge for our mum to live out what became her final months. We would strongly recommend the care home and team.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Ruth N (Wife of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience

My husband's care was excellent. The staff were very caring, and pleasant and always kept my husband comfortable. Very welcoming and spotlessly clean.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again. (Email: asmith@capitalcaregroup.co.uk Position: Manager)

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Review from Joanne W (Niece of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience

Outstanding care home! My uncle and his family were always treated with the utmost respect and dignity. First-class experience. He was so loved by all the staff. They nurtured him back to health when we first came to Westfield Lodge Care Home. They encouraged his independence, which he truly wanted

to retain. The last 2 years of his life, he had found his second home and a family of people who worked incredibly hard to support him. Words can't express our eternal gratitude. Perfect!

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Karen H (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience

5 stars are not enough. I cannot put into words what a fabulous home Westfield Lodge is. I cannot ever thank all the staff for their care and support while looking after my Dad, without the fast reaction of the staff Dad would have died sooner but we had extra precious days with him.
The staff are

amazing and feel more like family as they shared our tears, supported us and showed such care and dignity. Not only did they care for my Dad they looked after my Mum too making sure she was fed as she sat with Dad, nothing was too much trouble.
The manager and her team are exceptional in every way their support and compassion at the most desperate time for us will stay in our hearts forever, they are like family and I will be forever grateful that they were there when we needed them the most. Cannot praise the home or staff enough.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for your review it means the world to Westfield Lodge and our privilege to take care of your wonderful gentleman and family.

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Review from Michelle Alysia F (Friend of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience

Dear Team and Manager -
I wanted to thank you from the bottom of my heart (and my daughter) for looking after our very close friend and neighbour. She had complex needs (dementia and cancer) and was admitted to you from our choice preference following a 5-week visit in the hospital due to a fall on

or about 9th-10th September 2022. Although very very poorly more recently, has been cared for 24-7 nursing care by some amazing carers and nurses who put Kath’s needs paramount and look after her outstandingly. They have an exemplary outstanding record, of care, support, nursing, understanding, sympathy, empathy and resilience, I have no hesitation in recommending Westfield Lodge to family and friends. You have all been wonderful - just a shame my friend was too poorly to miss out on the entertainment and friends in the home.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Amy T (Granddaughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

My nan only had five days in Westfield Lodge as she was on end-of-life care but I’m so grateful this is where she spent her last five days. She was treated excellently and as a family so were we, I appreciate all the staff for making my nan comfortable.
She passed away so peacefully, just like we wanted.

Also, the aftercare when we were there with my nan while she passed was brilliant.
Thank you to all the staff.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Holly T (Granddaughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

Wow, what an amazing, caring team you all are. I am very grateful that my nan spent the last few weeks of her life being cared for by such a loving team. You all went above and beyond to make her feel comfy and like being at home. I can not thank you all enough. Strongly recommended.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Georgia B (Granddaughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

Although we still can’t even believe we are acknowledging the passing of my nan, it is all still so surreal but our biggest appreciation goes to the staff at Westfield Lodge. From the moment she arrived in their care, they all went above and beyond to ensure my nan’s time and final moments with them

were comfortable, peaceful and loving. From the carers to clerical, domestic, medical, external and managerial staff, my nan felt loved by each individual. She wasn’t just a resident she was a Mum, nana and friend. The staff were extremely attentive to her needs and nothing was too much to ask for. Their acts of gratitude are engrained in the ethos and innate attitudes of the staff and it certainly did not go unnoticed. My nan was at peace, surrounded by love and her family when she passed. Thank you for turning the hardest day of our lives, into a memory that gives us peace and assurance that she was happy in her final moments.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review, we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Beverley K (Daughter of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience

Mum was admitted for end-of-life care. For the short time my mother was in the nursing home, the care and support were excellent. All the management and staff were so kind and compassionate and treated my mum with dignity. I cannot thank them enough.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from Lesley C (Niece of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience

During the time my aunt spent at Westfield Lodge, she felt safe and cared for. All staff were extremely caring and friendly and provided their care with dignity. Management was always present to provide support and advice. Facilities were excellent, lovely and clean and a light and airy environment.

The food was varied and of good quality. Only praise for the nursing home. Thank you.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback such as yours. Thanks again.

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Review from P G (Son of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience

My mum sadly passed away last week, she has been a resident at the home for nearly 3 years.
During this time I have found the manager and all the staff to be fantastic, they genuinely care and are highly skilled and experienced.
How they cope on a day-to-day basis is hard to imagine and they were

amazing during the pandemic
I would just like to say thank you from all of us for caring, it means the world to us.
Take care and lots of love.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from K M (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience

Mum moved into Westfield Lodge Care Home in March 2022 and died in August 2022. She was looked after for the final months of her life with care, compassion, dignity and affection by all of the team. Every member of staff I met was considerate of her needs and likes. They all encouraged and supported

Mum to be as well as possible no matter that her final weeks involved many hospital days. I didn't want Mum to go into a home but, having found Westfield Lodge, I am glad to say that my reservations were unfounded. It is a lovely, well-managed, caring environment that I would recommend to anyone looking to place a loved one.
To the whole team at Westfield I say again - 'thank you'.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Julie M (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience

All the staff were very caring and supportive to my mum, I can only thank them for the care and attention that was given. They always made me feel very welcome each time I visited.
They allowed me to have extra precious time with my mum. I cannot thank them enough.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from D C (Sister of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience

The staff were very caring and compassionate. My brother was treated with care and all the help he needed. Nothing was too much trouble for any staff member whether cleaning, catering, nursing or personal care. The family were made very welcome. We cannot thank them enough. Excellent.

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Review from Nicholas D (Nephew of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience

From management staff and nursing staff to carers and kitchen staff, every member made our aunt feel special. The care, compassion and kindness shown was always 100%. Staff kept the family informed at all times, especially during the Covid outbreak.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Alan R (Brother of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience

Firstly for myself, and on my late brother's behalf, can I express my deepest thanks to all staff at the care home who have given such wonderful care and support over the years. I was well informed, in time, of his imminent passing, so I could, together with our sister, say our goodbyes whilst holding

his hand, and although so sad, I am so, so grateful for that moment, and especially the dignity you provided at this time. My brother was obviously well cared for and well-loved and always had loving words for the caring staff. He was always clean, happy and contented. On my arrival to see my brother, I was tested for Covid and immediately put at ease again in a very professional manner and taken straight to my brother's room. With the pandemic always a threat to your care home, your clients and your staff. I wish you all the best life can offer. I would not hesitate to recommend you're wonderful service to all my friends and family if ever needed. Thanks again from a very grateful brother of the deceased. Good luck to all of you.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Review from Matthew K (Son of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience

My mother went into the home in May 2021 and has been a full-time resident since. I have been pleased with how my mum has been cared for. The home has always been accommodating and informative to me. Nothing has been too much trouble.

Reply from Angela Smith, Manager at Westfield Lodge Care Home

Thank you for the review; we will share your comments with the team at Westfield Lodge. We aspire to offer the best possible care to our service users. Therefore, it is hugely rewarding when we receive positive feedback, such as yours. Thanks again.

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Westfield Lodge Care Home

Care Provided by Westfield Lodge Care Home

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Funding & Fees Guide for Westfield Lodge Care Home

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